Light In The Box review: bad business practice 74

I have ordered a dress for my girl on the 22nd of March, 2013 and as of today April 11, 2013 it has not even been shipped. This is a heart braking outcome for me because my daughter's First Communion is this Sunday which means I have to go and buy her another dress as this one will not be delivered in time. The customer support system is terrible at Lightinthebox.com because there is no way to get with customer service to resolve it. I am very disappointed. My order number is [protected].

Do not recommend ordering from this website! I ordered 2 bridesmaids dresses from them and received three charges on my bank account, the third extra didn't even match other two. They also have no after sale customer service, no phone numbers nothing, wrote a ticket and the person claimed they had no record of charge. Have had to cancel debit card and wait for bank to send me form. They need to be reported for this!

Dear Customer, please note that usually customers can submit tickets to Customer Service on the website and will be replied within 24 hours guaranteed. Here is the guide of how to submit ticket. http://www.lightinthebox.com/knowledge-base/c1192/a2974.html

【NOTE】If you don't know how to submit a ticket, please kindly clarify the problem with the Order Number and details. The supervisor will create a ticket for you within 24 hours as long as we can locate your order.

I ordered curtains and at one time the website stated my order has shipped blah blah. NOW today I'm checking my shipping /Tracking. The website is now showing NO ORDER.. I either want my curtains or I want my VISA card refunded for the full amount. I have copies of my order status to prove I've ordered these curtains and payment was processed. Thank you

Will you please advice us more information so we can help you to locate order? Or if you may private message me your account, i can check the order for you.

I wanna buy wedding dress on Lightinthebox, but i don't have any ordered experience from them and i like several style dresses.now, it's weekly deal and dresses are 75% off shipping, it's a good news, but they do not have color swatches to send out, so i'm afraid receiving one bridesmaid dress being the wrong color.Has anyone ordered from them and had a good experience?Give me some suggesistons.

I have paid for my three items in full now UPS took my parcel away because I never had £28 payment at the door there was NOTHING. On the website about paying extra import taxes I want my £90 back I'm a working single mom and can never afford these kind of luxuries so I treated myself on my credit card and now can't get in touch with anyone to get my money back or at least delivery with no extra charges

Thieves! Don't wast your money. If you want a refund it doesn't happen even though they say they will. Terrible customer service

This place is the biggest ripoff I have ever seen. They sent me a defective netbook which I returned to them in the middle of January and they have not do right by me. They keep promising to send me a replacement then the next email I get is that they will send me a refund. I would not purchase anything from these people, they are not reputable and they are not reliable.

I ordered cell phone from LightInTheBox.com. The price mentioned on their website was $60 but they charged me $126 for some reason. I can’t return the money via PayPal as they claim that it is too late. The seller doesn’t want to return the money too. But I don’t want this cell phone anymore!

This company is based out of China. Despite their process and assurances regarding delievery, my dress came three weeks AFTER it should have arrived. Additionally, the dress was stuffed into a shoebox - I was incredulous when I opened it. To boot-the band that covered the chest area wasn't even large enough to cover nipples. After several rounds of email complaints and a threat to report them, they agreed to perform a return. Then, they came up with an insane financial return, claiming that it could take my bank 3-6 weeks to process the return.

I recently purchased a video surveillance clock. The directions were impossible to read. I had to enlarge them several times to read them.Now I can read them but they were impossible to understand and follow.No luck. After being told to buy a new memory card via e-mail from the company, I still cannot get the motion function to work or set the time. After four additional e-mails, they have stopped writing to me altogether.

The clock was way over priced and I have learned my lesson - NEVER to buy from them again.

Omg! I couldn't believe my eyes when I opened the package delivered to me containing the dress I ordered. First of all the dress was inside out and not presssed, like it came right off the sewing machine and stuffed into the envelope! After I turned it right side, I noticed the sequince on the front of the dress was not like it was pictured. I was scared to try the dress on and afraid it would not fit but fortunetly it did... barely.

I would be careful of this company, I think they are pretty shady. I know I won't take the chance again.

After I placed my order number [protected], I could not log in or track it at all! They know how to make us place the order and they don't let us contact them at all after that ! This web site is a SCAM. I need my money back,

hi my name is Monica isrel just wanted to let you know Light in the Box that I order a rig 2 months ago and I never received it my address is 1626 South Nursery Road Irving Texas 75060 my telephone number is [protected] and I'm very disappointed because I never received my rig wig so please email me back to let me know what happened thank you so much Monica

Dear Monica Israel,

Thank you for shopping with us and telling us about your experience. We apologize for all the inconvenience caused.

To handle your case in a more effective and professional way, we have already created a CS ticket for you. Please login your lightinthebox account and then check this link below to find your ticket. If you any other questions, you can contact us there as well.
http://www.lightinthebox.com/index.php?main_page=ticket_center

LightinTheBox Customer Service

I never received my rig that order wig my name is Monica Israel Israel I live at 1626 South Nursery Road Irving Texas 75060 my telephone number is [protected] thank you

I try to use credit card keeps reading invalid. Have made many purchases before. Please correct. Credit card ok. Nanabergie@gmail.com

im waiting my order from light in the box which was shipped by bulk air mail since 2/5/2015 till today nothing i have received, what is the matter?...and trucking number not shown...

I ordered a light fixture from them. It was pretty inexpensive, but looked great in the pictures. It arrived quickly and was stunning. Everyone who saw it couldn't believe it came from some junky store in China...and folks this is from China... so I say deal with them at your own risk. Why buy something from a foreign country if you have a deadline? I only order when I have the time to wait and not something that I have to have by a deadline. Sometimes the items are going to be great and sometime they are not.

