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Light In The Box
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Light In The Box
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2.2 875 Reviews

Light In The Box Complaints Summary

271 Resolved
602 Unresolved
Our verdict: Engaging with Light In The Box, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Light In The Box reviews & complaints 875

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Newest Light In The Box reviews & complaints

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R
4:15 pm EST

Light In The Box product

Hi, I'm now worried I may not get my goods. I only ordered them yesterday. Since then I have heard nothing but bad about them. I hope I get my goods. I was scammed at Christmas. A pair of Nike Air 87's £60 a steal. A steal it was. They were from China and fake. And I could not contact anyone to get my money back. I was given 7 days to return the goods. Learned that lesson. Just hope this is not a repeat of this.

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2:49 am EST

Light In The Box disappointed

I ordered a phone case from Miniinthebox website back in December. It is now mid February and I received nothing yet. I contacted customer service, explained the situation and opened the ticket. Their rep said that they will send me another phone case. It has been three weeks since then and still no case, and no tracking information! This website should be reported and shut down. Do not order anything from Miniinthebox! Better save your hard earned money and shop elsewhere. I doubt that I'll ever get my order or a refund.

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4:18 am EST

Light In The Box terrible

I purchased 5 phone cases for my entire family. Several days later I receive a message saying that my order is on its way. I was so excited about my purchase. But unfortunately I never received my order. I purchased in early January and it is now mid February and still nothing! I've tried to track the order, but am unable to do so. I cannot even contact the company, because they are ignoring all my messages and there is no phone number to call. I'm so disappointed. I will never order anything from MiniinTheBox again! Horrible company! Better save your money and shop elsewhere!

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Neris Kurtis
, AU
Feb 04, 2017 8:50 pm EST
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MinIn The Box is an International online SCAM Company. All the good coments are shills, dont belive them.
I ordered some watches (3) from them that never arived. And the Corespondence to them is all automated that is never ends and is fruitles. If yo don't want to be scamed by them, Then give them a miss and keep your money safe.

ComplaintsBoard
F
7:29 am EST

Light In The Box missing order

I purchased some products in early January from LightInTheBox. I received a payment confirmation email and my tracking number. It is now February 8th and I received nothing yet, but their tracking system says my order was delivered. I sent them several emails but received no response! They completely ignore me and I doubt that I'll ever get my money back. I'll report them to BBB because they are complete criminals and this company needs to be shut down!

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Janet Fitchue
, US
Feb 28, 2016 9:37 pm EST

I Order $163.00 work of products from this company that had a ADI. I never received this order that I placed since December14, 2015. whom do I make a complaint to to receive my money back. i found this site just by broswering.. please i need some help to receive my monies.

Janet Fitchue@ [protected]

ComplaintsBoard
V
5:32 am EST

Light In The Box terrible!

When I ordered there were two options to chose from green and dark green. I liked the dark one, so ordered it, but of course I received the green one. I saw all the negative reviews and even though common sense told me not to order anything from MiniInTheBox I decided to give them a chance, so It's actually my fault. When I received my item and saw that the color was incorrect I contacted their customer support. They promised they would send the correct product to me. But three later there is still nothing. I'm very disappointed. I should have listened to the reviews. Please, avoid this horrible website.

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7:43 am EST

Light In The Box awful

I purchased some items from MiniInTheBox because of their very cheap prices. The shipping took forever and I could not understand why until I realized their warehouse is located in Finland. They say usually shipping takes 5-7 business days, but it's been almost a month since I made an order and I still have not received my items. There is no way to track anything and it's horrible! I tried to contact MiniInTheBox customer support but they never answered. I'll never order anything from them again!

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2:41 pm EST
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Light In The Box cancelled wedding dress pre-ordered size

I ordered a wedding dress back in November of 2015. I had to Cancel due to the dress not being here in time for my wedding which was December 12, 2015. I contacted by email (because there is no company number to contact directly) they cancelled and promised to refund the full amount I Paid and Never received refund. It is now over 2 months and I keep corresponding via email, still as to date 2/2/16 they have yet to refund the full amount. This has caused much distress from the very start. Because of this company not having my wedding dress to me on time I was forced to buy another wedding dress last minute from ModCloth. Which has Wonderful Service unlike Lightinthebox.
I work had at my job to earn what little pay I get not to have to have a company that took 107.99 from me when I sure could use my money not to be thrown away. Im still Extremely Upset. Do Not Ever Order From Lightinthebox.com, Worst Customer Service Ever. Beware Stay Away.

