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Lincoln Limousine
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3.0 2 Reviews

Lincoln Limousine Complaints Summary

1 Resolved
1 Unresolved
Our verdict: While Lincoln Limousine has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Lincoln Limousine reviews & complaints 2

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T
1:39 pm EDT

Lincoln Limousine Car service

A bait and switch and deceit from the office and the driver led to the $40 advertised flat rate ballooning into a $96.60 final bill.

We were two adults and two children with four small to average bags, but the reservations clerk said we would not fit in a luxury sedan or a six-passenger van, so she insisted we order an SUV at a flat rate of $65, plus 20 percent gratuity, for a total expected charge of $78.

When the driver took our credit card, he charged us $96.60. We asked for a breakdown of charges, and he told us to sign first, then he would give us the breakdown. We refused. He called the office and told the reservations clerk that he had "accidentally" charged us too much. When he hung up, he told us that the office would refund $6 to our credit card "immediately." We had a flight to catch, so we did not argue further.

When we returned home, I called the company to clarify the charges. The reservations clerk told me that there was a fuel charge added to the "flat rate" plus tip, so our total should have been $90.30. I asked when I would see the $6.30 refund on my credit card, and she told me that the driver had given me that amount back in cash. I told her he had not, so she got him on the phone to verify. He seemed not to know he was supposed to have given us the cash, so the reservations clerk said she would credit it immediately, and it would show up in a few days. That was July 5; today is July 18, and still no credit.

So that great "we beat all the others" $40 flat rate is actually $96.60, with required larger vehicle (we fit in a mid-size sedan at home just fine, but not their luxury sedan!), automatic 20% tip, surprise fuel charge and additional $6.30 pocketed by the driver and never refunded by the company.

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5:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lincoln Limousine Services

I reserved a White Limo for my wedding( August 7, 2010) 2 months before the date. Someone from Lincoln Limousine company called me 10:30 a.m. August 7th THE DAY OF MY WEDDING and told me they did not have any white limos and that I had to take black LIMO INSTEAD. I informed them that the limo was for a wedding the day I reserved the limo and I told them I will not except a black limo. The driver arrived 15 minutes late with BLODD SHOT RED EYES as if he was high or drunk. As soon as we got in the limo he wanted to payment I then informed he will be paid at the end of service he then continued to laugh at every word I said as if he was at a comedy show. I told him that I reserved the limo For 2 hrs (2:30-4:30) the driver was to take me to the Church which is 20 minutes away from where I live, then the driver was suppose to wait until the ceremony finished and drive the Wedding party to the Reception which is 4 Blocks away from the chruch. He argued with me for 40 minutes saying he was suppose to leave once he get to the church. I called the company and they told him that I was right, which didn't even matter because he wasted almost an hour of my reserved time arguing. Once that situation was partially fixed he then started to drive us to the church. Once he realized we were drinking wine(which we bought), soda's and water(which was provided) he started to hit the breaks and jerk the car as much as could which resulted in drinks being spilled and some wine ended up on one of my Bridesmaid's dress. We got to Church where everyone had been waiting for over an hour, he opened to door and started to laugh again without anything being said to him. Becasue he took up 1 hour of my reserved time i DID NOT and a limo for ME AND MY WEDDING party to ride in to my reception.I paid $180 for an argument(which was uncalled for), drinks spilled on my Bridesmaids and I had to get into my guest cars to get to my reception. I WILL NEVER EVER USE THIS COMPANY AGAIN THE DRIVERS ARE TOTALLY UNPROFESSIONAL! PLEASE DO NOT BE FOOLED BY THE PRICE OR HOW NICE THE EMPLOYEES SOUND ON THE PHONE!

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Ted Thacker
, US
Apr 26, 2019 11:27 am EDT

We alos had a terrible experience with these people.

I booked for my daughter a return transfer on her first trip to NYC.

shew as left wandering JFK AT 6AM in the morning. When we finally tracked the driver he tried to drop her at the wrong location.

On the return they changed the time and by the time the screw up was worked out she nearly missed her flight.

They charged me extra for the privilege.

Use them at your peril.

