Lincare Holdings
reviews and complaints

Lincare has fasely accused me over and over and their problem is their record filing and keeping is incorrect so the threat of suing me with a Collection Agency is false and unfounded. Furthermore, the Fraud Division of Medicare has been notified. First off, they kept sending me C-pap supplies thinking that Medicare would continue to pay; so those shipments were illegal. I asked to return because they were not needed and I did not sign up to Auto-Ship. They never answered of course. I figured they would send them back so they are still in the original package.
Oxygen was sent out and they hooked it to my C-pap and it was drying my sinuses out and I was staying sick. I had them pick it up but evidently they have lost that paper work. Bottom line, you can not charge for something you did not order or charge for something that you picked up. Collections? I am not doing nothing but defend myself against illegal accusations. You need to get your facts straight before you slam someone's character and threaten them with a Collection's Agency. There is nothing to collect on.

I, too, have had a problem with Lincare. I received my CPAP machine in November, I was told I had to make 10 monthly payments, however I declined and paid all the "payments " in full during the time of delivery of the machine. I think all is well until April rolls around and they tell me I owe them 85 dollars a month since January because it is billed to the insurance companies monthly and my deductible started over and insurance was not paying. I called the billing office many times with my concern. I was told it is "the policy holders responsibility" to know their insurance coverage. I called my insurance company in November to make sure my machine was covered and it was. My problem is not with the lack of coverage, my problem is with the way it was billed to the insurance companies and I was never informed of the way it was billed, how is that my responsibility? Now I am getting phone calls telling me my balance is getting bigger and I need to pay. I paid 50 dollars last month and 20 dollars this month, that is all I can afford. I paid my portion in full when I actually had the money which is why I did it the way I did. I know this can not be the first time this has happened to someone and I got no compassion what so ever from the billing rep. I can't be the first person and I know I won't be the last so why is it not explained better on how it is billed (not the coverage itself) at the time when they can clearly see I paid my portion up front and it was nearing the end of the year. It is easy " your insurance covers 80% and it is billed monthly until paid in full" That simple sentence would have at least alerted me to ask questions. I know there is nothing I can do about it now, but I want to make people aware how this works.

Dennis Lizotte is your classic corporate bully. He's on a power trip, ruling by belittling and public humiliation. His poor management skills are represented in the high turnover of people who work for him and the disorganized offices he runs on a skeleton crew. Dennis has only gotten to area manager level because he's hung around Lincare so long. At his annual salary of over $150k, he squeezes the people on the bottom, paying them $12/hr, demanding overtime with NO pay, all to line his own greedy pockets.

I received an oxygen home concentrator and a portable one. I was supposed to be charged 116 per month. They received notice from my insurance regarding my deductable and were told it was 46.40. They billed me that amount and also billed me an additional $100 3 days later. When I called the first time I was told they had no monthly amount to bill me so they just took out an additional 100 not even knowing what to bill. Even after the insurance told them my remaining deductible was 46.40. I called them back and was told that I could not be refunded anything until my insurance starting paying them. I am so frustrated with these people.. Going to the Doc tomorrow and they will be getting an order to pick up their crap. I am going somewhere else where they treat people with dignity and respect, not rip them off.

Not real clear why you were calling Apria...?

Try cpap.com

http://www.businessinsurance.com/article/20170628/NEWS06/912314155/Respiratory-therapy-services-Linde-AG-Lincare-settles-US-whistleblower-case. I just called the Office of the Inspector General today, June 29, 2017, on Lincare as they have been charging Medicare for portable oxygen equipment for me that I have been trying to pry out of their hands for a couple months now with no luck. I hope everyone who is a Lincare customer checks their claims from their insurance companies, including Medicare. I live in the Kentucky/Indiana area and this whistleblower case was in Massachusetts so it must be happening all over the U.S.