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NoThanx
, US
Feb 02, 2016 10:28 pm EST

You ordered your wedding dress no sooner than 42 days before your wedding day, paid $108 for it, and it didn't arrive on time? I'm crying...from laughing.

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10:20 am EST
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Light In The Box bike computer

I bought a bike computer as well as front light. The computer arrived without the magnetic device so I could not install it and the front lights never arrived. No way to contact light in the box because they always send me to a dead end browsing

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Jake Neifert  
Jake Neifert  
, US
Feb 17, 2016 11:44 am EST

ordered two smart watches, both arrived and one was faulty, they sent a replacement which ups wanted £30 extra for, the watches are cheap and nasty, had already paid £30 in taxes and wasn't prepared to lose any more money, the watches were cheap and didnt work, customer service is also awful AVOID

ComplaintsBoard
S
6:46 am EST

Light In The Box avoid at any cost!

I ordered few small items from LightInTheBox and paid around 30 euros. I contacted customer service and they said that items are in stock and they would be shipped immediate. They promised shipping would take only 5-7 days. I was hoping to get them in a few days, but few weeks later nothing arrived. I did not know that items come from China and was pretty disappointed when I discovered that. After a months I finally received my items. They never sent me tracking information. I also paid extra money for rush shipping and some extra when I received the order. This website is useless. There are better websites where you ca but the same items only several times cheaper!

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6:45 am EST

Light In The Box never received my item

I purchased a phone case from MinilnTheBox back in December. It is almost February now and still nothing! I have no idea where my order is. So I contacted their customer service and complained. They said they don't know anything either and that they will be sending me another item. They promised to send me the tracking information. Well, two weeks passed and received nothing. I tried to contact them many times, but there was no response. All I was is my money back, but there is absolutely no help from customer support. This horrible company should be reported and shut down. Don't purchase anything from MinilnTheBox. They will take your money but you'll never receive the things you ordered.

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9:09 am EST

Light In The Box just a waste of time!

This website is horrible, I hate it with all my heart! ! Don't ever think of buying from MinilnTheBox! I accidentally logged out of my account, but when I tried to log in it said the password was wrong. I tried again, but password was wrong again.That was absolutely ridiculous and impossible, because I use the same password for everything! Contacted their support and they promised to send a new password, but I never received it. I tried to get a new password like 20 times and every time I failed. It's almost impossible to get in contact with the customer support, because there is no phone number and they don't read the messages. I purchased $80 worth items from them, but didn't receive anything! There was no confirmation email or tracking number. This service is unprofessional and extremely ridiculous! Just a waste of time!

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Neris Kurtis
, AU
Feb 04, 2017 8:51 pm EST
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MinIn The Box is an International online SCAM Company. All the good coments are shills, dont belive them.
I ordered some watches (3) from them that never arived. And the Corespondence to them is all automated that is never ends and is fruitles. If yo don't want to be scamed by them, Then give them a miss and keep your money safe.

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6:54 pm EST
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Light In The Box unauthorized charge!

