Menu
Light In The Box
Light In The Box Customer Service Phone, Email, Contacts

Light In The Box
reviews & complaints

www.lightinthebox.com
www.lightinthebox.com

Learn how the rating is calculated

2.2 875 Reviews

Light In The Box Complaints Summary

271 Resolved
602 Unresolved
Our verdict: Engaging with Light In The Box, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for Light In The Box has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Light In The Box. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Light In The Box reviews & complaints 875

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest Light In The Box reviews & complaints

ComplaintsBoard
A
8:48 pm EDT

Light In The Box star abstract stretched canvas

I purchased two Canvas on the 23/5 order no. [protected] PayPal
for. I sent one back Ticketed return no. [protected] for the isual Star Abstract stretched Canvas (60x60)
I asked by letter on the returned order for an exchange for the Black & White Zebra Canvas #[protected] $81.50.
If this is not available I'm happy with Art Portait of Zebra Canvas #[protected] (50 x 70 ) $98.66.

I have sent many letters back to them through the ticketed area on their website which I find is ridiculous to say the least. I have had no reply.

They received the returned Canvas on the 14/6 which shows on the ticketed return page on their website.

I cannot find out what is happening to my return? I havnt been refunded either so I don't know what is going on?

Can you please help?

Read full review of Light In The Box
View 0 more photos
Hide full review
ComplaintsBoard
D
5:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box spinners

I have not yet received my order (which are fidget spinners). But on I had it ordered on [protected] on 28-6-17 I got a gmail that "how was the purchase of your order" but in reality I have not received anything please do something about this quickly . Now the date is 1-7-17 it has been a week approximately
I also feel that u have sent the package to someone else, if that's the case the send the correct and proper package to my address as quickly as possible

Read full review of Light In The Box
Hide full review
ComplaintsBoard
C
8:41 am EDT

Light In The Box customs charges

My first order from Light in the Box.
Package arrived late due to custom problems as they didnt put a specific label on package.
Then i got charged 56eu charges.
I have contacted them 5 times and i get the same auto generated reply.
No customer service.
Caused stress and huge diapointment.
To improve their customer service they need to answer customers questions proffesionaly and manualy.
I would like my 56 eu refunded as it was their fault.

Read full review of Light In The Box
Hide full review
ComplaintsBoard
L
3:50 am EDT

Light In The Box two wedding veils

I ordered two veils sometime ago I have not received them and have requested a refund. However I cannot check this now as the site does not recognise me.

The order came to 33.45 which I want refunded. Customer service has been non existent. If anyone was going to purchase from this site I would advise not to as I have found this process stressful and unhelpful.

My name is Lissa Bridge
16 Thomas Place
YnyshiR
UK
CF390EP

I would be grateful if you could get back asap.

Miss Bridge

Read full review of Light In The Box
Hide full review
ComplaintsBoard
H
6:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box those who did not want to return the product / ürünü kargodan geri iade istemediler

türkçe-:2 haftadır onlara destek bölümünden yazıyorum. kargo gümrüğe takıldı. bana vermiyecekler ancak iade için dhl kargonun çin şubesini arayın onlara kargoyu iade isteyin diye halen hiçbir iade işlemlerini lightinthebox başlatmadı. son bir kaç gün içinde aramazlarsa yüklü miktarda kargo, ceza ve gümrük müşavirliği ücreti çıkacaktır. bu yapılan haksız bir işlemdir. dhl kargo çin şubesini aramaları gerekirken halen iade için aramadılar. ve çok mağdur durumdayım.

english-:I write them in the support section for two weeks. The cargo was attached to the customs. I will give them to me, but I will call the branch of the dhl crook for a return, so they have not started any return transactions for the lightinthebox in order to ask them to return the karwoy. If you do not call in the last few days, you will be charged cargo, penalty and customs consultancy fee. This is an unfair operation. The DHL cargo branch is still calling for a refund when necessary. And I am very victimized.

