Lincare Holdings
reviews and complaints

Acct [protected].38

I have no idea what this bill is for as I have not received an itemized bill. However I am sure I do not owe this as I have not used your inr service in 2 or 3 years. I don't even remember what insurance I had at the time. At the time I discontinued your services I was verbally told I had no amount due. I did not need supplies because they would send way more than needed and I had requested supplies not be sent unless I asked for them. I took about a month for someone to come pick up the machine.
If you want me to pay this bill please send itemization, date of service and reason for bill. Truthfully I do not think this is a valid bill.

I'm complaining about the service I'm getting from lincare. I called in my order for my oxygen that was suppose to be delivered on thusday but they didn't bring so i called an said they would bring friday? will this is friday and i called and now i have to wait tell monday or tuesday. This is not how you do business! Now they say they have less drivers? I don't care what your problem is! I'm the customer an when i ask for my oxygen I should get it! I called 2 weeks before i needed them an now have to wait another week? And the person i talked to was very rude to me. If this is whats going to happen evry time i call for refills then i will find some other company to deal with!

I'm dealing with the company for Milwaukee Wisconsin. Specifically about a Nicole who is their employee answering the phone and trying meeting your needs supposedly... explained we had a power outage I am the caretaker for a COPD patient in stage 4. I explained we had to use the backup oxygen tank and needed another very quickly...she said it would be 5 days. When I ask for a supervisor as I have in the past a supervisor is never available or you will get the BS answer the supervisor will call you back which is never happened by the way. don't seem to understand these are life-and-death situations it's almost like I'm ordering a sandwich it's very pathetic. As soon as I can get a new health insurance company for him I will go back to oxygen one at least they care. 5 days for an oxygen tank is absolutely absurd when there are only a few miles from my residence unbelievable very upsetting. Our old company used to come out same day or next day at the latest. Some supplies that are needed arer not even understood by the staff there at Lincare. Was Central Masks exetera ...but was actually crying during the conversation but used the word s##t in response to a five-day delivery and she hung up on me actually twice. I am talking about life-and-death situations here I don't know what they don't understand about that... no compassion at all even when I said I need to call an ambulance. I pray for all COPD sufferers and this abuse from this horrible company is really obnoxious and ridiculous please try to find a different one if you haven't signed up yet don't sign up with them. Although still trying to find a new insurance company for 2017. Since our insurance company is no longer honoring our area with single payer policies. I hope this at least helps one person thank you for taking the time to read this

Nichol roberts
C/o capital oxygen [lincare]
7461 henry clay blvd
Liverpool, ny 13088

Dear ms. Roberts
1 december 2016

Today is 1 december 2016, on 2 november 2016 i faxed your off ice attempting to order some cpap supplies. I have been a customer of your organization for the past 13 years [ acct. # [protected] ]. I am still waiting to resolve the problem.

As of today i still do not have those supplies. It has taken one full month to get some simple head gear and tubes. My existing equipment is still in use because i have had to patch it with electrical tape for over thirty days. This is not the only time i have had this problem ( 9 february 2016 was the last time )

If this was an emergency and i needed this equipment for a serious medical condition i could have died waiting for you to get the necessary equipment. I find it unbelievable that it has taken this long to resolve.

As a manager of a health care facility i would think you would be appalled at the service you are providing. I recommend you look into your procedures and practices and make appropriate correction to your building model.

Fyi chronology
Initial fax requesting supplies sent 2 november 2016
Made follow up call 7 november 2016 4: 37 pm
Made follow up call 8 november 2016 left message 12: 15 pm
Made follow up call 8 november 2016 1:19 pm
Received follow up call 10 november 2016
Went to office and signed papers 14 november 2016 ( same papers i have signed 4 times previously. )
Sent fax 19 november 2016
Received blue cross letter 21 november 2016
Received call 21 or 22 november stating the situation has been resolved.
Received call from your fla. Operation to see if i needed anything and would like to make an order. (?)
He said he would contact you, to call me directly … and gave me your name after i told him what i thought of the problem i was experiencing.

I will be awaiting your review and solution of my problem. Please contact me directly at my home tele @ [protected] or cell @ [protected]

Louis pellegrino

Enc copy of faxes

Been trying to get a portable concentrator from lincare of grand junction co. This was started back in aug 3 2016. I have had many phone and face to face conversations with tiffiny at this office to no avail. I am told that I am under audit. Tiffiny indicates the audit is from medicare. Medcare said not so. Then I am told that the audit is from lincares supplier. Now I am told the audit is from the local office in grand junction. They need more documentation to supply the equip. The date today is dec 1- 2016. I have had to rent this produce from them two times at a cost of $250. All I need is a denial from medcare to request the machine from blue cost and blue shield. They will supply. I cant get lincare to submit the request. I do not understand why it is taking so long do such a simple task. If they require additional documentation why have they not asked?

