Light In The Box
reviews and complaints

Never! ever! under any circumstance will I purchase from this company again.
Paid for expedited shipping which is quoted as shipping time of 5 to 8 days.
Placed order on the 12/2 shipped on 12/10
And pkg should have, by thier own guidelines, to have been received on the 18th.
It is 12/24 Christmas Eve and still no package which means two children go without a gift from their aunt!
Had post office track shipping and it's not scheduled to arrive until the 30th!
If u can't keep your word and schedule don't put it in writing claiming with an additional shipping charge that you can. This company obviously has no idea how much children look forward to The gifts at Christmas.
I will be disputing this charge with my Credit Card Company, requesting a shipping label at no expense to myself, and be Shipping The Items right back for a full refund! You are not the only company offering this product!
Warning to anyone considering a purchase
Don't!
Sent from my iPhone

I ordered items from Light in the Box (LITB) under Order # [protected] on 11/27/16 with an expected delivery of 12/21/16. LITB shows shipping as of 12/9/16. The expected delivery date is 12/21/16. As of 12/22/16 there is not package. I opened a ticket with customer service asking about the whereabouts and was referred to the Track Package resource (as if I had not already used that link). 17Track is the shipping tracker and it is bare bones on information. It shows nothing except that the package left China and entered the US. There is no indication where in the US the package is located to gauge when it might arrive.

Customer Service changed the status of ticket [protected] to Resolved, adding a remark that it could take as long as 1/15/17 to arrive. Frankly, this is not a status that reflects 'Resolved', rather I don't know and I need to send you a canned response. I still have no idea where the package is located or when it will arrive.

I have submitted a complaint to the Supervisor for review but I am skeptical that I will receive another canned response. The items are needed for a New Year's performance. Otherwise I need to order another outfit and spend money on overnight delivery.

Again, for an order that was made on 11/27/16, this is poor processing and a worse response when I have waited until after the delivery due date to act. I also have to admit that I have a complete misunderstanding of what is takes to deliver something from China, dealing with foreign outlets and not being able to pick up the phone and communicate directly with the outlet. It's no Amazon for sure!

I sent an email to Lightinthebox but when I went online to look for an answer to my complaint I was no longer a member. I had been deleted!
The value of the bike I ordered was $293.00 US c/w mag wheels.
The bike I received was listed at $199.00 US with spoke wheels. I found in some old messages from the company but I cannot find online now.
My tracking number was 1Z31Y1Y90493795680.

tried to contact to return said I had no orders on my account and that my email was unconfirmed yet I receive emails would like to return dress it was wrong size reordered again the correct size so I need to return the first one I am running out of time as you only give 30 days yet make it impossible to do so couldn't even make an inquiry I am not with a company purchase order no [protected] invoice number [protected]

I have unsbscribed from Light In the Box's emails more than 10 times over the last three weeks...but although the web page confirms I'm unsubscribed, I still receive multiple emails every day. I can't find a customer service number because I haven't actually ordered anything - can anyone provide a number? The one listed on this page doesn't work when I call.

While it sometimes takes a day or two to stop receiving emails once you unsubscribe, this is a company who would rather continue pushing their products with no accountability for respecting customer's wishes - the worst type of spam. And no one to call to ask in person to remove me. Definitely won't ever be ordering from this company, especially after reading all the horrible stories from customers.

I cancelled my order before shipment. Customer service reply ed they shipped the items day after I cancelled. They said to accept the package then contact them for a rma retun number. The tracking number was bogus it shipped almost 2 weeks after I ordered my items which specifically said immediate shipping available and a paid for upgrade shipping on top of that also. After I received items I went on there website there is no customer service contact page of anyway to get a hold of anyone. There is no where on website to get a rma number return request it's fake does not exist. So iam out $130 for no reason ): terrible company please go anywhere else.

I order a dress 2weeks ago, the dress was suppose to be made to fit. This dress is very bad quality. One sleeve is bigger than the other. The lace ribbon has 3 bad spots, were the thread was not on the fabric and it left 3 small holes in the ribbon lace up for the dress. I've chat with a rep. And all I want is another dress or a refund. Please give me a return ticket. I'm very upset about this dress. I order a sz12, because I wear a sz10 and this dress is know where near a sz12. I'm VERY DISAPPOINTED.

I bought this product for a birthday present. The product doesn't come with any instructions. I consider myself to be ok with setting up electrical goods but whatever I trued I could not get the clock to work.

I went onto forums and even youtube and I encountered numerous complaints about the product.

I complained to Lightin the box and they apologised and promised an immediate refund (less the shipping). That was in August and to date I have not received the refund and they have closed the case so I cannot even query where my refund is.

Bad company Scrap : Light in the box limited litbinthebox
[protected]@gmail.com
[protected]@lightinthebox.com

If you order with this compagny a big order you may not received anything because they use Intelcom to cover falsification fraud ! Intelcom sign your name ! And you don’t receive your items at all !

