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Light In The Box
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Light In The Box
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2.2 875 Reviews

Light In The Box Complaints Summary

271 Resolved
602 Unresolved
Our verdict: Engaging with Light In The Box, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Light In The Box reviews & complaints 875

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Newest Light In The Box reviews & complaints

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D
8:24 am EDT
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Light In The Box clothing

I need to find out the courier in the uk who is supposed to be delivering my goods as I need to pay to have them released. My name is Daniel Gorton from 106 Belthorn rd Blackburn. Bb12nn.

I ordered the goods 6 weeks ago. There is nothing on the website when I go to my orders.

I need to find out who the courier is so that I can resolve the issue, as I have not received my goods

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10:55 am EDT

Light In The Box canvas wall art

I place an order the end of April 2018 and still haven't received it. My first contact with the company (5-8) about this issue, was to find out what happened to my wall art. They told me to contact the post office with the tracking number (which I did) and the post office told me that it was never even picked up by them, so it wasn't in their system. It was almost like the whole thing never existed. The package is lost. You can't speak to someone about this; you just have to keep submitting requests. I have asked numerous times for proof that it is still on the way and they only tell me the same thing each time I contact them, "Please wait another so many days and if it hasn't arrived, let us know." I have done this countless times and nothing. I am ANGRY! They stole my money and I am not happy about it. I order a lot of things online and have never been treated this way. Stay away from this company! They are horrible!

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I
9:08 pm EDT

Light In The Box sent wrong item, and no refund!

I received a pair of shoes that is not the one I ordered, I asked for refund but they need me to pay that shipping cost, which is 1/3 of the amount of the refund. Due to the product is not correct, so I asked for refund and shipping cost for the return, but they said they are correct and the link is changed, but thumbnail still remain!?
I will NEVER visit that site and will spread this incident to all my friends.

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Update by ishtan
Jun 05, 2018 12:58 pm EDT

They finally refunded the shipping fee !

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11:52 pm EDT
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Light In The Box delivery

Hello.. I make an order in 6 may it's about a shoes, bag and watch OK, then it shipped in 13 may until now it not delivered so what's the problem now and is I will deliver it or no?
This is my tracking number (CNB3348831) it's not found by the way, so please give me a solution this is the first time I deal with light in the box. Reply quickly please. Thank you

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Update by ahmadgabr
May 21, 2018 11:54 pm EDT

And this is the order number : [protected]

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3:57 am EDT

Light In The Box unauthorized credit card charges

I do not know this person that made this purchase with my paypal account. The details of this transaction:

Date of purchase: 20 May 2018
Transaction ID: 35W12442BP028321M
Invoice ID: [protected]
Purchase Amount: $34.23 USD
Mastercard ending in x-6539

Please, I request you act accordingly and make a refund to the funding source.

Warm regards,
Eddie Unamma

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8:32 am EDT
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Light In The Box product number [protected]

the chandelier hanging strings doesnt have any identification as to which strings goes where to create the wave pattern. We only received the direction paper and the string where in a blank and clear bag. I need a new set of strings to show where and how to place the strings on the chandelier base. I have been trying to contact this company for a month now and there's no number on the website and it say to put in a ticket but each time I go to my orders it say I don't have an order which prevented me from contacting costumer service. I would like for someone to call me as soon as possible or mail me a new set of string that identify how and where to put them up so this problem can be resolved and I can finally enjoy my chandelier . My number is+[protected]. Thank you, Ragan Lewis.

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9:15 pm EDT
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Light In The Box wedding accessories products

Sir

I have ordered 4 product from your site few days ago but I am not able to see the status of my product.. My order no. Is [protected] and my shipping address is S-3 / 916 paramount apartment shalimar Garden extension -1 sahibabad Ghaziabad Uttar Pradesh India 200105..
I have ordered tiara flower bouquet veil and a gloves.. Kindly send me the product at the earliest..
My mail address is..
[protected]@gmail.com

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K
5:07 pm EDT

Light In The Box motorola moto m xt1662 5.5 inch smartphone 4g (4gb + 32gb 16mp octa core 3050mah)

I buy the phone and I return the product on January 19, and it's half may .I want refound but they say the phones didn't return back .Secondly I buy a smart bracelet, they send it to me, but the product never arrived.I want to know how to get refound for bracelet and phoneor other bracelet at same price.the phone cost 123.96 euro, and smart bracelet 11.8 euro

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3:37 pm EDT
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Light In The Box Order number [protected]

Dear sir
I bought three items and received I was going send it back to lightinthe box i received R M A code 6497902 and 6497903 and 6497904
I closed my ticket waiting for return form since 7th april 2018 there is not
any return form on your beb nor received i sent so many E mails but no reply at all what a world please send me return form the I can send order back to lightinthebox please

