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Light In The Box
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2.2 875 Reviews

Light In The Box Complaints Summary

271 Resolved
602 Unresolved
Our verdict: Engaging with Light In The Box, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Light In The Box reviews & complaints 875

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Newest Light In The Box reviews & complaints

ComplaintsBoard
C
8:37 am EDT
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Light In The Box no support, defective product, no refund

Never buy from lightinthebox.com! Buyer beware! There is no support at all, if product is defective, such as my case with an android cubot mobile phone you will not have any answer from them, you write several times to "customer support" and no answers and no refunds even for a defective product
This company is a big scam, they say you to contact their customer support but they never answer!

Read full review of Light In The Box and 1 comment
Update by ccosmica
Mar 29, 2013 4:30 am EDT

are you kidding on us James from Light in the box? Wrote several times to your "Customer Support" and no answer at all! What kind of service does your company offer? Buyer beware! NO warranty, NO support, defective products and of course NO refund! You will loose your money if anything goes wrong with Light In the Box!

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LightInTheBoxCares
, CN
Mar 27, 2013 4:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

ComplaintsBoard
M
9:34 am EDT
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Light In The Box incorrect goods

after finding light in the box online and finding their prices quite cheap i decided to
order myselve 3pairs of ladies boot in a size 39, i checked light in the boxes
measurements f or these and after double checking ordered a size 39.
after waiting 3 weeks for my order to arrive, when it finally did arrive from dhl i found myselve with a import vat bill for £21.84, which i had to pay to the dhl courier before they would give me my boots.when i opened my order from light in the box i relised that the 3pairs of boots were all a size 36 and nowehere near the size 39 that i had ordered.
after sending light in the box numerous emails and pictures regarding my incorrect boots
they offered me a REFUND OF JUST £36.00 ...EVEN THO I HAD SPENT
OVER £140 ON THEIR INCORRECT GOODS.SO IF YOU WANT TO LOSE YOUR MONEY...GET INCORRECT GOODS...AWFUL CUSTOMER SERVICES...SHOP AT LIGHT IN THE BOX AND LET THEM SCAM YOU...AVOID LIGHT IN THE BOX AT ALL COST

.

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Andy2014
, NO
Nov 17, 2014 3:17 am EST

I got three items, completely wrong size. It has the label L (large). One jacket, two shirts. They are not Large at all. They are the size of a 7 year old at most. And it is impossible to get in touch with the company. On top of this after paying for the clothes, i recieved a new bill a month later for shipping.

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LightInTheBoxCares
, CN
Mar 17, 2013 10:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

ComplaintsBoard
A
4:26 am EDT
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Light In The Box has left an official reply on this complaint.

Light In The Box cam

I ordered several electronics and gadgets over two years ago from this Company for my boy and they NEVER sent it! I had asked them to put the money back into my account they never did- I said, either way, send me my order or refund my money. During this time I had been busy with my investments that it required me to travel every three months so I never checked if it was put in and they never did, they just 'forgotten'. This time I have a bit more free time and I asked them to put the money back and they are offering me a coupon. I dont want a coupon, I want my money back and that's a problem.
This company is a scam- if you are an American be careful! I will make time to write the Better Business Beureau abut this and file a complaint once and for all. If you are an American and knows a way to stop this company from scamming into our country please let me know, because that is what I am going to try to do, stop this company from doing what they do. One thing I did that's right was to keep all their emails to prove their scam. Be careful buying online people!

Read full review of Light In The Box and 17 comments
Update by anainus
Mar 13, 2013 4:37 am EDT

I agree with you- I'm from San Francisco and I travel back and forth to Europe for my investments and I too was scammed by this company . I asked repeatedly to send me my order and to at least give me my money back and they never did, two years later I am offered a freakin COUPON! without any compensation- I tried ordering again and hoping this time they will make it easier and just send me my new order but it was another waste of my time.
I am researching a way to stop this people from scamming into my country and shut down their business once and for all.

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Painter artist
Ft LAUDERDALE, US
Mar 28, 2015 6:00 am EDT

THEFTS! Light in the box should be shut down - I am a artist I paint abstracts, these people have STOLEN hundreds of my images of my paintings off my website and placed those images on theirs up on display and are selling FAKE paintings that look like mine. Do not buy these so called oil paintings most of the pictures of art you see on their site are stolen images from other artist this is a CRIME / copyright all the way across the board! I wouldn't be surprised if they are using toxic poisonous paint to make them. I believe they take a stolen image blow it up as a print as big as they can and slap some paint on the areas of the print trying to make it alike as the original i am sure it looks like crap !
NEVER BUY FROM LIGHT IN THE BOX ! CRIMINAL

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CatherineCalifornia
Encinitas, US
Dec 14, 2014 12:58 pm EST

Aside from how long it takes to receive my order which I was not pleased with (dresses) the quality and fitting, I received a bill from DHL for customs duty. It was a mistake that I made not realizing that this is an out of the US website. It is extremely difficult to get hold of this business. What a waste of time and money spent on this website. I DO NOT RECOMMEND THIS WEBSITE.

