Lincare Holdings
reviews and complaints

The man arrived to pick up Oxygen Tank. NO NOTICE. Was rude to 90yo woman. She called me the Person JERRY Q was placed on phone he was rude telling me they spoke to the Disabled Young man the Oxygen was prescribed to. I asked WHO WHEN? he said numerous times the GIRLS in the office spoke with him. LIE When I called office and spoke with JODI she was RUDE and Loud and Obnoxious. I will post for people to go other places on every social media I belong to.

My dad's electric wheel chair purchased from lincare is less than 1 year old and has been repaired 4 times. Lincare will not even take my calls for help. This wheelchair is almost out of factory warranty and defective. It should be replaced before the factory warranty runs out so my dad won't be saddled with expensive repairs once the warranty is over. He is very low income.

I haven't received a bill in over a year and when I called, they said I owed over $500! Then they said they were the corporate office and didn't have details and would have someone call me. Over a week passed and I still haven't heard from anyone.
I can't afford to pay a year's bills and should be billed monthly. I want a detail of my bills for the last year. I returned a lot of items that I did not order and never received the credit report on this either. I have no idea what would be accurate when I do get some king of bill. I just received more items and I specifically said NOT to send the very items they sent. I am waiting on a return label. Guess I'll have to call for that again! I'm not paying because I don't believe Lincare accounts receivable even knows what I owe!

I need some advice on Lincare. My cardiologist ordered a oxygen tank and a breath machine last year. I told him I did NOT want it. He went ahead and did it anyway. For the last year, I have called several different phone numbers, talked to several different people from Lincare. NONE are willing to pick these dam things up - I keep getting the run around. I checked their creditability - and it appears they do not even rate - and there are tons of thousands of complaints listed. I am totally beside myself, cause now, since I have turned 65 and have insurance thru Medicare - I am liable to pay the $105/monthly. I can NOT handle this anymore - everytime I get on the phone with them, it is a shouting and screaming match. I am constantly interrupted when I am speaking, which is down right rude. NOW they say, that they require my cardiologist to write them a note - then and only then will they pick up them up.And of course, he is not willing - sure why not? - he does not have to pay for it. I am tired of this crap, adding more stress and anxiety to my life.. But seriously? this is something new - a year has gone by - and NOW they are telling me that I need a written note from my cardiologist. If your cardiologist or doctor recommends Lincare - run - run as far as you can away from them - insist - demand - not to use them..

my name is Moonis Mustafa and it has been more than three months now that I am being run around from one person to the other for my CPAP supplies.
Every time I get assurance that the issue is fixed and I should be getting my supplies but to my frustration no changes nothing..

is there anyway I could get some help here or this apathy will continue for as long it will.

disappointed and frustrated...

Oxygen was removed from home. Lincare sent me several bills for much more than I had paid when oxygen was in the home. I called and was told they would look into the matter. I continued to pay this company after they warned me that my payment was three months late. My final payment was made when the oxygen had been removed from my home for over 6 months. This does not seem right.

Apparently on March 30, 2018 Lincare officially took over for American Home Patient. I understand that this was an anticipated transfer for a long time. My daughter is a patient of AHP and has been for many years. She is Vent, Oxygen and entral feed dependent. AHP has provided supplies and equipment for all of this for many years. I am hugely disappointed in the very poorly executed transfer of 'care' which amounted to absolutely no care to the patients. I was in no way informed about this change or told what I needed to do to make sure she had the services she needed. I dutifully placed our monthly order with AHP as I always have, on March 22nd. Usually I get an email reply and see supplies arriving within days. When I got nothing I started calling last week. There were HUGE wait times on the phone and I left messages with a call center on 5 different occasions from 3/27- 4/4 and not once was a call returned. On 4/5 in frustration, I called again and told the call center that we had a ventilator emergency and I needed to speak to someone immediately and the told me they would get a message out. That was 8:30 am. At 2:30 pm the oxygen delivery man came for his usual bi weekly fill and he knew nothing. He called someone and he was able to at least give me the phone number for the entral feed supplies but didn't even know the branch phone number! He was going to get that to me, which didn't happen. I called the entral feed number and got a rather nice lady on the phone who couldn't even at first find my daughter in the system, then did but had all the wrong information...dr/ins/etc So I straightened THAT out, she placed an order for the entral supplies and actually gave me the local branch number and told me I had to call them for the vent and respiratory supplies. She was apologetic about how this was dealt with but of course could do nothing. Absolutely no on from the call center knew anything or referred me to the correct department to get anything...even for an emergency. When I called the branch and spoke to the branch manager, again got apologies and was able to place an order for her respiratory care. We'll see how well I get my supplies. This took me HOURS over the past two weeks to fix. If this is a sample of how Lincare operates I will have to look for a different vendor. I am HOPING that this is just a sample of VERY poor management there but I believe that the lack of communication with patients, inability for patients to contact you, and delay in delivery all constitute a level of malpractice and negligence that cannot be tolerated. I am preparing a letter to the department of health to complain about this problem, both at the state and federal level as you are a national group. There is absolutely no reason more care could not have taken place to make sure that the AHP patients were taken care of. I want a response by a corporate person who can explain to me why no communication with patients was made giving us instructions on how to get services and verifying information PRIOR to your take over so that these at risk persons were cared for. I want some type of assurance that your company can actually take care of our needs as well and frankly I'd like an apology for this problem.

