Light In The Box
reviews and complaints

I am currently trying to get something happening with incorrect curtains 3 incorrect out of 5. So far they are saying they will give me a 50% refund on 2. What about the third. No mention how they will refund. Very vague. I think I too have been ripped off t. I spent $800 and have two curtains, very expensive. I still have items in my cart that I wish to order but I think it would be wise not to. Any idea/suggestions for me. They tell you to order according to your track size, what do you do when they are too big/damaged.
I hope this issue will be sorted eventually otherwise I'm well and truly out of pocket

in February of 2012, about 2 months ago i purchased a tablet from lightinthebox.com and had no problems with it the first month but after the charger tip broke off i had to pay $40 for a charger at my local store. With in that first week of recharging the battery will not stayed charged and the screen says charging but the battery level went down while plugged up to the charger. The internal battery is messed up and probably was when I got the product. I have been trying to reach someone from the sight by email to return the product for either another working tablet or my money back. Since I can not get any response or customer service satisfactory, I will not recommend or either buy from this site again. email; [protected]@yahoo.com

I placed an order with LightInTheBox.com for a cocktail dress after reading fairly reasonable reviews on their own website, unfortunately I felt confident after one of their 'live chats' which was mistake. There is no other way to contact the company or seek information nor redress. The dress is not yet due for delivery but I have already lost confidence, a) after trying to contact them and b) reading the quite complaints here.
My conclusion is that this is not a very professional set up, they are borderline fraudulent and very dodgy. With hindsight, I would not deal with them.
I have managed to find an address but no phone number of email:
No. 56 Dong Si Huan Zhong Lu, Ocean International Center A Bld [protected]
Chao Yang District
City: Beijing
Country: China
Postal code:100025

I order wedding cakes boxes I do had 1 in yellow I did ask for ivory see may record I do not going to pay for return item I would like the one with the right color I did ask for and pay for

I spent $240 on shoes- ordering 6 pairs in the one size. They arrived promptly about 2 weeks later- beautifully made but all in different sizes. Of the 6 only two were actually close to size. When I contacted the customer service they asked me to photograph the shoes with my feet in them (that was a sight let me tell you) so I did- 4 pairs of shoes with my heels hanging over the edge of the shoe.

After waiting almost a business day to get a return from the email I sent (in immediate response to theirs) they admitted error and gave me 4 options. I chose the option of compensation (half the amount of the shoes I purchased) and renegotiated the price - stll out of pocket. They then tried to reword it so I would not receive a refund, rather a store credit or coupon -which will never include postage. I have refused this version of the option and am still waiting on a reply which. after reading all the blogs here, Im thinking will probably not happen.

I paid through credit card as they did not offer the option of paypal- my huge mistake and one I will never make again. NEVER deal with this company if you cant pay through paypal- in fact dont ever deal with this company if you actually want to get what you paid for.

I ordered a dress from them and after good communication throughout the process and while waiting - it was late but they offered a partial refund for this as compensation - I was not happy with the dress as it was much bigger than expected. Instead of 33 1/2 inches around the bust this was around 35 inches, it was huge and could not be altered because of the built in bra, it also had fabric bulging inaesthetically instead of the draping on the original model and the strap on one shoulder was much wider at the base making it really unflattering. But worst of all, the underneath fabric was a shiny polyester-like material which looked cheap and tacky in flash photography which made it impossible for me to wear at my event. After numerous emails and persistence on my part, I returned the dress accordingly for a full refund.

The reply from Customer Sv was that they 'tested' it and measured it and it was fine so they cannot give me a full refund. As I had said in my previous emails, the dress size - which I have also tried on and measured several times and have photos to prove this - was not the only reason of my disappointment with the dress.

I could not have worn this dress even if it was the correct size because the underneath fabric was shiny in flash photography and looked like a Christmas light, reason which I have mentioned again and again. I would also like to point out that the photo on the website did not show the dress as having this cheap tacky shiny underfabric but it showed it in a soft delicate pastel, effect which is completely lost in flash photography - which there would have been plenty of at the event I needed it for.

I am profoundly disappointed with this tactic, I sent the dress specifically for a full refund, not for them to 'test' it and say whatever they want now that they have it and it's sort of my word against them. This was a lot of money for a dress that did not match the standard shown and modelled on your website, leaving aside the matter of the sizing.

I was so excited and pleased with the decision of ordering this dress and it has turned into a complete nightmare. I would not order from them again, really difficult to deal with and a waste of significant money.

i ordered a dress on light in the box site for my sons wedding used money i saved up received dress 2 weeks ago but did not fit stitching very poor and dress looked cheap paid 180 pounds for a dress i cannot wear informed light in the box of this and they asked me to take photos of dress and email them back to them done as they asked and they came back and said i had 4 options to send dress back with full refund, have a 80 dollar refund to have the dress made bigger!, return the the dress and they would do alterations, or return dress and order a different dress of my choosing went for option 1 and asked for advice to return and packing details
now have no access to my orders cannot get web page up as not available again nothing wrong on my side daughter has tried on her computer as well DO NOT BUY OFF THIS SITE WILL HAVE GOODS BUT R RUBBISH GOODS will inform everyone i meet of this scam site and will report to google and other on internet

Light in The Box has a fraudulent return policy. Do not purchase anything from them! I adhered to their terms of returning merchandise exactly: I returned a $200 dress in perfect order with tags and reported to them within 48 hours my intent to return the dress and the reasons: it not only did not fit well but was poorly made, with sequins falling off upon arrival etc. After nearly 7 weeks of waiting for them to receive the dress, the company finally informed me that it could only refund me 50% of what I paid because they had measured it against their model and it complied with the model measurements! Since this is a Chinese company and you can only send them emails regarding customer service issues, I would advise against having anything to do with them. Buy American.