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Little Ben
San Antonio, US
Nov 05, 2014 5:47 am EST

I have just began to get into selling online but haven't bought any items as of yet. After inquiring about quotes, my mailbox has been flooded with mail from every Chinese wholesaler company there is. Thing is, I only contacted one. Now if that don't send up a red flag. So I google reviews of them all. Seems like all of the Chinese wholesale are scammers from the reviews I've read about them. I doubt if I'll proceed with my online venture, at least not with any Chinese wholesaler or any wholesaler outside of the U.S. My suggestion to all U.S. citizens is to boycott everyone of the foreign wholesalers. Yep., cut them all off completely. The way I see it is they can make a lot of money dealing with U.S. customers fairly and honestly. That apparently isn't an option for them. Cutting them off completely would definitely put them in the position of making "NO" profit from the U.S. Perhaps then they will all realize they are screwing up a good thing.

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Dance America
Coral Springs, US
Jul 30, 2014 9:57 am EDT

Light In the Box is using Dance America Inc Copyright images. They are not authorized to do so. Dance America items are manufactured in the USA. I have been unable to contact anyone at Light in the Box - no phone, no email, no chat available to assist me. Dance America will be contacting a lawyer in regards to this. Please do not purchase any items using Dance America Inc images! This merchandise will not arrive as pictured and the images are stolen! www.dance-america.com

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trishelldotson
New Orleans, US
Apr 29, 2014 3:46 am EDT

I dont know for sure if it is a scam just yet. I placed my order a little over a week ago and everytime I check my order, it says "processing". I must admit, the customer service is terrible. All I ask is, "When will my order shipped?" Now that I am seeing these reviews, I think I may contact PayPal ASAP and just get my money back. I will definitely be contacting my credit card and just avoid doing business with them ever again!

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Miggutiman
Fort Worth, US
Dec 13, 2013 11:07 am EST

I knew I had a bad feeling about them. Hmmm Thanks to all for the clarification.

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paula giannetta
Willcox, US
Dec 10, 2013 1:16 pm EST

ive purchased an item for Christmas present it sad guaranteed processing time less than 24 hours. its a tattoo kit for a Christmas present I paid for it on the 6th of dec and they are saying it won't be shipped till dec 24... I don't know how a clock works were there from but 24 hours is only one day... the it says 3 to 5 days shipping I guess that means 3 to 5 months... they refuse to give me a number to call them back at I guess that is normal poor business .. I now read nothing but complaints about them.. id like to thank light in the box for probably ruining a sons Christmas that he has waited all your for this tattoo equipment... I will NEVER buy or recommend anyone to you EVER..

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NasH78
, US
Dec 29, 2009 8:30 am EST

Want to throw your money away real fast and get frustrated at the same time? Order something from Lightinthebox (dot com)! They are a Chinese company that lures internet shoppers with fantastic deals. I had to gamble with them because I couldn't find a video door phone anywhere at a decent price. My first hesitation was having to use my PayPal account. Stupid me. But for $140 (compared to $500 elsewhere), I bit the bullet. They put emphasis on pre-sales promises, so you feel good until you commit your money.

Product that arrived didn't even have a U.S. compatible plug. It took weeks of delayed email back and forth to clear that one little mistake they made. It took more weeks for them to ship an adapter. It took still more weeks of slow, delayed, annoyingly bottom priority email that they hardly read or understand to get a tracking number for the adapter. Sorry but they got your money already. You get the slowest parcel post mail without tracking. In the meantime, they repeatedly send you the refund form to fill out because that's they first reaction. Or maybe they're so used to it. But you won't get your $40 shipping cost refunded. And you have to pay your own $40 shipping to send the item back. And they won't refund until they get back their crappy item.

Lo and behold, the rinky *** power adapter arrives. It's the cheapest plastic thingy ever. And still, the device does not work. It compares to a pop-up toy that comes out of a gumball machine. So yes I have to consider shipping it back at my cost because there's no warranty.

I'm a loser. I gambled, and I lost.

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hodgepodge
Victoria, CA
Dec 18, 2012 3:48 am EST
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Horrible experience!

I purchased my item on December 4th to use them as a dropshipper (as they advertise). It is now December 19th and the item STILL has not been shipped and MY customer is irate, when I inquired they insisted on me providing them with a scanned copy of my credit card despite the fact that I paid via Paypal! I explain this to them, and AGAIN they respond insisting on a scanned copy of my credit card or they will not ship my item. I will not be scammed of my credit card info! I have put in a Paypal claim and will not stop until I get my money back. I do not believe half of these reviews, and 100% believe these are employees writing them, just go look around the internet - and notice how they are patrolling all the review sites. Whenever someone writes a bad review new 'Fabulous' ones appear within hours to up their ratings. Proceed with caution!" Stop doing damage control by responding to our complaints on review sites! We've already put in our tickets and THAT was your chance to make it right! Not when we publicly out you!

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LightInTheBoxCares
, CN
Mar 14, 2013 5:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

ComplaintsBoard
D
3:57 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Light In The Box no response from customer service

I ordered a wedding dress from light in the box, When I submitted my info I didn't notice that I put in the wrong email info. Afterwards when I realized what happened I tried to go back in to cancel the order but I could sign in to the website with the email info I gave them. So I signed in using my correct info and of course, the order was not in that account. So I had to re-order my dress because I was worried that it didn't go through the first time. Sure enough it did and they charged me for two dresses when I only need one. There is no way to get in touch with anyone there to cancel the one order in time to get a full refund on it. I wrote a review hoping someone would contact me but no one has. I also wrote to customer service. They really need to have someone available over the phone to look after these matters. I am not happy about this mix up and will be very upset if I cant return one of the dresses for a full refund... Oh and on top of all that, they charged two different prices for the exact same dress within a half hour between the orders... Not happy.