I am a 9/11 first responder that developed several medical conditions. I have obstructive sleep apnea and was prescribed a BIPAP machine in June of 2017 I finally received a machine in August of 2017. The Lincare company representative came out with the machine and advised me that every month I would have an automatic shipment of supplies. I have had problems with the machine since day one. I have called the office that supplied the machine numerous times and I have even complained to corporate. Nothing... no response at all. This has been going on for over six months now. My insurance company has never been billed, Lincare doesn't even have a record of me having a Bipap but all long my condition is going untreated. I spoke to my attorneys and they are working on the problem now. I can easily have my physican send the order to another supplier but I have no doubt that Lincare will be loking for payment once they finally discover the error. This is ridiculous

Set up lease purchase with Lincare on 7/24/17 for CPAP device. Agreement was min/max payment 5/13 payments on monthly paymnt. First invoice received on 1/25/18 for customer amount due $546.39. The invoice also indicated the insurance provider (BCBS) was billed. contacted Lincare to why so long to submit insurance and informed they had up to 6 months to submit invoice. also talked with BCBS by phone and on line and informed nothing had been submitted by Lincare. Again talked with Lincare and was informed I would make 1st payment of 180.00 because of income restraints prohibited full balance, Check dated 2/2/18 sent. Check cleared 2/5/18. 2nd invoice dated 1/24/18 received on Feb 13 2018-and total amount due for $684.61. Again called Florida billing office and Durham NC and this time given excuse they were waiting on prior authorization. Talked with Marketplace.. Medicare and Bluegrass/Blueshield who all informed me this type of durable goods typically did not require prior authorization. Sine patient was going from Marketplace to Medicare BCBS policies we wanted to make sure the billing and transition would not be problematic. this time we had BCBS to make a courtesy reachout to Lincare to get billing issues resolved. Contacted Crystal in Durham office on 15 Mar 18 and she said they had talked with Doctor and BCBS and getting authorization corrected. Letter received on Mar 18 dated 7 Mar 18 for a total due of $642.83. No reference of payment received. Contacted Florida office and representative informs me this issue was resolved on 2 Feb18 and prior authorization was not required. She informed me the insurance dept for Lincare could be reached in South Carolina phone [protected]. This info is incorrect. I also researched my BCBS account and still no invoice has been submitted.

Want to report workplace bullying and harassment from CSR in the albany, ga location. Kathy Jolly is the CSR who has done this to me for one year and 2 months. I have notified my center manager and it has only gotten Worse. I have been told by several Lincare emoyees not to even go to corporate regarding this because this would only come down on me in the end. But I have turned in my two weeks notice and moving because of this situation with this employee. There has been considerable issues with her, but she us buddies with the manager so nothing gets done to stop the bullying and harassment. Today, I now have emails from her on Lincare email where she is doung this. I have always remained cordial and professional thru all of this. But she does this to everyone who works at our location, and she is allowed to and is never told otherwise. With the cussing, harassment, bullying daily, I have sought another position just to not have to be treated badly by her. I have gone home crying for months because of the treatment by her. I am leaving, but she has run other people off in the past as well, and it is going to continue to happen while she is there.

Dealing with these people had been one of the worst customer service experiences of my life. As a collective, they're rude, unprofessional, ignorant, and insulting. I had to contact them about a missing order which they claim was delivered but in fact was not. I have a home security system that among other things utilizes cameras, there are yard signs advertising video surveillance along with the general security system. All I wanted was a replacement order to be sent out in a timely manner, and I what I got instead was nothing but bad attitudes, lies, and people telling me that I was wrong. I've got severe OSA and this is a serious health concern for me that is important to me, but obviously not these people. I'm a former Quality management professional who's worked in tech for companies like IBM and have extensive customer service experience and can say this company is an example of what not to do or how to treat people. Go elsewhere if you can, we all deserve better than these people.

Regarding a service provided in Grants, NM I was billed for in May of 2016 a total of 370.57 and thought I had no insurance after April so I paid on bill when I could after losing employment. I did have the bill paid down to a balance of $100.00 by April 2017. Then in September of 2017 I am now once again being billed the full amount of $370.57 for services despite having paid the balance down to $100.00. This inaccurate bill comes from PO Box 105760, Atlanta, GA 30348.

Customer Service at the Willowbrook office is HORRIBLE! Tuesday is my regular delivery day and the driver always calls the morning of. When he called I told him that I had a doctors appointment at 1:00 and I was leaving at 12:00. Received a message stating that he was on his way at 12:45. Wednesday I called the office and explained what had happened. They said that they would contact a drive and he would let you know when he was coming that day. Thursday I called the office, again, and told them that the drive did not call. She again told me that she would contact a drive or I could pick the oxygen up myself. I told her that I needed the oxygen before I go out of town on Friday afternoon. I also explained to her that I am paying for the delivery and if I didn't get I could end up in the emergency room. She really didn't care what happened to me. This is not the first time that I have had problems with this office. How does Lincare stay in business with all of the complaints against them?

