Light In The Box
reviews and complaints

I ordered a watch from this company on August 21 and paid in full. The order form said product would be delivered in 7-10 business days. It is now Sept. 29 and I have never received the watch.

I have contacted this company numerous times and when I open a "Ticket", the company closes it and marks it as "Resolved" the next day.

This company is a complete fraud and I am shocked they are allowed to do business in the U.S.

There are numerous complaints with this company and I'm not sure why they have not been prosecuted.

I ordered 2 security cameras in July 2017 from a company called Light in the Box.The items were delivered to the Irish mail service (called An Post), then to Customs and back to An Post. An Post have verbally informed me that they lost my parcel. They told me to contact Light in the box for a refund or a replacement. I also took had insurance with light in the box in the event that my parcel didn't reach me. Light in the box keep fobbing me off with their own rubbish - emails that don’t make sense, incorrect information on the emails.

Quantity Price
1
led 20w pendant light modern design/ led ring/ 220v~240/100~120v/special for office, showroom, livingroom
led 20w pendant light modern design/ led ring/ 220v~240/100~120v/special for office, showroom, livingroom
light source color - white
Voltage - 220-240V
Color - Black

Hi,
Im Ajay from India (Hyderabad) we would like to buy this product, but when we go for the payments it say your credit card limit is does not exceed the price, wondering because we did not even type our credit card number yet. Can you please help me out in this. my Phn no is [protected]

This has to be the worst company ive ever order from. Their service is awful they are not helpful at all they are liars and want take ur money only. Please dont deal with them at all. Ive order my kids sneakers for school the beginning of the month its alrwady the 24th and still nothing. I countinued to cotact them and they did not resolve anything as they said. I paid for expressed shipping only to have my orders shipped a wk later. They also tried giving me a reward the was not accurate or giving to me... I ask about recieving a refund on my express shipping no response.. They also commented that if my item is not recieve by the 22nd to contact them but the date the sent out that comment was the 24th does that make any since i will never order with this company again and i would advise everyone to stay away from this company

I ordered 3 Xiaomi Mi Band 2 and paid for duties insurance. I was charged $30 duty fee and contacted Lightinthebox about it. They returned $10 to my credit card and added 20 in my credit (I dont know why!). I asked them to refund $20 dollars to my credit card and they said they did. I did not receive that amount in my account and opened a ticket with them. Now I am in a loop with them where they keep replying back to me with the same message since 2 weeks.

=
Dear customer,

We have verified that we proceeded to the corresponding refund, please check the following detail for your respective verification:

cybersource CybsNumber：5027326907966586604755
GC Number：[protected] USD -10.[protected]:53:07.0 refund

storecredit Related Order#:[protected]
Related Merchant#:1
Source ：credit
Expiration ： USD -20.[protected]:34:58.0 refund

Please feel free to contact us if you have any further questions.

Sincerely,
Marlem
www.light/miniinthebox.com
=

I keep telling them that I did not receive the refund and they just reply with the above message.

I ordered and paid for a new notebook over a week ago, on a shipped in 24 hours basis.

I have tracked my order, and it has not been shipped yet.

Either you contact me urgently, and advise what is happening, or I will go to social media and tell all concerned. And I will contact the legal team to discuss action

The fact that you make it almost impossible to contact you, leads me to believe that you are a very untrustworthy company.

I order a wig from y'all a week ago and it kept saying I didn't do the payment and that my card was declined but you took the money out my account already. I tried it three times and it kept saying the same thing. I was wondering what is going on and why it kept saying that? I cancelled all three of the orders and hoping I can get my my money back for it.

Tracking number isLX437747361CN : 2x bouquet reallity fern leaf artificial . I hav tried constantly to inform light in the box company about the above named item... I have not yet received this item. Please do not ignore this complaint or you will leave me no alternative to contact ombudsman
Just to say this item was purchased at the beginning of the second week of August, and was due to be delivered at the end of the third week in August.
Light in the box declared that bulk orders would probably be sent in single items to enable the orders to be delivered more quickly than that of a bulk order.
Best regards. J. Ross

Have been trying to find a contact number or address for over a week now. Bought my daughter these sneakers. They worked fine for a week. Charged them once and now one shoe won't charge. Please let me know what u can do to fix this. She has not even had them long and already one shoe won't work. The chargers work but one shoe won't take charge at all.

