Light In The Box
reviews and complaints

We ordered a non custom made dress because I couldn't find a lace dress in my area I saw restrictions on returns for custom dresses I ordered a stock dress for my wedding. We paid extra for shipping in 3 days and when dress never showed up. I had to look to see the estimated ship date was 2 weeks AFTER my wedding. Now they are refusing to refund my money. Ive filed numerous tickets, you can speak to a person. They refuse to call me. I immediately cancelled the order within 7 days after order was placed. Still trying to recoup my money. Ugh. It's so frustrating. They are offering to refund half of my money. How do you keep half of a refund when you did NOTHING to warrant keeping a dime!

This company is dishonest and will not listen to customers. I have been trying to get my money back and they refuse based on dishonest advertising. Here is what they did to me:

My future wife purchased some wedding stuff on Feb 26th. I should have known right then and there this company was crooked when the bank shut her CC off due to security reports. Since she could not pay for the items I used my CC and purchased the items. We purchase all the items because they said on the site 5-8 days delivery.

Well that was a lie it took weeks just to process before shipping. On march 10th 7 whole days before they said it would be ready to ship. I started looking at rip off websites and reading horror stories about this company. They have been ripping people off for years.

So fearing for my purchase and running out to time to buy a wedding dress and stuff I cancelled the order, they told me in a ticket system( because there is no one to call or speak to about anything) that I would have to pay 50% return fees because the dress was custom made and had already been made.

Days went by and the tickets came back saying we are still shipping even though I specifically asked for my order to be cancelled.

LightInTheBox Customer Service
March 10, 2017 05:23 AM From: charles smith
I have cancelled this order due to the fact that you advertise you ship in 5-8 days, but neglect to let consumers know that processing is 2 weeks as well.
It is kind of disheartening that you do not actually let consumers know the actual time frame it takes. This is kind of bait and switch tactics. PLease let me know when my refund has been processed.
Charles

They gave me the run around and shipped the package anyways DHL. So I called DHL and refused the package. Their response to my refund is that they shipped it so no refund.

This is a very crooked shady dishonest company that runs out of China and has no real ties to the USA so stay away don't buy anything! Don't be a Victim!

Charles

Response from dishonest supervisor:

From: Customer service
Dear Customer

This is Pinni, supervisor from Lightinthebox. I would like to help.

First please be understand it is a made to order dress, i also made a screenshot for you so you can see the tailoring time and made to order notification is clearly stated on product page:
https://www.lightinthebox.com/download/6e8eb03f-7f1b-46a6-864b-2f7d206d75b5

Due to the custom nature of the dress, as per the cancellation policy:
http://www.lightinthebox.com/index.php?main_page=cancellation_policy

Orders cancelled after production begins may be cancelled, but you will be responsible for 50% of the product price.
Made-To-Order products that have already been shipped can not be cancelled.

So your order was both shipped and arrived USA within the time frame as we stated online.

In this case, we are sorry we will not accept the return on this order.

From the feedback of DHL, this package will be hold till 2nd April. so we do recommend you to keep get the package.
Or the package will be destroyed.

If you would like to keep the dress and the order and remove the review from sitejabber, as a good guesture, i would like to offer a 30% off discount on this purchase.

To remove the review is not a must, but it is based on the agreements on both sides.

Wish you will have a good day.

Sincerely
Pinni

Pinni,

I asked for the order to be cancelled well before it was shipped. I understand you keep 50 % of the dress cost, but I want the rest of my money back. I don't understand how I have explained this over and over again and yet you continue to not offer my money back.

I will remove the review when I receive my money back and only then, plus I will continue to go to consumer sites and review your company over and over again explaining what a crooked company you are and how consumers should avoid your site and your practices.

In other words keep 50 % of the cost of dress since it was custom made. But return my money for all other items that were not custom made and since I asked for the order to be cancelled a week before you shipped it. I want my shipping back as well.

Roughly about $150 USD.

It's fairly simple refund my money I cancelled the order on march 10th. You shipped March 17th. It is your companies fault not mine.

"Given that more than 24 hours have elapsed since we received and confirmed your payment, we can only issue you a partial refund consisting of the full shipping cost and 50% of the product price". This is what they wrote and still shipped my order like they crooks they are.

I ordered a wig from Light in the Box. I should have clued in because there were two different photos on the information page about the product. I have ordered from Light in the Box a few times and had no problem. This time however, it was a different story...When the wig arrived I nearly fell over with shock. It was the really crappy wig shown with the better wig. The tell me this is what I ordered. I would have to pay shipping again to send it back and the cost is too high to throw good money after bad. Then I was told to take photos of the wig and send them as proof I got the wrong order...Second clue in.
I am a senior and don't have a fancy camera to take a photo and then be able to send it email right away.
Now I'm told if I change my rating of the company they will refund my money. The unfortunate thing is ...I can't trust them to send me a refund once I change the rating . So my rating stands as it is. I am sending the photo I ordered from and the wig I actually go. These are taken from their web site. I found out later that the photo I ordered from was taken off another web site and used in a "bait and switch" scam.

