Light In The Box
reviews and complaints

I purchased shoes from the above company and the product I received was slightly small and not suitable for the outfit I required them for. Prior to purchasing I read the returns policy which states " In the case that you are not 100% satisfied with your purchase, we have made returning products FREE and EASY!"
In addition before proceeding to the checkout it states under the product 14 day FREE returns. (Please see attached photo).
When I lodged a ticket with them to return the product they advised that I am liable for shipping costs. I went to the post office and they quoted that it will cost around $30 to ship internationally.
I would like to make a complaint in regards to the false claims this company makes about their refund policy.

I ordered 4 x GoPro harnesses (order #[protected]) on 14 October but I never received my package. The package should have arrived in 4-7 days but it has now been over a month now. After the first complaint, they said it could take up to 30 days. After the 30 days, they said it could take up to 40 days.

They are refusing to issue a refund. This company is a joke. I would not recommend buying anything from this company.

You all screwed up the product ordered this is not at all fair shameless creatures
I have ordered product in my account when I logged in its showing you have no orders right now
Kindly check the attachments attached for product delivery or else return the amount you [censor]
How can you remove a product status without its delivery
There in account I cant even lodge a ticket for same
You have been like there are no order file now
Fe the thing I have placed order I dint receive that product first and no tracking details its been [censor] 5 mobths from the order placed [censor]. Dispatch it or just refund the amount thats it

I ordered a drone from light in the box. It arrived but with the wrong transmitter. They supplied a xk x6 transmitter which is for a helicopter. The one i need is xk x8 transmitter. I know this because i have another one bought from fasttrack and it works with their transmitter. I have tried to email customer service but tgey provide no eay to contact only for a return. I dont want to return the drone, i want the right transmitter sent which is their fault. According to Lightinthe box they go through a very thorough check list but Fasttch got it right. They said 3 working days to answer well thats been and gone. I will try paypal next. I wont be paying to return something sent wrong and really why make it so hard to explain oneself. They do not wven email you instead you have to kerp checking on their site. I will never deal with this company again! Tim Moore Australia. 10 years buying on Ebay and over 2000 different companies, be proud Lightinthe box for making it so hard for your customers

Order of 2 Nov 2017
Order # [protected]
Women's Wool Crushable Black Fedora Sun Hat Jazz Hat
Tracking # LW158856298DE

I must take exception with the concept that this hat is 'crushable'. Yes, it's crushable (what hat isn't unless it's a metal military helmet) but in order for it's crushability to be of any use to anyone it would need to restore itself to it's proper shape. However, this hat is crushed beyond repair and looks like it has been run over by a car. It is unwearable. But then it is going to arrive crushed beyond anything reasonable when it is despatched in a plastic bag without a box! How is the hat supposed to retain its shape shipped like that? The hat is beyond disappointing, it's a joke and I want a full refund for the hat and the postage associated with this part of the split order. Please.

I ordered a wallet back in early Sept., the shipping date stated that it would be 5-8 business days. Come a few weeks later I find myself contacting the cust. service only for them to tell me it'd take longer due to transportation. I thought okay...Come a month later, still no item. Cust. service tells me to contact the postal service...turns out it was delivered to the wrong address! Went back and fourth will their cust. service for days...ridiculous. Finally a few weeks later they decide to offer a refund (that now was near a month ago). Last time I talked to their cust. service (11/03) they said it could take a few more days. Smh. I would never order from this travesty of a site again. You're better off using eBay or Amazon...at least you'll actually get the item you ordered.

Is been over 2 days I have not received my order as I can not track and keep hold of my order my order as I received on my email [protected] I have no idea where my order is and I have tried contacting via email NO REPLY FOR For PAST 2 days I super worried as I spend over £135 on this Brazilian hair IS THIS A SCAM WHAT IS GOING ON ! Pls I need answers on my item

I am interested in some of you ready made garments such as Jacket, cardigan etc,
When I check the size chart, I do not fit in sizes shown in the chart, I am 5' 6" in height Indian, my shoulder width is 18" 47cms, and sleeve length is 21" 54cms, on checking with your size chart I find I do not fit in the reference chart.
When ever I buy garments online from international sellers I give my collar size which is 41cms, I get garment delivered without any mismatch.
Please advice.
thank you

Dr Mohan Raj

Its my sister's birthday on 4 November and planing to buy a trench coat and i ordered a nice coat from light in the box website . Today it is 12 November, I didn't received my package yet, and now it is not in my my order my order numb was ([protected]). When i called to Gati courier service they said the tracking numb is invalid. My tracking numb is EQ948748225IN. Now whom to contact. No call centre. Fraud ...fraud...fraud...Chinese company.

I ordered shoe and two sleeves for the past one month now, have not received it, since then have been scared to oder something else, the tracking number is LX535829145CN and some of my stuffs takes more than the actual days is suppose to take before it appears, and most times i usually get notified by the post office during weekend when am to get a rest with my family. Which is quite forstrating for me as well.

