Light In The Box
reviews and complaints

I am left absolutely furious after ordering a child's tablet for my daughters first birthday roughly 3 weeks ago! I went to try and find out why it hadn't been delivered only to find out that my order has been cancelled ! I paid in full and there is no explanation good enough for this disgusting customer service! My order number was [protected] ! I want some sort of explanation and resolution immediately ! My contact details are as followed;
Email : [protected]@outl‭ook.com
Phone number: ‭‭[protected]‬‬
I expect to hear back from you soon !
Katie laszlo

I have ordered, paid for and received an LED light strip with controller, and it is not what was advertised. although the remote displays a white option, there is no white colour on the strip.

To add to the annoyance, your 'my orders' section is showing the order has not even been placed so I cant use any of the returns, replacements or cancellations etc. links.

My email address is [protected]@gmail.com

I expect an email with your plan of action for resolution,

I would like a replacement of the led strip to include white LEDS like the picture shows in the item description.

I have tried to look for a phone number which for obvious reasons you don't provide

I look forward to hearing back from you

Christopher Heath
Phone number:[protected]

My order had arrived after one month since I placed it instead of 3-day shipping. Moreover, 2 items were broken. According to their policies, I had a right to open a dispute after 45 days and I have to wait for that long to do it. But they didn't help me at all. All I want is to get a refund and do not understand what exactly takes you so long to make this decision.

It's probably my own stupidity, but, I didn't create an account when I was buying from your site/store. I paid extra for the express delivery but still haven't received anything on my end. If someone could get in contact with me so we can find out what has happened, that'd be lovely.

Unsure how you'd automatically know how to get in contact with me so, my e-mail address is [protected]@hotmail.com

Regards.

Hi, my name is Lovevesha Emanuel and I placed an order on the 23rd of August and I paid for 3-4days shipping! It's has been a week and 1 day and I still haven't received my order! I need my 4 bundles of hair before Friday 1st September 2017.

Order Number: [protected]

Please get back to me as soon as possible as I really need my delivery.

Please contact me on: [protected] or
Email: [protected]@gmail.com

My order is not shipped from light in the box i check daily in my order same ON TIME they not shipped my order ON TIME ON TIME why r they doing dis things i don't no taking my money and not responding customer and I think that one of the biggest mistake i do that order in light in the box the estimated shipping date is also over 27 August i order Homtom ht50 mobile on 18 August order number is [protected] they are not reply my tickets and my mail the payment is also paid but the order is still processing since 12 days are gon express exp shipping 4-10days now 12days r gon...

No de commande [protected]
Date de livraison: 05/09/2016 mais je l'ai reçu au mois de novembre et après seulement une semaine, je ne réussissais plus à la faire fonctionner. Je l'ai donc retourné le 14/11/2016. On m'a dit qu'on communiquerait avec moi dès qu'ils recevraient ma montre. J'ai eu plusieurs échanges de courriels avec eux mais on a cessé de communiquer avec moi le 6 avril 2017. Depuis aucune nouvelle d'eux. J'attends toujours. Merci

I have purchased projector through lighting he box.com and received my item on 17th August 2017. When opened the packing, no packing list in that box, but received projector, short TV cable, socket and paper without full information about installation guidance, on that paper no projector name/ number. Finally I checked up with YouTube and other sources, I could not get any information about that projector. I spent more than ₹8500 on that projector but used less. I feel there is no power adaptor and proper manual for installation and maintenance. Please provide me the missing
items/ information in full, projector manufactured company name and address with mail id for future clarifications if any. Please guide me in all respects. If possible please send installation process video and booklets full for my mail id. [protected]@yahoo.com.

I ordered two Lace synthetic hair wigs paid extra for 2-3 day shipping and they took my money out right away from the bank. I'm suppose to be getting my order today and now they email me saying it has not been sent out yet bc they want a copy of a bill like fpl or water which makes no sence. I paid for my products and extra and it still has yet to be even shipped. Wtf ? And no contact number for them really ? A lot of nicely priced products on site but doesn't seem like a reliable company. If my product isn't here by tomorrow I will do All I can to discredit this company.

Attention:

I have sent several emails and clicked on the package not received tab. This is unacceptable.
I would like a full refund for the two purchases of braiding hair I never received.
1st order # [protected]
2nd order # 2454229.

My full name is diana parrish
My email is [protected]@yahoo.com

Either one arrived to the location given and confirmed.

I don't know where should I complaint about these cheaters. They haven't deliver my order.It's been more than 2 months and I didn't get my order. I have lodged several complaints in their site but they are giving me stupid excuses. Even I checked their tracker and it's showing me that the order returned back to their origin (China) but still they are making excuses. I don't know what to do.

I seldom order anything from online, and now I know why. Ordered a dress from Light in the Box. DO NOT EVER USE THIS company!

