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Light In The Box
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2.2 875 Reviews

Light In The Box Complaints Summary

271 Resolved
602 Unresolved
Our verdict: Engaging with Light In The Box, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Light In The Box reviews & complaints 875

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6:57 am EDT
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Light In The Box - most likely a fraud site from china

1. Store uses a fake McAfee security seal 2. Site owners use shills to put good comments on Sitejabber 3. Total lack of company and contact details Most likely a fraud site from China.

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6:44 am EDT
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Light In The Box first of all this company is from chin

First of all this company is from China.
If you are ordering from the UK- look out you will be hit with some high tax/customs fees.Fees will run you about: $20-$47.00 per order.I think you are OK if you live in the US.
Let me also warn you about RETURNS-you will be charged for shipping BOTH ways and a restocking fee(& u will never be able to recoup that money).
So make sure you buy something you know for a fact you are not going to return.Even if the product you ordered was delivered broke or the wrong item was sent to you, will still be out the shipping both ways.
In the past i have ordered bathroom faucets from Lightinthebox with no problem but i read many unhappy reviews that have ordered dresses.
In the future if i do order from China- i like to stick with a company that protects the buyer like AliExpreess.The seller does not get paid unless you are satisfied with your purchase.
i hope all this info helps.

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7:43 am EDT
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Light In The Box light in box scam

I ordered a dress from that site 6 weeks before my brother wedding and they said it need 3-5 days shipping after 1 weekI was told customs in my country might need 10-12 days, so after 2 weeks was told they are gonna investigate...after 3 weeks no follow up from them I sent them their law of Overdue Orders
[[[[If an item cannot be shipped by the time originally stated, Customer Service will offer you the option of keeping or canceling your order. Customers whose item(s) are overdue by no more than 10 days can choose to cancel the item(s) and get a full refund, or keep the item(s) and get a 30% reimbursement upon delivery. Customers whose item(s) are overdue by more than 10 days have the option of canceling for a full refund, or keeping the item(s) at no cost except shipping fees.]]]]
they told me they can arrange a 50% refund or full refund if I refused to sign for the package, I sent them again their law, and told them the address is a work address and anyone in company can sign for it so this is not applicable, and complained to supervisor...
do you know what she said she want to refund me only shipping cost if I decide to keep the dress... can you believe that going from 50% refund offer to just ...shipping cost refund, and their law says full refund... I fell for that trap. and she said the plane was reduced due to Middle east situation I am not living in the middle east! and that means the package is still there and not shipped at all... so its not true what they said that it has been shipped 5 weeks ago.

I have read in numerous reviews online, after my situation unfortunately. Now I have no dress, no refund, and a wedding to go to next week... poor me of course. I will file a claim with my credit card company
Please save yourself from future headaches and money loss and do not buy from this site!
and as one review had posted once they have your money they will play you around to the max with no refund, and I now believe him... :( :(

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9:29 am EDT
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Light In The Box I ordered a custom size dress, which came three inches too small, and white shoes, which upon arrival were pink

Absolutely horrible. I ordered a custom size dress, which came three inches too small, and white shoes, which upon arrival were pink. I understand I had to eat the cost of the dress, but they refused return on the shoes, saying the order was correct. Hmmm. Packing slip reads WHITE. Shoes are pink. I sent a photo to them of the pink shoes... Maybe they can't differentiate colors? They offered me a coupon for future use at half the price I paid for the shoes. All items will be donated to a local thrift shop.

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7:32 am EDT
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Light In The Box I received a shipped out confirm with tracking # - wrong tracking number

I ordered a wall painting and payment is processed. I received a shipped out confirm with tracking # - wrong tracking number. I tried logging on and now my account doesn't exist. I requested for new password - no response, yet I receive ad emails...all the time! Can anyone advise on how to get results - I really love the painting, but how long will it take to get it? does anyone know contact for this company?

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Ajay247
Sydney, AU
Jun 29, 2015 10:46 pm EDT

I agree I paid for a projector from them and it said the same thing, it was shipped out but the tracking number couldn't be tracked. I did some research on the company that was suppose to have sent the parcel over and discovered they were fake.

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Ajg
, US
Dec 09, 2011 2:10 pm EST

They will not refund for any reason, they are impossible to contact after you order. They take your money and your screwed!