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anainus
San Francisco, US
Mar 13, 2013 4:46 am EDT

it's a total SCAM!
I ordered several electronics and gadgets over two years ago from this Company for my boy and they NEVER sent it! I had asked them to put the money back into my account they never did- I said, either way, send me my order or refund my money. During this time I had been busy with my investments that it required me to travel every three months so I never checked if it was put in and they never did, they just 'forgotten'. This time I have a bit more free time and I asked them to put the money back and they are offering me a coupon. I dont want a coupon, I want my money back and that's a problem.
This company is a scam- if you are an American be careful! I will make time to write the Better Business Beureau abut this and file a complaint once and for all. If you are an American and knows a way to stop this company from scamming into our country please let me know, because that is what I am going to try to do, stop this company from doing what they do. One thing I did that's right was to keep all their emails to prove their scam. Be careful buying online people!

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LightInTheBoxCares
, CN
Feb 17, 2013 8:45 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

ComplaintsBoard
K
7:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box missing product no refund

They have lost my painting worth over £70 gbp ($100 usd), commited to refund me £40 and this just sounds superb!
Unfortunately they just promising, misleading me, they lost my painting and asking to close paypal case with out refunding my money. They excusing that nobody from accounts can refund to my paypal due to chinese new year but they are answering to my case on paypal!

I am very disappointer and frustrated for being mislead and delayed each of their responses is 24h due to excuses of timezone, they responding promising but not delivering what they promise!

Now I have wasted about half-an hour every day for 2-weeks talking to them online, no success.

If you do not want to be disappointed with this seller — => do not buy from them!

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LightInTheBoxCares
, CN
Feb 17, 2013 8:44 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

ComplaintsBoard
K
12:48 pm EST

Light In The Box stay far away from this company

I made a purchase last week, I paid via PayPal, suddenly next day I received an email from: [protected]@system.lightinthebox.com telling me I had a message on my account on Lightinthebox.com, the message said they needed a picture of mi credit card and id card to ensure that I was the owner of my credit card, to this I replied that I did not understood why did they needed this information if I had paid thru PayPal?, even more now that I think about it how did you knew I used a credit card? It could have been a checking account ... to this they respond with a new message this time in French, I do not speak French so I had to translate it via Google and even though I’m sure the translation is not perfect what I got from it was that mi PayPal account could not be verified. So I talked to PayPal, they asked me NOT TO SHARE ANY INFORMATION ABOUT MY CREDITCAR AS IT COUD BE SOME KIND OF FRAUD. I tried reaching them thru their mail, their chat and their stupid 24 hour service tiocket sistem, non of theme worked, the lady at the chat didnt know what she was talking about and then she just let me there and went away, their mail they just didnt respond and of course the 24 hour sistem hasn´t return my message. On paypal i see the money went thru, so why dont they just send my items? why do they need a picture of my credit card? does anyone else finds this a little suspicious?

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LightInTheBoxCares
, CN
Feb 07, 2013 7:53 pm EST
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Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

ComplaintsBoard
S
1:15 pm EST

Light In The Box shoes were broken after one time

I bought 3 pairs of shoes (I looked to the size grid, but only one of the 3 pair of shoes where correct, when I try them on), I also ordered a few dresses and a blouse, I was thinking that I was a clown, bad quality blouse and I paid $ 25, so it was expensive. I also ordered two dresses one M (Looked in Grid a bit to big, but I know the clothingsizes of china, order always a size bigger, so normally I wear a 34/xs), the Medium was way so small, couldn't get one leg in it :(. My first and last order was very expensive, I had 86 euro import duties (I thought it was a joke, but they didn't miss, I called to the import duty service). The import plus my clothes costed me 146 euro, and I had nothing, the shoes were broken after one time (I wore them to go to the cinema). I would say for the price I paid that you better should order from sites like modcloth.com or amazon.com, at least you can send the clothes back whitout any problem.

The costumer service was also very bad, I told them that the shoes where to big, they gave me the adress, I went to the postoffice and they told me the shippingcost would be 50 euro, I mean that was too mutch, so I send the an email to tell them that the cost for sending my shoes (and dress) back would be to expensive. So they said that they where sorry, that's it.

I was also disapointed because of the fact that they say that all the clothes are really cheap, but the shoes are very expensive, (most of them are made of plastic, so €50, 00 is too much, for that price I can buy real leather ones ;) )

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LightInTheBoxCares
, CN
Jan 29, 2013 7:59 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

ComplaintsBoard
H
1:19 pm EST

Light In The Box I will never buy from them again

Purchased about 50 g4 leds in October 2012. In less than 4 months about half have leds that no longer light. 7 day return policy. POOR QUALITY PRODUCTS! I will never buy from them again.

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Neris Kurtis
, AU
Feb 05, 2017 6:04 am EST
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MinIn The Box is a Chinese online company that scams unsaspecting custmers internationally. If you want to keep your money then stay away from (Minin Te Box) or (Light In The Box) . They both are same companies.They don't realy solve a roblem but only write automated answers for show off only. They are Scammers.

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Fukkthis
, SE
Apr 16, 2015 5:55 am EDT

I bought a samsumg cover for my phone. They sent me the wrong cover and when i e-mail the company they dont reply. They have Lousy products and poor quality on service.
DO NOT BUY ANYTHING FROM THIS ### COMPANY.

