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LightInTheBox / bad business practice

1 United States Review updated:
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Lightinthebox is an awful place to do business. I ordered a dress from the company after reading their "mission statement" and testmonials from previous customers. They advertised their ability to make a dress in 12-14 business days. Privided you pay for the extra shipping, the dress would then arrive in 3-5 days. All I can say is lies, lies, lies! They advertise the amount of days but that's false. They give you a contact number to call but nobody ever answers. You either get the answering machine telling you to leave a message or you hear mailbox is full, no doubt from the calls of other pissed of customers leaving messages! Their on-line chat is a scam. I used this feature several times. When I grew to be a pain in the ### they stopped chatting with me. You have to begin the on-line chat by entering you email address. I guess when I would sign on using my email address the intake would flag it and wouldn't patch me in to anyone. I would just get a message stating someone would be with me as soon as possible. I signed on to the on-line chat service using a different email address and low and behold, someone responded! They asked me for my account number to check my account, the next thing I knew I received a message telling me to hold for "gugu" the name of a different operator. Needless to say "gugu" never came to chat with me. I email them, they don't respond for days but if you read their advertisement, they say they respond in 24 hours. I have the emails to prove when I sent an email to them and their email to show when they responded. None of the operators speak english well and alot of the messages they send are computer generated! When you ask about the product you ordered, they say that it's in "packaging". I think that's their standard text book answer. To present and future customers, all I can say is BEWARE!!!

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Comments

  • Ne
      5th of May, 2009
    +1 Votes

    Hi, I purchased my wedding dress from lightinthebox two months ago and their service and the quality of the product simply exceeded all my expectations. I purchased with thought in my mind that it's not costing me much, if it turns out not good, i'll get another dress and if it turns out good, well bonus for me! I had quite few questions before placing an order, all my emails were answered within 24hrs and my dress was delivered even before timeframe stated on their website. My account was constantly updated with the progress of my order and I also received an email with the tracking number once package left China. Dress is absolutely stunning, needed no alterations what so ever (i sent in my measurements when placing an order), no-one could believe how stunning it was and cost so little.
    All I can say, my experience with lightinthebox was very pleasant and satisfactory and would use them again.

    newlywed from australia

  • Do
      14th of Apr, 2017
    0 Votes

    @newlywed Well, GOD BLESSED YOU, because I ordered for the 1st time five articles of clothing to TEST this company before I made my order for my wedding vow Renewal ceremony dress and I spent over $55.00 US dollars and NOT 1 SINGLE ITEM fit and this is based on Their SIZE GUIDE, so Imagine my SUPREME SURPRISE when I received my order and NONE OF THE 5 pieces of clothing fit!!! And when I contacted this Company they DELETED ALL BUT 2 ITEMS FOR RETURN/REFUND so, I GUESS YOU COULD SAY I HAD A $55 DOLLAR LESSON ON TRUST !!! I WILL NEVER ORDER FROM LIGHT IN THE BOX AGAIN!!! VERY CHEAP CLOTHING ALSO !!!

  • Up
      3rd of Jul, 2009
    +1 Votes

    I agree I ordered my brides maids dresses weeks ago and paid extra for the expediant shipping. Well as you stated never got the dresses and the phone number doesnt work and when you email you get a general email saying your order has just been shipped; well it should have been shipped weeks ago! To say the least Im pissed!

  • Ph
      10th of Jul, 2009
    0 Votes

    I ordered my wedding dress from them and I have to say had no problems at all. Constant updates, and dress arrived quickly. The dress is stunning fits beautifully, and the workmanship I can't fault.

    Sorry your experience has been a good one.

  • Ga
      19th of Aug, 2009
    0 Votes

    Hi All,

    I recently ordered an in car DVD player with touch screen function, Bluetooth, TV the works . . . or so it said!! Product arrived in great time, and even more promptly taking the money from my account. After installation found the Bluetooth function didn't work. Emailed them pleasantly to ask for technical assistance with fixing it. They promptly replied with some rubbish about it pairing to a Bluetooth headset. Once i spelt out the problem word for word they asked for my 'patience' in a response.

