Light In The Box
reviews and complaints

Order #[protected]. I ordered a wedding dress that was in awful condition. There was a stain and the measurements were completely wrong and the dress looked awful. I sent Pawel, in customer service, detailed photos. She asked me to return the dress and that I would receive a full refund for the dress and a reimbursement for the return shipping cost. The package was received on September 19 and signed for. I STILL haven't received a refund for the dress and a reimbursement for the return shipping cost. This is criminal and fraudulent. I expect my credit card to be refunded asap or I will be bringing legal action through the law firm that I work for. The total amount should be $335.70 for the dress and $153.54 for return shipping, for a total of $489.24.

Where is my order [protected]?
You refer to customer contact by logging in to my orders, but there is no possibility for mail contact, you will not go any further.
Nothing happens when order status is clicked on the red track button.
Nothing happens when you click order number.
During action, see "See details" when you get another tracking number and track button, but it does not matter.
The only thing you see is that payment received, it says the item has been sent, at the same time it says "In stock notifications 0"
I was looking for a product I want and you had it, but only because I ordered you will get 100's of spam mail that I absolutely do not want
Lightinthebox is incredibly unbelievably the worst company I've ever met.

Hi everybody. I order a light 40 +days ago and I never receive. I ask for refund and the company stop contact me. I am very sad as I was waiting so long every time they give me some excuse. I was told that is very unusual for a post to take more then 35 days but unfortunately that is the truth. I send them an email and request refund and didn't get an answer back. Please listen to me and never ever buy from this website

I ordered a pair of shoes online and I checked my bank account and I saw that the sum was subtracted from my account twice! the payment page showed an error when i pressed 'pay', so i refreshed had to fill the information again and I pressed 'Pay'. I check my account and there has been twice taken from my account the money for an order of ONE PAIR. I simply want my money back and some sort of confirmation email (i got none). This is outrageous.

On the 4th of October I ordered a 10.1 inch fusion 5 android tablet. $161.95 was taken from my account I didn't receive any conformation or receipt and I have tried to contact your company but there is no way of doing it as your site won't recognize my log in information. please respond to this message. Regards Justin Manley my email is [protected]@hotmail. com

Lightinthebox are suppliers of fake/faulty micro SD memory cards. These have been deliberately hacked/manipulated to show a higher capacity than they contain so the customer is conned. I purchased two 32Gb Class 10 micro SD cards but when tested, they could only hold 7Gb of date. Also their write speed was much slower than the Class 10 standard. It therefore looks as though these are poor quality 8Gb cards which at first glance are 32Gb but are slow, and corrupt all data beyond a 7Gb capacity. Despite being supplied with all the diagnostic reports showing that they have been tinkered with to dupe customers they insist on operating their unfair returns policy. Consequently, I have to pay £6 postage to return their fake items because of their fraudulent activities. Unfortunately, because they are based in China they can continue such practices with impunity.
So, the only remedy is for all potential customers to avoid this supplier. Just google their name to view all the other problems buyers are facing.

Their delivery simply doesn't work. At all.
It was the worst experience I've had in my life shopping online. It's such a mess, they give nothing, but a headache.
I ordered several small items at the beginning of August. It's now the end of October and there's absolutely no sign of my order.
Thanks to my insistence I finally got a tracking number that was fake. I would be happy to get another one, but unfortunately, they answer once a month. It's a great thing if they answer you.
So this is how it is. No money, no order, no service. A horrible company you should avoid at all costs.

I ordered my package on the 27Th of September, I received an email that said it would be here October 10Th. It is now October 19Th and I have still not received it. I have tried emailing light in the box and have gotten no responses. I paid around 46$ and if it's not here soon I want a refund. I am very upset and want to know why it's so late. This is ridiculous.

I purchased a dress from the website on 25 Sep and according to the expected delivery time, it should be 3-4 business day, but I waited for more than 3 weeks and still haven't received my item. I tried to contact the customer service, but never got any useful information from the customer service by email. The phone number Customer Service website is also not working. This is really the worst ever online purchase I've ever experienced. Do not buy from this website people as it will only make you furious.

Hi,

I had placed an order approximately 3 weeks back. And it has not arrived yet. The shipping intermediaries have been changed thrice by the company in this duration. Again, the 'Tickets' section provided by the website is hardly responded to by the company. There is no effective customer care service. Now, neither do I have my shipment nor do I have my refund. This is an utterly disgraceful deficiency in service. The amount is quite a lot almost two grand. If the company does not provide a recourse to this, I will definitely initiate a suit them for this breach of sale of goods contract. They have to specifically perform and if not they not only have to refund me but also pay me damages for causing me so much inconvenience and hassle.

Though I have absolutely zero expectations but here goes my order number
order [protected].

Keep taking it lightly till I bust your funny business.

Thank you,

Not-a-helpless-customer

I have already played for my order n when I checked for my shipments it's telling me to complete the payment wt nonsense is this the day I had payed I have even got the payment message with the increase of the prize I can't keep paying more and I am not going to pay more because there was a discount on the day I played so that clearly means I don't have to pay again if the price increases better make an action before I complain that this site is a fraud

Hi,

I have placed an order Ticket number [protected] before 14th September, till date i haven't received my order.