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Update by Muhammad Din
Apr 19, 2018 4:22 pm EDT

This is for only customer service lightinthebox
dear sir I want to send order [protected] back to lightinthebox
customer service send me R M A code but not product return form please send me return form
I received reply from complaint board asking me there is something missing you should tell me what is missing
Amazon is lot better service than you
thank you Muhammad Din u k

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M
7:17 am EDT
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Light In The Box order number [protected]

Dear sir I want to this order back to you
You gave R M A code 6497902 and 6497903 and 6497904 but no return form how can
Send it back there is no return form on your Web and Web is so complicated do not have E mail for customer service I tried to contact so many different ways but could not are you comparing Amazan
Amazon much better easy than your broken box please send return form
Thank you Muhammad Di U K

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2:02 pm EDT
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Light In The Box merchandised not received

My name is Miriam Gutierrez and this is my complaint. On March 22, I made a purchase of 2 dresses and a wig, the order number is [protected]. By accident I clicked the order 3 times. I cancelled that order and re-ordered using another card. I have not received any information about it. I want to know because I gave the okay to my bank to pay 49.57 for the order and I still got nothing. I just want a refund for the first order I cancelled if is not been processed yet. I want to know if the one I reorder and paid is on the way and I should not worry about my mistake. I purchased before from this company and never had a problem. I hope things get solved so I can continue shopping with trust. Thank you for your prompt respond. My e-mail is [protected]@gmail.com

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M
7:00 am EDT

Light In The Box xiaomi note 4x

Hello,

I have previously sent tickets (Ticket [protected]) regarding the return and refund of my delayed order(Xiaomi note 4x) with tracking number RS993406500NL that caused me a lot of convenience and disappointment!

I was told I will be refunded should I return the item, which I did as soon as my package arrived at the post office, but not refund from you yet!

Would you please inform me what's going on?

Should you need any further information please notify me.

I look forward to your response.

Kind Regards,

Mika Davaki

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G
G Ev
, GB
Apr 09, 2018 2:30 am EDT

Light in the Box. I too have placed an order a month ago but have not received my order. When I go to log into my order another persons order is showing. I suspect they do this to everyone. No uk telephone number to ring, make it impossible to complain. Don't order anything from them, I think it is a website scam.

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A
12:14 am EDT

Light In The Box I placed an order, paid an my account reflects no order

Please help me.
I purchased an item March 24, 2018
Proof of purchase via paypal payment copied below. I received no email confirmation regarding purchase. Purchase is not in My Orders so I have no access to customer service.
Please help.

March 24, 2018
Light In The Box Limited
-negative €69.40 EUR
Payment
Paid with
PayPal balance
Exchange rate
$88.49 USD = €69.40 EUR
1 USD = 0.78 EUR
Ship to
Amy Burke
Via Campobello 47
91017 Pantelleria TP
Italy
Category
Retail
Transaction ID
0E619406VL3702509
Return shipping refunds
Enroll free and request a refund
For more info See Terms
Seller info
Light In The Box Limited
Invoice ID
Litb-[protected]
Purchase details
Purchase amount€69.40 EUR
Total€69.40 EUR

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S
7:13 am EDT

Light In The Box provision

Hello. Regarding my order [protected]; you have charged me for the full amount and you have a provision on my card. I have written to the customer service but they didnt help me. They told me to call my bank. I called my bank but they said they cant do anything because lightinthebox cancels the provision. I have been dealing with this issu for days now please help me I cant use my card. Cancel the provision. I dont understand why it is so difficult. You have charged the money so why do you still have a provision on my card? Please help asap. This is really annoying, I am not happy with the overall experience.

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11:55 am EDT
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Light In The Box non delivery of order

Joyce connolly
71 Barrington road.wavertree Liverpool. L153HR Merseyside. England. I ordered a black. Crochet bolero. Apparently royal mail have lost it. They said it was delivered to a neighbour. But they have said they did not receive it. Have spoken to royal mail. They said to let you know. So that you can replace it .Then u have to claim it back from them. There reference is 1-[protected]. Many thanks. Joyce connolly

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8:10 am EDT
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Light In The Box [protected] foundation brush

I'm waiting for my product no.[protected] And I didn't receive it .
I send email to [protected]@winklinklogistics.com, they are saying there is no order and we can't find and we can't check the shipment .