Do not order from this website! I recieved a broken piece in my shower faucet set that I ordered and was told that a replacement part would be sent out. 4 weeks later, I recieved what I thought was my replacement piece, after several attempts to finds out where and when this piece would arrive. They told me that they could only tell me that it was on the way and nothing more. Now that I have this package I opened it to find a piece that belongs to the shower set that I did not need! Originally I even sent them pictures of the broken piece with a description. (Fyi) I recieved my original order within 4-5 days. I now have a useless, several hundred dollar shower set that I cannot install, so if anyone wants to buy it let me know! I am getting no response from customer service. And they had previously told me that they do not have a phone #... So if you want to pay for cheap crap, get poor customer service with no phone line, and ultimately take it in the rear, order from light in the box!

Light In The Box incorrectly reported the value of our purchase to FedEx & US Customs, which then triggered a tax which FedEx billed us for. The dress was $170, but the bill for the Duty tax was $150 (for a dress they reported as valued at $753)! We tried to get Light In The Box to fix the problem with FedEx, but they would not contact FedEx. And FedEx wouldn't contact Light In The Box. We attempted to give FedEx a copy of the Light In The Box bill - but they ignored all correspondence. In order to not be squashed by these two incompetent behemoths, our only choice is to pay off the extortionists and chalk it up as a lesson learned. I am extremely disappointed with both companies and highly recommend that you do not do business with either of them.

Dear Customers,

We are sorry for all the inconvenience you have experienced while shopping with us. Thank you for your feedback as it helps us work on improving our services and products.

Our customer service team tries their best to offer the most suitable solutions to customers. We have included a full section on how to contact our customer service team in the "Help Page and Knowledge Base" section under Customer Service at the bottom part of the LightInTheBox landing page. If you're uncertain, please find a detailed step-by-step guide on our blog: http://www.lightintheboxblog.com/cs.html .

We urge all customers with pending issues to please follow the instructions included and submit a ticket to our customer service team.

Your satisfaction is extremely important to us, so please let us know how we can improve your shopping experience at LightInTheBox.com.

Regards,
LightInTheBox.com

i payed for a laptop, and it never came, i asked for the money back, and was told to send all my detailes and a fhoto copy of the card used, before they would cocider even thinking about it, this company is a rip off con job,

I tried to purchase a dress with this company. After attempting to pay with five credit cards, it still would not process. I use these cards regularly. I tried to pay through Paypal. It would not accept. I then wire transferred money at the cost of $45. They said they never received this. I had to pay my bank to investigate and send them information. After this, they finally agreed to refund the money which I still have not received. They would not refund my wire transfer fees even though they were at fault. They do not have any that you can speak with. You can only communicate through email and their responses often do not answer the questions you have asked.

I orderded three dresses from light in the box, all size 12... When the products arrived, I found out they were too small, it was a size 10 but marked 12.
As I av purchased a dress from them before that fits perfectly, I contacted them by email (The only way), I got a response a few days later requesting for a photogragh from me to proof that the clothes are too small..
Wait a minute, I thought this must be a joke as I av already parked the three dresses in the box waiting for the rma code (Return code) from them, so I could ship it and get a bigger size.
I sent 10 emails after that and did not get a single response up till now, there is no shipping or return address online, so I cannot send it back.
I feel so stupid because the occassion I bought the dresses for is just a few days away and I am left with no option now but to buy new clothes in the store.

Cannot find ANYONE to contact about why my order hasn't even shipped yet, after 6 days, and has a delivery date a month later. Their web site is full of deceptive information, such as fast delivery, customer satisfaction guaranteed, always there to respond to the customers. Why is there someone to live chat with orders but they immediately cut me off when I asked about my order delivery time. I had wanted to say the order for the fabric sample to then MAKE a dress order. Well, they can go to hell now, with the dress order.
Order #[protected] OK, so if the one who said to include order #s does respond, I will write to tell this site. Otherwise, another empty blah blah blah!

Ordered ladies shoes size 2 from light in the box. On arrival, far too big, more like a uk size 3. When i asked for an exchange they said no, as i had ordered the wrong size? They offered me a coupon for $20 which i refused. Also, it cost me £20. 22 customs charge for my parcel. My advice to anybody considering buying from this lot is: do not do it. Whatever you purchase you will keep, whether its right for you or not, there is no exchange or refund available. This company is absolutely disgraceful. Never ever again will i deal with them. Beware!

I ordered a dress on september 25, 2011. I payed $19.95 for fast shipping which had written that it was 3-5 days. On october 1, 2011 I never got it. I left the country and I didn't receive a call or anything to remind me of my shipping. Two weeks later there was a note on my mail box to pick it up but I was out of country and that why I payed more for fast shipping. When I came back on october 22, 2011 they said my item was returned to china. I want the dress or the money back. They didn't send me an email or put the package on hold for the meantime. On the home page there was absolutely no phone number or email to contact them so they can know I was out of the country. Can you please return my money or send the package back

i ordered a wedding dress from light in the box paid out in fall including delivery charge when it was delivered to the uk it came in a tint box all screwd up and was charged an aditional £83 shipping charge bewear this was not in the discription and thy wont take the dress back and refund the money becuse there excuse was not to do with the company yet they new the destination the dress was going to