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Lightspeed Panel / Points not posted to my account as promised

1 FL, United States Review updated:
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I received an email that invited me to take a 60 minute survey for which I would be rewarded with 500 Lightspeed points. I went to the website and logged in with my user name. I clicked on survey #17304 and proceeded to anser the questions. Fifty five minutes later I completed this survey and hit the submit button. After doing this, another survey popped up which was Part II of the first survey. The link stated that it would be a 60 minute survey and that I would be rewarded with 2500 points. Again i completed the entire survey and submitted it. It's 10 days later and I still have not been awarded points for either survey. I e-mailed Lightspeed three times so far and have neither received an email from them or had the points posted to my account.

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Comments

Wi
  24th of Oct, 2008
Agree Disagree 0 Votes

I took a similar survey and have not received my points either. I was wondering if anyone knew who we could contact and report them for the business practices.

Mi
  3rd of Nov, 2008
Agree Disagree 0 Votes

Same here, I completed two surveys, e-mailed Lauren 4 times and have yet to recieve any reply, I have also been trying to log into their website and cannot reach their member's page. Any ideas?

St
  5th of Nov, 2008
Agree Disagree 0 Votes

I am having the same issue. I recieved the 500 points for the 1st survey but after part 2 of the survery I have not recieved my points 2 days later. I am also waiting for a paypal reward from 10/30/08 and another form 11/3/08. I have not recieved either. Usually the paypal payment is posted the following day.

Ri
  5th of Nov, 2008
Agree Disagree 0 Votes

I am having the same issue. I have requested two paypals in the past 2 weeks and have gotten neither. I hope that they are not leaving us out in the cold. I have been a member there for a long time and never had a problem like this.

Ri
  5th of Nov, 2008
Agree Disagree 0 Votes

Just an update, I have been paid as of 15 minutes ago. It is a bit frustrating because I emailed a few times with no responce. As I said, the site has always treated me well and I think they are just doing a bit of catch up.

Ju
  11th of Nov, 2008
Agree Disagree 0 Votes

Wow - I did the same two surveys (1st one for 500, 2nd one for 3000 pts). Rec credit the following day for each, requested PayPal on 11/4 and posted to PayPal 11/5.

However, I still have a $5 to PayPal in limbo and have emailed them.

Nonetheless, I would have been totally torked if I didn't get the two biggies.

Good luck to you all.

De
  19th of Nov, 2008
Agree Disagree 0 Votes

I have the same issue as the rest of you (and have never had this problem with them before now)...did the big survey for a total of 2500 points and have emailed Lauren at least 5 times for credit since I was only credited for 500 of those points. My survey took 3 hours for both parts as the screens were really slow in navigation and I am on DSL to boot! I will be really upset if they leave us out in the cold in re: to the points, especially since it took me so long to finish the darn thing.

I am still getting other surveys from them and getting the points for the new ones, but they are not responding in regards to the "big" one. Anyone find another way to contact them without involving Lauren, who doesn't seem to be around any longer (either on vacation or no longer with Lightspeed maybe?)

To
  20th of Nov, 2008
Agree Disagree 0 Votes

WOW! Put me in the same boat. Exactly what you all said. No points for the big 2000 point survey and no money when I cashed out 3 days ago either. I have emailed till I am blue in the face. No response. I am finished with Lightspeed. They have went down in my book. Up till now they have always been great. Oh well!

Ca
  4th of Dec, 2008
Agree Disagree 0 Votes

I also have $10.00 in paypal limbo and can't get a answer from anyone. Lightspeed tells me they sent it and that it actually comes from Perks.com. Can't find a number for them. Does anyone know how to get in touch with Perks.com I have been waiting for 1 month

Sh
  4th of Dec, 2008
Agree Disagree 0 Votes

I am so fed up with this place. I completed a survey #21084 and it was about Fibromyalgia and the medicine Lyrica. I completed the whole thing which was long and required me to watch a movie and answer lots of questions. I was owed 300 pts. and nothing and this was back on August 23rd. I have sent message after message to whats her name "Lauren". I am beginning to wonder if such a person really exists since you never get an answer back.

It makes me so mad that we are so loyal and this is how we are repaid for helping them out. If they would at least have the decency to answer my questions to them I would feel better about this, but no contact whatsoever. Why even have a 'Contact us' if you have no intention of reading them. It makes me mad too because I have been a panel member since 2005 and who knows how many other ones I was never paid for but I didn't keep up with it then. I only just started keeping up with it when I noticed points weren't credited immediately. I think it's crummy and needs to be fixed.

Me
  30th of Jan, 2009
Agree Disagree 0 Votes

call lightspeed 877-721-5118 They fixed my problem in less than 30 minutes. So far I think the company is great!

Sa
  13th of Feb, 2009
Agree Disagree 0 Votes

This company is a ripoff. "Lauren" has yet to respond even after several requests. My points don't get added from the long surveys I complete. And, they refuse to reveal the "Sweepstakes" winner.

Ro
  16th of Feb, 2009
Agree Disagree 0 Votes

I had no idea that so many were not compensated for taking surveys!!! I email this Lauren person so many times and I still have not received a response nor was I compensated for taking her surveys! This is month number 4 and I still haven't gotten a response!

Pe
  20th of Mar, 2009
Agree Disagree 0 Votes

I also did this same survey, back in Nov. I have yet to receive any points, and I've e-mailed them so many times. With no reply, this is frustrating!!!

Hl
  24th of Apr, 2009
Agree Disagree 0 Votes

This is the third time that points have been deducted from my account for a PayPal reward! NO points, NO money, and NO response to emails either time!

Ae
  24th of Jul, 2009
Agree Disagree 0 Votes

Sounds awful you guys should report them to the better business bureau at www.bbb.org.

Dl
  24th of Jul, 2009
Agree Disagree 0 Votes

BBB can not do anything.

Mi
  25th of Sep, 2009
Agree Disagree 0 Votes

I have the same problems. I just contacted perks.com directly, they took my information and said they would process the order today but was very evasive when I started asking alot of questions about the problems. She would not give me a phone nbr for them either but assured me she would contact htem to correct the problem. We shall see.

Jn
  23rd of Dec, 2009
Agree Disagree 0 Votes

This Lauren is good for nothing.I have emailed to her several times for my log in access which stopped suddenly.After 10 or more such emails, I gave up.I lost several hundred points.This survey panel used to be good, but now looks like a total rip off for your time.This Lauren person sucks.

De
  26th of Jun, 2010
Agree Disagree 0 Votes

I have recently been unable to sign as the page was blocked, however, I am still owed points which at 5/23/09

amounted to 2580 plus more recent points which have not been added.

I would be most grateful if you will arrange to forward these or advise me what action in being taken.

derek@se191aj.co.uk

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