Light In The Box review: do not use this company! 253

Still no order and no replies

Order #[protected] not received

Order Date Order Number Order Total Order Status Action
April 27, 2018 [protected] AED 90.38 Shipped
April 28, 2018
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Tracking Number:
[protected]
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Package Not Received
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i ordered a rc drone it has not arrived is it lost or on it way.

I have already paid for my order no. [protected] amounting to 75715/- INR but the site is showing that the payment is still awaited. Kindly check your account for I have already made the payment and kindly update the same on your website. Also, Please dispatch my order at the earliest.

My order was shipped to Jordan then undelivered to me & I contacted my local post & the order was shipped back to sender

On 1st July I ordered a case for my LG K8 2017 smart phone from" Light in the box", but to date I have not received the item despite the money being taken from my account by Pay Pal. Please advise.

I still have not received the goods ordered

I still have not received the goods as ordered.

I NEVER received my order. When asking for a refund, customer support only says: "It's on its way, just keep waiting some more things usually arrive within 20, 45 or 90 days" (we're almost 3 MONTHS after order now!) and closes the ticket as "resolved". I ordered because the website said shipping within 2-3 DAYS - not MONTHS! This is not customer SUPPORT but customer FOOLING.

Still no product, no refund, no support. The complaint button to have this issue checked by a supervisor only goes to an "Access denied" page. Very convenient business politics - they make the customer FEEL as if they can complain but at the same time make sure they never actually RECEIVE any complaints!

All I get is SPAM emails although I never subscribed to a newsletter but UNsubscribed already multiple times but keep getting their SPAM.

Be wise - DO NOT order from LightInTheBox - they are SCAMMERS! They are taking your money and wasting your time.

I have made order number [protected] but could not complete order . It shows that email address is not confirmed although my account is through the same email which is pr.Khalid@yahoo.Com
please check and email me what to do to complete my order. Your contact number [protected] is not responding

hello my name is burg Ron
at 15-02-18 I have made an order of 3 item's
the papal detail is 3NF70802DY8053026

at 02-03-18 you have sent me a refund massage for the sum of 58.11 ills

I wood like to know why which item you did not have
thanks Ron

my mail : burg.roni@gmail.com

I first ordered a mother of the bride dress from this site. I was very skeptical but the dress was delivered within two weeks and not only look great but was well made also. I then ordered my wedding dress and it too came as promised. A custom dress within two weeks for a lot less than any department store in my area is pretty darn good. I had no issues, very satisfied with my purchases.

I paid for expedited shipping and they tell me it will arrive in three weeks

I paid extra shipping because the stuff I ordered is for a party in April and they say it is coming regular mail and will take another twenty days to arrive. This is not good.

I am so happy I Googled this company. I placed an order for two packs of hair totaling $250 + and was paying thru penpal when my order couldn't go thru. The following day I tried using my bank card and the cashier says your card declined. I called the bank and was told they locked my account because of a fraud alerts due the address of the company came up suspicious. Now I know why. Thank you all for being so kind to advise other customers.

【TO ALL CUSTOMERS】
Dear Customer, please note that usually customers can submit tickets to Customer Service on the website and will be replied within 24 hours guaranteed. Here is the guide of how to submit ticket. http://www.lightinthebox.com/knowledge-base/c1192/a2974.html

【NOTE】If you don't know how to submit a ticket and want to post a review here, please kindly clarify the problem with the Order Number and details. The supervisor will create a ticket for you within 24 hours as long as we can locate your order.

I ordered dance shoes from Light in the Box in January. They arrived in March and were the wrong the size. Their web site was hard to navigate for returns and I also had to upload a picture (of the wrong shoe size?) in order to request a return. All they did was send me to this site with a ticket number? DO NOT ORDER FROM THIS COMPANY!

it took two months to receive my order - wrong size was shipped

Boy I guess i'll count myself lucky after reading all these complaints. I ordered 2 handbags from Light in the Box and got them sooner than I thought I would. I got a call from the shipper when it would be delivered so I was here when they arrived, I also had to sign for them. They looked exactly as they did on the site and they are gorgeous. However I don't think i will be ordering anything from them again. WHY PUSH MY LUCK. beth8055

we offer electronic product online

I ordered a wrap for my wedding dress on Nov. 19 it is two days before Christmas and I still don't have it. I have no need for the item being that I am already married. It was supposed to have been delivered a few days before I left home to get married and never arrived. I emailed them as I still do not have it. I told them I want a refund as I have no use for item-which by the way was not a special order. It has sizes. They also offered me a a four dollar coupon. Why on earth would I use a coupon from a company that is unreliable and has poor customer service and who do not want to offer a refund. Please do not order from them!