I have been fighting Lincare/Health Care Solutions for almost a year now with no resolution. I was diagnosed with Sleep Apnea and I was prescribed a CPAP machine. 6 months later I received a bill for $165. Unbeknownst to me, a "pre certification" was needed. Health Care Solutions jacked me around for 9 months claiming that it was my responsibility to request a pre cert and not their responsibility. I was sent on a wild goose chase calling the Sleep Center, my PCP, HCS, my insurance company over and over and round and round. I now only talk to supervisors, but the latest one said she would request a conference call with HCS, me and my insurance company. Days later, I called again and the supervisor said she would request one again. That was a week ago and STILL no call from anyone! Now I am on hold AGAIN to straighten this out. Every time I call I am on hold for an average of 30 minutes. This company is a joke! They constantly screw up and then deny any responsibility. I will be cancelling my account with them after this call unless they can erase/ absorb the bill which is now $285!

As a customer I can tell you Lincare is crooked. they send CPAP supplies that are not requested. This happens all the time! I wish they would be investigated or audited by the Feds for insurance fraud.

I was a Service Representative for Lincare for many years. I was one of the several people who started a class action in California for failure to pay overtime to the Service Representatives. Lincare settled that case for substantial money and everyone received their overtime compensation. You should call Mark Ozzello at Arias Ozzello and Gignac [protected]. I hear they are helping people in states other than California.

Wow, I worked for Lincare for a year as a service rep after working for a printing company for 25 years, thought it would be a nice change. Customers were mostly very nice. Be warned this is the only good about this company. service reps are forced to work 60 to 80 hours or more a week, you have to have a CDL so this is Illegal. center manager couldn't care less, the poster above is correct your expected to sell products even if your not qualified, like medicine ( I was a driver).Not long after I started there we got a high liter flow patient. we didn't have a high liter flow concentrator so my center manager told me to link two concentrators together, later there was a issue. When the customer complained My center manager told the customer I was new and didn't know better. how's that for support. I later got fired for shouting at the same center manager. Beware!

Lincare is not for the employee or the patient. Its all about money!

the above poster 100% telling the truth

I agree 100% as a former CM in the Dallas area... This post is 110% perfect description...

I filed with the EEOC today

I was fired from Lincare after I caught the center manager and senior service rep HUMPING on my file cabinet. I filed a complaint with corporate HR and the district manager forced me to drop the claim. they then proceeded to railroad me out. I had numerous commendations from patients and even the center manager. They now wont pay my last check or any bonus I had coming from MDINR. LINCARE SUCKS to work for.

I completely agree with the person above. I am also a former employee of Lincare. I left due to unfair treatment by my area manager. I know of at least four managers that left due to this area managers unfair treatment and it makes me sick to think of how long he has gotten away with treating employees this badly.

this company robbed me of a chance. i worked for the pleasanton office for lincare. it was a small office of 3 people. me being the 4th. i was the delivery guy. in the beginning everything was good. i noticed the csr and center manager were the best of friends which i felt weird about. i worked hard on keeping everything up to par. patients loved and they knew i could get what they needed. they never trusted the office for that. after a few words with the csr describing to her that she had an attitude i didnt like, the center manager sided with her big time. being theonly guy in the office, it was tough to get a word out, so i just shutup and worked. after a bout 82 days i was sent to a patient and when i returned i had my last paycheck and personal belongings to go. i didnt say a word. i just left. the whole company is nasty and the way they treat their patients is digusting. i was the only one good to those patients. DO NOT WORK FOR LINCARE! people with no class and no heart work there.

i was the only HCS in the office and i was on call 24/7 for over 5 months with no weeknight, weekend or holiday off. I was a very good employee, took great care of all my patients received compliments all time. I evern got a 5% raise last year. but I started complaining about being on call 24/7 and 5 weeks later i was fired, i has been with the company for 5 years

This employee sounds like what happened to my delivery person from the Bend Oregon
store. He was very reliable and always on time. About June or July 2011 he was replaced by a driver/delivery that is not very dependable. I have asked my doctors
to please not suggest Lincare for their patients ...