To whom it may concern,

I love purchasing items form you guys and I do have a bit of a challenge in tracking my packages. Please help if you can on helping for I am eagerly and patiently awaiting for my items to be delivered.
I thank you in advance for your help guys and have a great day!
=)

Sincerely yours,
Ms Deborah Drummond
www.deborah.drummond.2015@gmail.com

Order# [protected]

Mini In The Box, also operating as Light in the Box, by all credible reviews are operating a fraud by advertising products for sale that are not delivered. They are accepting payment from all major credit cards and PayPal. Their pop-up advertising is sold to them by Google and appears in all websites on Chrome after visiting the Miniinthebox website, thereby Google are aiding them in distributing their sales pitch and perpetuating the fraud.

Mini In The Box are deceptive in providing shipping information on orders that are deemed "free shipping" but invoiced for shipping, Shipping information is fiction and autonomically adds 10-30 days onto expected delivery time.

I've placed two small orders within a few days of February 17 (as sample orders to test out the promises) and have not received anything. The response to a "customer ticket" at one point stated that they have contacted Canada Post and the envelope will be expedited to me within 10 days. I responded that it was a lie and they are a fraud. I seem to have invested $47 in their scam and will in the end get my money's worth.

According to the BBB, the story is common, is probably a scam, and:

MiniInTheBox
808 Howell St #300
Seattle, WA 98101

other information as:

BBB File Opened: 12/30/2014
Business Started Locally: 01/01/2006
Business Management

Customer Service, Manager
Mr. Quji Guo, President
Business Category

Online Retailer

I paid an extra $35 for 3-4 business day delivery. I did not receive my dress for 7 business days, 10 days in total. It is false advertising to promise 3-4 day delivery and to make people pay the extra money when it makes no difference what so ever. I am unbelievably frustrated and angry at this and I will never be shopping on this site again. I request that the delovery costs I paid for a promised 3-4 day delivery be refunded.

I bought a suit from LightInTheBox and it was defective. I contacted LightInTheBox support service and they asked me to send some pictures. I did as they said and then they told that they need some time to find the best resolution. They said they'll contact me back as soon as they decide what to do. After two weeks of waiting I got suspicious and contacted them myself.
Their rep was not nice, he said that they'll contact me later and when I asked "when exactly" he said "how can I know". That was very rude and I did not like the way he spoke to me!
It is now more than a month and it seems like they are still trying to think of something. I am very disappointed with this site! Just another scam business! And by the way, these guys are located in China and we all know what that means. Total scam!

I have an issue with LightInTheBox and it seems like they don't care. They owe me money but I can't reach anyone from the company.
Over a month ago I have returned an item because of the poor quality. That time customer service rep did reply and he assured me that I'll be receiving my refund soon, but that was just a lie. They never planned to refund and lied from the very beginning.
I contacted my bank and asked if there was something they could do to help me and they said that I was in a very difficult situation. I was aware of that. LightInTheBox simply stole my money, but I will not give up and I'll do everything to teach these guys a lesson. LightInTheBox is not to be trusted and should be out of business!

LightInTheBox is surely a scam company set up by a scam artist to scam unsuspecting customers. I paid for a simple PH meter for nearly 2 months now and I still have not received my package, I have contacted them severally and they keep posting me forwarded date and claiming due to high order the post office have so much work to do which is why there is a delay. Now I have decided to hand over the matter to International police fraud office for their immediate attention. I will not stop until I see the end of the matter.

On the 31.01.17 my husband placed an order for 4 x trainers order number [protected]/[protected] i have not received it up to this date when i k have gone to track the order in my account it is not on there and it would not give me another option to contact customer services . What a service . Can someone call me on [protected] ref my order or i would be taking this to watch dog

Hello. I bought two items from this site MiniInTheBox and paid extra money for fast shipping. Things I ordered were Christmas presents so I wanted to get them as soon as possible.
For some reason they shipped my items separately. One item showed up after three weeks of waiting, and the second one is still missing. When I contacted MiniInTheBox customer care they were trying to resolve my issue and asked me to give them some extra time.
They refused to refund the money I paid for shipping. I was supposed to get my items within 2-3 days, but received only one after three weeks.
I'm extremely disappointed with this company and will not buy from them ever again. I'm quite new to online shipping so I had no idea that MiniInTheBox had such a terrible reputation. Next time I'll read the reviews.

I ordered a synthetic wig unit on the 21st of January 2017 my wig was shipped out the very next day . I choose 5-8days shipping a week prior to me needing the wig .
I received an email Tuesday 31st saying my order will be delivered by the 3rd . Nothing came I checked the tracking info nothing has been updated since the 23rd of January . Customer service have not been helpful at all .