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Sugarsean
, QA
Jul 26, 2011 3:42 pm EDT
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Hi, I ordered a product from lightinthebox.com and pay it through western union last July 17, They say that it will take 2 days before they will process my order but until now my order status still pending they don't even inform me if they already receive my payment.

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Atinele
, US
Jun 08, 2011 8:18 pm EDT

STAY AWAY! No customer service phone numbers, will not accept returns, delivery times are erroneous. COMPANY LOCATED IN CHINA !

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Fame123
Calgary, CA
Mar 27, 2015 2:16 pm EDT

I ordered to items using super saver shipping and i didnt recieve any of them, if i cant track it how can i get my order !?
I will never order from lightinthebox again and i will tell my friends about this

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skchandak
, IN
Jan 11, 2015 11:18 am EST

How do i track My Shpiment which are shipped from your end through Sweden Post as a Super Saver shipping method against my order No.[protected]. But no one tracking option is there only showing the Tracking Number : RE974466205SE . how do i track online, so give me tracking website name .
Your www.lightinthebox.com showing the Tracking No.RE974466205SE, i am tried to track this shipment on sweden post website but not able to track and no any tracking information on website.
I want to check wheather it is ship out or not. Plse provide me link or website name for tracking the item, how do i believe it. I have already paid the amount.
Tracking no. not found in sweden post website which is mentioned on your website.

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ayaniilucki
Tampa, US
Jul 28, 2013 12:18 am EDT

I believe it to be foolish of any company to take customers money and then not give them the ability to track the item that they have paid their money for i wish i would have known this sooner i surely would have refrained from purchasing anything from you all (light in the box)...i do hope my package shows up...i really don't have the energy for legal quarrels...

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1:53 pm EDT
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Light In The Box company doesn't stand behind their products

I purchased 5 vessel sinks with waterfall faucets. After 3 months of use, one of the faucet handles or joystick broke. I tried contacting the company to purchase or get a replacement part. All I get is a run-around. No customer service and they don't disclose on the site that you can't get replacement parts. I spent over $3, 000 on these 5 sinks and faucets and I cringe at the thought of them breaking. The quality of the product is not good and I anticipate the other breaking soon too. I made a terrible mistake purchasing these sinks and faucets from LightIntheBox. Please don't let them do this to others!

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Update by MariainCapeCoral
Aug 20, 2012 1:14 pm EDT

Ticket ID: 1946750
Order Number: [protected] View order details
Order Date: November 02, 2011

Here's my ticket number and Order Number. I am still waiting for a refund since your company doesn't have replacement parts for their faucets. Had I known this, I would never have purchased anything from Lightinthebox.

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7:42 pm EDT
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Light In The Box defective product that they will not fix or let me return!

I ordered 2 Dropads for my 2 daughter, after 2 months one of them won't charge anymore so I contacted lightinthebox and they did send me a new charger, Problem is it still doesn't freaking charge! Now the other one also will not charge, so it is obviously that these are defective! I have 2 very upset kids about this and for the $$ I spent, I can't believe they don't have a 1 year warranty! I do not have a lot of money so I can't get my daughters anything new so I want everyone to know NEVER use this company! You'd be better off just throwing the money on the garbage it is less a headache and you won't have upset kids!

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MELVI
Palm Coast, US
Jun 04, 2014 9:31 pm EDT

I was told to return a defected DVR and given a web site for label download, and it doesn't work or can be found, have anyone found the return label to send this garbage back please post

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Carbonell
, FR
Aug 30, 2013 7:57 am EDT

Hello, I received my order yesterday and unfortunately I received an item a bad condition, not saying just like in the photo on your site, plus I pay fees aduane, so I want to repay me, I would like know how I can send you the wig, thank you contact me please at my email address: kenia.petit @ yahoo.fr. Cordially Mlle Carbonell

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jamshid vahidi
North Vancouver, CA
Jan 08, 2013 2:43 am EST
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I wonder WHY WHY you don't repli my 6 email...I DON'T RECIVED MY PAECEL YOU MAILED ME BY DHL!? I AM VERY VERY ANGRY FRO YOUR COMPANY AND DHL...the parcel was for christmas ! and still JAN 8th I have not my order...more than 20 days that parcel are at vancouver tracking no is [protected] this sad story made me sick jamshid vahidi