I have completed a month and still not received the order

I don't know who to contact, the website of the light in the box when I choose customer service they transfer me to [protected]@winklinklogistics.com

My order is from light in the box website

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4:48 pm EDT

Light In The Box unethical behavior

I purchase clothing from this company and tried to return it. I could not get them to give me a return label, and nowhere on the site is there one. I tried to call them and and they give a personal number as there number, so now the women gets calls all the time from people trying to get the light in the box. I read review unfortunatley too late it is a company scaming people out of their money. So I have the product i brought cant where them and can't return them. I hope someone can do something about this company, they are stealing from people.

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Update by nicole palanzi
Mar 18, 2018 4:52 pm EDT

Updated by nicole palanzi, Mar 18, 2018
So this co. is scamming people everywhere as well as using someones personal phone number on their site to contact them. they need to be stopped!
Add a CommentUnited States

Update by nicole palanzi
Mar 18, 2018 4:51 pm EDT

So this co. is scamming people everywhere as well as using someones personal phone number on their site to contact them. they need to be stopped!

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3:46 am EDT
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Light In The Box fees that I have been charged

I
Have emailed a number of times now about a parcel I have not received because of shipping fees I was not told about, why am I have to pay £18 shipping feee that I was not told about, my parcel is now sat in a depot which they won't sent because of this fee. I want a full refund now for this item or you need to pay the £18. I want a reply today as this is now been going on for 3 days. This was for my sons birthday. If I don't receive a reply I will take this further.

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12:36 pm EDT
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Light In The Box order not received

Hello there,
This is Mrs Sarmila Rai it is my kind of complain because I have not received any information even can't view the items in the "Light In The Box" account which I placed my order around very first week of February 2018. The money was taken from account the amount of £210.07 on the 06/02/2018. I received a pair of shoe only which I have ordered more then one pair of shoes. I have ordered party cloths and many items, what exactly I can not remember now.
It has been long time, I have not received my orders and also I could not get any feedback from lightinthebox .But sadly, I don't have the items order number.
So therefore, I would like to ask you that could you please check my Details and delivery as soon as possible please? As my delivery address is:
Sarmila Rai
132 Beechwood Close
Colchester
Essex, United kingdom
Post Code: CO2 9QT

Thank you
Mrs Rai

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9:33 am EDT

Light In The Box kigurumi pajamas flying horse unicorn onesie pajamas costume polar fleece purple blue pink white+blue white+pink cosplay for children's

I bought it on 03/05/2018, the shipment was supposed to happen in 24 hours. But on 03/08 the product was still in process. So I complained to them, and they decided to cancel the order not even asking me. But the problem is, I don't wanna cancel, because I can't receive the return to my original payment method, I closed the account. I need them to replace the order and change the address, but I am trying it since 03/08 and by now anyone has solve this problem yet. I am leaving the country, and I need them to ship me as soon as possible.

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Light In The Box Customer Reviews Overview

Light In The Box is a reputable online retailer that offers a diverse range of products to customers worldwide. With a vast selection of items spanning various categories, including apparel, electronics, home decor, and more, Light In The Box has become a popular destination for online shoppers seeking affordable and diverse merchandise.
The company has received numerous positive reviews from satisfied customers who appreciate the affordability of the products available on the platform. Light In The Box is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers looking for great deals without compromising on quality.
Customers have also praised the global shipping capabilities of Light In The Box. With strategically located warehouses, the company is able to deliver products efficiently to customers worldwide. This international reach allows shoppers from different countries to access a wide range of products, expanding their choices beyond local retailers.
The user-friendly interface and intuitive navigation of the website have been commended by users. The search and filtering options make it easy for customers to find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
It's important to note that while Light In The Box has received positive reviews, there have been occasional complaints from customers regarding product quality and customer service. Some customers have reported issues with receiving items that did not meet their expectations or experiencing difficulties in resolving problems. However, these instances should be considered in the context of the overall positive feedback received by the company.
In summary, Light In The Box is a reputable online retailer offering a wide range of affordable products. The company's competitive prices, global shipping capabilities, and user-friendly interface have garnered positive reviews from customers. While there have been some isolated complaints, the majority of feedback for Light In The Box emphasizes its affordability, variety, and convenience.

Light In The Box In-depth Review

Website Design and User Experience:

Light In The Box's website design and user experience are commendable. The navigation is intuitive, making it easy for users to find what they are looking for. The layout is visually appealing, with a clean and modern design. The search functionality is efficient, allowing users to quickly filter and refine their search results.

Product Range and Variety:

Light In The Box offers a wide range of categories and subcategories, catering to various interests and needs. Within each category, there is a diverse selection of products, ensuring that customers have plenty of options to choose from. Whether you're looking for popular items or niche products, Light In The Box has you covered.

