Liligal — contact & returns
My wife made a purchase from LiLiGal of a swimming suit…unless you pay close attention it's difficult to find out that all item are being shipped from China, which means any returns the shipping the cost will become more than the product will be worth. LiLiGal will not except COD or returns without prior authorization.
Her swim suit was ordered in a medium size but a 2XX was shipped. The size marking were on both the plastic outer wrapping and on the swim suit. I took pictures which were sent via the special ticket they required me to open to make any contact with them.
Trying to contact LiLiGal is impossible, no matter what you try, they want you to open a communication ticket which they say they will reply to within 24 hours…not in my case after two attempts. I got them to answer by opening a dispute through PayPal, but remember PayPal may not be able to get you a refund.
LiLiGal did offer me 50% refund and keep the three size too big swim suit, I refused the offer and that was the last time I ever heard from LiLIGal after many attempts.
If you use Google Earth to look-up the address they supply on their web-site Google Earth will take you to a big parking lot. (could be a mistake) but I'm betting LiLiGal is only a clearing house for many other manufactures in China.
My purpose is to inform others and to hope PayPal will look into company.
Good Luck if you decide to purchase from LiLiGal.com
More Liligal Complaints & Reviews
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