This was the first time i ordered from your website and was planning to order wedding bouquet as well, but sadly to say because of my first bad experience i don't think i will order again nor recommend your website.

Kindly process my refund that i have paid, i had ordered for my wedding and its really disappointing.

Regards,
Michelle
+[protected]
Dubai- UAE

Dear Customer service team,
My credit card company informed me that there has been fraud on my credit card account. On 24th September 3 transactions were made to you for £101.23 at 11:23pm, £43.79 at 11:30pm and £60:85 at 11:52pm. My name is Miss Charmaine D'Souza and whoever phished for my credit card details would have received the items by now. The credit card details end with 8331.(Visa credit).

If you can please track these transactions down, they have already been reported by my credit card Nationwide banking as Fraud.

I look forward to hearing from you.

My email address is: [protected]@yahoo.co.uk

Kind regards

Miss Charmaine D'Souza BA (Hons)

I have given order for 4-5 products in app it is showing that my products are shipped on 5-oct 2017 but till now I had not received them on my address and no call is there for it. When I try to track my order by given tracking number provided on the gati app from the mail I get then it shows that the docket number is not available. So plz help me with it tell me where is my order and when will I get it. Order no. #[protected] Tracking no. [protected]

Hi
I've been waiting for two tops and Australia post said that they left them at the mall box on Wednesday the 4th October and they're not there
Also
I ordered 2XL from your site because your sizes are very small and you have on your website for two tops paid for and I relied it's got XL not 2XL please let me know what is happening and there are 2XL not just XL
I have never had any problems with ordering off websites before so please fix this asap
Kind regards
Marcus Terrill
[protected]@hotmail.com

In the 30th of august a placed an order for a this dress. The payment was processed and taken out of my bank account. I did not receive an receipt or a payment confirmation. So I waited. A couple of days later I got a reminder email that I hadn't paid for an item in my check out.
But again. It has been taken out of my account. I can provide a bank statement. All I want is the order to be confirmed and sent out

Please get back to me as soon as possible

The Order number is [protected].

On 15th of July 2017, I ordered Three black colored sofa covers I paid €92.48 including shipping charge, insurance, duty and tax insurance. Then on 21st July I received the order which was completely wrong and paid €33.22 towards the custom charge to the DHL.

The order that I received had three different sofas covers, 1. Blue, 2. Purple and 3. Dark Blue. I also emailed about this to the customer service team. I was asked to send photos of the sofa cover to the customer service team. Which I did.

On 24th July 2017, I notified Customer service team that I do not want the replacement of the item, therefore, refund 100% back to my account. On the next day 25th July 2017 I shipped the Slipcover back to the shipper via post office which cost me another €52.

On 1st August 2017, I received an email stating that the sofa covers have been received and soon the refund process will begin.

On 6th of August 2017 I received an email stating that sofa covers are being shipped to you, I don’t know why(another mistake from seller). two weeks before on 24th July I clearly stated that I did not want the replacement of the product. I emailed again, about this and one of the member of the customer service team, replied and instructed to reject the delivery so it would go back to DHL and then back to the seller.

Now I had to wait for another few weeks for it to go back. I didn’t get any response from customer service team for a while therefore I contacted them again on 28th of August 2017 and sent an email about reminder for processing the refund of €177.70.

On 29th August I received an email stating that they have not received the package yet.

Today is 3rd October 2017 and still I have not received the refund, I phoned DHL to enquire whether the package has been sent back or not, according to DHL, shipper was contacted on Thursday, August 31st 2017 and the shipper has instructed them to dispose the package.

I am very disappointed with the service and the amount of time it is taking for processing the refund. It has been the worst experience of online shopping.

LightinTheBox customer team are misleading and fraud.

Never buy from them, not sure I can recommend them to you as a reliable place for ordering clothing.
I got a dress in the wrong size, it was too big for me, I have no female friend who would wear the same size. I am absolutely sure I place the right order and chose the right size, I don't know what happened but I got a garbage. I want to return it now and get my refund, but unfortunately, I have no idea how to reach them, they don't answer. Please, contact me.

I ordered a dress that was suppose to be a formal dress for the Marine Corp ball but received something that was not like the picture at all. The dress is completely see through and the color is so off from the picture. I asked litb for a refund and they are refusing to refund me my money even though it stated online you can return items for a full refund within 30 days;I contacted them the same day the dress arrived. They have already my issue as "resolved". Lightinthebox is the worst company and they need to be shut down. They do not handle business the correct way at all.

https://m.lightinthebox.com/en/order/25163991

I have ordered a lot of items from this site with order no [protected] and i did not chose the option of tracking only to receive a text on my phone from DHL asking me to pay for delivery of my items when I have already paid for shipping charges.please cancel the tracking option as I do not wish to pay extra charges .I need this problem to be resolved so as to avoid non delivery of my items by DHL.Thank you