Product Quality and Authenticity:

The overall product quality at Light In The Box is impressive. Customers can trust that they are receiving high-quality items. The authenticity of branded items is also guaranteed, giving customers peace of mind. Customer reviews and ratings further validate the quality and authenticity of the products.

Pricing and Discounts:

Light In The Box offers competitive pricing compared to its competitors. Customers can find great deals and regular discounts and promotions on the website. The pricing is transparent, with no hidden costs, ensuring that customers know exactly what they are paying for.

Shipping and Delivery:

Light In The Box provides various shipping options at reasonable costs. The delivery timeframes are reliable, and customers can expect their products to arrive within the estimated time. The packaging and handling of products are done with care, ensuring that items are received in good condition.

Customer Service and Support:

Light In The Box's customer service is top-notch. They are responsive to inquiries and complaints, providing timely assistance. Customers have multiple contact channels available to reach out for support. The customer service team is also helpful with order tracking and returns, ensuring a smooth shopping experience.

Payment Options and Security:

Light In The Box accepts a variety of payment methods, providing convenience to customers. The website has robust security measures in place to protect online transactions. Personal and financial information is safeguarded, giving customers peace of mind when making purchases.

Customer Satisfaction and Reviews:

Overall, customers are highly satisfied with their experience at Light In The Box. Positive reviews outweigh the negative ones, indicating the company's commitment to customer satisfaction. Light In The Box promptly resolves customer issues and complaints, ensuring that customers are happy with their purchases.

Return and Refund Policy:

Initiating returns and refunds at Light In The Box is a hassle-free process. The conditions and timeframes for returns are clearly stated, making it easy for customers to understand the policy. The refund process is timely, ensuring that customers receive their money back promptly.

Company Reputation and Trustworthiness:

Light In The Box has been in business for a significant amount of time, establishing a strong reputation in the industry. The company holds accreditations and certifications, further validating its trustworthiness. Customer feedback and industry reputation affirm the company's commitment to quality and customer satisfaction.

Social Responsibility and Sustainability:

Light In The Box demonstrates a commitment to environmental initiatives and practices. They prioritize ethical sourcing and manufacturing, ensuring that their products are produced responsibly. The company is also involved in community initiatives and philanthropy, showcasing their dedication to social responsibility.

Mobile App Experience:

Light In The Box's mobile app offers a seamless shopping experience. The app is highly functional, providing features that enhance the user experience. User reviews and ratings reflect the app's effectiveness and user-friendliness. It is compatible with different devices and operating systems, catering to a wide range of users.

Overall Rating and Recommendation:

Light In The Box receives an overall positive evaluation. The website design and user experience are excellent, making it easy for users to navigate and find what they need. The product range and variety are impressive, ensuring that customers have plenty of options. The product quality is high, and customer reviews validate this. Pricing is competitive, and discounts are regularly available. Shipping and delivery are reliable, and customer service is responsive. Payment options are varied and secure. The company has a strong reputation and is trustworthy. They prioritize social responsibility and sustainability. Overall, Light In The Box is highly recommended for potential customers looking for a reliable and diverse online shopping experience.

How to file a complaint about Light In The Box?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Light In The Box or further inquiries into your complaint.

Frequently asked questions (FAQ) about Light In The Box

Expand Collapse all
Is Light in the Box a legitimate website?

Yes, Light in the Box is a legitimate website.

Is Light in the Box a safe website to purchase from?

Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.

Are the products on Light in the Box authentic?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Does Light in the Box offer refunds or returns?

Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.

How long does it take for Light in the Box to deliver?

Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.

Is Light in the Box a Chinese website?

Yes, Light in the Box is a Chinese website.

Is Light in the Box a scam?

No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.

Does Light in the Box have a physical store?

No, Light in the Box is an online retailer and does not have a physical store.

Is it safe to enter personal information on Light in the Box's website?

Yes, Light in the Box uses secure methods to protect personal information entered on their website.

Does Light in the Box have customer service?

Yes, Light in the Box has customer service available to assist with any questions or concerns.

Is Light in the Box's customer service reliable?

Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.

Can I trust reviews on Light in the Box's website?

Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.

Is Light in the Box a wholesale website?

Light in the Box offers both wholesale and retail options.

Does Light in the Box offer free shipping?

Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.

Is it safe to use a credit card on Light in the Box's website?

Yes, Light in the Box uses secure payment methods to protect credit card information.

Does Light in the Box sell counterfeit products?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Is Light in the Box's website user-friendly?

Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.

Does Light in the Box have a loyalty program?

Light in the Box does not have a loyalty program at this time.

Can I track my Light in the Box order?

Yes, Light in the Box provides tracking information for orders.

Is Light in the Box's pricing competitive?

Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.

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