I was a center manager for them as well. I had lost my husband and child in an accident a few years before going to work for them. I had remarried and was pregnant. As a manager I had to cover for my employees on vacation or off work. So that summer I delivered oxygen cylinders and oxygen concentrators weigjing over 75 #. Despite being pregnant and having had a previous back surgery. It was summertime and working that hard in the heat and a pregnant woman, I got a urinary tract infection which turned into a kidney infection for which I was hospitalized. My area manager was angry that I was in the hosp and not at my desk. I used my pager and cell phone e and managed my employees from my hosp bed with IV antibiotics going! After I had my baby I was pushed by them to return to work asap. I was never allowed off work to take my baby to the doctor for check ups or when he was sick. ESP if it was on a Friday, because their center managers were expected to be on a telephone conference every Friday. They do not want pregnant mothers as managers or mothers of young children
who become sick. They prefer men and only the men that can harass doctors out of referrals and only employees that can harass existing patients into excepting more and more supplies or services for which they can bill Medicare. They will specifically tell you they are interested in long term oxygen patients with Medicare benefits. Respiratory problems in the elderly can go on for many years with treatment and elderly patients have Medicare benefits! They bilk Medicare out of keeping their company profitable and only the top executives are able to stay at Lin are and enjoy the fruits of that be a use they use and spit out employees at lower levels! Because of company is li, e Lin are Medicare and the federal government is going broke!

And if you are a patient who has been charged for a machine that you stopped using and refused to use, you should first try to resolve it with the center manager. If you can't resolve it with him or her and nobody ever returns your calls, try calling CHAP- they will get on it right away. They can even audit the site if need be. Here is the number for you to call [protected]

You should go visit all of your old patients and tell them what happened. Have them call in for you or tell them to switch providers.

I too was let go, for not making "numbers". Yet, my AM put me on an Action Plan but he did not present me with any documentation. Nothing to read, sign, nothing. I argued the plan and when he left, I felt it was not valid. 2 days before he fired me, he walked in and gave me a "formal" Action Plan, which was dated 30 days ago. He fired me two days later. Never once did he come to my Center like the Action Plan requires him. I was also informed that he was overheard offering my job to someone in another center a few months prior to this. When I confronted him, he lied and said that it was not true. These people are liars and bullies. They fire people who stand up for themselves and their Center. Whenever an employee complains or brings an important issue up, they are labeled "troublemakers", and told these are "excuses" - upper management wants them GONE. They should all be in jail for the violations they constantly break. The worse kind of human beings I have ever worked for.

Lincare is guilty of fraudulent charges and price gouging. When I first was diagnosed with Sleep Apnea, I was referred to Lincare for my cpap machine and supplies. I was told by the technician and the billing department here in Supply, NC, that there was no charge that my insurance was paying 100%. Well, withing 2 weeks after receiving the machine, I received a bill for over $800. When I confronted the billing personnel they told me that there was a mistake and that I would was responsible for the balance owed. After going around and around, I capitulated and began making small monthly payments until the bill was paid in full.
Now, having needed simply a new nasal mask, Lincare sent me, in the mail, without invoice, two new nasal masks, the plastic attachment and one harness and my insurance was billed. Well, today I received a bill showing that I owed a total of $533.63 for these three items.
I immediately began researching, which I admit I should have done beforehand, and found the exact same supplies, with the same model numbers online both at amazon and another cpap supplier and the highest amount I would have paid if I had ordered through them would have been $118.00. That's outrageous! And if that's not fraudulent and price gouging, I don't know what is. Problem is, I don't know what recourse I have. I can return the one nasal cushion(Lincare's price $220.08/amazon $16.96) and demand a refund, but that still leaves me with a bill for over $400.
Comparison Pricing Lincare Vs Cpapsupplyusa.com:

Nasal Cushion/Gel Flap - Lincare $220.08 Cpapsupplyusa.com $16.95

Nasal AppL Device - Lincare $319 Cpapsupplyusa.com $27.95

Cpap Headgear - Lincare $94.17 Cpapsupplyusa.com $54.00

I'm not sure where to turn for action against this corporate crook. Suggestions?