$265.70 was taken out of my checking account without any authorization by lincare on 11/15/2016. Customer service cannot tell me what the charges are for. I have checked with my insurance claims. They have no such charge only that I owe $45 on one claim. All other claims have been paid in full.

I request a refund and revoke all access by lincare to my account. I need this refunded as soon as possible! I have bills to pay and the holidays are coming... I can't believe you can just take money out of my account without prior approval. I have received no notification or calls concerning my requests numerous times.

Please help me resolve this asap. Thank you

***do not use this company***
Horrible customer service, they only care about billings and not about service.

Will use every excuse not to help.

My mother in law was on oxygen briefly and then returned the equipment. However they continued to bill her and her insurance for many months afterward. When we tried to contact them - wait times were over 20 mins. The customer care representative said, "you can pay this bill over the phone but due to hipaa regulations we cannot let you dispute the bill over the phone. " wow, I had no idea hipaa was meant to do that.

My husband has sleep apnea, diagnosed post brain stem stoke in 2008. He's recently been diagnosed with cancer as well. His cpap is old faulty and cpap supplies are older than 6 months. His neurologist ordered a new in home sleep study which showed continued sleep apnea. He needs a new apap machine and supplies asap. Dr. Sent order to lincare over a week ago. No call. We called lincare last week they said it would take 6 weeks! We can't wait 6 weeks! Our out of pocket max has been reached this year.In january he will have to meet all his deductibles again. I asked to speak to manager/supervisor. Was told she would call that day. Here we are 4 days later and no call.

I have received a bill today for supplies. My secondary insurance is supposed to be billed. I called the lincare billing office and told them several times. There is no eob from my secondary insurance. Lincare billing said I would not be bill ed till they got an eob. Client # [protected] I will pay if they present eob. My name is bradley malow and can be reached at [protected]

Cpap machine was ordered 1 year ago, company never obtained or asked for necessary paperwork for supplies. No new supplies since original set. Husband has been in hospital 6 times in 8 months... Company has lost orders and faxes 4 times. Hand carried orders to office it's been 3 weeks plus 1 year trying to resolve. Oxygen orders not resolved. Reliant pharmacy sending meds that husband has allergy to. We have used company for 8 years and suddenly they don't have allergies ? What is going on ?

When I set my appointment I was told my machine would cost me 62 a month. A week prior to my appointment I was called to verify my appointment, and was informed that my deductible was high, and not met. I was told my machine would now cost me 128 a month. This was very frustrating, but I kept my appointment. Upon arrival to my appointment I was informed that because my deductible had not been met, I would also need to pay for my mask and tubing 100% out of pocket before I left that day with my equipment. Once again, very frustrating. I paid around 250$ that day to leave with my equipment (100% out of pocket) and a week later received an explanation of benefits from my insurance stating lincare had billed them over 1100$ for my mask, tubing, and several replacement parts that I never received. Since then I have received a bill for an additional 179$ for the supplies that I paid for on day 1, and supplies I never received. I have contacted lincare at least 10 times regarding this billing issue, and continue to get the run around. Every time I ask to speak to a supervisor I am told there is no one available and I will receive a call back. Those calls never come... Last contact was almost 3 weeks ago, and I never got a call back. I will be calling the attorney general for my state, along with the insurance commissioner and the bbb today. This is unacceptable!

I have been attempting to get my cpap machine and supplies for 30 days plus. I am a heart patient with multiple illnesses and this is very stressful to not be able to get a good night sleep for 30 days plus and trying to heal. I am ready to hire an attorney to sue you for breach of contract, failure to supply medicare related materials in a timely manner. First its I need recertification.. Every time I request something its taking this long. From day one its been problematic I see a pattern of customer service incompetence and ambivalence to the health and well being of the customers. When I take my business else where I am going to file a complaint with medicare to review you for performance deficits. My mom is also a client and when I leave I am taking her with me. This is unacceptable on so many levels I can't even compare anything to this except auto repair shops that fleece the customer. I am cutting up gauze from my dental visits to fashion a filter for my out dated equipment. I am outraged and I am now on a mission to expose you for the shoddy operation that you are.

On July 13, 2016 my doctor's office faxed an order for a wheelchair for me. I have contacted them by phone on:
7/26/16 they said turnaround time would be about 5 weeks
8/9/16 Claire started it would be a few more weeks
8/31/16 they needed chart
notes from the doctor I then emailed them to let them know this information
9/20/16 spoke with Claire they have chart notes and are processing order girl will call that handles that part of the order
10/12/16 Spoke with Cathy they needed more from doctor.

This is utterly ridiculous and they must employ inept people that nothing but like when you call them. I am at my wit's end I'm disabled and in dire need of this wheelchair, I'm on Social Security Disability so I cannot go out and just buy one for myself. My income isn't enough to live on let alone but a wheelchair. Please give me my wheelchair.