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Neris Kurtis
, AU
Feb 05, 2017 5:57 am EST
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Replying to comment of Fukkthis

MinIn The Box is a Chinese online company that scams unsaspecting custmers internationally. If you want to keep your money then staf away from or . They both are same companies.

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Mmmmcm
Florida City, US
Jun 28, 2014 12:49 am EDT

Tried to order some
electronics from this company. They required photo copy of my visa card and copy of passport. Never heard about such procedures before. Suspect fraud, cancelled order.

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Neris Kurtis
, AU
Feb 04, 2017 10:07 pm EST
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Replying to comment of Mmmmcm

MinIn The Box is an International online SCAM Company. All the good coments are shills, dont belive them.
I ordered some watches (3) from them that never arived. And the Corespondence to them is all automated that is never ends and is fruitles. If yo don't want to be scamed by them, Then give them a miss and keep your money safe.

ComplaintsBoard
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10:22 am EST
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Light In The Box I cancelled order. company will not give full refund.

On Jan. 9, 2013, I placed an order. After a week, I had heard nothing from the company. When it became clear to me that the item would not arrive in time for the event for which I needed it, I cancelled the order online. The order had not been shipped at the time I cancelled it.

Nonetheless, Light in the Box shipped the order later, on Jan. 17, and now refuses to refund my money, which came to over $220.00 US.

The order will not be accepted if/when it reaches this address. $20 is not what I was charged. I was charged over $220. I want a full refund.

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Lobsang
, US
Dec 15, 2014 2:59 pm EST
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I ordered some stuffs from this side it's been more then month, still I didn't get my package that's sucks..I'm not gonna order again.dont know how to contact them

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LightInTheBoxCares
, CN
Jan 20, 2013 8:08 pm EST
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Dear Customer,

Thank you for shopping with us and telling us about your experience. We will follow up with you about your request. Since you already have a Customer Service ticket open, please follow the link http://www.lightinthebox.com/index.php?main_page=ticket_center to check the progress of your request.

Thank you,

LightInTheBox

ComplaintsBoard
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6:39 pm EST
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Light In The Box teal money

I ordered a Car DVD Player withe GPS Navi & Blue toothe. After I got it installed I found theat it was defective. Now I had to start trying to deal withe theis company by email. They eventually replaced thee unit withe anotheer. GUESS What! It was defective to. I offered to pay a little extra to upgrade to a better unit (my stupid). They took my money and I shipped thee defective unit back. That is thee last time I have had any contact withe theem. It seems theat thee 45 day Buyer Protection Program on Ebay ran out and on thee 46the day theey keep my money and bothe units witheout sending me thee upgrade. Pay Pal finally got thee upgrade money back but theey refused to refund thee original purchase price. These people are criminal.
These are thee names theey are doing business under on eBay. There are probably more and will change theese soon.
LITB
electronic pool
light_ buying
super seller4399
Bargain Car DVD Outlet
hi5wholesale
light_buying_here
WHO_IS_EONON
ONE_WORLD_ONE_PRICE
BEST-SERVICE_4_USA
Bestserviceforusa
Light in thee Box

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7:17 pm EST
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Light In The Box items of clothing

I purchased 3 items of clothing, a dress which had a label saying it was a size 10 but actually was two sizes bigger and the quality of the workmanship was inferior. . . I was charged much for for it than was actually stated at purchase and i bought a blouse which i was charged more for than it was on the web page and that was far too small. Then i bought a leather jacket that looked moe like pvc, which had shoddy buttons on and was far too small. I am usually a size 10 and all three products varied in size enormously. . . It was as though they were sending me there cast offs and judging from other people's experiences it seems its no use trying to return them because they do not have a good returns policy. It seems to me that the firm is so big and sell so many products they don't really care about customer satisfaction. They are a total rip off and enough to put anyone off buying from china and on line!

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LightInTheBoxCares
, CN
Jan 17, 2013 4:23 am EST
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Dear Customer,

Thank you for shopping with us and telling us about your experience. We will follow up with you about your request. In the meantime, we will open a Customer Service ticket for you and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

ComplaintsBoard
T
12:36 pm EST

Light In The Box lightinthebox is a scam company in china

Lightinthebox is a scam company in China. You pay up front for them to make "custom fit" clothes. It takes weeks for them to carefully sew (HA, ha) these clothes. This buys the company time to charge your credit card before you can stop payment...because this is exactly what you will do when you get these poorly made clothes. The fabric is really lousy. They refuse to refund any of the purchase price. My daughter lost $200. Lighinthebox also pays for people to give them good reviews. Beware-this company does not have real street address or phone number.

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LightInTheBoxCares
, CN
Jan 10, 2013 8:18 pm EST
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Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

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Light In The Box horrible!!!