Read full review of Light In The Box
Hide full review
ComplaintsBoard
A
7:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box scam

I purchased product #[protected] (http://www.lightinthebox.com/customized-women-s-sparkling-glitter-latin-ballroom-dance-performance-shoes-more-colors_p276195.html) on 20 Apr 2017 (Order No. [protected]) and I paid USD $21.64 (USD $14.39 for the item + USD $7.25 for Shipping Charges & Insurance), which was the equivalent of GBP £ 19.04 (GBP £ 12.66 for the item + GBP £ 6.38 for Shipping Charges & Insurance).
I received this product and I opened a ticket because the item was not as described – please see ticket ID [protected].
I then asked to return this item, pay the difference and receive instead product #[protected] (http://www.lightinthebox.com/customized-women-s-leatherette-arch-strap-latin-ballroom-dance-shoes_p591975.html). In order to do that, I was advised to pay a difference of £7.57 on 13 May 2017.
Then my new pair of shoes were apparently dispatched, but there was an issue with delivery – please see ticket ID [protected].
Since then, I wrote several times advising that I still haven’t received anything and requesting for my money back (a total of GBP £ 26.61), but no one seems to take any measures.
The last communication I had with Customer Service ticket ID [protected], where I was provided with a link (http://www.yodel.co.uk/tracking/JJD0002258199028654/). This says ‘’Sorry, service cannot be completed. Please contact the sender’’, ‘’ ALERT: Your parcel has been returned to your sender. Please contact them with any queries’’.
I wish to make a formal complaint and I request to speak to a manager and see how I can either finally get product #[protected] or my GBP £ 26.61 back.

Read full review of Light In The Box
Hide full review
ComplaintsBoard
K
8:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box about website not attending to my order

HI L.I.T.B, Greetings,

I had ordered a product today 16th June, 2017 amounting to Rs. 6275/-, my order number is [protected].
By evening I realized that the cart is missing with an item. so i cancelled the order and it issued a ticket to me. Order cancelled ticket number is [protected]

I request cancellation of this order, so i can re book my order and add few more items to it. Kindly help immediately, before shipping the products. My contact number mentioned in the order number 'LightInTheHouse' order details

Kindly acknowledge the same. Once i have the money back in my account, I want to reorder with additional items. Kindly help. Please

Read full review of Light In The Box
Hide full review
ComplaintsBoard
L
8:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box cancelled order. why?? if the payment was confirmed!! order [protected]

Please, help about the order [protected].
I had made the payment of that yesterday 08/jun and I received the confirmation of that from my credit card.
The site had confirmed the payment too.
But now, my order status is cancelled.

Please, let me know why! It's urgent

I tried to access by my order, but any option is available. (See in the attached print).
As my order status is canceled, I just want to know about the return payment, because any information of returned there is in my credit card

I'm so sad about this issue... I need this one asap

Luiz fernando oliveira
Comprador. [protected]@gmail.com

Read full review of Light In The Box
View 0 more photos
Hide full review
ComplaintsBoard
T
1:39 pm EDT

Light In The Box hair

I order 4 bundles of hair on the 30th of May I cancelled my order the following day after.I then ensured that i got a ticket requesting for a refund because the delivery time will be too long because I have an up coming prom.Now they have told me I will get a refund withing 3-5 days time it's now June the 5th.What am I meant to do when I have prom coming and I have not recieve my money.Come on now do something in order to resolve the issue because I am very disappointed at this point and am definetly not pleased with you guys services.Being as their is nothing to contact you guys with directly you should ensure that you get back in touch which each and everyone who has this prob lem and sort it out immediately.

Read full review of Light In The Box
Hide full review
ComplaintsBoard
S
9:31 am EDT

Light In The Box product never received and they won't refund me

Don't ever order anything from here! If nothing goes wrong, it's okay. If something goes wrong, there's no help to get from their costumer service!