On the 25th January 2017 I ordered a dress from lightinthebox and paid for it via bank transfer. I did not receive payment confirmation as expected so I checked the payment had been transferred out of my account, which it was. I then contacted the commercial bank of the recipient whom confirmed that the money had indeed been credited to the correct account and my name appeared on the transfer details.
I created a ticket to resolve the payment issue and was told it would take a week since it was an international transfer (note that I reside in Hong Kong and the bank details were for a Hong Kong bank - not an international transfer!). I was also informed that if I provided the details (copy of transaction details) the investigation would take 48 hours. I did so (blanked out first eight digits of my bank account). Now, over a week since my initial correspondence (ticket) I am still waiting to hear back from the financial department. Lightinthebox are now not responding to my tickets and my order is not progressing. They have kept my money and are not proceeding with the sale as agreed.
According to the law, if after a reasonable length of time the sale does not progress as agreed, keeping my payment is considered theft. I have waited many days past the stated time I was asked to wait (2 days) and I believe this constitutes exceeding the 'reasonable length of time'.
I am therefore requesting a full refund of the amount paid HK$709.51, which includes the shipping fee, since the item has not even been processed, let alone shipped.
Order number [protected]
Order made January 25, 2017 4.50pm (26 January 8.50am LST
Payment made January 25, 2017 5.32pm (26 January 9.32am LST)

I have purchased a coat from this store and the one I received was defective. I contacted LightInTheBox and asked for a replacement. When they asked what was the reason and I told them that there was a hole in the pocket they said that was not a big problem. According to them hole was not a good reason to go through the entire return process. They said that I can take it to the tailor and fix it there. I can't even describe how angry I was when they said that. LightInTheBox sold me a defective product and refused to do anything about that. The worst part was that they tried to assure me to keep the coat and claimed that there was nothing more to discuss. I wasted a lot of time trying to get this matter resolved, but they didn't give me a chance! I'm extremely disappointed with this site!

Hi,
When I received my order #[protected] I had to pay an additional €39.44 of duty tax which a wasn't aware of.I'd appreciate if you can do something about this extra cost.
The dress has a fault in the back under the waist line stitching.There a skip in the stitching that makes the fabric gather and look like pulling all the way down.
Regards Rossanna

I paid my transfer charge and sent the exact money they required. I confirmed with my bank that they have received the full amount. Then they finally after not for a week admitting they had any money declared it was not enough because I presume of hidden charges at that end. I had the choice of sending more money which was out of the question because the same would happen again, they recieving £15 from about £47 sent. A terrible experience, they were slow, unknowledgable of the fee's and gave no good alternative.

I have ordered my product a week ago and it was suppose to be delivered to me in 3-4 days and I have paid extra for this. My money was taken out on the 9th of January. I checked a day or two after and it said it was being shipped. Then, I have just recently checked on 'my orders' but my order is not there anymore and my confirmation email is gone. This is my order number [protected]. Please could you let me know where my order is.

I ordered a set of pajamas and matching footwear/slippers on Dec 14th. I paid extra for expedited shipping, 3-5 days. When the order had not arrived by Dec 22, I went to check the order. It showed that the order was not marked as paid for until Dec 21st, even though I used PayPal at the time of ordering on Dec 14th. The order at that time showed "Processing". I checked on the order again on Dec 27th and it still showed processing. I continued to check every few days and it still kept saying processing. I sent a message to customer service about the order and they replied that the processing time for the items ordered was 8-10 business days. This was on Jan 4. With a payment received on Dec 21st, it had already been 10 business days. In their reply, they indicated the items would be shipped no later than 1/8/2017. I checked the order on 1/9/2017 and it still showed "Processing". I contacted support again to remind them of their 1/8 shipping date. I received a reply along with a notification that my order was delayed due to backlog with their supplier. They offered an "apology" in the form of a $3 credit/gift card for a future purchase. The catch to the "apology" is when I use it, my order has to be at least twice the value of the "gift". I'll never use it because I will NEVER use their site again.

I ordered an Oculus rift on November 20th 2016 for a Christmas gift I emailed them a few days before Christmas to see where my order was they said due to holidays it is running behind but will be here.its now Jan 2017 and I still haven't seen my order. I would like to have a refund and I will never order from this company again. This is a terrible company and should be put out of business with all the complaints they have gotten.

I bought a phone case from www.miniinthebox.com and did not receive it. MiniInTheBox rep said that my order was cancelled because it was no longer available, then they promised me a refund but still no sign of my money. I think I was tricked and scammed by these people and I don't actually expect them to refund me. That was the most terrible online shopping experience I've ever had. I'm only glad that it wasn't too expensive. I would not recommend this company to anyone. And I would like to mention that they are located in China which in my opinion makes a lot of sense.