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6:48 am EDT
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Light In The Box destroyed my package

I bought and e-pad with light in the box. after a week I still had nothing received. I checked with them as nothing happened. they said to wait 40 days as deliveries could take long? I then asked for T&T and checked with UPS. UPS apparently stopped by my house just when i was not there. i could see from T&T the package was 60KM from my house waiting at an airport. I then asked to LITB to redeliver. Nothing happened. I asked again. Nothing happened. After another 10 days the package went to Neuss I could see. I asked why it was sent to Neuss in Germany. they replied finally the package was destroyed! so i asekd my money back. the commented they would not do this because i should have stayed home when UPS came by, ie it was my fault. AAARGHH!

I have now asked my CC company to get my money back.

Light in the box (www.lightinthebox.com) is a really ### company and unreliable.

another thing was i got afterward a invoice from UPS. I should pay EUR 30, - (half on the total) import duty for something i never received.

unbelievable. LITB is the most ### internet company in the world

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Update by Light in the box only trouble
Jun 17, 2012 11:06 pm EDT

The only thing you have to do is to return my money, you thieves!

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3:11 pm EDT
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Light In The Box item suck

i bought the ouku horizon cell phone from this website, i am not satisfied at all with it and wanna return it, they offered 7 days to return but when u contact them no one answers ... finally when its day 6 the offered me to keep it with 20$ coupon(i spent 130 dollars) and when i refused they said they gonna refund me only 83 dollars and i pay for shipping and handling charges to send it back to china
i hate this website and i dont want anyone to buy from them >> its a fraud

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HAROL LOBO
, ES
Oct 23, 2014 10:27 am EDT
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I ordered a very big order from light in the box and the order got cancelled by mistake. I sent several messages immediately to continue with the processing of my package but they cancelled my order without confirming again. They did not refund and neither am i going to get my package which is worth $200. I am very angry at the way light in the box untions, without any email id or phone number to contact on. After sending about messages i get one reply of order being cancelled.

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LaurenS.
Nashville, US
Nov 01, 2014 12:21 pm EDT

I want to return some items that are completely wrong but I can't even get to a login portal! It redirects me to an "internet explorer problem". The clothes are not made the way they appear on the site and 2 of my items wouldn't even fit a doll, let alone a normal sized human being!

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Andy2014
, NO
Nov 17, 2014 3:12 am EST

This happened to me too. No service at all, it is impossible to come in contact with the company. I ordered Large, 3 items. And as others have mentioned, the sizes are ridiculous. This is a scam. A company that should be sued.

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7:46 pm EDT
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Light In The Box incorrect curtain sizes

I am currently trying to get something happening with incorrect curtains 3 incorrect out of 5. So far they are saying they will give me a 50% refund on 2. What about the third. No mention how they will refund. Very vague. I think I too have been ripped off t. I spent $800 and have two curtains, very expensive. I still have items in my cart that I wish to order but I think it would be wise not to. Any idea/suggestions for me. They tell you to order according to your track size, what do you do when they are too big/damaged.
I hope this issue will be sorted eventually otherwise I'm well and truly out of pocket

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Update by Chiko67
Jun 14, 2012 4:28 am EDT

Hi
thanks for the reply i wasn't aware you had.
My order was [protected] i ended up going to pay pal I have to send the order back for a full refund which will cost me yet
again. As it is I was quoted $450 to mend 3 but the pink sheer is damaged and too wide and the pulled threads are not fixable, so that curtain will be thrown out.
Now I will have to pay all over again to get the correct sizes. But will they be correct or will the same thing happen at more cost. I have other things I want to order but unsure and worried.

I have just accepted a 60% refund but believe that to be rather ungenerous, especially considering i ordered a custom size paid extra and it is wrong.
What i can't understand is I put the correct order in Paid good money and now have 2 curtains to big and 1 damaged and unusable. Basically I paid good money for a whole lot of grief.
Do I reorder to possibly be disappointed again, basically I'll be paying 140% for the curtains by the time I reorder. Not to mention the cost of freight again.
I'm very unhappy.
Sonya

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Light In The Box tablet return

in February of 2012, about 2 months ago i purchased a tablet from lightinthebox.com and had no problems with it the first month but after the charger tip broke off i had to pay $40 for a charger at my local store. With in that first week of recharging the battery will not stayed charged and the screen says charging but the battery level went down while plugged up to the charger. The internal battery is messed up and probably was when I got the product. I have been trying to reach someone from the sight by email to return the product for either another working tablet or my money back. Since I can not get any response or customer service satisfactory, I will not recommend or either buy from this site again. email; [protected]@yahoo.com

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LightInTheBoxCares
, CN
May 07, 2012 12:13 pm EDT
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Dear Ashley,

Thank you for shopping with us and telling us about your experience. Let me follow up with you via email about your order. In the meantime, please send me the order number to feedback@lightinthebox.com so I will be able to open a Customer Service ticket for you and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center and our customer service team will help you there.