I ordered 2 phones for my boyfriend and I from Lightinthebox on April 27th 2017. I paid for express shipping which is 5-7 days. The phones are for some reason sent seperately, and 7 days later my boyfriend's phone arrives. A week goes by and my phone still didn't arrive, so I contact the costumer service who then claims that I have received and signed for both phones and then suggests it's my neighbour who took it.

I then have to go through A LOT of trouble to prove that I only signed for 1 item and therefore never received my phone.
After this they then sent me a new and different tracking number to shut me up, yet after another week nothing happens. I then contact DHL and they say that, yes the tracking number is in the system for some weird reason, but they have never received a package to send off to me.

Costumer service now says that it has been sent back to the logistics department due to some costumes issue (funny that the first phone arrived without problems, no?) and they wont do anything before they receive the phone back. At the same time I have now gotten 3 new emails saying that my item is on its way, BEFORE and AFTER they say that it has been sent back to the logistics department.

This being said, it is a computer who writes me those stupid answers. I keep writing them, each day, attaching all proof I've got and I get the exact same answer written by some computer, saying that I need to have patience and that they will contact me when they receive the phone back.

Since the phone was never sent, they will never receive it back at their logistics department and I am now without a phone and missing $200.

Never ever buy anything slightly expensive from this page!

Read full review of Light In The Box
Hide full review
ComplaintsBoard
N
10:59 am EDT

Light In The Box still waiting for my credit

I buy a pair of shoes on may 9, 2017, I cancelled the same day because the delivery will be to long, the take my money on my credit card but I am still waiting for my credit . today is june 5, 2017. the company is Light in The Box. How many time do I have to wait to receive my money back to my credit card

somebody know, how to call then, I am in canada

Read full review of Light In The Box and 1 comment
Hide full review
1 comment
Add a comment
G
G
Gabriele Sangrigoli
, US
Jun 20, 2017 3:50 pm EDT

Same for me from Norway here. I don't know what to do. Did you get your money back in those days or the problem persist?

ComplaintsBoard
J
8:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box additional charge of $17.43 added for c. o. d

There was no mention of any additional charges to be applied to my purchaseat the time I placed the order. When I went to our local post office to pick up my package there was a c.o.d. charge of $17.43 which had to be paid, I have tried many times to contact this company but to no avail there seems to be a complete lack of customer service, they dont give a hoot about servicing their customers, nowhere on their site is there anactual direct link
that will take you to a customer service rep. or a complaints dept. I did receive a link to a complaints supervisor but it did not work, because the message could not be transmitted, and to try againwhich i did but by this time the submit button did not appear so I couldnt resubmit the message. All in all it appears that this company doint give a hoot about customer satisfaction. and now I will be submitting another complaint

Read full review of Light In The Box
Update by John Cawley
Jun 02, 2017 8:42 pm EDT

Here I go again this was a seperated orderwhich was placed before the last debacle. This time it was a customs charge of $34.86. Nothing was ever said about paying custom duties on shipmants.What irks me about this one is the fact they would not ship by post but insisted I pay for courier delivery
which unfortunately I did. They used DHL for the shipper. and they were the ones who collectedthe customs duties. Because I am not at home during the day I chose the option, they offer of picking up my package at thier Hamilton Depot. But of couse they tried to deliver the package today, so now I will have yo contact DHL and find out how I can get my package. This has been a most frustrating, time wasting series of events. Before you think I must be a raving lunatic fordealing with these people again after my first debacle. The first order was not delivered before I placed the second order. Which will be last.

Hide full review
ComplaintsBoard
Y
4:14 am EDT

Light In The Box don't buy anything from them!

Two weeks ago I received a notification from Miniinthebox stating that my order was cancelled. They asked me to contact them as soon as possible but when I actually did they didn't reply. These two weeks I kept trying to reach someone from Miniinthebox, but failed. I have no idea what is going on or why was my order cancelled. In the message they didn't explain anything, only said that order was cancelled. I want to know the reason and of course I'm curious about when will I get my refund.
But is seems like Miniinthebox decided to keep my money. What a big and fat scam! Don't buy anything from them!