I ordered my boyfriend Tattoo Machines from Light In The Box for Christmas. I found 2 really nice Tattoo Guns from this website and I placed my order extra early to be sure that I would receive it in time for Christmas. I paid for 3-5 day shipping and for insurance. When it got to be right before Christmas and I saw that my order was still pending and not even shipped yet I hit the cancel button which was another mistake cause they never refunded my money and sent me the order anyway. I received these items Today! (which is January 3rd) It took over a month to ship! When I saw the package I decided to keep it and give him a late Christmas present until I opened the box. When I opened the box the first machine I opened looked nothing like the picture. It was horrible quality and I would be embarassed to give this as a gift to ANYONE! The second machine I opened wasnt even the one that I ordered! There is no customer service number and I tried numerous times to chat with a live representitive but they just disconnect on me. DO NOT BUY FROM THIS COMPANY THEY ARE A SCAM. THEY ARE HORRIBLE AND YOU WILL THINK THAT YOU ARE GETTING A GOOD DEAL BUT IT ISNT WORTH IT. YOU WILL BE DISAPPOINTED THAT YOUR ITEM WILL LOOK NOTHING LIKE THE ONE YOU SEE IN THE PICTURE, IT WILL TAKE FOREVER TO SHIP, AND IT WONT EVEN BE THE ITEM YOU OREDERED! I WISH I WOULD HAVE READ THIS FIRST AND THEN i WOULDNT BE HAVING THIS PROBLEM NOW. i CONTACTED MY BANK AND THEY ARE DOING AN INVESTIGATION AND I WILL BE CONTACTING THE BBB.

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Dance America
Coral Springs, US
Jul 30, 2014 10:00 am EDT

Light In the Box is using Dance America Inc Copyright images. They are not authorized to do so. Dance America items are manufactured in the USA. I have been unable to contact anyone at Light in the Box - no phone, no email, no chat available to assist me. Dance America will be contacting a lawyer in regards to this. Please do not purchase any items using Dance America Inc images! This merchandise will not arrive as pictured and the images are stolen! www.dance-america.com

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anainus
San Francisco, US
Mar 13, 2013 4:47 am EDT

LIGHT IN THE BOX is a SCAM!
I ordered several electronics and gadgets over two years ago from this Company for my boy and they NEVER sent it! I had asked them to put the money back into my account they never did- I said, either way, send me my order or refund my money. During this time I had been busy with my investments that it required me to travel every three months so I never checked if it was put in and they never did, they just 'forgotten'. This time I have a bit more free time and I asked them to put the money back and they are offering me a coupon. I dont want a coupon, I want my money back and that's a problem.
This company is a scam- if you are an American be careful! I will make time to write the Better Business Beureau abut this and file a complaint once and for all. If you are an American and knows a way to stop this company from scamming into our country please let me know, because that is what I am going to try to do, stop this company from doing what they do. One thing I did that's right was to keep all their emails to prove their scam. Be careful buying online people!

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danvin
Moosup, US
Feb 01, 2013 9:14 am EST
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I bought a dress that was too tight and when I wanted to return it they would only give me 50% of the cost! How greedy can you be!

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LightInTheBoxCares
, CN
Jan 10, 2013 8:18 pm EST
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Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

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Light In The Box no trackingnumber received

I've ordered 3 bridesmaids dresses. Order number [protected]
Normally they send you an email with trackingnumber (Fedex) .
I never received that mail.
I realy want to track my order, because i'm getting married and i need those bridesmaids dresses.
Thank you,
Stéphanie

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gregg cobley
r.c.t, GB
Mar 18, 2010 4:09 pm EDT

bought and recieved a mobile phone from them, since having the phone i have not been able to use it as neither of the batteries will charge, i dont know wether its a fault in the charger itself or the battries, i have tried through the website to contact them about this problem but i keep getting refered to different places and to be honest ive had enough now, this phone was a gift to someone special, and now its useless!
please help me
thankyou
gregg cobley

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LightInTheBoxCares
, CN
Jan 04, 2013 3:37 am EST
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DearCustomer,

Thank you for shopping with us and telling us about your experience. You can login to your account to check the tracking code of your order. If you have any questions or requests, you can open a Customer Service ticketand you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

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11:05 pm EST
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Light In The Box till have not received order after 2 weeks!

I ordered curtains on December 14th 2012 and the estimated shipping date was the 27th. I've checked the order and it still shows processing. As someone has already mentioned they have no true customer service. Just some weird ticket system. I am starting to feel like I've been ripped off. I truly hope that customer service gets on this order. Otherwise, I will fully share my thoughts. Here is my order # [protected].

Read full review of Light In The Box and 1 comment
Update by Zachb
Jan 04, 2013 7:00 pm EST

I completely retract my complaint...the curtains were perfect and finally did arrive and they did even offer to discount for my trouble. Sorry Light in the BOX...your reviews scared me!

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LightInTheBoxCares
, CN
Jan 04, 2013 3:41 am EST
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DearCustomer

Thank you for shopping with us and telling us about your experience. Your order has been shipped on December 31 via Fedex. You can login to your account to check the shipping details.. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

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Light In The Box misleading website

I ordered a wig for 224.00 the expedited my payment but not my merchandise. I was worried it wouldn't get here on time so i emailed them to see if my stuff would be here and this is their response

Dear Customer

We are sorry we are unable to rush the order which is in normal processing phase as all the customers want to get the order as soon as possible especially in this peak season.

After checking, we find that your order is in processing phase and will be shipped out around 2013-01-11 on expedited. It usually takes 3-5 business days to arrive.

Please be informed that Total Delivery Time (Processing time + Shipping time) is not the shipping time alone. You may refer to this link for details about the Total Delivery Time for your order.
http://www.lightinthebox.com/knowledge-base/c1229/a3017.html

Total Delivery Time of mixed orders with items in different categories should be calculated using the longest estimated time as listed.

As it shows on the product page:
We will start manufacturing your custom-made wig once your order has been confirmed. It takes about 20 days processing time before your wig will be ready to ship. When you place a custom-wig order, we advise that you order other items separately; this way the items which take less time to process can arrive first. Thank you!