This company-lightinthebox... Stay away! Lightinthebox is the biggest, scamming thieving company ever! The only form of communication they offer you is this "ticket crap". An order was made not by me and within minutes of the ordered being made... I messaged them via ticket letting lightinthebox know to cancel the order and that they did not have my authorization to go forward with the transaction. My cancel and message of unauthorized transaction was ignored. Lightinthebox pulled the money from my account in less than 20min of the order. Then after several messages via "ticket and some emails by me-no reply address from them of course regarding the cancelation and refund... I was appoligized to and guarenteed I would receive a full refund. Then out of no where several orders started popping up under my account-not by me. So then.. There was a created complicating situation purposely made by lightinthebox that had to be resolved by their customer service. Its ridiculous! Plain and simple! I told them... I never place one order. I never authorized one order from lightinthebox! They took unauthorized money from my acct, that I cancelled, expect and legally should receive. Fortunately I froze my account after they withdrew the 1st unauthorized payment. Had I not noticed the order and transaction lightinthebox would have drained my account dry! I noticed that all the ticket messages from their customer service promising my full refund disappeared. I now no longer can log in to my lightinthebox account see any activity. If anyone is thinking of ordering anything from lightinthebox... Don't! Lightinthebox is run by the best - scammers, hackers, frauds, thieves and liars! This company-lightinthebox... Stay away! Lightinthebox is the biggest, scamming thieving company ever! The only form of communication they offer you is this"ticket crap". An order was made not by me and within minutes of the ordered being made... I messaged them via ticket letting lightinthebox know to cancel the order and that they did not have my authorization to go forward with the transaction. My cancel and message of unauthorized transaction was ignored. Lightinthebox pulled the money from my account in less than 20min of the order. Then after several messages via" ticket and some emails by me-no reply address from them of course regarding the cancelation and refund... I was appoligized to and guarenteed I would receive a full refund. Then out of no where several orders started popping up under my account-not by me. So then.. There was a created complicating situation purposely made by lightinthebox that had to be resolved by their customer service. Its ridiculous! Plain and simple! I told them... I never place one order. I never authorized one order from lightinthebox! They took unauthorized money from my acct, that I cancelled, expect and legally should receive. Fortunately I froze my account after they withdrew the 1st unauthorized payment. Had I not noticed the order and transaction lightinthebox would have drained my account dry! I noticed that all the ticket messages from their customer service promising my full refund disappeared. I now no longer can log in to my lightinthebox account see any activity. If anyone is thinking of ordering anything from lightinthebox... Don't! Lightinthebox is run by the best - scammers, hackers, frauds, thieves and liars

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Michael Omwony
Wageningen, NL
Feb 07, 2022 1:11 am EST
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Dear All,

Please, stay away and never shop with Light in the box. They are the world's smart and trickest online scamming business.

For over 8 orders I made with the same address. They delivered. However, over a two months ago. I made an order with them. They delibately shipped my order without writing my house address on the package. So DHL failed to deliver and shipped it back to Light in the box.

I got angry and asked them for refund because I lost interest and time. They reply to me that they cannot refund me bacause I provided them with wrong address. Firstly, remember over 5 orders using the same address I registered with in the system they delivered but this time they don't have it😂😂😂😂. Secondly, they lied to me that the order will reached their oversea warehouse in 1 to 2 months. Remember this is DHL and the shipping is done by flight. On this claimed delay, they wrote to me telling that they cannot refund my money because my address is incorrect. But at the time of the transactions they received money from me on my same address, they now disregard it.

My simple advise is be very careful with Light in the box. 1. They are very irresponsible and dishonest. 2. Secondly, they are very inefficient and unprofessional in the customer. I believe English is biggest challenge there.

For myself, good bye LIGHT IN THE BOX. I will loose my hard enough money for now but this will be paid back heavily in the future. Tears don't never go unpaid for. Most profoundly, the customer lady by the names Brittany,ay the good Lord bless you with the wrath and baddest luck he never gave anybody in this world for being so inconsiderate and dishonest.

Thank you Light in the box and best on luck from me.

Fraudstars, and scam nerds only!

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5:48 pm EST
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Light In The Box never ordered-cancel for hundredth time! where's my refund?

I have not received my refund. Again and again and again... I never ordered or authorized the payment or withdrawal from my account. I have been given the run arrounds threw various fake/no reply messages. I'm going to find out who withdrew my money and have been trying to dispute it. I notified lightinthebox to cancel/stop order via email (Your companies only way of contact) just minutes after my minor daughter tried placing the order. My emails of cancelation fall into the catorgory of full refund per lightinthebox policy (unless you've changed it in the past 2weeks? Which I dont doubt after all the sketchy fraud type actions ive been dealing with this company-lightinthebox). You have no live person contact # so all i've been able to do since day 1 is email or log in and "ticket comunicate" over and over again to cancel and refund me. I no longer can log into your website due to the fraud ways of your company! But... While I was still able to login and email/ticket message cancellation... I watched orders pop up left and right under my account my minor daughter created. I tried canceling the fictitious orders but was unsuccessful as they popped back up stating payments pending. I would have just closed my bank account all together but i've been waiting to see if I was in fact going to receive a full refund as some ticket messages stated. Luckily my account has been frozen so you will not be able to withdraw or do any more transactions from that account. After I receive my full refund from my bank or once they locate or contact someone within this company... I will tell you/your company again... I never ordered, authorized or placed any purchases/business with lightinthebox! What a headache and heartless company to scam a person over $30 not to mention right before christmas. Andrea

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6:49 pm EST

Light In The Box poor customer service-no rights!