Read full review of Light In The Box
Hide full review
ComplaintsBoard
S
5:03 am EDT

Light In The Box agreed full refund for cancellation not honoured

2 May 2017. I ordered some product for £58.87 in website. https://www.lightinthebox.com/

5 May 2017. I cancelled this order because it didn't ship for long time.
5 May 2017. They proceeded refund and said that they will arrange full refund GBP58.87 immediately. It usually takes 3-5 days to be processed by LightInTheBox.com.

25 May 2017. I'm still waiting for this.

There is no way to contact them. They make me can't find any result what I want to find. It is infinity roof.

Read full review of Light In The Box
Hide full review
ComplaintsBoard
A
6:21 am EDT

Light In The Box very bad chinese company

I have nothing good to say about LightInTheBox, in fact they are one of the worst companies out there, don't buy from them. I have purchased several items from their site and was very disappointed with everything, very poor and cheap quality, also there was that strange chemical smell which I did not like.
I, of course, tried to return, but they didn't let me do that. Their rep in a very poor English said that their policies didn't allow them to accept anything back under no circumstances.
I was stuck with all these items and wasn't able to do anything, and also lost my money.

Read full review of Light In The Box
Hide full review
ComplaintsBoard
K
3:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box agreed full refund for cancellation not honoured

Order no. [protected]
On 30.04 I placed an online order for 2 items for around £20 plus about £5 for P&P (25% of the cost of the items) and paid by Visa Debit.
On 04.05.2017 I received an email telling that one of the 2 items was out of stock and that they will reimburse me the price of that item. That would have meant that I was going to pay the same P&P for half of my order which made the purchase not feasible. I requested the cancellation of the whole order for full refund as they had made an unsuitable change to my order. They agreed.
On 08.05.2017 the refund for the out-of-stock item was credited to my original bank account and I have been waiting for the remainder since.
There is no UK phone number for customer service to contact (nor any other number is displayed on the website). There is no email address to contact. The trader’s website does not even provide a means of contact; everything has to go through the Order Number and/or ‘ticket ID’, but the Order Number has been closed and the ticket had expired. The website takes the user into endless loops with no result.
The bottom line is that I want the remainder of what I had paid and they agreed to refund be refunded quickly.
I regret trying using the services of the company

Read full review of Light In The Box and 3 comments
Hide full review
3 comments
Add a comment
D
D
Deva Prasad S.
, US
Aug 23, 2017 5:22 am EDT

I've the similar experience. mininthebox comes under Cheaters category, not honoured for refunds...tickets raised will be closed with out any information. Please stop buying from them.

D
D
Deva Prasad S.
, US
Aug 23, 2017 5:18 am EDT

I have the same experience, cheaters on web...No refund and tickets raised will be closed without resolving.

S
S
SeungJei Jang
, US
May 25, 2017 4:53 am EDT

So, What did you do for this?
I have same problem. I ordered some products, I cancelled it because it's not shipping in many days.
I've got answer that said refund is completed and they will arrange full refund in 3-5 days.

I really want to talk with them. but there is no email, no phone number. nothing ...

ComplaintsBoard
O
11:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box order number [protected]

Ticket number [protected]
I have submitted the ticket for two weeks now. Customers service agreed that I return the phone without providing a return address or information. Please investigate this ticket and provide return information.
Email [protected]@gmail.com
I bought this phone and in the process of uploading, I was locked out. All effort to unlock proved abortive. Customers service said I can return it but does not provide any information to where it could be returned.

Read full review of Light In The Box
Hide full review
ComplaintsBoard
C
8:40 am EDT

Light In The Box I bought a dress and didn't receive it

Light In The Box is a 100% scam, don't order from them, they don't deliver anything. But they are pretty fast to charge you. I have contacted them numerous times regarding my order and every time they said one and the same thing that my order was shipped. But when I asked for a tracking number they said that they don't provide tracking numbers.
Also, I want to say that they also didn't provide me with a shipping notification, so I wasn't even sure that my order was really shipped.
Still haven't received it.

