Light In The Box
reviews and complaints

I received my order on time but the bag was a very different colour to the photo on the website. This is now the third day of contacting them asking how to return the bag. They still have not advised how or where to return to and have offered me a "rewards" credit of half the value of the bag itself! Wish I had read the reviews first. Never again!

I thought I ordered 2 pair of curtains online. I went through the entire process including giving my credit card details. I waited for an email confirmation and did not receive one. I then checked my bank and its shows a payment of $109.21 AU on the date and time i placed the order. I want to know where my order confirmation is as its showing up i have no orders on my account on the Light in the box website. I am beyond frustrated and need a response ASAP.

I purchased clothes in April 2012 and i recieved clothes that were of very poor quality some were torn. I sent them back but never got a refund. I have just ordered some clothes with $200 and some pairs of shoes. Please send me quality things shown in your website. My order no is1809181130784484.
I have not recieved confirmation email neither is my order showing on my account. For the sake of your business please do the right thing by your customers. SELL WHAT YOU ADVERTISE, DONT USE FAKE PHOTOS

Afternoon

I received a dress I ordered and was delivered to my holiday address in Devon Lydford EX20 4BE

I had a bill for a fed ex delivery charge at no time was I ever advised I would have to pay a delivery charge to fed ex deliveries as it is nearly the cost of the dress! Therefore I would never have ordered it in the first place.

I might add I have also purchased a similar dress and had no fed ex charge!

I have spoken this afternoon with a company called control account plc [protected] ref 2357242 and they are adamant I pay for this fed charge
I would appreciate if you could contact them and finalise this error

Many thanks

Mrs Helen Salt

i have been trying to return several items purchased for over a week. They responded with a ticket # and everytime I try to look at it, it says the website is being worked on. The US phone number listed is out of order. There is no way to contact them.

The sales email isn't working either. There is no way to reach this company. I want to return the items and get a FULL refund.

Ordered 3 items quite a while ago and still not received! Tried emailing the seller to which they stated they could do nothing! Is there a telephone number to call this company? When I go on to track the items I am now unable to view this.

Will not be recommending this company to anyone else as the service I have received has been below poor to none.

I ordered a smart watch from Light in the box after made the order they confirmed me that the product will be delivered to me by 15-25 days as the product coming from China to India so I agree with their policy but when it cross 45 days I knock to the customer care and they convinced me to wait another 45 days and did I now the transit time is crossed the 90days but till I didn't get my product don't whether anyday will I get my product or not now everyday I'm contacting with the customer care but they are unresponsive I think they forfeited my money it's a worst experience I got from this online shopping site from China.Dont buy any products from this site.
Sayantan Chatterjee.
Burdwan, India
Order Id/reference No-UC475259470MY

I ordered some light bulbs from light in the box but the bulbs were darker than the pictures so i requested an exchange for a lighter bulb. this request was sent on the 22nd of August and i still haven't had a response even though they are supposedly committed to responding in 1 day. they do not provide a contact number so i can't speak to anyone and don't know what to do. the total value is £22. please help!

I ordered my package on 21st aug with standard delivery period of 4-8 days..shipment didnt received and now customer care is informing me to wait for another 10-15 days...hats of to you people...I will be making complaints against you at the district forum and will see whatever actions i can take on my part.. This is not the way u can play fool ur customers..it was meant to be a gift such experiences wont make anyone trust you people...Either deliver my order by today or I will surely look forward against you at my level..my order no is [protected]

I have ordered a linen shirt having white color.
The color mentioned at your website was also white.
But u have delivered the product with cream colour.
Kindly exchange the product as I am not satisfied with this color.
Please do the needful as early as possible.
My order number is [protected].
I submitted ticket related to this matter but no any action taken by the company. My ticket number id : [protected]. And there is no any option related to product exchange and return problems. They only provide ticket facility to product not received or custom duty issue only. The company is fraud. They can't provide any after sales services related to customer satisfaction. They ignores the customer problems related to their product.

I bought a pair of Ballroom shoes online from light in the box website. My size in UK is 6 so I ordered for UK-6 but they are small for me. I was shocked to see that they are not fitting me. Its been 3 days I received the order so I contacted the customer services and they are saying I cant exchange them I ordered from Made to order. Its the first time I ordered online from their website and there was nothing mentioned as mada to order on it. I was just requesting for an exchange but it seems like there is nobody to understand that its my first order and I didnt know that there is no exchange facility. I would never buy anything on their website if it was telling me there is no exchange. I asked for a refund at the end but they replied to me saying I need to go on a website. But when I clicked on the website there is nothing mentionef on it for a refund. I am really dissappointed with the service and I dont know what to do with those shoes.

I have Android Box held up by Lisbon Customs & the order that they email about is NOT LISTED IN MY ORDERS! order No. [protected] Tracking No: LZ591203361CN

I`ve asked why this should be & they`re still processing what should be a simple logic that either their software or staff are crap! When you login through Facebook there`s no record of any orders with this company & the only way to contact them is through My Orders which this above order is currently not listed. This must take the award for craziest & worst service to-date I`m trying to explain to customs who are not the nicest of people that the people Emailing me about my order can`t even put the purchased item in my A/c! Light In The Box for your Non Service YOU ARE TOTAL CRAP!

My order id is [protected].i have order a shirt on 28 april 2018 but i haven't got this product even i have paid Rs870.After 2and 1/2 months, the customer care said that the product have returned, so i have said that please refund my amount and they said i will get refund in 10-15 days.But i haven't got my refund.This shopping site is very worst.