We have had numerous dealings with Lincare since 2004, none of which has been good. We've been sent to collection for a bill we never owed. We paid cash on 1 bill, but they could not find the receipt at billing office and they kept sending notices to be given to collection. They found receipt 6 mos later. We were customers of this company in Galax, Va ( no other companies are available) until we moved to Huddleston, Va. last Aug, at which time I was told they would transfer our account to Roanoke. Never heard from them about anything ( they are still charging medicare and my insurance for machines that have not been checked in over a year. Now my husband is on continuous oxygen and I called Roanoke Lincare who told me we belonged to the Bedford office and they transfered my call to "Bedford office". Person on phone could look me up in computer and said someone would be out on Wednesday. (Call was made on Mon.) Wednesday came and went with no Lincare so I call Bedford office on Friday and was told that they could not help me. There was no record of me calling on Mon. and since we were from Galax, I had to call them to transfer account. At this point I am very frustrated and reaching my boiling point. My husband needs the oxygen and can't get it.
I called Galax and got into a shouting match with a representative there who told me they were never asked to send the account ro Roanoke area and that the manager who had to sign these release to another office form was on vacation. Therefore, nothing could be done until she came back. (again, Galax rep said she would get it transferred 1 year ago) The rep said he would have to talk to someone and would call back in a few minutes. That was Thursday, today is Friday 5:30pm and still no phone call. My husband will be running out of O2.If there was a way to give them a O star, I would do it.

Rude customer sarvice. Driver in Winter Haven, Fl goes over speed limits and on the phone while driving the oxigen van.

My issues are with their whole demeanor, st arting from not being able to even get emergency help when I was given an order for Oxygen on a Friday morning, never got O, called number and no answering machine. Called the next state(I am 1 mile from border, and thier weekend emergency manager tried to call for me. NO answer machine. Called corporate, finally got hold of someone, on Monday, afternoon, I received Oxygen, BUT no form oer official papers to sign. Now (3 months later, our smaller office is moving to big area 40 miles away. No information or regulations sent out, only what our deliveryman tells us. (NOT fair to both client and service people. ) Also, we are told to keep day "free", to be there for delivery. ad nauseum. People are not supposed to be pawns to corporate needs, without any recourse or help, or polite answers on phone.

I had a surgery and needed to use their machine. They picked up the machine 7 days later and kept charging me for 1 year. I could not get thru to anyone. No one responded to my calls and numerous complaints. I sent letters and was still charged for this garbage. I could have bought that same machine for how much they charged me.

Sept 11, 2015
The above complaints are a mystery to me. Lincare may have had issues earlier on but, I can't complain about my service one bit. The people who contact me from Lincare are pleasant and caring. I am also treated kindly and with respect. I had a different company for my c-pap supplies and I became frustrated and angry. The complaints above sound more like my former company. I waited 8 months for my supplies. They kept saying this or that was missing from my compliance. My respiratory therapist and nurse were getting upset because they had sent the information numerous times and even spoke to the manager of the local office who reassured them I was indeed compliant and should receive my supplies soon. Well, 8 months is not soon. I couldn't be happier with the service I receive from Lincare. Thank you to all of you who make this company work as a team.
Gloria Kinney, Milwaukee, WI

Jill johnson his the worst customer service that I ever seening.i have been customer service for nine years.she has a bad attitude. When jill johnson got mad when I tried to explain something to her she got mad and slap her leg.if u lincare has that type of people working for there company then she needs to talked to about her anger.i would never get mad at someone that is trying to explain something to me.