March/April of 2016 I called to get my nebulzar replaced. Lincare said they had no proof of selling me a nebulizar. I could send them a copy of the nebulizar I purchased in 2011. I could not send them that information because it was unavailable at that time. I found the information about the nebulizar from 2011. I called them to ask if they want to combine the two accounts. I was told no. I was told I could mail them the information. I said I would fax it. She said all she would do is show that she received a fax from me and that would be it. That was pointless since they would not show in their system that they have sold me 2 nebulizars. Did they report all income to IRS in 2011? What happened to my original account? I want them to fix the record to show that they sold me both nebulzars and issue a written apology for their rudeness and their incompetence. I should not have to do their jobs.

Lincare

First phone call:
June 2016

I called Lincare Richmond to ask how I could get new parts for my CPAP. Who'd moved from Myrtle Beach to VA. A customer rep gave me directions to call Lincare Myrtle Beach and have my files transferred.

Mid July 2016

Waited two weeks for return call telling me my documents had transferred. I called Lincare. I was put on hold for 10 minutes. I hung up and called back and was promised I would be contacted.
No one called back.

July 17th

I was told there were documents needed for the Dr. To sign. She said she had not received any documents from MB so I called MB who said they had faxed them two weeks earlier. July 24th

She never returned my call with the documents she would need even though I called twice asking for her to call me back.

The day before the Dr. Appointment, July 26th, I drove to Lincare and asked for Kim. While several customer reps sat at their desks, no one acknowledged me standing there until I just spoke up and asked for Kim. She came to the lobby and told me the list of necessary documents. She also told me while some documents had come from Myrtle Beach ..the sleep test results had not. I called Myrtle Beach and they said, they had sent ALL documents. I left Lincare and went directly to my doctor with the forms she requested.

Kim assured me that she would let me know when the documents were faxed from Dr. Payne. She did not. July 27th. When I called to inquire if she had received them, she said she had not. I called Dr. Payne's office and Anne said they had already been faxed.

I called Lincare and Try Moore answered. Trey listened to my concerns, especially about the fact that it had now been two months and I still did not have her okay for the parts I needed for my CPAP.

He put me through to Kim and she said, "I don't see those papers from your doctor. I have to look for it!". She said she would call me back and she did not. I called, again, and waited four minutes on hold. After the third call for Kim, Trish said, "She is with a client. If she's not busy, she will call you back."

I called on August 5 and Kim answered. She said she had found the documents. Then in frustration she said, "Look, I'm the only one here that handles CPAPs."

By the first week of September, I still had no parts that I needed to use my CPAP. I called Kim who said, she forgot one of the documents she needed from my doctor for Medicare. I called my doctor who gave me their fax number and I called Kim to give her the number. She answered and took the information and said she would get the document. Two days later, I call and she has not received it. This time, when I called the nurse, they said it was received the day after the doctor left on vacation and he would sign and they would fax it Monday.

I called Kim to insure the document had arrived. I was in the car at the time, when she asked for the names and numbers on the parts I needed. I called back in fifteen minutes with the numbers. One of the customer reps answered the phone and said she is out of the office. I asked if she could write down the information and put it on her desk. She replied, "Why don't you just call back?" I said, because when I call back, I get put on hold and this information is necessary for me to get my parts. I have been trying, now for TWO months. Reluctantly, she took the information and sent it to Kim in an email.

She made an appointment for me to come back in two weeks at 10am. I arrived and explained I had an appointment with Kim to pick up the parts for my CPAP. Trish is sitting at her desk, talking on the phone and all of a sudden, she blares out, "Jesus Christ, I have had all I can take with this!" The lady behind her took over the call and began explaining the equipment they were requesting was back ordered and had no date when it might be available. Finally, Sol comes to me and introduces himself.

He is bringing several parts that I requested:
A new head band
A new hose
A new mask
Filters

The headband he brought me was the wrong size and he did not have the right size.
The hose was narrow and smaller than the one I ordered.

The mask was correct.
The filters were correct.
He then offered me a reservoir and I was happy to have that, also. While he did not have the two main parts I had asked for, he was patient, courteous and helpful.

While my appointment was with Kim, I never saw her.

Sol told me I would have to take the wrong hose because he had already entered it in the invoice, he told me that he would order another hose, but I can't have it for three months.
He told me he would order the correct headband but had no indication of when it might come in.

So...here I am. It is September 8, 2016. 70 days later..and I still do not have the simple pieces I need.

I looked on Google to find Lincare Corporate customer reps and found a contact number. Rosa was my representative. I told her my ultimate goal was to get the pieces I Have needed since last June.

