I've had the same problem. Having looked into it I've found that Number One Music Inc, 642 Main Street, Charlestown, St.Kitts runs many sites:
I managed to get a full refund by threatening them with getting in touch with the local newspaper "The Democrat" and the local police:
Royal St. Kitts & Nevis Police Force
Go to this address:
Login and then click on "contact us", click on billing support and send them an email. I was amazed when I got a responce. More amazed when I got my money back!