I ordered 2 light up dog collars mid Dec 2015, money was taken out of my account 30th Dec 15 and as yet I have not received the goods. When I sign in to track my order there is no record of it. I cannot find a phone number to contact them directly.

I bought on the 17/11/2015 the above mentioned article I received it on the 30/11/2015 but what seems a size M was to small it it should probably fit a 12 year child so I want it send it back or want my money back

I am not able to delete my account. There is no such option as "delete account", there is no email that I could write to delete the account.

I ordered my purchase on June 23, it just came today, August 13. So it takes at least 50 to 60 days to arrive... They advertise on their web site 20 days.

You would be wise to cancel your order and get product elsewhere, they denied my perfectly good card too, prob just to get card info. Alert your card company to watch your card carefully. And find someplace else to shop, google light in the box complaints online and you will be shocked to see hundreds, if not thousands of complaints. Protect yourself! You will never be able to get in touch with anyone, this is a scam/sham company.

Wish i had seen this before i ordered from light in the box; can't even get a phone number or email address to contact them, thankfully i used paypal, ordered some stuff feb 20th and it's been 30 day's still waiting,

Please my order has not been receieived, how can I get my order bback

Same situation happened to me too. I have just bought 2 bridsmaid from lightinthebox and paid £12 postage. Only to be told I now need to pay a further £18 postage/ customs fee. There was no mention of this on the site. I felt i was set up. The bridesmaid dress i bought from Abbydress last time included postage. I regret not have shopped on that site.

I totally agree, i got the same experience too. The dress i ordered from this website was just nothing like. Never shop in this site again. I will try Abbydress instead.

order no. [protected] dated 25/11/2013 payment received 25/11/2013 details state product will be shipped in 3-5 business days. As yet product has not arrived. It is very disappointing after the excellent service of previous purchases.

I sent email at support@lightinthebox.com and i haven't received an email yet. I have not received my box and i want to find out where is it.! I have ordered a year ago an other order and i received but what about now?

yes, really that Lightinthebox.com are not a good choice for online shopping. It's terrible. I also ordered online though I read a lot of complaints yet I still try but when I experiencing it now I feel so bad. I have a problem for the confirmation of my order, it said I wait within 2 days for the confirmation. I chat to their representatives and they gave me different reasons that so annoying because even their rules in their site are not followed and their emails are not accurate. :(

Dear Customer,

Thank you for shopping with us and telling us about your experience. We will follow up with you via email about your request. In the meantime, we will open a Customer Service ticket for you and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

Hello i bought a dress from this site and i have not recieved my purchase its been 3 weeks and im still waiting whats going in its says pending when order was approved please call me at [protected]

Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. We will follow up with you via email about your request. Since you already have a Customer Service ticket open, please follow the link http://www.lightinthebox.com/index.php?main_page=ticket_center to check the progress of your request.

Thank you,

LightInTheBox

Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

LITB are the WORST company I have ever come across. I totally agree that once they get your money they are no longer interested. You cannot contact them, no-one will idenitfy themselves and they just constantly fob you off! They sent my dress late and to the wrong address (and via the wrong courier) then charge me an extra £65 to resend it but DIDN'T resend it, instead they told the courier company to 'abandon' the shipment! 1 day before the wedding, 2 payments to LITB and no dress. Absolutely disgusting! The worst company and service I have ever experienced. I am also not hopeful now of getting either payment back. Does anyone know if there is a consumer regulator in China that I can complain to? They should not be able to trade like this.

They are real bad. they charged me for something that I never ordered. and I am still trying to get my money back. I wouldn't deal with them at all, unless you want to give money away and be frustrated.

HI,
MY EMAIL ADDRESS IS chaptershouse@yahoo.com, I MADE AN ORDER WHICH IS ACKNOWLEDGE 11O8160601768634, ORDER FOR OUKU BLACK andriod tablet 2.1 and protective leather keyboard 7 inch tablet pc . WHICH I EXPECTED TO RECEIVE BEFORE PAYMENT

Light In The Box

1/5

posted Apr-27-2011

These people are a FRAUD! . They sent me 2 faulty watches I returned them and I never saw my money again. Save your money they are scammers I tell you!.

REFERENCE LIGHTINTHEBOX RESPONSE BELOW

Diana, 15 days after "issuing" the PayPal refund, IT is still not on my account, you are LYING! I have contacted several United States fraud departments and they are lodging a complaint with the Chinese government about you. Enjoy your money now soon you will start getting pressure from your own government.
My Money is gone and you guys are a fraud enjoy it while you can..
---------------------------------------------------
Today is May 8th 2011 they NEVER RETURNED MY MONEY. I NOTICE THAT THEY KEEP THIS "DIANA" PACIFYING THE SUCKERS (ME) BY TELLING US THAT WE ARE GOING TO GET OUR MONEY BACK, WHILE AT THE SAME TIME CONTINUING TO STEAL MILLIONS OF DOLLARS FROM HARD WORKING AMERICANS...ENJOY YOUR MONEY WHILE YOU CAN.
-----------------------------------------------------
Today is May 18th 2011 AND THEY NEVER RETURNED MY MONEY EVEN THOUGH I RETURNED THE ITEMS TO THEM. THESE PEOPLE ARE A FRAUD SAVE YOUR HARD EARNED DOLLARS---ALL THE PEOPLE MAKING POSITIVE STATEMENTS HERE ARE OBVIOUSLY PLANTS----