Thank you,
Susan/LightInTheBox

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7:44 pm EDT
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Light In The Box beware of dealings with this company

I placed an order with LightInTheBox.com for a cocktail dress after reading fairly reasonable reviews on their own website, unfortunately I felt confident after one of their 'live chats' which was mistake. There is no other way to contact the company or seek information nor redress. The dress is not yet due for delivery but I have already lost confidence, a) after trying to contact them and b) reading the quite complaints here.
My conclusion is that this is not a very professional set up, they are borderline fraudulent and very dodgy. With hindsight, I would not deal with them.
I have managed to find an address but no phone number of email:
No. 56 Dong Si Huan Zhong Lu, Ocean International Center A Bld [protected]
Chao Yang District
City: Beijing
Country: China
Postal code:100025

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Update by Juno
May 01, 2012 2:46 am EDT

Lightinthebox is a fraudulent business, their available contact details are these:
Their Paypal email for payments is: CS@lightingbox.com
Skype [protected] (USA?)
No. 56 Dong Si Huan Zhong Lu, Ocean International Center A Bld [protected]
Chao Yang District
City: Beijing
Country: China
Postal code:100025

Ultimately once can pursue the matter by resorting to having their website shut down, as I am finding out, there is more than sufficient evidence of business malpractice.

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Willem Bont
, NL
May 04, 2012 6:34 pm EDT

I also has a fraudulent experience with this company.
After placing my order, a iPhone accessorizes kit, I was able to follow the order after logging in on their website and they let me see that the item was shipped. But it never arrived.
Suddenly a week later I couldn't logging in anymore. The site stated that my mail address was unknown and if you can't log in you are also not able to complaint because there is no other way to contact them.

This is a fraudulent site and I warning against them!

Willem Bont

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8:24 pm EDT
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Light In The Box wedding cakes boxes

I order wedding cakes boxes I do had 1 in yellow I did ask for ivory see may record I do not going to pay for return item I would like the one with the right color I did ask for and pay for

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Update by LEDYS ROWE
Apr 27, 2012 8:46 pm EDT

I WAIT FOR A N ANSWER

Update by LEDYS ROWE
Apr 27, 2012 8:29 pm EDT

II WOULD LIKE ANSWER IF YOU GOING TO SEND THE BOXES SOON AS POSIBLE

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Light In The Box don't ever deal with this company if you actually want to get what you paid for

I spent $240 on shoes- ordering 6 pairs in the one size. They arrived promptly about 2 weeks later- beautifully made but all in different sizes. Of the 6 only two were actually close to size. When I contacted the customer service they asked me to photograph the shoes with my feet in them (that was a sight let me tell you) so I did- 4 pairs of shoes with my heels hanging over the edge of the shoe.

After waiting almost a business day to get a return from the email I sent (in immediate response to theirs) they admitted error and gave me 4 options. I chose the option of compensation (half the amount of the shoes I purchased) and renegotiated the price - stll out of pocket. They then tried to reword it so I would not receive a refund, rather a store credit or coupon -which will never include postage. I have refused this version of the option and am still waiting on a reply which. after reading all the blogs here, Im thinking will probably not happen.

I paid through credit card as they did not offer the option of paypal- my huge mistake and one I will never make again. NEVER deal with this company if you cant pay through paypal- in fact dont ever deal with this company if you actually want to get what you paid for.

