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The good, the bad, and the ugly - discover what customers are saying about Linders Furniture

Welcome to our customer reviews and complaints page for Linders Furniture. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Linders Furniture.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Linders Furniture's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Linders Furniture, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Linders Furniture. Your feedback is an important part of our community and will help others make informed decisions.

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2:27 pm EDT

Linders Furniture Manager called my wife a liar

We bought a sofa and the cushion in the chaise part of the couch did not hold up but a couple of months before breaking down. We called they said they would replace which they did with another piece of foam of the same inferior quality. I asked the technician while he was replacing it why they use such inferior and could I get a better quality product. He said yes if I go aftermarket to an upholstery shop and have it made. My wife called the manager and told him this and he called her a liar stating that his tech would never say that because he has been with them for many years.

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lexx
, US
Jun 22, 2016 3:54 am EDT

Ordered custom couch from Linders in Laguna Hills, Ca. Was told it would be 6 to 8 weeks. Four months later I was called and scheduled delivery...they never showed up! This happened not once, but THREE TIMES! Refused to return my phone calls, lied about progress of order, manager pretended to be unavailable when I showed up at store! Called one afternoon and reached warehouse by accident. Driver told me they routinely treat customers this way. I can't believe they are still in business...my guess is that they have cash flow problems, not to mention a lack of scruples! Would NEVER do business with them again!

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kittykat2007
, US
Jun 22, 2016 3:54 am EDT

The customer service at Linders sucks! The girls who work there are all friends and they cover each others backs! We had issues with our loveseat and I called in customer service to get a technician out to see it. I had to wait two weeks for an appointment. When the day came no one showed up and I was told by customer service that I never placed a call for a technician. So i asked to speak to customer service and I got hung up on! I called back 3 other times and I kept getting hung up on when I would ask to speak to the manager in charge. I was finally transfered to a Bertha's voicemail. I asked her to please call me back as soon as possible and I did not get a call back. Once I was able to reach her I explain to her how this so called veronica girl treated me with no respect, gave me attitude, and kept hanging up on me. Bertha was not sympathetic, apologetic, or anything! She just said she would talk to Veronica and she gave me the next appointment available for the technician. Customer Service in stores was great but the actual Customer Service outside of the stores suck! If it wasnt for such a nice technician who was helpful and understanding I would be returning my merchandise! If Linders wants to build customers they need to get rid of their customer service team. The girls at customer service are all friends and cover each others backs! They are all ###!

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Shawn
, US
Jun 22, 2016 3:53 am EDT

I ordered a bed on Saturday and was told if I wanted to pick up it up I could do so on that following Wednesday. When I got to the place to pick up the bed, the salesman said it was not at this warehouse go down the street to their other warehouse and it was not there so I contact the store that I purchased it from(Cerritos), and they said that the bed did not make the delivery truck. So I had to wait for another week and I'm still waiting. BTW they are very very RUDE!

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Lerma
, US
Mar 16, 2011 1:11 pm EDT

Bought furniture set and mattress and was told it will be delivered on weekend. It was not delivered because one of the parts were wrong and the dresser were damaged. It was delivered the next week but the dresser was still missing. I was informed by their customer service that everything will be delivered on that weekend. I called the salesman by the name of Mark at the fullerton office and was told that he could not do anything since he was told as well by the customer service that they will deliver on time. Finally, I called their warehouse at Garden Grove (since nobody in the customer service are telling the truth) and I spoke to a warehouse person by the name of harry and was told that my dresser is scheduled to be delivered on March 27th. I purchased all these items last Feb 21. As of right now, I'm still missing the dresser. I hope Mr. Phil Linder being the president and owner of the company is aware of whats going on with his company. I challenge you sir, to live up to your work ethics, policy and procedures of the company. I would not be recommending your company to anybody.

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M Mann
Rolling Hills Estates, US
Feb 12, 2009 1:25 pm EST

I purchased furniture from Linders Furniture in the Los Angeles Area and have been submitting vouchers since Oct., 2008. Have not received one gas card. How can a company like Linders be involved with a scam like this?

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ayanna m.
Perris, US
Oct 22, 2010 12:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Im highly pissed i bought a bed from linders furniture in Rancho Cucamonga and was told at the time of sale that it would be in the store the following week and i would be getting a call to schedule a deliver but no call not surprisied... i call to check when and if the furniture has been delivered to the store and im told something that contradicts what i was told when i purchased the furniture, now i have to wait 2weeks before i can have the call to schedule a delivery... i call their corporate and this solidifies my worries the corp. number is a scam... everytime i call i get directed to customer service and then my call just hangs up... i called back 4 times to see if it was my phone but no its their set up... it looks good to have a corp. # but who really checks the # until its too late meaning when you have a problem by that time they have your money... i advice anyone buying furniture from linders to NOT... and with any other company, check the corporate #... This is ridiculous i dont have money to waste but i did advice them that if i do not get my furniture by the end of next week ill have to sue... so once again id advice anyone and everyone to stay far away from this scamming furniture business

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CommonSense
, US
Feb 12, 2009 1:53 pm EST

No, the correct question is how can you fall for a scam like this?