This Lincare is really a rip-off and fraud-scam company. They keep on charging me on a bipap and a cpap which both don't work. I returned it back to them and they still claim I owed them like $860 for the bipap. It is such a fraud and scam company. I wish the government will close them up and make the company refund every single penny back to the people they overcharged and cheated.

As a former employee who just recently left, I can tell you that outofair is right on target - even if you DO take it back yourself, there is always the argument that they are going to 'hide' behind that they can't just officially 'take it back' without a discontinue order from the MD. However, just to make sure and inform everyone, there IS a way around that, which is to state you want to sign an AMA form (against medical advice, the same type of thing you'd sign if you were in the hospital and wanting to leave before the attending physician says you're ok enough to leave.) So, Mr. Gueche, JD, I don't know if you know anything about the medical field, given that you are a JD, NOT an MD, but this is how it is. And the part about signing the AMA form is for everyone to know so they don't get 'held hostage' by Lincare in regards to getting a d/c order from your doctor. That is NOT the only way out, just as an FYI, and it's NOT something Lincare is going to tell you, b/c they are pretty much a bunch of criminals.

I have had Lincare for over a year.. probably longer. If it was not for my driver/delivery man I would have quit long ago.
They are unorganized, give the impression they could care less whether you get the Oxygen you need to live or not, do not return phone calls nor answer their phone. Actually, this morning, the Denton Texas office is forwarding all calls to an answering service at 9:00 am. Called back at 9:30 am and got same answering service?
The supposed operations manager is no better. I will just call him a waste of space and leave it at that.
I HAVE to change O2 companies as Lincare does not take the Insurance I changed to on 1/1/2013 for the specific reason of getting my prescriptions ALL covered and co-pays lowered. When I called Lincare to tell them of this changr it was THEM that informed I would have to change companies. Well, no matter how many times my information has been requested by my new company (LPM's, equipment, etc), Lincare has yet to inform them of these needs even though someone from Lincare Corp called me Thursday 1/17/2013 and asked if Lincare had removed my equipment yet? I told that person no and they need not try until I have new service in place.
This morning at 9:31 am Texas time, 10:31 a, Florida time I left a message for what I was told was the CEO however that is not who's voice mail I got. Even their Corp Offices are upside down... UGH!

I had the same problem with Lincare...this company should be investigated by the medical field and removed as a provider of medical supplies. Their billing practices are self-serving and under handed. They told me my co-pay was only $20 a month and sent no bills for four months. Then mailed me my first bill. They billed $436.59 per month WITH a deductible of $500 added on. When I told them to come and get the oxygen machine they said I would still owe! The machine was paid for two times...once as a rental then it was re-submitted to BCBS as a purchase and these unholy payments kept going! Very unethical company!

It took 30 days to get supplies from this totally unorganized company. The order was placed on 12/16, when I had all insurance deductables/copays met but didn't receive supplies until 1/17. They bill when they ship meaning I had to pay the $150. I called numerous times but all I got was 'nothing we can do'... This process has gone on for months. I will be returning the 'unopened' package containing the supplies never to do business with an outfit like this again...what a lousey customer experience.
I suggest anyone looking for respiratory supplies go elsewhere!

Better business bureau, state attorney generals office, or dept of consumer affairs...

Your mail order service is very very bad.
I have been calling for 4 months, still NO answers
how do you stay in bussiness

I wirk in the medical field and many times what holds a company up getting equipment is the patients insurance will make the provider jump through MANY hoops for approval, and the drs office has to sign off on much paper work please keep in mind providers have to follow procedures and medicare and insurance do not make it easy.