Once we mail out your package, we will send you a shipment notification which includes courier name and tracking number of your parcel for your reference. If the package doesn’t get dispatched in due course, please inform us as soon as possible. We are very delighted to help.

Please feel free to contact us if you have any further questions.

Sincerely,
Lily
LightInTheBox Customer Service

then i let them know that im not worried cuz if my stuff dont get here by the holiday then then can just consider themselves debit car thieves and do you know what those slanted eyed made in china freaks did? they cancelled my order themselves. it read:

Dear customer,

We are sorry for this situation and appreciate your feedback.

We have canceled your order #[protected] and will arrange a full refund for you immediately.

Here's some information about refund time for your reference:
* For registered user of PayPal, refunds normally require 3-4 business days to process and reach your account.
* For unregistered user of PayPal or customers paid by cards, it takes 3-4 business days for us to complete the request. After that time, please refer all inquiries to your card-issuing institution, as the time required to complete the refund may be affected by your institution’s policies and practices. Please check the refund in due course.

Thank you for shopping with us at LightInTheBox.com. Please feel free to contact us if you have any further questions, it is always a pleasure to help.

Sincerely
Lily
LightInTheBox Customer Serviceder and sent this

sorry people but if you are american dont order weddind dresses especially electronics or anything thta has to be made because we forget that the make stuff over there its not like over here where they have it in stock. i dont care how pretty something is or how cheap it is just dont.

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anainus
San Francisco, US
Mar 13, 2013 4:49 am EDT

light in a box is a scam! i wont stop till i get my money back-
I ordered several electronics and gadgets over two years ago from this Company for my boy and they NEVER sent it! I had asked them to put the money back into my account they never did- I said, either way, send me my order or refund my money. During this time I had been busy with my investments that it required me to travel every three months so I never checked if it was put in and they never did, they just 'forgotten'. This time I have a bit more free time and I asked them to put the money back and they are offering me a coupon. I dont want a coupon, I want my money back and that's a problem.
This company is a scam- if you are an American be careful! I will make time to write the Better Business Beureau abut this and file a complaint once and for all. If you are an American and knows a way to stop this company from scamming into our country please let me know, because that is what I am going to try to do, stop this company from doing what they do. One thing I did that's right was to keep all their emails to prove their scam. Be careful buying online people!

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LightInTheBoxCares
, CN
Dec 18, 2012 8:03 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

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Light In The Box refund policy

Don't buy from them. They do not get your order right then blame you. Apparently I didn't measure right and my computer lied to me and I got a flaming red dress instead of a ruby red dress! When I told them of this they were always right and I was wrong! There customer service lied to me (after chatting with them online) they said I would not have to send my dress back to China! Well I did. I paid them $124.24 and they will only give me half of the cost of the dress plus I must pay for postage to China! After all my expenditures I get nothing and they get their ugly dress back and my $124.24! They also want you to photograph yourself with measurements to prove the dress doesn't fit! How offensive and classless! Nightmare... Total sham. They need to be on Dateline NBC !

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Jane Lukenbill
Kissimmee, US
Mar 22, 2013 1:32 am EDT
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I ordered a pair of shoes, size 38, and they are too small. I would like to exchange them for a pair, size 39. My order number is 4173147. The order was placed on 3/01/13 and was delivered on 3/21/13. I still have 2 more pairs of shoes that have not been delivered yet that I may want to also return for a larger size. Please advise me as to what I need to do.

Jane Lukenbill
billnquill@aol.com

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Marta Morton
Lake Worth, US
Jan 17, 2013 10:42 pm EST
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Horrible experience, I order faux fur jacket, in size XL ( my size is 16 or 18), nobody mentioned in order Junior sizes ), I believe " size XL will be right for me.. This item is like size 8, ( no possible even put my arms in to the sleeves., Is noT possible to return back with contacting that company.No any e-mails is working to contact them, and no any phone # to find out.
Is terrible experience,
Sad customer " Thanks to Chinese business "

M. J. M.

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LightInTheBoxCares
, CN
Nov 15, 2012 12:03 am EST
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Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. We will follow up with you via email about your request . Since you already have a Customer Service ticket open, please follow the link http://www.lightinthebox.com/index.php?main_page=ticket_center to check the progress of your request.

Thank you,

LightInTheBox

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Kally Carm
Goldcoast, AU
Nov 14, 2012 11:04 pm EST

I agree I ordered a bolero from them and they won't even acknowledge I ever dealt with them I have sent an email lodged a ticket to return and also put a poor review on their website - the review was taken down, the ticket was deleted and I keep being told there is no ticket lodged will never deal with them again

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Light In The Box no refund policy

no customer service, no refunds, bad products, fail to deliver in 3 -5 days like they say, 6- 8 days they say after ordered. everything is drop shipped from china, cheap quality products and absolutely no refunds. cheap chinese made garbage is what you get. i wish i had researched them more then i did. if you want wedding stuff, by it locally in america, i am tired of chinese made trash that is inferior. you talk to them and they say there is no quality issue. They do not care what your opinion is.