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Light In The Box scam tactic to avoid refund for return

I ordered a dress from them and after good communication throughout the process and while waiting - it was late but they offered a partial refund for this as compensation - I was not happy with the dress as it was much bigger than expected. Instead of 33 1/2 inches around the bust this was around 35 inches, it was huge and could not be altered because of the built in bra, it also had fabric bulging inaesthetically instead of the draping on the original model and the strap on one shoulder was much wider at the base making it really unflattering. But worst of all, the underneath fabric was a shiny polyester-like material which looked cheap and tacky in flash photography which made it impossible for me to wear at my event. After numerous emails and persistence on my part, I returned the dress accordingly for a full refund.

The reply from Customer Sv was that they 'tested' it and measured it and it was fine so they cannot give me a full refund. As I had said in my previous emails, the dress size - which I have also tried on and measured several times and have photos to prove this - was not the only reason of my disappointment with the dress.

I could not have worn this dress even if it was the correct size because the underneath fabric was shiny in flash photography and looked like a Christmas light, reason which I have mentioned again and again. I would also like to point out that the photo on the website did not show the dress as having this cheap tacky shiny underfabric but it showed it in a soft delicate pastel, effect which is completely lost in flash photography - which there would have been plenty of at the event I needed it for.

I am profoundly disappointed with this tactic, I sent the dress specifically for a full refund, not for them to 'test' it and say whatever they want now that they have it and it's sort of my word against them. This was a lot of money for a dress that did not match the standard shown and modelled on your website, leaving aside the matter of the sizing.

I was so excited and pleased with the decision of ordering this dress and it has turned into a complete nightmare. I would not order from them again, really difficult to deal with and a waste of significant money.

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Light In The Box - terrible return/refund policy

I did not read the fine lines in the return policy...lesson learned. Be warned that if you order a pair of shoes or clothing item in your size, but it doesn't fit well or you aren't satisfied with the quality, they do not accept refunds. Here is their return policy from the website: Dresses or clothing that does not fit properly but fit the specification...

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Light In The Box dress

i ordered a dress on light in the box site for my sons wedding used money i saved up received dress 2 weeks ago but did not fit stitching very poor and dress looked cheap paid 180 pounds for a dress i cannot wear informed light in the box of this and they asked me to take photos of dress and email them back to them done as they asked and they came back and said i had 4 options to send dress back with full refund, have a 80 dollar refund to have the dress made bigger!, return the the dress and they would do alterations, or return dress and order a different dress of my choosing went for option 1 and asked for advice to return and packing details
now have no access to my orders cannot get web page up as not available again nothing wrong on my side daughter has tried on her computer as well DO NOT BUY OFF THIS SITE WILL HAVE GOODS BUT R RUBBISH GOODS will inform everyone i meet of this scam site and will report to google and other on internet

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bslflowers
Glendale, US
Oct 03, 2012 9:46 pm EDT

I have purchased many items from light in the box and have had no problems at all. Items were awsome (two dresses)and fit well. I have also ordered drapes and shoes and very pleased with both. They all arrived quickly, 3 days, and in very good shape.

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Light In The Box fraudulent return policy

Light in The Box has a fraudulent return policy. Do not purchase anything from them! I adhered to their terms of returning merchandise exactly: I returned a $200 dress in perfect order with tags and reported to them within 48 hours my intent to return the dress and the reasons: it not only did not fit well but was poorly made, with sequins falling off upon arrival etc. After nearly 7 weeks of waiting for them to receive the dress, the company finally informed me that it could only refund me 50% of what I paid because they had measured it against their model and it complied with the model measurements! Since this is a Chinese company and you can only send them emails regarding customer service issues, I would advise against having anything to do with them. Buy American.

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upsetinpaloalto
Palo Alto, US
Apr 21, 2012 5:32 am EDT
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I also have had an AWFUL experience with Light in the Box. I will spread the word to avoid ordering from this company. They have been hugely unresponsive to my request for a refund. Once I realized the dress would not arrive in time, I asked to cancel the order and get a full refund. The dress was just shipped today, the day it was needed. Based on the comments I'm now seeing, I fear the quality will be very substandard. I will never buy directly from China again.

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callin69
, CN
Feb 23, 2012 11:18 am EST

Hello, next timrdde, you should purchase your dress from Peridrdess. I ordered the wedding from Peridress mainly for the guaranteed quality and best prices. It is an online dress shop with seven years history, I just told myself I should do the choice in the seas of different styles and designs, whose price framework is 100$~500$. I received the package in 6 weeks afterwards the order was placed online. I was timely informed where the step was during the order procedure and dress manufacture. Everything went smooth.I tried on the dress to find what it looks like. Absolutely beautiful and perfect fits, especially of the costume jacket, I couldn’t cheat myself to say! The shopping experience shew me more trust in online dress shops! I will be back soon for another evening dress should be prepared in one month! So you can't miss Peridress.

