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Light In The Box / refund policy

China, AU
Contact information:

I purchased shoes from the above company and the product I received was slightly small and not suitable for the outfit I required them for. Prior to purchasing I read the returns policy which states " In the case that you are not 100% satisfied with your purchase, we have made returning products FREE and EASY!"
In addition before proceeding to the checkout it states under the product 14 day FREE returns. (Please see attached photo).
When I lodged a ticket with them to return the product they advised that I am liable for shipping costs. I went to the post office and they quoted that it will cost around $30 to ship internationally.
I would like to make a complaint in regards to the false claims this company makes about their refund policy.

Light In The Box

Fr
Nov 28, 2017

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