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Bjørn Kvamme
, US
Dec 11, 2018 9:07 am EST

They did not show up as agreed on airport yesterday and this is what I wrote. I am peparing to drag them to court
cite:

The case is very Clear:
1) We had absolutely well defined agreement on where I should be picked up
2) I have witnesses that no one showed up in either arrival section or in baggage claim area according to agreement
3) e-mail Message Notification was never in the agreement of the purchase and you could not expect a customer to be online in baggage hall

As per this you driver did not show up according to agreement

cite end

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Anita Bridge
, US
Jul 29, 2017 1:11 am EDT

I booked with this company to pick up my family from JFK and was given a price of $440 return so I rang back later to book and was told it was nearly $600. So I booked it then cancelled no more than an hour later because I read some of these reviews and realized they may try to charge even more . The woman got nasty with me when I cancelled and threatened to charge me a cancellation fee, then said on this ocassion she wouldn't. This was nearly three weeks ago . Today the 28th July they rang me and played stupid asking if the pick up time to take my family back to the airport was 6:15. My daughter told them I had cancelled both the pick up and return journey over two weeks ago. When the women she was speaking to realized that we weren't going to use them for the return journey to the airport she put some guy on the phone who threatened my daughter, and said they were charging a cancellation fee as I hadnt cancelled. When I checked my credit card bill, I realized they had indeed charged me $50. Now I have the hassle of disputing it and cancelling my card. Nasty vicious group of people. Please dont use them.

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Skdxb
, US
Aug 28, 2016 9:21 pm EDT
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I wish I had read these reviews before booking them. Again we got a very ill mannered driver who dropped us right on the road and not in front of the hotel and we had to drag our bags to the entrance of the hotel in busy Times Square. Totally unprofessional company which should be boycotted

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Newyorkj
, US
Apr 18, 2016 3:27 pm EDT

I had a terrible service with them too and I feel obliged to share the experience. I would most definitely not recommend using this car service and I genuinely feel the service received by the office was some of the rudest service I have ever received. In particular with Wendy, who I was told to be the Manager, and that no one was more senior than her to talk to constructively with. And having read many other reviews online now - my poor experience is most defiantly not the first!

The issues I faced for booking my friends a 'surprise welcome' on arrival to NYC for their first visit was shocking. Firstly I was told that the car would only wait 45mins -1hr after they landed before driving off (which I understand and think is fair enough) however after calling to speed my friends through baggage to meet their car they found that the driver was not present as expected. I called the service number on the booking to check on where the car was, and was told he was nearby and stuck in traffic. 15 mins went by and I called again to be told the driver was parking up.

A total of 45 mins went by with my friends waiting at the exit before and 3 separate calls to the office, I spoke to the driver personally on the phone who told me he was just finding a space at the terminal. Despite providing the flight number, the flight times, AND the terminal to pick them up from he got the wrong terminal. After 50 mins the driver met my friends and took them to the Limo (a service I had to pay an additional $22 for). I had order a stretched limo - which was good and clean and the driver was apparently fine and welcoming to my friends so this isn't a reflection on him by any means.

As part of the booking I had pre-paid for 4 chilled bottles of Budweiser ($22 total) to be in the car for them - this was not present. The driver told my friends he would try and stop off somewhere for them to buy some beers but he couldn't find a shop that sold beer so he got them a couple of bottles of water.

I wrote an email to the company asking for the manager to contact me back to discuss the service and 2 weeks passed with no response. I have just called them and was firstly told that they did not know who to believe - me or the driver and that the driver was there on time and the customer was happy. I reminded her of the situation (to which she remembered as I had called 3 times on the day) and was told that even if the driver was 4 hours late she would not refund the $22 service for him to come into the airport and meet my friends.

She eventually agreed to refund me the cost for the beer after being very argumentative to me explaining that the CUSTOMER was happy with the service and that they hadn’t complained. She refused to accept that I was the customer given that I booked any paid for the service and that my friends didn't expect any beer OR for a driver or car to meet them in the airport as this was a surprise.

All in all a really shocking and surprising experience with this company, one I will most defiantly not be using again, and one I will ensure my company does not to any future business with.