In early august 2018, i placed an order for a 'xiomi mi band 2' from lightinthbox.com ; payed through debit card and it displayed that my order will be shipped within next 2-3days, and that it'll reach me within next 15days. But it didn't happen so even after a month.
So I sent a ticket as recommended by the site and got a satisfactory answer stating that my order will be delivered within the completion of 60days that is before 8th September 2017 and if not, than i should write another ticket.
Guess what? I didn't get my order, so to write another ticket, I logged in to my account and it displayed 'wrong password '; I did all the necessary procedures to revive my password and when I finally logged in, all my order and ticket history was cleared... it was all vanished ... there was no order or ticket!
Please look into the matter and get me my order as soon as possible.

Regards
Mirza sultan

I ordered an item on the 23rd August, I've had mutiple emails saying it's shipped and on its way, I'm still waiting.
I've emailed to try and cancel the item so I can get my money back, I've had no response.
I was told my delivery would be within 5 days its now almost been a month and I still don't have the product. I no longer need or want the item anymore and would like a refund.
Thank you.

I need to change my shipping adress.because i forgot to put the housenumber...
I saw(on the tracking list) my order is allready in the netherlands.but how can they deliver?
if the dont know my .
so please please please help me change it!
i go crazy and i try everything to change the adress but it doesnt help!
i write many tickets on the website aswell, but that doesnt help!

My package never arrived. ordered several items in June, and now it's September. I think it's the right time for panicking.
According to the provided tracking number my package was on its way to the US, then it reached New York and all of a sudden was shipped to China again. Ok, I really have no desire to find out why it was sent back, I just want my money back. And it's not easy to do because their reps stopped answering me and since then I have no way to contact them again.

Hello. I was ordering a dress.. And i was trying to pay for dress.. But it's shows that it was sometring wrong.. and i can't order the dress.. Ok i thought, maybe i will try another company..and next day i check my bank account-and of course it's shows that it was TWO times discount the same amount from my bank account. How i can get my money back?

I am trying to purchase some products frin this website but as the items are shipped from china it may impose custom duty in destination country. It is mentioned in the shipping terms and conditions that customer can opt for duty and tax insurance to avoid duty expenses at the time of delivery but this option is not at all available at the time of any product purchase. Only normal shipping insurance check box is created at the time of check out while purchasing. This I think is a fraud with the customer s. Every time a customer buy anything from this website, there occursva problem of custom duty tax which increases the cost to double. moreover there is no conact number or email id mentioned any where in the website. They are making fools of the customer s to create bluddy tickets everytime after spending monry and then leavr the customer waiting for their revert.
Bull [censor].

Hello, I have ordered 4bundles or hair on Sunday the 3rd of September 2017 and I payed a £10 fee on express delivery for 3-4 days shipping, however it has been a week and 1 day and I still haven't received m package! I need it before the 19th of September so I hope you can contact me and sort this out.
I'm based in the U.K.
Mobile number: [protected]

Hello,

I want to delete my account at LightInTheBox, but their website does not offer this option and even provides no customer service email address or phone number.

So I want LightInTheBox not just to deactivate, but to delete my account, especially my login name and password.

I can not find my client number, but I once had an order with the order number [protected].

Greetings

I originally ordered a full water proof camaflauge jacketed out arrived to small and a medium I contacted through returns on website and did not understand what they meant as io did not revive code o phone to send it back with I had a new number when I understood I signed back in via gmail [protected]@gmail.com but my orders had been deleted and hadd no way of contacting please help me.

I have not received my order. I ordered online 8/4/17, they supposedly shipped 8/10/17. I notified them by email 9/2/17 that I had not received my package--they responded 9/2/17 stating it was still in transit and I would receive it by 9/17/17. I responded 9/7/17 by telling them the package was indeed late and I'd be in touch. They responsed 9/7/17 again telling me they delivered 8/24/17. This makes no sense. I emailed them 9/8/17 to tell them I have received NOTHING...no response! I just want the items I purchased or a refund. Why is that too much to ask?

I ordered a unicorn onesie and payed for it on the spot when I finished my order, but it appears that 2 days later I get an email from your company telling me that my order is "pending" and that I need to finish my payment. I don't understand why I got that email since I payed on the spot, I got a message from the bank telling me that the money have been taken from my bank account so I'd like to know why my order is not being shipped already since I payed for it.