I SO UNDERSTAND THIS I HAD TO STAY ON THEM SO BADLY I CALLED EVERYDAY AND AFTER 4 MONTHS THEY FINALLY GOT MY MACHINE AND NOW I WANT TO CHANGE TO ANOTHER COMPANY BECAUSE THEY REALLY ARE SLACK

From my own experiences, I can tell you that everything in these complaint is either wrong, or just a flat out lie. Insurance does not cover the cost of a mask that frequently. SOME manufacturers of the masks offer a 30 day replacement (for the same brand) if you are not satisfied with the first one. This has nothing to do with Lincare. After 30 days, that offer does not apply, and it cannot be used again for a 3rd trial mask. Also, there are certain doctors that script a specific mask and Lincare has to follow that order. A pharmacist would not change your prescription up. Why would you think Lincare could change a doctor's Rx? All they can do is ask the dr, and some doctors aren't as reasonable about those things as you'd think. As far as the gentleman trying to work something out for you despite this, was him just taking the financial hit for Lincare to please you. They did not have to do any of that. You obviously did not hear the Medicare representative correctly. While they are renting your machine from Lincare for you, Lincare will replace a malfunctioning MACHINE for you, not a mask you do not like. That is a sale item. They tend to cost between $200-$300 and cannot be reused. The headgear for a mask is covered every 6 mths, the frame every 3 mths, and the cushion monthy. it doesn't make sense but that is MEDICARE. SO, if you want to change a mask, you have to pay for the parts not due under your insurance yet, or wait until it is.The fact that they went to YOUR HOME that many times for you to help you become complaint with it, speaks volumes. Most companies require you to come in to the office. They lost time, and significant amounts of money paying for mileage and an Respiratory Therapist the time to tend to you. You are obviously a very difficult person. Reimbursement for CPAP machines are only a mere $50-$60/mth., which I am sure they LOST money on you. And I'm sure, by this point, you've either already realized you were wrong, and /or switched companies and had a worse experience. You need to do some research and realize what your insurance covers and doesn't. Then maybe stop wearing your mask so loosley. I have found most all Lincare staff to be very courteous and helpful. However, I also listened and asked questions, without being ridiculous.

Lincare is not a member of the BBB. For me, they had trouble filling my prescription and wouldn't recognize my sleep study, because it was from out of the local area. Yes, this sounds unbelievable but true. They were absolutely rude and just plain terrible. Pacific Pulmonary Services is also really poor, but Lincare wins the Prize for worst DME company by a long shot.

Lincare people have no problem with telling customers point blank LIES. The delivered equipment to my house telling me my doctor ordered it and acted like it was an emergency and critical that I start using oxygen immediately even though I have no health problems. I found out later my doctor had no knowledge of this. I asked them to pick up the equpment as I had no need for it and they refused saying they needed the doctor's permission to pick it up.

If you are not satisfied and feel you need to take it to the next level, you should go to the BBB (Better Business Bureau) where they will help to resolve the complaint. Additionally, you can file a complaint with the state attorney generals office. When the complaints pile up, they eventually get investigated. There are not too many complaints against Lincare.

Just because you have 100% coverage does not mean you get everything for free! Insurance will only cover 1 mask every 6 months I believe. You have to pay out of pocket for anything over that.

Obviously such an important bill should be paid first...but that aside, if the person who "runs" the company is a known drug dealer, why did you let them in your home to begin with?

Lincare is a bunch of crooks with a license to steal. I sure regret getting them set up on a bank draft cause they started to steal immediately. The double billing was deliberate and no matter how i tried to tell them they continued their illegal activity. They would not own up to it and had total disregard for me. Ignored my request.
I had to removed them from the bank draft. I hate them!

Lincare is the poster child for idiots. They could care less that I have COPD and heart problems that require oxygen and cpap. What really scorches my butt is when they call me and gave me a line of crap about my insurance company caring for my health and that it was time for some new supplies. Well guess what! I've had both machines for a year and a half and have yet to get any supplies at all. I have called many times and spoke with a human and ordered through the automatic system. It seems they are brain dead or perhaps need some oxygen. Good luck getting your supplies.