She pulled up my records and told me that my current status as of today was:
Records being transferred; account pending

She asked me, why I had not called the Supply Center.
" What Supply center", I asked. What is that? No one at Lincare Rishmond ever mentioned it. On the contrary, I told her, they assured me that they had the parts I needed." All I had to do was call MB, get the correct forms and see the Dr. That was three months ago.

Rosa assured me that she will contact the Supply Center today to get the parts I need. I thanked her and asked who would I talk to about the horrible service. She said, "I will do, that now." I have your notes. No you don't, I said. Yes, I have your notes from Lincare. What about the information I have concerning their unprofessionalism. Do you want me to read this to you or email you a copy? No, I have it. I was frustrated at this point. She finally said, I will send this to a corporate manager. I asked, then what?

She assured me that a Corporate Manager will contact me tomorrow, September 9, 2016 or Monday, September 11, 2016.

I told her that I was counting on her...and I am.
I am counting on Rosa and the Supply Center and the corporate manager and I still Abe my notes.

All I wanted was a few parts for a CPAP. The Myrtle Beach Lincare was so kind and thoughtful and concerned and professional. The Richmond Lincare is consistently unprofessional and seem inconvenienced when you call or come in for an appointment.

Now, it is up to the corporate office. If there is anymore failures by this company, Medicare will be notified immediately.

My husband needs supplies regularly. Sometimes they are sent, often not sent. He has to soak his tubing in soapy water and use duct tape and plastic wrap to try to seal leaks and cracks.

The billing is a nightmare. Sometimes we get bills for $19 or so, then in the next week we'll get a bill for over $700.00. I was an arbitrator for the Better Business Bureau awhile back and I am considering making a formal complaint on this incompetent company.

My twin sons are allergic to dairy and have to take hypoallergenic formula. We had account with Coram. Since Coram is no longer in our insurance network we transferred to Lincare.
It has taken us more than 2 months, but the transfer is not done yet. Lincare dietitian took over 5 weeks to process our prescription. Then it took another 4 weeks to activate the account. The Lincare team says account is active, but documentation needs to be signed in person. After we do that, it has now been 4 weeks, but our account is still not active. the customer service says they cannot find any record for payment (even after documentation was provided).
Very lousy service.. no response on the phone. Lincare just keeps giving out phone numbers, saying call this person, he will fix the issue. Even the manager is not responsive or effective.

We have had to buy the formula (out of our own pocket), as we are just not getting any supplies from this company.

Will NEVER RECOMMEND THIS COMPANY.

Do not use this oxygen supplier please read this and others comments and complaints. Unbelievable incompetent service from a health care provider company when a patient is requiring oxygen therapy. You will try to phone them and should they answer, someone will return your call, never happens. You will call and repeat the call and hope that someone will hear your plea for service and then to be told that the evaluator was out ill and that was over 10 days... Curious.. It took 2 weeks to get evaluated for a poc to give the patient mobility after I called other officials in the organization to get them to respond. Pure torture.

I asked the physician why he recommended such a company? They are medicare providers and I understand they lost the contract as of 7.1.16 and that is totally understandable from a patient's point of view. Medicare was billed for 13 months and I do not know if the contract could end before that time and that will be another torturous issue. I hope we can end this association quickly. I have never been so disgusted with a company's service as this one nor have I ever written a public warning.

I am on oxygen 24/7 in the last year Lincare has left me without an air concentrator their office is 10 min from my house because it was 5 o'clock and traffic was bad I would have to wait.Here we are on July 4 weekend no oxygen delivered when I called I was told the delivery drivers would be out on their routes till 7-8 pm Friday July 1st. Here it is Saturday July 2nd at 9:00 pm they still have not shown up. this is the Marietta Ga Office does not seem to matter call the Florida Corp Office you get the run around
Maybe a class action law suite will get some action for those of us that need the supplies. And how did they manage to purchase almost all the other companies in metro Atlanta sounds like a monopoly even my Insurance company is giving out the name of the only other company in the area they work with. If Lincare has treated you like dirt either billing, supplies, on the phone or in your face Send me an email together we can stop the abuse

[protected]@gmail.com

‪#‎lincareclassaction‬

I have never in my entire life experienced such incompetency in a company. My mother is 64 years old and was prescribed oxygen for congestive heart failure. This company repeatedly ignored her phone calls and messages requesting new tanks, never came on the day they were supposed to deliver and even when they did finally show up, the tanks weren't the ones we ordered. This went on for 3 months. Thankfully my mother's health has improved enough that she no longer requires a machine or tanks so we have called Lincare 9 times, yes NINE times in just a few weeks, asking them to please remove the unneeded item . We have been passed around to a dozen different employees for this asinine company and still, no one can manage to get here and take her machine and tanks that she is still required to pay for! I am disgusted with their lack of customer support especially since this is a health care facility!