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Light In The Box.com / tablet return

United States Review updated:
Contact information:
Phone: 14236207878

in February of 2012, about 2 months ago i purchased a tablet from lightinthebox.com and had no problems with it the first month but after the charger tip broke off i had to pay $40 for a charger at my local store. With in that first week of recharging the battery will not stayed charged and the screen says charging but the battery level went down while plugged up to the charger. The internal battery is messed up and probably was when I got the product. I have been trying to reach someone from the sight by email to return the product for either another working tablet or my money back. Since I can not get any response or customer service satisfactory, I will not recommend or either buy from this site again. email; [protected]@yahoo.com

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  • Li
      7th of May, 2012

    Dear Ashley,

    Thank you for shopping with us and telling us about your experience. Let me follow up with you via email about your order. In the meantime, please send me the order number to [protected]@lightinthebox.com so I will be able to open a Customer Service ticket for you and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center and our customer service team will help you there.

    Thank you,
    Susan/LightInTheBox

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