Just before Christ. Time I order some three jackets, all different designs. After 4 days, the message (and paid done in advance) 1 jacket still out of stock (no message under the order stock status = bad). The firm shall credit paid by account, does it ?. I paid extra expense "if the goods were to get customs duties as well). DHL as chatterer must always declare, so what did I paid for? Never good to knew. The jackets come, and it turns out: 1 jacket was not yellow as the category showed, does not Match the color viewed depicted of color in the jacket at the WEB-page. I could clearly see that illustrated jacket photo was yellow. Disappointingly, the color was brown / green! And Light In The Box offering a 20% discount, but was not in my interest, I would have yellow color. Costs for return are up to 80% of the price this jacket! No way! Just keep it for your own stock placement. So, jacket 2, the right color, but the enlightened goals for the jacket was a Disaster! WEB company informs about small size, choose a size twice your normalize. So was done, even that, Light In The Box admits no return for their expense. As customer, you would have to pay for all this no good company performed incorrectly. Sizes . Light In The Box table agrees with my goals, but what comes to it, given target sizes are 2 times smaller When arrived this. I've sent dozens messages, but give up! Never use this web site, you will regret it, as I now do. Argghh, anger standing in line! Keep away ! Better to choose a WEB suite in your own company! (Jacket no 1, see the photo as it is, but not for real, see next what you got).

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1:57 pm EST

Light In The Box drone ordered on 12/5/15

I ordered a remote control drone from Light in the Box on 12/5/15. The item was supposedly shipped on 12/11/15, with 6-8 business day delivery. As of 12/22, I have been unable to get the shipment status, except for "in transit." I have opened two complaint tickets, but the reply, in essence has been, "be patient." I will never order an item again from this site. Please add my dissatisfaction to the list of complaints.

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9:13 am EST

Light In The Box this site is horrible!

I made an order on November 12 and paid extra for it to ship within 7 business days. The website said it shipped on November 14. They have two tracking sites, but they are useless. Every time I wanted to track my item both websites gave me an error page. I sent few messages to their customer support asking what happened with their tracking system and where can I get the information about y item. Their agent replied only that shipping takes 7 business days, and nothing about the tracking system. Several weeks passed, and it was already December 10, and my item still wasn’t delivered. I went to their tracking sites again, but there still was an error. I asked their agent about my item, but he said “shipping takes 7 business days”. This site is horrible, their tracking system doesn’t work, and their agents don’t provide any help! I hope I’ll get my item. Well, do yourself a favor and so not buy anything from this site.

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10:49 am EST

Light In The Box the extra charge I have to pay to receive my order.

In late November I ordered a three piece canvas, picture with a clock on the canvas. ORDER Number: [protected].I have had NO email from light in the box to say when my order will be delivered.On Saturday the 19th of December I received a letter from parcel Force saying my parcel is subject to customs charges raised by Border Force on behalf of HM REVENUE & Customs. Total cost £40.17.This extra cost was not made clear to me when I initially purchased the product.A price of £74.0 has now become£114.0 this was certainly not made clear in the first instance.I have paid the extra cost to receive my order.In case you wish to confirm this the parcel reference number is:[protected].I am really disappointed with Light in the box I feel I have been ripped off.Perhaps to resolve my issue of complaint Light in the box could refund my custom charges as a gesture of good will.I live in hope regards John Grant

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despinat
, US
May 16, 2017 11:30 am EDT
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Did you keep the painting? How was it? Was it like the one you saw on the picture?