    Needless to say it’s been 5 weeks since that email and despite desperately forwarding the same email on a daily basis asking to return the product and for a refund I have yet to hear from them.

    Gullibly I chose them due to price and not being worried about labels but I guess you get what you pay for 'rubbish'

  • Do
      14th of Apr, 2017
    0 Votes

    @Gav NI I Wish I had CHECKED MORE THROUGHLY this company because I too found out after I spent over $ 55.00 on clothing. They deleted all but 2 items I paid for and also stated that out of less than half of what I spent that they would take out the cost of my shipping all their GARBAGE BACK! SO really this company only intends to give me 1/10th of what I spent so I had a $ 55.00 dollar lesson.

  • Ka
      3rd of Sep, 2009
    0 Votes

    I found this website when looking for cheap wedding dresses. I found my perfect dress then seen how cheap it was & thought it was to good to be true. Read the reviews about this site & dress & decided to go for it, which i am over the moon that i did as the dress is better than i expected & i recieved it only 10 days after placing my order. Thanks light in the box i would recommend this site to anyone buying a wedding dress

  • Le
      3rd of Oct, 2009
    +1 Votes

    hello!!!

    Yes, this is absolutey true - lightinthebox are definitly a unseriously seller! I have ordered only some rings - After 1 week, they tell me, it goes longer. after again a week, they tell me, i must wait again a week - LOL!!! The support is absolutely bad, the people at the chat request cant speak much more words as ok, great, fine, i will checkt it for you, and so one - absolutely no professional sellers! And a least, they dont have anything from the offered items on the website in stock. Absolutely crazy. Im happy, that for my first order, i have only spend 65USD. Actually, they will refund me the money, after now 4 days, i have still no refund on my paypal-account, so i will wait, but i really dont trust them, so perhaps i must ask paypal for help! Ok, finally, dont buy at this, its a professional shop-design, but behind this, there are no professionals, very unfriendly people - BEWARE !!!

  • Up
      4th of Oct, 2009
    +1 Votes

    I placed an order for my daughter's home coming dress on September 26th and paid for priority shipping (3 days) to date I have not received the dress. I emailed a number of time and did not get an answer. I'm starting to believe I have lost my money because I would have to go buy another dress because home coming is in a week. I would not recommend this site to anyone and I know a lot people that shop on line for bargins and I would surely spead the word to stay clear from this site.

  • De
      19th of Oct, 2009
    0 Votes

    Dear customer,

    On behalf of LightInTheBox.com, we apologize for the unpleasant experiences and the late reply. We are extremely concerned to read your comments. We would like to know more details so we can address this issue promptly.

    You can reach me at Denny@lightinthebox.com. Include your order number and contact info (a reachable phone number is best) and we will assist you very soon.

    Thanks and Regards,
    Denny

  • Ha
      19th of Oct, 2009
    +1 Votes

    Its NOT just the wedding dresses...

    I ordered a phone, and frankly? I wouldn't mind waiting a month or whatever, but the problem is as soon as Lightinthebox.com gets your payment, they don't answer you.

    I've tried reaching them numerous of times, emails, inquiries, chats, costumer's service, in all aspects they ignore me, it has been like 5 days since I first tried contacting them.

    Luckily I live in a secure country, Denmark, where my bank is highly professional, they retrieve the payment for me. But if you live in a not so secure country I don't know U.S. bank policies but I can imagine they wouldn't be as helpful..

    Anyways, my point, I really CAN NOT recommend Lightinthebox.com at this moment. I know the prices seem so cheap and you can afford almost anything there, but what's the point? - I seriously believe it's a big scam. - Sadly enough.

    Thanks..