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3:18 pm EDT

Linders Furniture Bad customer service

Bought a bed (not set) from Linders Furniture on 4/17 and was told it would be ready in about 3 weeks for delivery. Now, at the end of 4 weeks, I was told it would Linders would not have it from the manufacturer till June 10th. That is 8 weeks. Requested a full refund as I need a bed sooner and was told I could get a refund minus 10%. I said that is unacceptable especially since the Terms & Conditions specifically state a full refund will be granted for an unreasonable manufacturer delay. The extremenly rude customer service agent at Linders stated 3-6 months is what is considered unreasonable, which is not stated on the Terms & Conditions. I will never purchase another item from them and I plan on filing a complaint with the Better Business Bureau as well as consulting with an attorney for help.

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Margo
, US
May 18, 2010 2:40 pm EDT

After the full payment and delivery promise in 7 days.A piece is missing in furniture set which would be delivered almost 2 months later now .The store manager attitude is "TOO BAD".You are stuck with the delivered and can cancel the missing piece.What kind of logic is that.The store location is Rancho Cucamonga.The furniture quality is poor the cushions are already sagging.The sals representive are very nice when you are buying.But after the sale the tone is absolutely different when you call back with the problem. You are stuck. Sad to see such a big store going for hit and run policy.

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Mks2101
, US
Nov 12, 2010 3:15 pm EST

I HATE Linder's Furniture. DON'T ever shop there. We ordered furniture in July and now our sofa MAY come in December after being promised a 2 week delivery. I despise, Ana "Banana" the sales person, Jay the manager, Bertha the customer service supervisor and all other people who have jacked me around for over three months! Who knows if we will even have our sofas matching... I have been promised that the leather dye-lot won't matter, but I can't trust a single thing they have said to me. They have lied to me, not called me back and continue to hinder any sort of communication. I can't get a hold of any sort of corporate person to submit a complaint to, so I am stuck doing this. HONESTLY, I never complain, but these people and their lack of customer service has taken me over the edge. The fact that I haven't used a swear word in this review is a testament to my restraint! On top of getting crappy customer service and having to sit on lawn furniture, the love seat we did have delivered after 6 weeks has already had part of the leather flake off... So much for Ana "Banana" telling us that it was FABULOUS quality. The repair man told me that it was Chinese crap. NICE. NICE. NICE. I have spent well over $2017 on Chinese crap that has YET to be fully delivered after 3 months! DON'T SHOP AT LINDERS! Go to Living Spaces or somewhere else... If you have to spend money on Chinese crap, at least it will be in your house when you need it.

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Pandji65
, US
Sep 19, 2010 12:24 pm EDT

We ordered a set of sofa, paid fully for it, was promised the sofa will be sent in 3 weeks after order date on July 11th, 2017. I left the country and my son kept calling them and he kept being bounced from person to person and to customer service. He wanted to cancel the order but was not allowed because it was a special order. In this case Linder's furniture broke the contract first by not sending the sofa as promised. But up to now, they still try evade every time my son calls. both my sons are college students so they are quite busy. I am hoping someone can advice me as to how I can sue this company. I have filed a complain to ftc, the government consumer protection agency. I have also emailed them about it. I guess they think I cannot do anything about it. Should I file a police report first now before proceeding?

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Dolce
, US
Mar 08, 2010 10:46 am EST

Linders does not live up to their agreements. As part of a Linders company promotion I was told that I would receive a grocery voucer of $25 per month totaling $500 for purchasing a $1, 600 entertainment center. After nine months of following the instructions and receiving NOTHING I inquired with Linders why this was happening. Linders told me (I had to call them!) that the company providing vouchers went out of business.

Linders now wants to negotiate a $350 voucher to use towards the purchase of more Linders furniture. Is this a scam or what? I recommend that you consider other furniture companies that are reputable.