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panada
Harbor, US
Feb 22, 2012 7:51 am EST

I also have purchased my wedding dress from Peridress. The dress arrived in time. And fit me perfectly. I will purchase more dresses from Peridress in the future.

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catlinena
Coomera Waters, AU
Feb 21, 2012 7:44 am EST

I also have purchased my wedding dress from Peridress. The dress arrived in time. I love it so much ! It is great for such a price! My neighbor who was a seamstress was impressed about the work on my dress! I am so happy! They aslo have gave me a 5% coupon code: p002rm356d. I'd like to share it with you. For this website is really excellent. You can't miss it.

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Light In The Box - refund

Ordered two pc tablets from this company. Neither worked. Finally was able to submit a "ticket" advising they did not work. Was informed to return and they would replace. Paid $30 to return was then told it take almost a month with all their shipping shinangans to send replacement. So, I advised just to refund my monies. I am still waiting for a refund and...

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Light In The Box broken shower piece

Do not order from this website! I recieved a broken piece in my shower faucet set that I ordered and was told that a replacement part would be sent out. 4 weeks later, I recieved what I thought was my replacement piece, after several attempts to finds out where and when this piece would arrive. They told me that they could only tell me that it was on the way and nothing more. Now that I have this package I opened it to find a piece that belongs to the shower set that I did not need! Originally I even sent them pictures of the broken piece with a description. (Fyi) I recieved my original order within 4-5 days. I now have a useless, several hundred dollar shower set that I cannot install, so if anyone wants to buy it let me know! I am getting no response from customer service. And they had previously told me that they do not have a phone #... So if you want to pay for cheap crap, get poor customer service with no phone line, and ultimately take it in the rear, order from light in the box!

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Light In The Box Customer Reviews Overview

Light In The Box is a reputable online retailer that offers a diverse range of products to customers worldwide. With a vast selection of items spanning various categories, including apparel, electronics, home decor, and more, Light In The Box has become a popular destination for online shoppers seeking affordable and diverse merchandise.
The company has received numerous positive reviews from satisfied customers who appreciate the affordability of the products available on the platform. Light In The Box is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers looking for great deals without compromising on quality.
Customers have also praised the global shipping capabilities of Light In The Box. With strategically located warehouses, the company is able to deliver products efficiently to customers worldwide. This international reach allows shoppers from different countries to access a wide range of products, expanding their choices beyond local retailers.
The user-friendly interface and intuitive navigation of the website have been commended by users. The search and filtering options make it easy for customers to find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
It's important to note that while Light In The Box has received positive reviews, there have been occasional complaints from customers regarding product quality and customer service. Some customers have reported issues with receiving items that did not meet their expectations or experiencing difficulties in resolving problems. However, these instances should be considered in the context of the overall positive feedback received by the company.
In summary, Light In The Box is a reputable online retailer offering a wide range of affordable products. The company's competitive prices, global shipping capabilities, and user-friendly interface have garnered positive reviews from customers. While there have been some isolated complaints, the majority of feedback for Light In The Box emphasizes its affordability, variety, and convenience.

Light In The Box In-depth Review

Website Design and User Experience:

Light In The Box's website design and user experience are commendable. The navigation is intuitive, making it easy for users to find what they are looking for. The layout is visually appealing, with a clean and modern design. The search functionality is efficient, allowing users to quickly filter and refine their search results.

Product Range and Variety:

Light In The Box offers a wide range of categories and subcategories, catering to various interests and needs. Within each category, there is a diverse selection of products, ensuring that customers have plenty of options to choose from. Whether you're looking for popular items or niche products, Light In The Box has you covered.

Product Quality and Authenticity:

The overall product quality at Light In The Box is impressive. Customers can trust that they are receiving high-quality items. The authenticity of branded items is also guaranteed, giving customers peace of mind. Customer reviews and ratings further validate the quality and authenticity of the products.

Pricing and Discounts:

Light In The Box offers competitive pricing compared to its competitors. Customers can find great deals and regular discounts and promotions on the website. The pricing is transparent, with no hidden costs, ensuring that customers know exactly what they are paying for.