Read full review of Light In The Box
Hide full review
ComplaintsBoard
W
10:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box merchandise not received/customer service not addressing the issue

I ordered 4 items from Light in the Box. They are all in one order. First, one was shipped according to them. Then two more shipped according to them. Now they are telling me that all three of those items have been delivered, but I received nothing. The forth item, my wedding dress, has not shipped yet. The don't give a phone number for me to call customer service. I need all four items for my wedding. At this point I have begun looking for another dress and other needed wedding items. I just want to receive my entire order in time for the wedding, or a full refund including shipping since nothing was shipped.

Read full review of Light In The Box
View 0 more photos
Hide full review
ComplaintsBoard
A
8:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box never got refund of the items I returned

This company might be selling cheap stuff but when you buy it you are stuck it seems you cannot return them even if they screwed up with your order. They sent the wrong items so I returned them and since December I'm waiting for my refund. these people are lying saying their will refund me but they disappear all the time when the payment has to be made. I'm waiting since December 2016

Read full review of Light In The Box
Hide full review

Light In The Box Customer Reviews Overview

Light In The Box is a reputable online retailer that offers a diverse range of products to customers worldwide. With a vast selection of items spanning various categories, including apparel, electronics, home decor, and more, Light In The Box has become a popular destination for online shoppers seeking affordable and diverse merchandise.
The company has received numerous positive reviews from satisfied customers who appreciate the affordability of the products available on the platform. Light In The Box is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers looking for great deals without compromising on quality.
Customers have also praised the global shipping capabilities of Light In The Box. With strategically located warehouses, the company is able to deliver products efficiently to customers worldwide. This international reach allows shoppers from different countries to access a wide range of products, expanding their choices beyond local retailers.
The user-friendly interface and intuitive navigation of the website have been commended by users. The search and filtering options make it easy for customers to find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
It's important to note that while Light In The Box has received positive reviews, there have been occasional complaints from customers regarding product quality and customer service. Some customers have reported issues with receiving items that did not meet their expectations or experiencing difficulties in resolving problems. However, these instances should be considered in the context of the overall positive feedback received by the company.
In summary, Light In The Box is a reputable online retailer offering a wide range of affordable products. The company's competitive prices, global shipping capabilities, and user-friendly interface have garnered positive reviews from customers. While there have been some isolated complaints, the majority of feedback for Light In The Box emphasizes its affordability, variety, and convenience.

Light In The Box In-depth Review

Website Design and User Experience:

Light In The Box's website design and user experience are commendable. The navigation is intuitive, making it easy for users to find what they are looking for. The layout is visually appealing, with a clean and modern design. The search functionality is efficient, allowing users to quickly filter and refine their search results.

Product Range and Variety:

Light In The Box offers a wide range of categories and subcategories, catering to various interests and needs. Within each category, there is a diverse selection of products, ensuring that customers have plenty of options to choose from. Whether you're looking for popular items or niche products, Light In The Box has you covered.

Product Quality and Authenticity:

The overall product quality at Light In The Box is impressive. Customers can trust that they are receiving high-quality items. The authenticity of branded items is also guaranteed, giving customers peace of mind. Customer reviews and ratings further validate the quality and authenticity of the products.

Pricing and Discounts:

Light In The Box offers competitive pricing compared to its competitors. Customers can find great deals and regular discounts and promotions on the website. The pricing is transparent, with no hidden costs, ensuring that customers know exactly what they are paying for.

Shipping and Delivery:

Light In The Box provides various shipping options at reasonable costs. The delivery timeframes are reliable, and customers can expect their products to arrive within the estimated time. The packaging and handling of products are done with care, ensuring that items are received in good condition.

Customer Service and Support:

Light In The Box's customer service is top-notch. They are responsive to inquiries and complaints, providing timely assistance. Customers have multiple contact channels available to reach out for support. The customer service team is also helpful with order tracking and returns, ensuring a smooth shopping experience.