  • Ni
      29th of Oct, 2009
    0 Votes

    I have had really bad service with this company, i bought a mobile which turned out faulty after a few weeks, i sent it back and they said they have received it and i have sent sooo many emails trying to get my return. they say they will ask their colleague about a refund but now no matter who i email even the denny manager i still dont get a reply, its been over a month now and still nothing is happening, nobody seems to help i just get told to keep emailing or its 3am there so theres nothing they can do, , blah blah.. if it doesnt come soon i will be taking legal action. i recommend do not be tempted by their prices and dont buy from them.. awful service

  • Ja
      11th of Jan, 2010
    0 Votes

    I have a bad experience. It's the thief website. I order car dvd 279.99US., but they not send it to me, I wait to refound money from them but no responed. my order #1001091700468609.

  • Mi
      13th of Jan, 2010
    0 Votes

    This web sight is no better than a pick pocket. They will take your info and then bill you. You will not have any chance of getting your merchandise. The talk to a live person option will only work if its in there favor. They have cut me off in the middle of a conversation. This web sight is crimanal. DO NOT WASTE YOURE MONEY YOU WILL NOT GET IT BACK!!! If you decide to go ahaed and try change your account numbers. This company is just as bad as the TALIBAN execpt they blow up your account. If you decide to continue its your fault!!!

  • Li
      15th of Jan, 2010
    0 Votes

    Dear Mike Coalburn,

    LightInTheBox.com would first like to take the time to apologize for the unpleasant experiences that you have had while shopping with us. Thank you for taking the time to post your feedback and comments, as we truly appreciate any opportunity to improve.

    As there was no order number included in the complaint, would it be possible for you to provide more details? Please email contact@lightinthebox.com with your order number and contact information and we will begin the process of looking into your complaint.

    Again, we are very sorry that there has been such a massive breakdown in communication, and sincerely hope that we can help you with your order.

    Kind Regards,

    Grace
    LightInTheBox.com

  • Ca
      29th of Jan, 2010
    0 Votes

    service very bad. I'm try to contact about refuned but not response from them. 20 days past not have anything form them.

  • Na
      12th of Feb, 2010
    0 Votes

    Why can't we get in touch with them by phone? I won't recommend anyone to do business with these guys and I sincerely believe we'll catch them one day. There's always an eye watching you.

  • An
      16th of Feb, 2010
    0 Votes

    I ordered my dress and was assured the I would receive my dress before my wedding. Here it is 3 days before and I still don't have my dress. They don't answer because it's Chinese New Year.
    I paid extra for express shipping. Thanks for ruining my day!!!

  • Ha
      12th of Apr, 2010
    0 Votes

    www.handbagspress.com Professional knockoffs bag&purse seller online, specialize in providing the latest fashion replica designer handbags, wallets and purses, we are not manufactor, but we have very good relationship with the handbags manufacture& factory here in china guangzhou, we know the best for what customers need and care . and we can supply the most Fab bags and purse for our customer .we are not only dealing for brands handbags, we are also sell the custom made handbags, you can send sample or photo for which bag you wanna to get .if the quantity is large enough (each style more than 20pcs, we can made for you . A lot of customer are now just wanna same style for brands items .but when come to shipping .they only wanna for ship the items without logo, so that they can avoid the customs problem, especially for large quantity order . For example, one of my customer ordered 50 balenciaga bag, but they called us to removed the logo and hardware here, and ship the bag without logo first ..the logo and hardware are send in the second package .another customer purchase plenty of chanel purse, but they asked us to made the Chanle Logo CC to OO, this is sonds funny but that is truth .(this OO chanel bag are easy to pass through the customs ).only the smart buyer and seller know this requirement, As we said here .we are the replica handbags dealer in china, the replica handbags are not as expensive as the original one but they are same quality as the authentic items .Our factory here to purchase the real one and then make as same as the original one .that is our secret for why our handbags are so closed to the original one .our slogan is :everyone can enjoy the luxury!