Bad company Scrap :
Intelcom Express
1380 Rue William #200, Montréal, QC H3C 1R5
Téléphone : [protected]

Signature total falsification fraud ! Intelcom sign your name ! And you don’t receive your items at all !

When the light was received there were no batteries as pictured in their ad. So when i confronted them they say sorry batteries removed. So i ask for them to send me batteries and they simply offered me a discount equal to what they valued the batteries to be worth on a future order. So with that being unacceptable i requested that they send for a return pickup. But they expect me to ship their falsely advertised merchandise back to china with tracking at my expense. So if you order from this company, you might as well just roll your window down on your car and toss $15.00 out. The result would be the same. They definitely hide behind the fact that they are difficult to talk to.

Purchased evening dress from Light In A Box for a wedding. Purchased June 17, 2016 through Papal. Received the dress three days later. Dress did not fit properly. Zipped only half way. I requested a return via their instructions on "My Order." Their response was " it was a made to order dress and could not be returned." This was not a made to order. I sent no measurements, and I received the dress to quickly to be a " made to order." I tried to respond three more times but received no response. There is no customer service number nor anyway to talk to a person. This is a bogus company. I believe these are all seconds and irregulars, as the dress fit strangely. I have sewn in the past, and I can tell something was not right with the dress. I had relatives try it on and it fit them the same. What legitimate company would not have a customer service? May have got me this time, but never again. I am out $106.00. Would love to get my money back!

to Hillman Huang
this is what they sent to me .
Dear Customer,

This is Customer Service Supervisor Rebecca. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.

First of all, please be kindly advised that your shoes were not wrongly shipped. You may see that you received “EU 44”, which is as the same as you ordered. But we regret to tell the suppliers attached a size label with wrong “US and UK sizes” on the shoes.

If the shoes don’t fit for your family member, we’d like to help you return them back for a full refund. And we also would like to offer you another GBP8 rewards as extra gift, after we receive the return package. You may use the rewards for your next time shopping.

P.s: We 5.are unable to arrange replacement for you because all the shoes were out of stock and the shortage will last for very long time.

my reply .
hi Rebecca
that is all the evidence i needed to start a formal court proceeding as u have stated that 'But we regret to tell the suppliers attached a size label with wrong “US and UK sizes” on the shoes.
So yes they were wrongly shipped and if you knew this problem you should of informed me and i would of cancelled the item!
But i guess you as a company are trying to off load Your faulty stock to unsuspecting customers which if you read up in retail law is call Fraud or fraudulent activity.
so this reply will be forwarded to the trading standards department in the United Kingdom and China and or where ever you operate from and this is quite clearly not my problem or my fault what so ever i would like you to send me a pair of air max 90s in black or the closest you have or a plain white in a UK size 10 or US 11 as u can see in my order i selected a Size : US11 / EU44 / UK10 / CN46 and you have not supplied my with the item i have paid for and are depriving me of this item and of my statuary rights as a customer who has paid in full.
i would like you to pass this on to your director a Mr. Xiongping of give me a email address to him or your legal team to resolve this matter.
as I am sure they would not like the company to be put on a you tube review for the complete embarrassment and your un-professionalism practices of your so called supplier that cant size your products properly. I am sure this will effect your sales.
Like i said i will accept compensation as in form of a right sized pair trainers and i will not proceed in any kind of action.
kind regards
Emily

Order number: [protected]
Order date: june 04, 2016
Order no.: #[protected] of [protected]:31:12

Portable ventilate net front backpack bag pet carrier for pets dogs #[protected]

Per your website, I measured my dog, and ordered size l, per the item information provided. it was too small. I was going to return it, but the cheapest way to return it would cost me $6.80 flat rate via united states postal service. this is more than half the cost of the item I purchased.
I want a complete refund. you provided the wrong information

I ordered a shoe rack, which was in very poor quality. When I tried to put the shoe rack together, it would not hold and the rack would fall apart. Hence I wanted to return the item. However, I'd have to pay the costs of returning the item. The shoe rack was £7.99 whereas to return it will cost pretty much the same amount of money. This has been a complete rip off. There were also certain items we ordered that did not arrive. I called up to ask for the items, and they added the item costs to the total price, which had already included the missing items as well.

I Ordered wall decals on May31 and payment was processed.

I had tried to place the order on May 30 but I did not have all info needed. I thought I had cancelled the order when I exited the site.

I was able to place the order the following day as I stated above and payment was processed. I received an e-mail asking me to complete my order of May 30. I replied that I had placed a separate order for the same items and to please advise me of the tracking information.

It is June 8th and I have yet to hear anything.

I would like the items delivered to my address as soon as humanly possible as they were to be gifts for my granddaughters birthdays, June 14th and June 21st. If that can not be done I would like a FULL refund of American dollars.

I have only the order number for the order I thought was cancelled. It is [protected]. @ 19:39:41 PST
Please help.