The dress did arrive in a timely fashion, but, it wasn't the dress I ordered. It was advertised as cotton, but, it is, in actuality, some sort of really poor quality synthetic.

I ordered a 2X...I wear and 18 normally. I held the dress up when I opened the package and realized, although marked on the label as 2X, it was probably no more than a size 4. I couldn't even get it over my head.

Took the dress to one of my girlfriends who wears a size 12, and, she, too, was unable to pull the dress down past her neck.

So, I tried to find a phone number to deal with the problem...none available, except in China. I have followed their procedure per return policy via email, but, after reading all the reviews and complaints about this company...why don't we ever do that BEFORE ordering...I have come to the conclusion that I have lost my $25. Haven't received any response at all, even though they claim they respond within 24 hours...it's been two weeks.

So, lesson learned...do not deal with this company again...than goodness I only ordered one dress, or I'd be out a lot more money. Shameful.

This is an incident involving a $543 package that I ordered online from Light in the box. This company appeared to have a variety of good products online, but the moment that I sent the purchase, I have come to regret the decision more and more. I ordered the package on the 30th of June. It is currently the 10th of August, and I still do not have my package! Throughout the entire waiting process, I've messaged Light in the box faculty countless times. Whenever I messaged them, the responder seemed agitated saying that I didn't understand their policy of how long things take to arrive and that "for my sake, they hope it arrives quickly." Even though they told me that it would be a 3-5 day shipping time and that processing takes a few days, it is literally more than 5 weeks later and I still do not have my product.

The package that I ordered is a road bike that I need to use to get to and from work. The fact that I don't have it has compromised my ability to work more hours, and on top of that I am short $543. I asked for a refund, and now they're telling to wait 60 days for my product without acknowledging my request of a refund. 60 DAYS. I want my money back, and this is so unprofessional.

I placed an order (#[protected]) for 14 items and a total of $70.12, on July 24, 2017. I paid extra for expedited shipping which was 4-8 days delivery plus tracking information. It is now August 4, 2017, I don't get any specific tracking information when click the track option on their website. I have contacted them more than 4 times asking about this issue I get blanketed "sorry for inconvenience check the tracking information etc" basically nothing useful. The responses almost sound robotic and when I look at the status of my inquiries I see this message: August 03, 2017 05:36 PM [protected] Package Not Received Resolved [protected]. How can they say my issue is resolved when it is anything but resolved? I want my shipping money refunded and I want to know if I am actually going to receive this order and if I don't get satisfactory response I want my full order amount refunded to me.
I thank anyone who can help me regarding this issue in advance. I don't want to have to consult legal support but I will if pushed.

I bought shoes mens shoes size 10 that were supposed to be at my house in 5 to 8 days!
I complained after 18 days and received women's size 7 Fake Nike shoes!
I sent an email that was never answered!
I called! Line Busy !
What Next !
Kiss 34$ Good Buy? ?
This is the 1st response I've had after three emails!
What do you want! Just tell me !
I want my money back !

On the 1st of August, I had placed an order on 4 san disk 32 GB memory cards. Upon realising that it was 4, paying $85.51 in total. I had cancelled my order as I had only intended to purchase 2. After ordering 2 and paying $44.24. I checked my bank account only to find both payments had processed, despite cancelling the order for 4 memory cards before the orders were shipped. I had cancelled it both on the website and on the app. Please explain and take into consideration to cancel the order before it's delivery

I have booked a phablet 10.1 inch silver color with order no.#[protected] on 28/07/2017. Till today it is not shipped. I am very anxiety about this. Requesting to arrange to send the phablet at an earliest. I have booked other product and it isalso showing shipped. So iam getting anxious. So send the phablet at an earliest. Thnak you. Have a nice day.

When will this place be taken down. They are not legit.,
Nobody order from here, you will regret it and definitely lose money.

I have no idea where they are located, since they cant be reached, but its overseas. they have a web site, lightinthebox,

I paid for express shipping, days after when I checked status, it still hadn't left and had expect delivery of 7 days after I placed the order.

Hi i ordered two pairs of sandals about 2 to 3 weeks ago i recieved them and both are two small and one is a size 4 and i m a size 7 i would like to return them and get a refund but can t find any email address or telephone number i m very disappointed with lightinthebox it s my first order and the last please can you help many thanks michele ballinger.

one of the most terrible e-shopping website, i have sent a previous complaint but no response so i decided to send another one and would like to escalate it to the management there.
I have placed an order since 8th of July and they have automatically deducted the fund and the status of the order does not change which is in progress although i was informed that the order will be shipped by 11 of July, i`m sending a lot or tickets"complaints" to them but no reply, i ended up by cancelling the order and still no reply or confirmation of the cancellation.
wondering if it`s a fraud website...can anybody help resolving my problem?