I've been buying from lightinthebox for about 3 years now. Never had any issues with them. Always fast shipping, they respond to my emails when I have a problem. Once I was missing an item in my shipment so I let them know, and the next week I had it and a second item if the one I had already gotten. No complaints here. I ordered my wedding dress from here too, it's a bit big but that's my fault. I didn't know my dress size so I guessed. Whoops. I bought a purse from them as well that I use every day and am in love with. It's perfect. Plus they give coupons and % off! Deal! I will keep buying from them no problem. :)

I was going to buy a couple of bike frames from this site. Prices were to good to be true and free shipping. So I thought I'd read some reviews not just from this site but from other sites too and boy am I glad I did. I feel bad for those who were ripped off or sent crappy products but I thank them all for posting their experiences for others to read. I now know I will never use lightinthebox to buy anything. I think I'll just pay the extra money here in the states and know that I will receive what I order and if not happy at least I won't have any problems with returns.

I have no problem giving my order number if you think you can help me out with this problem. It's #[protected]. I ordered a dress from lightinthebox.com on January 15th for an event on February 11th. According to processing time (3-6 days) and shipping time (3-5 days), I would have had my dress in plenty of time. However, I found out on Friday that my dress wouldn't ship until the 11th, the day that I need it here. I have been trying to get in touch with someone ever since, but couldn't find an email address or phone number. I am now attempting to cancel my order, which is not a custom made item and has not yet shipped. But, I find out that I stand to receive as much as 50% of my original cost or as little as my shipping cost?! Absolutely not! I was told that the company would deliver a dress within a certain amount of time and obviously that won't be happening. I had to buy another dress, which means that I'm out of twice as much money. I want my order canceled. And I can promise that if I don't receive 100% of my money that I will make it my life's mission to let every person here in America know the horrible, cheating business that lightinthebox.com is. I would really appreciate someone helping me with this problem. I'm obviously very tired and frustrated with this process and, at the moment, highly doubt that I will ever order something from a company, who makes it difficult to even contact them with a problem, again.

Lightinthebox deleted my review on the dress! I reviewed this dress, and it seems they only keep the good reviews on their website. I ordered this dress in a size US 12, and it did not fit properly. It fit my mother which is a size US 8, and it still did not fit her properly. I requested a refund and they told me they would only refund me $30.00 US Dollar when my total with shipping & taxes was about $160.00 US Dollars, and i had to pay my own postage which would come to about $30.00 US Dollars. so i'll pretty much be returning the dress for free, when i mentioned this to them they said to sell it elsewhere =/. I was not satisfied with my order. Dress was extremely small and I was not able to wear my dress to my ocassion and could not alter it because it was very small. Hopefully my review doesn't get deleted again. So guys beware of ordering from lightinthebox, If you are going to order from here do so at your own risk and expect to get $0 refund if your not satisfied with your dress or they made a mistake in the sizing. The only good thing about lightinthebox are the low prices, but how can they be good when the dress doesn't even fit correctly.

DO NOT BUY FROM THEM! i bought several products and i recieved one from 6! contacted customer service, they said they can't find my order. very bad customer service. i would recommend vastsale.com they sell the same products in a cheaper price, i have bought a spy pen from them and i have received it within the week

I too am having a terrible experience ith this store. I ordered a dress to wear to my daughter's wedding in June and it did not fit at all when I received it. I contacted them to return it and they are refusing to allow a return or refund. I have sent pictures to them to prove what I say about the dress and they say they never received them. I even offered to accept a full credit or exchange and have the dress made to my measurements but all they offered was a 30% refund after many emails back and forth!
DO NOT BUY FROM THEM!