I have notified Lincare at least every month for the past 4 months that the concentrator machine that they have brought to my home does not work for me. I have asked that they replace the everflo machine with a Nidex Nuvo lite machine that was provided to me before Lincare took over by Inogen. After 7 months they have done nothing about this except to send me a humidifier to go on the machine which then drowns me.
Also they were to supply me with a carry on mini condenser machine which has never been brought to my home.
I am in the processes of highering an attorney to sue Lincare for not confiding in there contract to Medicare and their patients. I am receiving a bill from Inogen for $3500 for the machines that they provided me for 5 years with excellent service. Because these machine have not be returned because Lincare has not provided me with service that will meet my needs.

2 weeks ago on January 22, 2018, my pulmonologist order an increase in my oxygen from 5 to 8 liters per minute. This requires a different oxygen concentrator as the current one only goes up to 5. I went to my local Lincare office to get more oxygen tanks and to talk to someone about when I can expect to receive the new concentrator as I am struggling to get enough air on 5 liters per minute and really need the 8.

I talked to Jason, I think the manager, and he assured me I would receive my new equipment very soon and everything was in order. That was 2 weeks ago.

I called the Lincare office yesterday and was told that they could find nothing in my record about the new order. I was speaking to a man and asked if I was talking to Jason and was told that Jason no longer works there. The man told me he would look into my case and "call me back in an hour", which of course never happened.

This is totally unacceptable from a patient point of view and extremely negligent from a business point of view.

My husband and I will be talking to our Lincare office tomorrow, February 5th (today is a Sunday) and we expect this matter to be rectified as soon as possible.

What can you do on your end to get me this new concentrator ASAP? I have had a few bright spots in dealing with Lincare and I have always written to you to commend the nice people we have dealt with along the way, however, we have also received totally unacceptable service and I have written about those incidents too.

I expect to receive this new oxygen concentrator as soon as possible and expect your immediate help with this situation. As a patient of your company who relies on oxygen therapy to live it should be of your utmost concern to see that customers are taken care as expeditiously as possible.

Thank you,
Kathy Lodholz
D/B January 7, 1953.

Justin Bellows- soon to be former customer. I typically write only positive reviews, but this company warrants an exception. Only giving 1 star because I cannot give zero. Took untold hours of a my personal time over a period of 2.5 months to place and (I hope receive) a simple order. The missteps and lack of follow-up throughout this ordeal represent the absolute worst "customer service" I hope to ever experience.
Began 10/25. As yet unresolved. Talk to your own people if you want details. I have wasted enough time with your company.

We have high deductible insurance so we pay 100% until we meet deductible.
Sadly we usually meet maximum out of pocket around August or earlier. That is when their mistake happens. We do not need to pay anything but they keep sending bills. We call over and over and they said they would take care of it. But guess what? We get bill again. We have been using them for over 5 years. Every year without fail they make same mistake over and over again.
I just called them for the 5th time about the same bill
We are tired and sick of their incompetence.

Time to change to different provider.

My mother has advanced COPD and cannot live at home without an oxygen concentrator machine.

Lincare has provided my mother with an oxygen concentrator since 2008.

Recently, Lincare replaced her OLD RELIABLE machine with a NEW DEFECTIVE machine.

I had to send my mother to the hospital because the Lincare machine stopped providing oxygen.

When I called the LOCAL Lincare office in Harrison, Arkansas, the customer representative Sara was TOTALLY INDIFFERENT to my mother's plight.

SARA told me that Lincare provided a BRAND NEW machine...and if we were not happy with the new machine, my mother might be 'happier working with a different company!'

LINCARE RESOLVES CUSTOMER COMPLAINTS BY FIRING THE CUSTOMER!
Horrible terrible company...get medical equipment from somewhere else.

After wearing my CPAP almost every night for 14 months, I needed a new nasal mask set up. I ordered it, a N10 nasal mask kit and received the incorrect supplies, N20. I returned the incorrect supplies, and reordered a new nasal mask (N10) set up. I received a loose bunch of parts, to be assembled like tinker toys. So, I have not been able to wear my CPAP for 6 months now because Lincare supply center is unable to send me what I order and pay for correctly. My insurance paid their 80% immediately, and I have only been paying $10.00 a month on my 20% portion, even though I have never received what I ordered in order to actually wear my CPAP ever again, and now they threaten to send me to collections for the remainder of my 20%. What a useless supply center lincare holdings has. No customer service at all, but, boy, do they send out their bills! It is all about the money, not customer care!

Just look how many bad reviews are written about this company and just a few positive ones. Isn't a sign for us to stay away from them?
Unfortunately, I wasn't so quick-witted when I was dealing with them because what I had to do is just to look through all of the complaints. Oh well.
Don't be like me. Their customer service is terrible and full of incompetent employees that should be fired immediately. Counting that many of their customers are senior people, I would really think of changing the staff.