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sharlenebuchan
Greenock, GB
Feb 24, 2013 6:32 am EST
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i received my order from light in the box opened it to find it belongs to someone else i cant find any way of getting an RMA number to return item and get it replaced for correct order

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Tiffany Dressler
Port Saint Lucie, US
Feb 19, 2013 3:15 pm EST

Order Number [protected] - I need this canceled and refunded asap, I just placed it today and paid for expedited shipping, and it says it processed and estimated shipping is March 14th, 2013. That 23 days from today, and that's just estimated shipping, that still doesn't count the time it will take to actually get to me once it's shipped. I need this for a birthday present by Friday, that's why I did 2-3 day shipping and paid extra. If you can not get it to me by then, I want a refund asap. You do not have good reviews in the US about your services, and now I feel that I might have fallen victim to the poor service as everyone else has. :( I have already submitted a ticket and gotten no response.

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LightInTheBoxCares
, CN
Oct 18, 2012 12:15 am EDT
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Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

Thank you,

LightInTheBox

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Light In The Box returns/refund

I purchased a dress for my daughters wedding from Lightinthebox.com. Once I received the dress and tried it on the sleeves were WAY to small. I contacted them the very next day to start the return process. First they told me the dresses were tailor made and I would not be able to return it. Thankfully, arm measuraments were not listed on thier website so they agreed to have me send it back. After spending $45 to send it back to China I receive an email telling me they inspected the dress and it appeared to have been worn and could only refund me 50%. They said they found hair fibers on the dress. ARE YOU KIDDING ME! The only time the dress was on my body was when I tried it on. There is no way I could have worn it because it would not even go over my arms and I started the return process the day after I signed for delivery. I have asked to speak to a supervisor so I will update everyone with how it goes. Companies like this make you scared to buy anything online.

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CeceliaK
Cape Girardeau, US
Jun 04, 2013 11:33 am EDT

I too am having the same problem with a dress that I ordered from Light in the Box! I ordered a dress size 8, which should have fit according to their measurements. I knew better then to order from this web site, because of the complaints that I have read about. However I really liked the dress! The return policy is aweful! I had to take pictures of myself in the dress and prove that it didn't fit! I finally got the ok to return it, so I paid $50 in US postage to receive my $200 refund. Now they are telling me that they only received the shawl, which was part of my order! and they only want to refund me $12. I shipped the dress, shawl and a jacket all in the same box! I fear I will never receive the refund, and I'm out both the money and the dress! A word to the wise, never order from Light in the Box! Unless you have money to throw away!

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Light In The Box lie about refund

I ordered a dress and took 3 weeks to get. When I got it the dress was totally misrepresented on their website. The color was no where near the color they had in their website! I contacted customer service and they told me to return it so I did. Brand new, tags attached and never even tried on! They get it back three weeks later and of course I had to contact them to see if they received it back. At first they lie and say the dress came back with tags removed and dress was worn and had scuffs and hair all over it. And can't refund me. This was a total lie! I called them on it because I was smart and had pictures of the dress when I packaged it and sent back. Now they say they will refund me. I have been waiting 6 weeks now and keep getting excuses about my refund. They keep dancing around it and never refunding me. This I rediculous and a rip off. I sent the dress back brand new with tags and they still have my money and the dress leaving me totally scammed. They lie when they say they will refund you because they never refund you. This company is nothing but a scamming lying rip off that sells misrepresented junk!

Read full review of Light In The Box and 1 comment
Update by Behtah1220
Sep 25, 2012 4:33 am EDT

I have an open ticket about getting my refund back and all customer service does is lie to me and I never get my refund. You have the returned dress and my money! You ripped me off! My trouble ticket had been open for 6 weeks! Still waiting for my refund and getting lies everyday about it. This company is a total scam!

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anainus
San Francisco, US
Mar 13, 2013 4:58 am EDT

i understand that you're pissed, because i have been scammed by these people too.
I ordered several electronics and gadgets over two years ago from this Company for my boy and they NEVER sent it! I had asked them to put the money back into my account they never did- I said, either way, send me my order or refund my money. During this time I had been busy with my investments that it required me to travel every three months so I never checked if it was put in and they never did, they just 'forgotten'. This time I have a bit more free time and I asked them to put the money back and they are offering me a coupon. I dont want a coupon, I want my money back and that's a problem.
This company is a scam- if you are an American be careful! I will make time to write the Better Business Beureau abut this and file a complaint once and for all. If you are an American and knows a way to stop this company from scamming into our country please let me know, because that is what I am going to try to do, stop this company from doing what they do. One thing I did that's right was to keep all their emails to prove their scam. Be careful buying online people!

Light In The Box Customer Reviews Overview

Light In The Box is a reputable online retailer that offers a diverse range of products to customers worldwide. With a vast selection of items spanning various categories, including apparel, electronics, home decor, and more, Light In The Box has become a popular destination for online shoppers seeking affordable and diverse merchandise.
The company has received numerous positive reviews from satisfied customers who appreciate the affordability of the products available on the platform. Light In The Box is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers looking for great deals without compromising on quality.
Customers have also praised the global shipping capabilities of Light In The Box. With strategically located warehouses, the company is able to deliver products efficiently to customers worldwide. This international reach allows shoppers from different countries to access a wide range of products, expanding their choices beyond local retailers.
The user-friendly interface and intuitive navigation of the website have been commended by users. The search and filtering options make it easy for customers to find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
It's important to note that while Light In The Box has received positive reviews, there have been occasional complaints from customers regarding product quality and customer service. Some customers have reported issues with receiving items that did not meet their expectations or experiencing difficulties in resolving problems. However, these instances should be considered in the context of the overall positive feedback received by the company.
In summary, Light In The Box is a reputable online retailer offering a wide range of affordable products. The company's competitive prices, global shipping capabilities, and user-friendly interface have garnered positive reviews from customers. While there have been some isolated complaints, the majority of feedback for Light In The Box emphasizes its affordability, variety, and convenience.