I have ordered a JBL Charge 3 speaker and when I opened it the charger hole was loose... therefore i can not charge it nor use it. I am very upset about this as when I went to the website to ‘return and replace' it was not available in my orders. In addition to this your customer service number is American which is difficult to use as i am based in the Uk. Could you please let me know the procedure to return AND replace my order.

Many thanks,
Soumaya LOTMANI.

[protected]@hotmail.com [protected]@gmail.com
([protected] & [protected])

Afternoon,

I attend regular salsa classes and all the ladies say to order your shoes from your site, so I was very excited about my purchase until now.

I placed an order for a pair of shoes ( order number: [protected] ) and paid an additional fee for the faster delivery time. I completely the purchase on the 3rd of November, arranged to be close to home to receive them assuming they would arrive between 7th and 8th however they did not arrive til today 10th November. As far as the delivery man was concerned they could be delivered between Monday and Saturday which from my point of view pays no mind to the fact that I paid for the faster delivery.

Instead of a bad review on the sellers profile I'd rather first see how you'd resolve this issue .

Looking forward to hearing from you, this is my email: o.[protected]@gmail.com thank you

Olivia

Hi my name is Gordon Eve 24 the maying Whitley wood reading Berkshire RG28US I would like to cancel my order I would like a refund as well as I noticed you took for the item twice I'm not at all happy I would like the refund ASAP please within the next 24hrs or less or I be seeking illegal advice with my banks fraud squad many thanks Mr Gordon Eve I didn't no it would be so expensive but I'm not happy about this at all your company took money for it twice and when I see this I thought it was a scam my bank has been notified about this and if nothing has been done with in 24 hrs meaning funds put back into my account they will proceed with fraud investigations

I ordered a dress for my military ball and was told I would have it by the day of the ball. I was later told it may not be here by the day of the ball, so I requested to cancel the order. The lady stated she would cancel my order but 2 days later she sent me another message stating she cancelled my cancellation because the dress was going to arrive by November 3rd guaranteed. I have a screen shot of the many times I asked for the order to be cancelled and also have the email of them confirming my dress would be here on time. Today is November 6th (3 days after my ball) and still no dress. I have been writing them with no response. All I want is my refund. This is the first time and the last time I would ever order from light in the box. My ticket ID is [protected]. My order number is [protected]. At this point I just want a full refund. According to the tracking information these items have not left China.

I have the order tracking number above for 2 items, neither of them have been delivered and I have been waiting at home for them. If they say they have delivered it isn't true as I am currently on maternity leave therefore have the time to wait in the house for them but nothing has been delivered.
Please can you help find and chase these items for me as it's for my wedding in January.
Kind regards
Emma

In August I ordered a shirt. In September I contacted Light In a Box to ask where it was. I was told to be patient as deliveries can take 30 days. I contacted them in late October to be told "sorry, deliveries take up to 60 days". Each time since I am fobbed off. I have told them I want my money back or I will contact a solicitor. No reply yet. I am sue they have thousands of successful interactions every week. This doesn't compensate me or my bank account...
Stephen Cox

I placed two orders; one on the 24th October 2017 and the second order on the 26th October. I have yet not received either of the two orders and it has now been 8 business days for the order placed on the 24th October and 6 business days for the order placed on the 26th October. I would now like a full refund for both orders as soon as possible or I may have to take this matter further.
Order numbers:
24th October: [protected]
26th October: [protected]
Thank you, Latifa Ahmed

Light in the box sent goods that did not match the website description (different colours)

They agreed to refund the goods if I returned them to Poland.
I got the cheapest price I could to send them back and reconfirmed they would reimburse me the return delivery cost before sending.
They agreed.
Having received the goods they now will not reimburse me £87 delivery cost- am shocked that they agreed, in writing and now refusing.

So I am significantly out of pocket despite doing exactly as they said

Shocked at the outright deceit of a corporate company

I have order couple of pair light up bottom shoes, stiches were ripped off both shoes, one of the pair's light wasn't working condition, and charger was missing. and worst quality shoes. more than 12 time I contacted then by email they didn't solve the problem and closed my case with no refund, no exchange
my order (no1710151025588546). I paid for express shipping and insurance around 25 dollars and DHL charge me another 33 dollars to receive my order. the insurance including refund or replace with new one but they didn't comply with insurance to, they want me to sent it back to china with my own expenses. For 45 dollars shoes so far I paid 110 dollars and they want me to spent another 40 dollars to send back to china. I never seen this kind of worst online retailer, this is absolutely online fraud

I have ordered 3 items on the 11th of October 2017 and charged for all the lot a day after and been given a ticket number ([protected]) and delivery will be 5-8 working days sadly items not arrived until now and yet I've been charged for the shipments, insurance and tax...their website is useless as it doesn't really help on finding out where my items and been paid for them