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6:30 pm EST

Light In The Box company is a scam

I made several purchases in Nov for my daughter for Christmas I ordered 6 of the minecraft wall decals and minecraft comforter bedding set . I received a minecraft cloth not comforter bedding set like pictured in their site . I have yet to receive the wall decals. I have made several tickets asking for tracking the packages and there is no information given only it takes 5 -8 days to arrive Yet company states items were shipped Nov 27 ? It's Dec 17 . I would not recommend this company to anyone I have asked for a refund and yet to get response back .

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10:33 am EST

Light In The Box lack of delivery

I placed an order on 11/15/15. The funds were processed from my account on 11/16/15. The order on their sight show shipped 11/21/15. With Super Saver Shipping. Which says 10 - 20 business days. It has a Track my delivery with PNL [protected]. This is Chinese postal. There is no tracking. The phone number to contact in the US has a message this number is temporarily unavailable, try again later. This has had the same message for 2 weeks. It has been 28 days since I place the order. I have no way of contacting the shipper, or Light in the box. I placed a second order on 11/28/15, this order has expedited shipping of 3 -5 business days. The funds were charged to my card on 11/29/15. As of today 12/14/15 this order not even shipped. I have tried sending a message through their contacts on the web page. No response. The phone number does not work. This is extremely poor customer service and horrible business practices.

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2:30 pm EST

Light In The Box mall electrical items

I ordered a couple of small electrical items from LightInTheBox (VGA to HDMI converter etc). After 4 weeks, no delivery! I sent a complaint to the online system. Eventually, got a reply saying that the order had been returned as being "not able to deliver". Interesting as I have used that same delivery address for on-line purchases for many years with no problems. So, where is my refund? 10 (yes 10) complaints to the online system, with a couple of gibberish replies quoting internal transaction numbers supposedly confirming a refund had been made to my credit card - but still no refund 2 months later. This company is a disgrace - they have no customer support, as as far as I can tell this is a scam. I have not received my order, nor any refund, so I'm $120 out of pocket. Do not use this company.

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Light In The Box Customer Reviews Overview

Light In The Box is a reputable online retailer that offers a diverse range of products to customers worldwide. With a vast selection of items spanning various categories, including apparel, electronics, home decor, and more, Light In The Box has become a popular destination for online shoppers seeking affordable and diverse merchandise.
The company has received numerous positive reviews from satisfied customers who appreciate the affordability of the products available on the platform. Light In The Box is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers looking for great deals without compromising on quality.
Customers have also praised the global shipping capabilities of Light In The Box. With strategically located warehouses, the company is able to deliver products efficiently to customers worldwide. This international reach allows shoppers from different countries to access a wide range of products, expanding their choices beyond local retailers.
The user-friendly interface and intuitive navigation of the website have been commended by users. The search and filtering options make it easy for customers to find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
It's important to note that while Light In The Box has received positive reviews, there have been occasional complaints from customers regarding product quality and customer service. Some customers have reported issues with receiving items that did not meet their expectations or experiencing difficulties in resolving problems. However, these instances should be considered in the context of the overall positive feedback received by the company.
In summary, Light In The Box is a reputable online retailer offering a wide range of affordable products. The company's competitive prices, global shipping capabilities, and user-friendly interface have garnered positive reviews from customers. While there have been some isolated complaints, the majority of feedback for Light In The Box emphasizes its affordability, variety, and convenience.

Light In The Box In-depth Review

Website Design and User Experience:

Light In The Box's website design and user experience are commendable. The navigation is intuitive, making it easy for users to find what they are looking for. The layout is visually appealing, with a clean and modern design. The search functionality is efficient, allowing users to quickly filter and refine their search results.

Product Range and Variety:

Light In The Box offers a wide range of categories and subcategories, catering to various interests and needs. Within each category, there is a diverse selection of products, ensuring that customers have plenty of options to choose from. Whether you're looking for popular items or niche products, Light In The Box has you covered.

Product Quality and Authenticity:

The overall product quality at Light In The Box is impressive. Customers can trust that they are receiving high-quality items. The authenticity of branded items is also guaranteed, giving customers peace of mind. Customer reviews and ratings further validate the quality and authenticity of the products.

Pricing and Discounts:

Light In The Box offers competitive pricing compared to its competitors. Customers can find great deals and regular discounts and promotions on the website. The pricing is transparent, with no hidden costs, ensuring that customers know exactly what they are paying for.