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Max G
, US
Nov 15, 2010 2:24 pm EST

I purchased a TV console 8 weeks ago, with the promise it was in stock. That I could pick it up the next week. I called to schedule pick up to find out it was not available for another week. I had to call a week later to find out it was not available again and they would call me to let me know. A week went by and they left me a voice mail to let me know it would be another 3 weeks. I checked back after 4 weeks and they still did not know any status of the furniture. They promised to call me back and never did. They are total scam artist and have had my money for 2 months now

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Couch potato
, US
Jan 25, 2011 12:46 pm EST

My wife custom ordered me two couches for my birthday. Our whole house is furnished with items from Linder's. We have been loyal customer's for many years. When she ordered the couches, she was told five weeks in November 2017. OK no problem. our couches came four weeks late. They called us and said they were available in Garden Grove or they could be delivered. We are guilty of trying to save a buck and three days and taking two trucks to Garden Grove and picking up our furniture. When we got them there everything appeared in order. We saw some holes in the protective cardboard but there was plastic, cardboard, Styrofoam, and a dirt cover. We could see no holes going to our couches. We had a good drive so we wanted them to stay wrapped and protected. When we got home, we unloaded the couches in our huge back yard and carried them through our huge sliding glass door into our good size living room. We unpacked them and found concealed under the cardboard that had been shifted, holes rubbed through the front left arm's of our brand new couches. They had been stored on their side obviously to save floor space in a warehouse and slide around on there side's, maybe done by the shipping company loading them in or out of the semi truck. However there is no way it was done by us. We contacted Sue in Garden Grove customer service, and after exchanging pictures and video that would show any half educated person with an ounce of common sense that we did not do this. Linder's says that we must have hit a wall with both couches. After looking at everything you can clearly see how all the holes line up and the Styrofoam is discolored from heat from being dragged. They will do nothing to help. the furniture is useless in my garage. I do not have alot of money but i have alot of time. I am dedicating a lot of time to protesting in front or Linder's stores. I will inform people who they are dealing with. I will give some people gas money to go elsewhere and if the law permits I'm going to grill and give out hot dogs and ask people to shop elsewhere. I want to see Linder's profit's drop. It's now my goal and my destiny. HMMMM yeah I'm pissed off...

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Sue Chaudhury
Garden Grove, US
Mar 17, 2011 6:55 pm EDT
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Dear Customer,

We are extremely disappointed and upset to inform you that we believe the current redemption company, My Free Travel, is in the process of going out of business. We selected this successor company after performing what we felt was proper due diligence and provided the replacement certificate to you in good faith. My Free Travel has been in business twenty two years and, up to now, was Better Business Bureau Accredited with a BBB rating of “A”.

We understand it has been extremely frustrating for you to deal with these redemption companies. Our own experience with them has left us equally dissatisfied and frustrated. We have spent significant sums of money with these companies to provide these programs to you. That aside, our greatest concern is they have failed to take care of you, our customer. We value your business and your loyalty to Linder’s Furniture over the years. We are very sorry this happened and want you to know that we will do what we can to help remedy this situation.

We would like to offer a solution that we feel is fair and that does not involve any third party. We have come up with two alternatives we would like you to choose from. Your understanding and feedback will be greatly appreciated.

Thank you for you patience and help getting both of us past this. We value our relationship with you and will do what we can to continue to earn your business.
Please call or email us, so that we may provide you with the 2 alternatives.

Respectfully,

Sue Chaudhury
[protected]
suechaudhury@lindersfurniture.com

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Sue Chaudhury
Garden Grove, US
Mar 17, 2011 6:48 pm EDT
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we are sorry that you had such an experience, We would like to discuss it and resolve any issue left open or make up for how we didn’t handle the situation properly. Please feel free to contact me at phone or email below.

Respectfully,

Sue Chaudhury
[protected]
suechaudhury@lindersfurniture.com

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pobarjenkins
Minneapolis, US
Nov 16, 2010 12:03 am EST
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You should be able to call and cancel it.

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pobarjenkins
Minneapolis, US
Nov 12, 2010 4:30 pm EST
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How much did you spend on the loveseat? Unfortunately with furniture (and since most of it comes overseas), it seems like you get what you pay for. Does it have a warranty? Can you do an exchange?

Anways, you should be able to cancel your other order if you haven't received it yet.

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1:27 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Linders Furniture Delivered wrong furniture

My husband and I purchased a green sofa, loveseat and tables at the new Linder's furniture in Rancho Cucamonga. We took a day off work to wait for the delivery because picking it up ourselves wasn't an option and when it arrived we received a brown sofa, not green. When I called to complain they treated me like it was my fault because I didn't read the order form, which we received after the transaction was complete. Don't trust your salesperson to submit the right order for you...lesson learned. Especially if they are new and inexperienced in customer service.

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Sue Chaudhury
Garden Grove, US
Mar 17, 2011 6:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We are sorry that you had such an experience, We would like to discuss it and resolve any issue left open or make up for how we didn’t handle the situation properly. Please feel free to contact me at phone or email below.

Respectfully,
Sue Chaudhury
[protected]
suechaudhury@lindersfurniture.com

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