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Samantha Law
Fareham, GB
Jun 28, 2014 7:02 am EDT

Booked a private car to collect us at JFK on the 7th of June this year when we were flying in from London, Heathrow. The woman taking the reservation couldn't be nicer and I got email confirmation. On arrival we did not see our names so I called the company. They explained the car had "broken down" and asked that I call THEM back in 10 minutes to see if they could sort something out; NOT they would call me back... I called back after 15 minutes and was told, "Sorry, we can't sort something out. You'll have to get a taxi." That was it. What?!?!? Fortunately we were able to book a shuttle at the airport.

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M Keogh
Sydney, AU
Apr 04, 2014 11:06 pm EDT
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I booked online from Australia a transfer from JFK into Manhattan. Never being to NY before I decide to book a transfer to keep things simple. WRONG.. I was asked to call the office when my plane arrived. I could not get my mobile to call international calls, I could only send texts, I asked the airport 'transfer desk' if they could call for me but Lincoln Limo was not on their call list. She could not help me and directed me to a telephone for transfers, Lincoln was not listed on this either. I looked for some one with my name on a board both inside near luggage collection and as I walked out of departures. 45mins later I still could not find them. So I finally caught a yellow cab into the city.
Only to get back to Australia, home, 10 days later to see they have debited my credit card for the transfer which did not happy ... not through my doing I was at the airport waiting to find a representative from Lincoln Limo's. Catch a cab they are right outside, easier and cheaper !

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marcop100
Miami, US
Jan 16, 2014 2:18 pm EST

I wish I had done the same I reserve on line a minivan to go from airport to hotel 50.00 dollas they show up in a different car which now they did charge my credit card for the price of that car because the minivan was not available so they charge more money since a had paid in advance they just discount in my credit card plus they put a 20% tip in advance plus tax the driver sean lost all the time just bad service and not professional and not honoring the price they give on line

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Nga Huynh
Manhattan, US
Feb 12, 2013 10:24 am EST
Verified customer This comment was posted by a verified customer. Learn more

I wished I have read these reviews prior to booking with them. They are very unprofessional; I had made 3 transactions with them via paypal 3 days in advanced of the trips for my clients and have received confirmations. The day prior to the trips, they called the clients instead of me to tell them that they need to pay an additional 50 dollars in order to be picked up since there is a snowstorm and they can only secure SUVs. My customers all called me scared and wanted to cancel the whole trip. My colleagues who used other car services did not have to deal with such problems and they scheduled their trips same time as me. This company basically used the excuse of a snowstorm to try and get more money--very deceitful. I end up calling them after I spoke to my clients, and they were very rude regarding this matter so I told them to just cancel all the trips and that it is not right to ask for more money. The guy says he want to charge me a cancellation fee even though they were the ones making changes to my reservations and screwing up my plans. He also hung up on me after I read to him their company agreement policy which does not allow him to charge me if I cancel over 3 hours prior to the trip. LINCOLN LIMOUSINE IS VERY UNPROFESSIONAL AND DECEITFUL - NEVER DO BUSINESS WITH THIS COMPANY.

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QWERTY2565
Seattle, US
Dec 10, 2010 6:34 am EST
Verified customer This comment was posted by a verified customer. Learn more

I also had a terrible experience with this company. I reserved a limo to meet my sister-in-law, her parents, and my 2 nieces (age 5 and 7) at the airport, to transport them to their hotel. The limo ride was going to be a XMas gift to my nieces, something I knew they would be excited about. It was also the first trip to NYC for my sister-in-law's parents. Unfortunately, the limo never showed. When my sister-in-law called them, they hung up on her twice; then argued with her; they said the limo broke down. TOTALLY UNPROFESSIONAL, DO NOT DO BUSINESS WITH THIS COMPANY!

Is Lincoln Limousine legit?

Our verdict: Lincoln Limousine has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Lincoln Limousine's position as a benchmark of trust and quality within its industry. Users and clients of Lincoln Limousine can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Lincoln Limousine earns 100% level of Trustworthiness

Perfect Trust Endorsement: Lincoln Limousine achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Lincoln Limousine. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for lincolnlimousine.com can be seen as a positive aspect for Lincoln Limousine as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Lincoln Limousine's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Lincolnlimousine.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Lincolnlimousine.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Lincoln Limousine as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Lincoln Limousine have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Lincolnlimousine.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Lincoln Limousine.

However ComplaintsBoard has detected that:

  • Lincolnlimousine.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The lincolnlimousine.com may offer a niche product or service that is only of interest to a smaller audience.
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