I ordered 3 dresses from Light In The Box. Not only were all 3 items absolutely nothing like the image shown, badly tailored, poorly printed and terribly ill fitted with uneven hems and threads coming out, the customer service has been absolutely shocking. I have never dealt with such an unprofessional company in my life, right down to the layout of the site which ensures customers are delayed from contacting customer service at all, taking me round in circles and wasting my time. After going back and forth with my Order, they finally processed my Return but refused to reimburse the shipping fare despite selling me 3 fraudulent items. I Returned my Orders back in July, they 'Closed' the ticket but I am STILL waiting for my Refund despite paying via a registered Paypal! No Information, no apologies and my money has not been returned. If this is not dealt with soon, I will be reporting Light In The Box for Fraud and will also be contacting Watchdog to warn more customers about this horrific scam company.

I received the phone I ordered and it is not functioning with my current service provider. I am entitled to a full refund but I was told I'm expected to cover the return shipping cost that I cant afford. I need help with the cost for shipping being covered since this is a legitimate refund request. No staff has attempted to help me with suggesting another device that would fit my needs. I want my money back. Im extremely disappointed with my experience and the company's response to my dilemma. There is no policy on your website that says lightinthebox.com will not pay shipping cost for return items.

I placed an order for two pearl/crystal rhinestone hair combs -
Order No: [protected]
The combs arrived in a small packet and the products were not adequately packaged for the type of delicate product.
Inevitably, both the combs were badly damaged (pearls broken off of the actual combs) and the comb feature was detached from both combs.
This made both combs unusable, these were to be worn for my son's wedding and alternatives had to be sourced from elsewhere.
As requested I followed the returns procedure by the letter and they were returned on the 25th June 2018.
Since this time I have contacted Light in the box many, many, many times to chase up my refund of £ 17.39 but to no avail.
44 Days have now passed, every time I make contact I am told to wait a few more days. It is clearly obvious that this package will now have been received and that clearly there is no intention of refunding my money whatsoever. Their customer services approach is absolutely appalling and disgusting how they treat people and are getting away with it. Action must be taken against this set up.
If you are in any doubt whatsoever DO NOT use this company. I am the owner of a well established business for 37 Years and would not even consider treating any of our clients in this unacceptable way.

I made a big mistake of buying an electronic product of around Rs 1000/- from Lightinthebox. They said my product will be delivered in 10-20 days. After 30 days with no delivery, I contacted their customer care by raising a ticket. They said to wait for 40 days and closed the ticket. But after 40 days also the product was not delivered. I raised another ticket in which they mentioned please wait for 90 days as sometimes the package is stuck in ships due to bad weather etc. Since then I have been repeatedly chasing them for refund which they are not doing. Please read this funny response from Lightinthebox customer care "The reason why we can run successfully for more than 10 years is because we care about our customers' bla bla. Unfortunately your package was delayed due to an extremely busy schedule of the courier.So you still have great possibilities to receive it within 90 days, before [2018-09-12]. If you do not receive it by that day, please open a new ticket to us and we'll file a case with post office to check."

They have no intension to deliver the product or refund the money. Absolute fraud company based out of Beijing, China. It is also listed in NYSE. Previous CEO Quji(Alan) Guo since 2016. Presently Mr. Zhi Yan, Co-Chairman and CEO of Zall Smart Commerce Group Ltd.(formerly known as Zall Group Ltd.)("Zall"), has been elected as Chairman of the Board for LITB. What a dirty little company with sneaky guys as CEO. All in all please avoid purchasing from LITB. They will simply walk away with your money like polished thieves.

When placing the order I have paid for the tracking delivery service. You have not provided this service and have shipped the items via a non tracking service. I have since requested a refund for the delivery charge as you are not providing the service I have paid for (see Ticket ID:[protected]). I have provided the screenshot and sent this to the email address as requested and you have ignored this and closed the ticket. The ticket is not closed and i am appalled at the service you are providing. You are required to refund the delivery charge as you have chosen not to ship the item via the service I have paid for without my consent. Please resolve this issue ASAP.

I ordered an emerald green prom dress on the 12th of july 2018, the payment of 100 pounds was taken from my credit card immediately, 7 days later I received an email stating that the dress was out of stock! Incredible that a payment could be taken based on lies when there never was a dress available in the first place.
I have since sent several messages and have not even received a one reply! I just want my money back, my order number is [protected]... My ticket id is [protected]. I had to buy a new dress for this special occasion and have lost complete faith in online shopping out with the uk

Elizabeth

Dear Sir/madam,
I had purchased a shower from Lightinthebox.com on dated 16 November 2017 for my new house which was under construction at thst time..after getting package i noticed that the product is not as it is described in the website. I raised complaint ticket to their customer service department regarding that, and after many discussions they have only refunded me 30 percent amount of my total amount spent. Now my construction work is over and i put the shiwer into place in my new bathroom, but suddenly i realised that it is not even working, water is getting out very slowly and in very small amount..
Now i again resigter complaint to their customer service representative..and the case goes to some Mr. Alexandru named representative...he is totslly making fool of me..first they have further offered me 15 percent discount then suddenly this Alexandru comes to front snd started agruging with me..he have no solution for me..
I want this person Mr. Alexandru out of this company because due to representatives like these companies loose their reputation..
And please i want my money back..I have spent huge amount to fulfill my dreams but this representative Alexandru put all water on them. I again humbly request you to please do something hard to let them know so that they cannot cheat aby customer in future.
Resolution Demanded: Get refund or credit for your purchase
Complaint filed by: Shashi Sharma
Email: [protected]@gmail.com
Mobile: [protected]