    we are here to wlecome you .do not be hesitate, come on .and be trendy hippies

  • Ha
      12th of Apr, 2010
    0 Votes

    Professional knockoffs bag&purse seller online, specialize in providing the latest fashion replica designer handbags, wallets and purses, we are not manufactor, but we have very good relationship with the handbags manufacture& factory here in china guangzhou, we know the best for what customers need and care . and we can supply the most Fab bags and purse for our customer .we are not only dealing for brands handbags, we are also sell the custom made handbags, you can send sample or photo for which bag you wanna to get .if the quantity is large enough (each style more than 20pcs, we can made for you . A lot of customer are now just wanna same style for brands items .but when come to shipping .they only wanna for ship the items without logo, so that they can avoid the customs problem, especially for large quantity order . For example, one of my customer ordered 50 balenciaga bag, but they called us to removed the logo and hardware here, and ship the bag without logo first ..the logo and hardware are send in the second package .another customer purchase plenty of chanel purse, but they asked us to made the Chanle Logo CC to OO, this is sonds funny but that is truth .(this OO chanel bag are easy to pass through the customs ).only the smart buyer and seller know this requirement, As we said here .we are the replica handbags dealer in china, the replica handbags are not as expensive as the original one but they are same quality as the authentic items .Our factory here to purchase the real one and then make as same as the original one .that is our secret for why our handbags are so closed to the original one .our slogan is :everyone can enjoy the luxury!

    we are here to wlecome you .do not be hesitate, come on .and be trendy hippies

    www.handbagspress.com

  • Ca
      4th of Jun, 2010
    0 Votes

    I just ordered 3 phones from them - and I am getting a lot of emails asking for photo identification before they ship? I have never heard of this before when ordering something online. Reeks of Identity theft. I sent them a copy of a legal letter and a bank letter which clearly had my name and address on it - but nope - photo id?
    I suddenly distrust them a lot.

    Brid Sullivan, The caprine scene.

  • Ta
      13th of Dec, 2017
    0 Votes

    @Caprine scene hey how did you contact them

  • Ms
      9th of Jun, 2010
    +1 Votes

    Hello All,

    I have purchased a gps/dvd player for my car. I ordered it and got it after 9 days. HOWEVER! The device had more problems that I could ever imagine. DVD would freeze, gps did not work, there was a gps button but nothing happens if I click on it, Device would freeze and not turn off, I had to hard reset it few times, then hard reset would not work, I had to disconnect my car battery to reset it.

    Nine days later after receiving date I contacted Lighinthebox. I was advised to ship item back for a replacement and they will cover the cost of shipment up to $70. For that amount of money the only option was to send item back through ground/sea. Usually it takes 4 to 6 weeks for the item to be delivered to china.

    Here I am 58 days later, and I have not received a working item yet. Lightinthbox has refunded me the shipping cost (about 50-60 dollars). Unfortunately I have paid over $100 to get device installed. & will have to pay another $100 to get another wiring done, or to get the manufacture radio back in.

    I have recently contacted the company to follow up on current status of order. I was advised item will be processed around June 7. So now we're past June 7, I contacted them yet again. I was advised that item is not available due to demand. Yea I'm sure people are dying to buy the same in dash gps.

    I was quite patient with them. The main reason I purchased this device is for the road trip I'll be on very soon. So I guess if I’m on the road I’ll have no radio/audio player installed.

    I have contacted my VISA Company, the one I used to pay for item, and filed complaint to dispute this sale. I was advised 4 weeks to get issue resolved.

    At this point I DO NOT RECOMAND lightinthebox to other online buyers. I would have defiantly paid the extra $200 and purchased in dash gps from Best Buy or Future shop in my local area.

    I will defiantly not recommend it to my father and sister who wanted to get in dash gps for their car as well.
    If lightinthebox owns up to their promise and take serious action I will post updates to this post and let everyone know how they handled the case.

    If by any chance someone from lightinthebox reads this, I have opened 4 tickets regarding this matter. I'm not sure what different it would make if someone from lightinthebox replies to my posting asking to resolve this matter. But If you do get a chance to read this my order number is: 1003222200585817, maybe you can post a reply on how you resolved this matter.

    So yes I agree, they have the worse business practice I have dealt with online so far.

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