Light In The Box / no support, defective product, no refund

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Never buy from!!! Buyer beware!! There is no support at all, if product is defective, such as my case with an android cubot mobile phone you will not have any answer from them, you write several times to "customer support" and no answers and no refunds even for a defective product
This company is a big scam, they say you to contact their customer support but they never answer!!!

Mar 26, 2013
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  • Li
      Mar 27, 2013

    Dear Customer,

    Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center:, and our customer service team will help you there.

    Thank you,


    0 Votes
  • Cc
      Mar 29, 2013

    are you kidding on us James from Light in the box?? Wrote several times to your "Customer Support" and no answer at all!!! What kind of service does your company offer?? Buyer beware!! NO warranty, NO support, defective products and of course NO refund!! You will loose your money if anything goes wrong with Light In the Box!

    0 Votes

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