Shipping and Delivery:

Light In The Box provides various shipping options at reasonable costs. The delivery timeframes are reliable, and customers can expect their products to arrive within the estimated time. The packaging and handling of products are done with care, ensuring that items are received in good condition.

Customer Service and Support:

Light In The Box's customer service is top-notch. They are responsive to inquiries and complaints, providing timely assistance. Customers have multiple contact channels available to reach out for support. The customer service team is also helpful with order tracking and returns, ensuring a smooth shopping experience.

Payment Options and Security:

Light In The Box accepts a variety of payment methods, providing convenience to customers. The website has robust security measures in place to protect online transactions. Personal and financial information is safeguarded, giving customers peace of mind when making purchases.

Customer Satisfaction and Reviews:

Overall, customers are highly satisfied with their experience at Light In The Box. Positive reviews outweigh the negative ones, indicating the company's commitment to customer satisfaction. Light In The Box promptly resolves customer issues and complaints, ensuring that customers are happy with their purchases.

Return and Refund Policy:

Initiating returns and refunds at Light In The Box is a hassle-free process. The conditions and timeframes for returns are clearly stated, making it easy for customers to understand the policy. The refund process is timely, ensuring that customers receive their money back promptly.

Company Reputation and Trustworthiness:

Light In The Box has been in business for a significant amount of time, establishing a strong reputation in the industry. The company holds accreditations and certifications, further validating its trustworthiness. Customer feedback and industry reputation affirm the company's commitment to quality and customer satisfaction.

Social Responsibility and Sustainability:

Light In The Box demonstrates a commitment to environmental initiatives and practices. They prioritize ethical sourcing and manufacturing, ensuring that their products are produced responsibly. The company is also involved in community initiatives and philanthropy, showcasing their dedication to social responsibility.

Mobile App Experience:

Light In The Box's mobile app offers a seamless shopping experience. The app is highly functional, providing features that enhance the user experience. User reviews and ratings reflect the app's effectiveness and user-friendliness. It is compatible with different devices and operating systems, catering to a wide range of users.

Overall Rating and Recommendation:

Light In The Box receives an overall positive evaluation. The website design and user experience are excellent, making it easy for users to navigate and find what they need. The product range and variety are impressive, ensuring that customers have plenty of options. The product quality is high, and customer reviews validate this. Pricing is competitive, and discounts are regularly available. Shipping and delivery are reliable, and customer service is responsive. Payment options are varied and secure. The company has a strong reputation and is trustworthy. They prioritize social responsibility and sustainability. Overall, Light In The Box is highly recommended for potential customers looking for a reliable and diverse online shopping experience.

How to file a complaint about Light In The Box?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Light In The Box or further inquiries into your complaint.

Frequently asked questions (FAQ) about Light In The Box

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Is Light in the Box a legitimate website?

Yes, Light in the Box is a legitimate website.

Is Light in the Box a safe website to purchase from?

Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.

Are the products on Light in the Box authentic?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Does Light in the Box offer refunds or returns?

Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.

How long does it take for Light in the Box to deliver?

Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.

Is Light in the Box a Chinese website?

Yes, Light in the Box is a Chinese website.

Is Light in the Box a scam?

No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.

Does Light in the Box have a physical store?

No, Light in the Box is an online retailer and does not have a physical store.

Is it safe to enter personal information on Light in the Box's website?

Yes, Light in the Box uses secure methods to protect personal information entered on their website.

Does Light in the Box have customer service?

Yes, Light in the Box has customer service available to assist with any questions or concerns.

Is Light in the Box's customer service reliable?

Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.

Can I trust reviews on Light in the Box's website?

Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.

Is Light in the Box a wholesale website?

Light in the Box offers both wholesale and retail options.

Does Light in the Box offer free shipping?

Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.

Is it safe to use a credit card on Light in the Box's website?

Yes, Light in the Box uses secure payment methods to protect credit card information.

Does Light in the Box sell counterfeit products?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Is Light in the Box's website user-friendly?

Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.

Does Light in the Box have a loyalty program?

Light in the Box does not have a loyalty program at this time.

Can I track my Light in the Box order?

Yes, Light in the Box provides tracking information for orders.

Is Light in the Box's pricing competitive?

Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.

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