My son bought me a wall clock from this site in April. The delivery charge was £24.30. When it arrived it was broken so I started the horrendous process of sending it back to POLAND. The cost from the UK was £33.30. Once the clock was deemed by the company as broken they then told me the refund would be is USD. They omitted the return carriage charge. Many emails later I'm told I have to claim my carriage charges via PayPal and the refund is in USD for both the clock and all the carriage charges. This has been going on for weeks. The initial refund could take up to 25 days. I've requested the return charges through Pay Pal just to get them back. Very difficult Customer Service. Lack of understanding on which country the product is purchased in and a 'couldn't care' attitude.

I can only suggest that unless you are desperate don't use this site. It really isn't worth any savings you could make.

on the 12 april 5 april and 31 march we placed an order for headtorchers order numbers #[protected] x1 #[protected] x2 headlamps/bikelight LED 4 mode 5000/4000/5800 lumens waterproof rechargeable impact resistant cree xm-l t6 18650 that came with batteries and a charger that was what was ordered and we received a boruit high power headlamp-3xcreet6 with no batteries or charger it is not what we paid for it is a disgrace and we are extremely disappointed we want our correct order sent I personally would never recommend this company to anyone ever and I will take this matter further if you do not replace my order look forward to hearing from you

I am infuriated about this website. I was not happy with several items in my order and wanted to contact them... I don't see any email or phone number for them, and I am unable to follow their instructions for submitting a "Customer Service Ticket" since my Order Number doesn't even work!

My order does show up on their website under "My Account""My Orders". It shows that it has been ordered on April 03, 2016, and my tracking number is [protected] . It marks the order as shipped that same day. However when I click on the tracking number, I get this message:

"No Order Found
You may have entered your order number incorrectly. Please confirm and try again.
This order number may be more than 18 months old. Please note that we only keep up to 18 months of order history."

I mean, WTF?!?!?!?! What the heck do you expect me to do when the only way to contact them is by submitting a Customer Service Ticket and the only way to do so does not even work?!

I even attempted to contact an email address belonging to their sister site, [protected]@dropinthebox.com explaining my situation and only got one response from a person called Deng Pin which completely ignored my explanation and repeated the same thing Lightinthebox website tells you to do, to click on your tracking number and submit a Customer Service Ticket. When I responded again repeating that I am contacting them because I am unable to do so, I no longer received a response.

Since then, I've emailed [protected]@lightinthebox.com (no response), [protected]@lightinthebox.com (automated response saying that address is no longer active and that I must go through their website to contact them), and [protected]@lightinthebox.com (no response).

This is by far the WORST experience I've had with a Chinese retail website.

I urge Lightinthebox to contact me ASAP on this matter... either that or fix the problem with their website so I can reach a human being that can actually help me! Really really upset. Never ever doing business with them again.

I asked to return the two dresses I ordered they were not right, I ordered two because I wasn't sure which color I wanted and now you are not letting me send back any! They did not fit right they were very uncomfortable! Please help or I will file a consumer reports complaint! Here is the response:
Dear Customer,

So sorry to upset you this much.

Please provide us your measurement of bust, waist, hips and hollow to floor so we can see if size is made wrong.

If you simply ordered wrong size or the fit is not as you expected, Please kindly noted that the dress you ordered is a Made-To-Order product, which is stated under the "Add to Cart" on the product page. It's not just pulled from a warehouse - once your order is confirmed, our tailors begin selecting materials in the color you requested and cutting fabric based on your measurements. Even Standard Size dresses are made to order for each customer.

In this case, we are sorry the return request will not be accepted if the dress is ordered in wrong measurements or doesn't meet your standards.

But we may offer you 2 solutions please advise us which one you would like to take:

1. If you ordered wrong size, we are sorry that we can only arrange re-sizing service while return for refund or replacement is not available then. Re-sizing is free but you need to pay shipping fee both ways and it takes a little long since the dress need to be returned to China. Please advise us following your measurement of bust, waist, hips, Hollow to floor, Height

Following links are about how to measure for your reference.
http://litbimg.rightinthebox.com/images/wholesale/201309/64002/measure_middle_en.jpg
http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3

2. Or you can keep the dress and have the dress altered locally; we would like to offer you a 32USD REWARDS which values 20% of this item price, you may use the rewards for your next time shopping with us.

We are looking forward to your response.

Sincerely
Coruncanius
LightInTheBox Customer Service

Here is what I wrote back:
This is not okay. Both of these dresses do not work. I found other things on your website that I would like to order but I will not use your website again if this is not resolved. Also, I will be sure to submit a bad review and file a report to consumer reports. One of the dresses I did not even open or take out of the package. And both are standard sizes. No where on my order did it say that I could not return the dresses. Please send me the return forms as soon as possible so we can resolve this issue.
Drea Woliczko

PLEASE HELP!

there is no way to unsubscribe from the spam newsletter that keeps coming with annoying regularity. Impossible to delete account. Impossible to change default e-mail address. Extremely difficult and confusing way to contact customer service. I am still waiting for a response to complaint made in january 2016 which as far as I am concerned was not resolved.