Thanks everyone for your review! Thanks god I checked this page before I bought anything from lightinthebox website! This website should be taken down... if they have been ripping people off like that.

i think this company has its good fact and also has it bad fact

lightinthebox.com is really good, anfd you can also visit the lightwiththebox.com too.

I bought a Wii from Lightinthebox only to find out its counterfeit. Ended up being locked due to hacked software as most Chinese companies do. As a Chinese company, you have no recourse and no ability to solve any problems. Best idea, avoid this group at all cost.

Lightinthebox.com is the WORST company I have ever ordered from. The items you receive are absolutely nothing like the pictures. Everything I ordered was of poor quality and looked like they had been sewn together in minutes. It is very horrible. I spent a lot of money and the items took 2 months to reach my home even though they said it would only take a couple of weeks. DO NOT order from this site please. It is a total RIP OFF. DO NOT trust them!

I disagree as well. My wedding dress was a custom order. They told me that it would take about two months to receive. I got it within one and I love it. Not only was the dress way less then what I would have paid for here, but the hem and beaded detail were excellent in craftmanship.

i be waiting 6 months to return me my money for faulty mobile...teriblel :angry: :angry:

Yeah makes me wonder how I didn't get the shaft from them to, I really went into it blind. Paid 27.99 for a generic portable media player from LinTB. I was more concerned with customs blocking the order and the thought of "hey they ripped me off" never occurred to me. It did take them several days to confirm shipment, but I ordered it exactly on Christmas day.it was finally shipped on the 31st of Dec. of 09'. It arrived exactly 15 days later, via the cheap air mail option. I kept saying "I got screwed" "It's not coming", then on the 15th of Jan 2010 it was in a brown box in my mail box. Had super foreign labels on it, my first time ordering straight from China like that.

I also had my fun with the customer support dept, I got the feeling of a dark basement with some [censored] girls reading emails from people and giving out useless and repetitive reply's all with the same theme of "'Don't worry about it", hey ### you lady. I worried about it, you just took off with money that took hard work to earn. It usually took about 2 to 3 days for a reply for my request for info tickets to be answered. With no pertinent information with any of them, just the usual spluge of "Were sorry for the inconvenience"

Even went back to the site many times trying to post my own picture of the device (you can see it here: http://i74.photobucket.com/albums/i267/brittonb/player.jpg ) may have to copy and paste to the address bar. I was unable to post a picture that would show on the site and my original review of the item was never published. I had to "dumb it down some" for they would post it. I like the cheap prices and I'm glad they didn't slide one in me. On an honest scale of 1 to 10 I gave them an average of 6 for low prices and a (-)9 on the customer service. Based on the other posts about them I'll count my good fortune and be done with them.

Wow, I'm sorry others had a problem with them.

I did not have a problem with them. I ordered my dress on a Sunday night and within two weeks, the dress was delivered as promised. I live in New Jersey. Although skeptical at first, but once I received my shipping notification, I thought it would take an additional few weeks because of where it was coming from. My notification came on a Saturday and by Wednesday, the dress was on my front porch. Fits perfectly and looks great.

Dear customer,

On behalf of LightInTheBox.com, we apologize for the unpleasant experiences and the late reply. We are extremely concerned to read your comments. We would like to know more details so we can address this issue promptly.

You can reach me at Denny@lightinthebox.com. Include your order number and contact info (a reachable phone number is best) and we will assist you very soon.

Thanks and Regards,
Denny

I agree with you all, and wished I would have seen this site earlier! I ordered my bridesmaid dress for my friends wedding 31/2 weeks ago with the 5-7 day shipping that I paid $35.00 for. The wedding is this Friday and still no dress. UGH!

This company is horrible! No customer service. The phone number that they offer is bogus! No one ever picks up. I ordered 2 netbooks. When they arrived, one of them was incomplete. Only half of the charger came. They said that they would send a new one. I have been asking where it is and no reply. DO NOT DO BUSINESS WITH THIS COMPANY! Chances are, you will be disappointed.