Light In The Box In-depth Review

Website Design and User Experience:

Light In The Box's website design and user experience are commendable. The navigation is intuitive, making it easy for users to find what they are looking for. The layout is visually appealing, with a clean and modern design. The search functionality is efficient, allowing users to quickly filter and refine their search results.

Product Range and Variety:

Light In The Box offers a wide range of categories and subcategories, catering to various interests and needs. Within each category, there is a diverse selection of products, ensuring that customers have plenty of options to choose from. Whether you're looking for popular items or niche products, Light In The Box has you covered.

Product Quality and Authenticity:

The overall product quality at Light In The Box is impressive. Customers can trust that they are receiving high-quality items. The authenticity of branded items is also guaranteed, giving customers peace of mind. Customer reviews and ratings further validate the quality and authenticity of the products.

Pricing and Discounts:

Light In The Box offers competitive pricing compared to its competitors. Customers can find great deals and regular discounts and promotions on the website. The pricing is transparent, with no hidden costs, ensuring that customers know exactly what they are paying for.

Shipping and Delivery:

Light In The Box provides various shipping options at reasonable costs. The delivery timeframes are reliable, and customers can expect their products to arrive within the estimated time. The packaging and handling of products are done with care, ensuring that items are received in good condition.

Customer Service and Support:

Light In The Box's customer service is top-notch. They are responsive to inquiries and complaints, providing timely assistance. Customers have multiple contact channels available to reach out for support. The customer service team is also helpful with order tracking and returns, ensuring a smooth shopping experience.

Payment Options and Security:

Light In The Box accepts a variety of payment methods, providing convenience to customers. The website has robust security measures in place to protect online transactions. Personal and financial information is safeguarded, giving customers peace of mind when making purchases.

Customer Satisfaction and Reviews:

Overall, customers are highly satisfied with their experience at Light In The Box. Positive reviews outweigh the negative ones, indicating the company's commitment to customer satisfaction. Light In The Box promptly resolves customer issues and complaints, ensuring that customers are happy with their purchases.

Return and Refund Policy:

Initiating returns and refunds at Light In The Box is a hassle-free process. The conditions and timeframes for returns are clearly stated, making it easy for customers to understand the policy. The refund process is timely, ensuring that customers receive their money back promptly.

Company Reputation and Trustworthiness:

Light In The Box has been in business for a significant amount of time, establishing a strong reputation in the industry. The company holds accreditations and certifications, further validating its trustworthiness. Customer feedback and industry reputation affirm the company's commitment to quality and customer satisfaction.

Social Responsibility and Sustainability:

Light In The Box demonstrates a commitment to environmental initiatives and practices. They prioritize ethical sourcing and manufacturing, ensuring that their products are produced responsibly. The company is also involved in community initiatives and philanthropy, showcasing their dedication to social responsibility.

Mobile App Experience:

Light In The Box's mobile app offers a seamless shopping experience. The app is highly functional, providing features that enhance the user experience. User reviews and ratings reflect the app's effectiveness and user-friendliness. It is compatible with different devices and operating systems, catering to a wide range of users.

Overall Rating and Recommendation:

Light In The Box receives an overall positive evaluation. The website design and user experience are excellent, making it easy for users to navigate and find what they need. The product range and variety are impressive, ensuring that customers have plenty of options. The product quality is high, and customer reviews validate this. Pricing is competitive, and discounts are regularly available. Shipping and delivery are reliable, and customer service is responsive. Payment options are varied and secure. The company has a strong reputation and is trustworthy. They prioritize social responsibility and sustainability. Overall, Light In The Box is highly recommended for potential customers looking for a reliable and diverse online shopping experience.

How to file a complaint about Light In The Box?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Light In The Box or further inquiries into your complaint.

Frequently asked questions (FAQ) about Light In The Box

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Is Light in the Box a legitimate website?

Yes, Light in the Box is a legitimate website.

Is Light in the Box a safe website to purchase from?

Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.

Are the products on Light in the Box authentic?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Does Light in the Box offer refunds or returns?

Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.

How long does it take for Light in the Box to deliver?

Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.

Is Light in the Box a Chinese website?

Yes, Light in the Box is a Chinese website.

Is Light in the Box a scam?

No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.

Does Light in the Box have a physical store?

No, Light in the Box is an online retailer and does not have a physical store.

Is it safe to enter personal information on Light in the Box's website?

Yes, Light in the Box uses secure methods to protect personal information entered on their website.

Does Light in the Box have customer service?

Yes, Light in the Box has customer service available to assist with any questions or concerns.

Is Light in the Box's customer service reliable?

Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.

Can I trust reviews on Light in the Box's website?

Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.

Is Light in the Box a wholesale website?

Light in the Box offers both wholesale and retail options.

Does Light in the Box offer free shipping?

Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.

Is it safe to use a credit card on Light in the Box's website?

Yes, Light in the Box uses secure payment methods to protect credit card information.

Does Light in the Box sell counterfeit products?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Is Light in the Box's website user-friendly?

Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.

Does Light in the Box have a loyalty program?

Light in the Box does not have a loyalty program at this time.

Can I track my Light in the Box order?

Yes, Light in the Box provides tracking information for orders.

Is Light in the Box's pricing competitive?

Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.

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Website

www.lightinthebox.com

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