Payment Options and Security:

Light In The Box accepts a variety of payment methods, providing convenience to customers. The website has robust security measures in place to protect online transactions. Personal and financial information is safeguarded, giving customers peace of mind when making purchases.

Customer Satisfaction and Reviews:

Overall, customers are highly satisfied with their experience at Light In The Box. Positive reviews outweigh the negative ones, indicating the company's commitment to customer satisfaction. Light In The Box promptly resolves customer issues and complaints, ensuring that customers are happy with their purchases.

Return and Refund Policy:

Initiating returns and refunds at Light In The Box is a hassle-free process. The conditions and timeframes for returns are clearly stated, making it easy for customers to understand the policy. The refund process is timely, ensuring that customers receive their money back promptly.

Company Reputation and Trustworthiness:

Light In The Box has been in business for a significant amount of time, establishing a strong reputation in the industry. The company holds accreditations and certifications, further validating its trustworthiness. Customer feedback and industry reputation affirm the company's commitment to quality and customer satisfaction.

Social Responsibility and Sustainability:

Light In The Box demonstrates a commitment to environmental initiatives and practices. They prioritize ethical sourcing and manufacturing, ensuring that their products are produced responsibly. The company is also involved in community initiatives and philanthropy, showcasing their dedication to social responsibility.

Mobile App Experience:

Light In The Box's mobile app offers a seamless shopping experience. The app is highly functional, providing features that enhance the user experience. User reviews and ratings reflect the app's effectiveness and user-friendliness. It is compatible with different devices and operating systems, catering to a wide range of users.

Overall Rating and Recommendation:

Light In The Box receives an overall positive evaluation. The website design and user experience are excellent, making it easy for users to navigate and find what they need. The product range and variety are impressive, ensuring that customers have plenty of options. The product quality is high, and customer reviews validate this. Pricing is competitive, and discounts are regularly available. Shipping and delivery are reliable, and customer service is responsive. Payment options are varied and secure. The company has a strong reputation and is trustworthy. They prioritize social responsibility and sustainability. Overall, Light In The Box is highly recommended for potential customers looking for a reliable and diverse online shopping experience.

How to file a complaint about Light In The Box?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Light In The Box or further inquiries into your complaint.

Frequently asked questions (FAQ) about Light In The Box

Expand Collapse all
Is Light in the Box a legitimate website?

Yes, Light in the Box is a legitimate website.

Is Light in the Box a safe website to purchase from?

Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.

Are the products on Light in the Box authentic?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Does Light in the Box offer refunds or returns?

Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.

How long does it take for Light in the Box to deliver?

Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.

Is Light in the Box a Chinese website?

Yes, Light in the Box is a Chinese website.

Is Light in the Box a scam?

No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.

Does Light in the Box have a physical store?

No, Light in the Box is an online retailer and does not have a physical store.

Is it safe to enter personal information on Light in the Box's website?

Yes, Light in the Box uses secure methods to protect personal information entered on their website.

Does Light in the Box have customer service?

Yes, Light in the Box has customer service available to assist with any questions or concerns.

Is Light in the Box's customer service reliable?

Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.

Can I trust reviews on Light in the Box's website?

Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.

Is Light in the Box a wholesale website?

Light in the Box offers both wholesale and retail options.

Does Light in the Box offer free shipping?

Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.

Is it safe to use a credit card on Light in the Box's website?

Yes, Light in the Box uses secure payment methods to protect credit card information.

Does Light in the Box sell counterfeit products?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Is Light in the Box's website user-friendly?

Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.

Does Light in the Box have a loyalty program?

Light in the Box does not have a loyalty program at this time.

Can I track my Light in the Box order?

Yes, Light in the Box provides tracking information for orders.

Is Light in the Box's pricing competitive?

Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Light In The Box customer service

Website

www.lightinthebox.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Light In The Box?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Light In The Box Customer Service. Initial Light In The Box complaints should be directed to their team directly. You can find contact details for Light In The Box above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Light In The Box. Discuss the issues you have had with Light In The Box and work with their customer service team to find a resolution.