Shipping and Delivery:

Light In The Box provides various shipping options at reasonable costs. The delivery timeframes are reliable, and customers can expect their products to arrive within the estimated time. The packaging and handling of products are done with care, ensuring that items are received in good condition.

Customer Service and Support:

Light In The Box's customer service is top-notch. They are responsive to inquiries and complaints, providing timely assistance. Customers have multiple contact channels available to reach out for support. The customer service team is also helpful with order tracking and returns, ensuring a smooth shopping experience.

Payment Options and Security:

Light In The Box accepts a variety of payment methods, providing convenience to customers. The website has robust security measures in place to protect online transactions. Personal and financial information is safeguarded, giving customers peace of mind when making purchases.

Customer Satisfaction and Reviews:

Overall, customers are highly satisfied with their experience at Light In The Box. Positive reviews outweigh the negative ones, indicating the company's commitment to customer satisfaction. Light In The Box promptly resolves customer issues and complaints, ensuring that customers are happy with their purchases.

Return and Refund Policy:

Initiating returns and refunds at Light In The Box is a hassle-free process. The conditions and timeframes for returns are clearly stated, making it easy for customers to understand the policy. The refund process is timely, ensuring that customers receive their money back promptly.

Company Reputation and Trustworthiness:

Light In The Box has been in business for a significant amount of time, establishing a strong reputation in the industry. The company holds accreditations and certifications, further validating its trustworthiness. Customer feedback and industry reputation affirm the company's commitment to quality and customer satisfaction.

Social Responsibility and Sustainability:

Light In The Box demonstrates a commitment to environmental initiatives and practices. They prioritize ethical sourcing and manufacturing, ensuring that their products are produced responsibly. The company is also involved in community initiatives and philanthropy, showcasing their dedication to social responsibility.

Mobile App Experience:

Light In The Box's mobile app offers a seamless shopping experience. The app is highly functional, providing features that enhance the user experience. User reviews and ratings reflect the app's effectiveness and user-friendliness. It is compatible with different devices and operating systems, catering to a wide range of users.

Overall Rating and Recommendation:

Light In The Box receives an overall positive evaluation. The website design and user experience are excellent, making it easy for users to navigate and find what they need. The product range and variety are impressive, ensuring that customers have plenty of options. The product quality is high, and customer reviews validate this. Pricing is competitive, and discounts are regularly available. Shipping and delivery are reliable, and customer service is responsive. Payment options are varied and secure. The company has a strong reputation and is trustworthy. They prioritize social responsibility and sustainability. Overall, Light In The Box is highly recommended for potential customers looking for a reliable and diverse online shopping experience.

How to file a complaint about Light In The Box?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Light In The Box or further inquiries into your complaint.

Frequently asked questions (FAQ) about Light In The Box

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Is Light in the Box a legitimate website?

Yes, Light in the Box is a legitimate website.

Is Light in the Box a safe website to purchase from?

Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.

Are the products on Light in the Box authentic?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Does Light in the Box offer refunds or returns?

Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.

How long does it take for Light in the Box to deliver?

Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.

Is Light in the Box a Chinese website?

Yes, Light in the Box is a Chinese website.

Is Light in the Box a scam?

No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.

Does Light in the Box have a physical store?

No, Light in the Box is an online retailer and does not have a physical store.

Is it safe to enter personal information on Light in the Box's website?

Yes, Light in the Box uses secure methods to protect personal information entered on their website.

Does Light in the Box have customer service?

Yes, Light in the Box has customer service available to assist with any questions or concerns.

Is Light in the Box's customer service reliable?

Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.

Can I trust reviews on Light in the Box's website?

Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.

Is Light in the Box a wholesale website?

Light in the Box offers both wholesale and retail options.

Does Light in the Box offer free shipping?

Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.

Is it safe to use a credit card on Light in the Box's website?

Yes, Light in the Box uses secure payment methods to protect credit card information.

Does Light in the Box sell counterfeit products?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Is Light in the Box's website user-friendly?

Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.

Does Light in the Box have a loyalty program?

Light in the Box does not have a loyalty program at this time.

Can I track my Light in the Box order?

Yes, Light in the Box provides tracking information for orders.

Is Light in the Box's pricing competitive?

Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.

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www.lightinthebox.com

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