Lincare / home oxygen for my mom
I have been on Lincare Service for well over a year now. I have COPD and use an Oxygen concentrator and portabe Oxygen when I ambulate. I am a "snowbird" and spend 6 months here in Florida and 6 months in my home ouside of Buffalo NY.
I was originally set up in my Florida home in June 2016 and in October went back to my Buffalo home and was set up by Lincare there as well.
Upon my return to my Florida home I called my cutomer service (Lincare) October 20th 2016 to inform them of the date (10/22) that I would be going back to my Florida home and asked them to make arrangements to have my Oxygen set up there with there local Florida office. They said they could not do that for me and that I would have to call the local Lincare office once I got back home to Florida to make arrangemnts to have them re-deliver my oxygen set up. I offered to bring my Oxygen equipment with me as my son drives me back and forth but they would notallow that either.
So I called the local Lincare office on October 23rd and spoke to a cutomer service rep. The only information she would take was my phone number and said she would have someone call me back to make arrangements to have my oxygen delivered and set up. I waited 4 days and never recieved a call from them so I had my son David call again for me. He called on the Oct 27th and spoke to a cutoner service female and she told him the same thing...that someone would call back to get information and set me up. It is NOW October 31st and Istill have NO OXYGEN for my use! I have COPD and my oxygen saturations are in the 80's. I am not only going to report this to my doctor but also to medicare as this company apparently does not feel the need to provide good or even decent service because they have the medicare contract and no competition.
I am appalled by their horrible service and lack of caring about their patients.
My name is Constance Verity
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