Light In The Box
reviews and complaints

[protected] was my order number which I placed on June 05, 2018, the estimated shipping date was 7th June of 2018 but it wasnt shipped on the due date. So, I cancelled the order and claimed for the refund on June 11, 2018 12:15 AM and still now I didnt get the refund. After I asked them they said "We have processed the refund: paytm_wallet 20180606111212800110168147527362784 INR -487.00 [protected]:53:33.0", but the service provider is saying that the payment has failed. So what should I do now?
Please help me out.

Do not ever order from these scam artists. When I ordered the item it said expected delivery was "3-5 business days". After they get your money, then you find out expected delivery is 30 days and it has to be 2 months before they will try to trace it for you because it's coming from china! When you try to check with them, they tell you to check with the post office, except they don't give you any usps tracking number, so there's no way the post office is going to trace it for you. There is no phone number to call to speak with a human being; all you can do is submit a "ticket" and then get some bs response. If you try to check with the foreign shipper, they will charge you to trace the package. There are numerous other complaints on this site about this place which I wish I would have read first. I guess i'm one of the fortunate ones because I did eventually receive the merchandise, and it looks like others did not.

I have order number [protected], I never received it and i do not know what email was used for the confirmation. The amount of $47.15 was removed from my account. Please refund my money. Contact info below:

Email:
[protected]@gmail.com

Address:
986 Di Giulio ave
Santa Clara CA 95050

Phone:
[protected]

I been trying to contact anyone about the issue and i can't find any phone numbers so please send me an email or give me a call i would like a refund. i have attached the screenshot of my confirmation, that is all i have on this order. Also attache is my bank statement showing the $47.15 removed.

Regards

I planed an order to these, order number [protected] for two watches that said dispatch in the EU 3-5 days. This was 8th June. Despite ninberous emails asking for advice as they have not arrived I had a £2 resound. I was told to be patient and 4 weeks later my last ticket request I was told there is nothing they can do and closed the case

I've not had any refund for the items.

They will not come back to any communication at all

I've now had to report this to my credit card provider

I ordered one item from LightInTheBox I received it in a timely manner and it was good quality. So then they sent me an email so they would give me a $58 credit if I leave downloaded their app. Still have never seen the $58 credit I contacted them they said they don't deal with that I need to contact a different part The Light in the Box. However they make it to where you can't contact them. Before I knew all this issues I ordered several products spending a total of three or four hundred dollars. Some items were weren't even the right items that I ordered. The Drone that I ordered for my son arrived 2 weeks late and with no battery to operate it by the way it was supposed to have a battery and USB cord in it. There are many other items and I have asked them to refund them saying they are not accurate descriptions of what was on their website. They want pictures and more information and still will not tell me how to return my items for a credit.
Signed, frustrated

I certainly wish I had read these complaints before I ordered from Light in the Box but I will NEVER order from them again. I wear either a 6 or 6 1/2 shoe, so I ordered three pairs, one was not available in the larger size, it was out of stock, so I took a chance on the size 6. It was exceptionally small when it arrived and cannot be worn. A flapper dress which I ordered in an Xlg (I normally take a 12 or 14) would not fit around me. By coincidence I had previously ordered the same dress from Amazon which had arrived the next day and I was able to return it without any problem. After hours of difficulty on Light in the Box website I was told in response to the application for a return number these items were custom made and could not be returned. They were not custom made. If the shoes were custom made why could I not order them in the size I wanted. I am now stuck with 2 pairs of shoes and a flapper dress(made in mass quantities) that I cannot use. Other friends have now told me they wish they had known I was ordering and would have warned me about this site and returns are impossible. The company is very difficult to communicate with, no phone, no chat box and no email address.

Hello everyone,

I don't recommend to shop from this website at all!
Please look at my screenshots.

I bought an item for my infant when she born (Now she is 2+ months)
1- After first followup they said wait for 20 days.
2- After second followup they asked me to wait 2 months.
3- Today, I asked them for refund and they said wait for 3 months.

lol, Never, Ever buy from this website.

My Order Number: [protected]
Support Ticket ID: [protected]

I chose to buy a wig from Light in the box in dire circumstances (chemotherapy). I paid for Expedited Express which according to their Shipping FAQ should be done via - DHL, UPS, FedEx, and TNT
However, the vendor chose to ship my parcel via normal Post! I still waited patiently, but 2 weeks hence there is no trace of my order. I have banged my head against customer service and also escalated it to a supervisor. Only to receive a brilliant reply asking me to check the courier tracking website and a shipping amount refund, wait for it, a rewards voucher to again buy from their website! Not my money back, so to speak.
The package has left the origin country but not yet reached my country (I have checked with our postal dept as well) There is no update on the tracking website after 16th June.
The customer service are just not prepared to reply further! Isnt it their responsibility, given the idiotic dispatch via normal post despite paying for premium?

I need to find out the courier in the uk who is supposed to be delivering my goods as I need to pay to have them released. My name is Daniel Gorton from 106 Belthorn rd Blackburn. Bb12nn.

I ordered the goods 6 weeks ago. There is nothing on the website when I go to my orders.

I need to find out who the courier is so that I can resolve the issue, as I have not received my goods

I place an order the end of April 2018 and still haven't received it. My first contact with the company (5-8) about this issue, was to find out what happened to my wall art. They told me to contact the post office with the tracking number (which I did) and the post office told me that it was never even picked up by them, so it wasn't in their system. It was almost like the whole thing never existed. The package is lost. You can't speak to someone about this; you just have to keep submitting requests. I have asked numerous times for proof that it is still on the way and they only tell me the same thing each time I contact them, "Please wait another so many days and if it hasn't arrived, let us know." I have done this countless times and nothing. I am ANGRY! They stole my money and I am not happy about it. I order a lot of things online and have never been treated this way. Stay away from this company! They are horrible!

I received a pair of shoes that is not the one I ordered, I asked for refund but they need me to pay that shipping cost, which is 1/3 of the amount of the refund. Due to the product is not correct, so I asked for refund and shipping cost for the return, but they said they are correct and the link is changed, but thumbnail still remain!?
I will NEVER visit that site and will spread this incident to all my friends.

Hello.. I make an order in 6 may it's about a shoes, bag and watch OK, then it shipped in 13 may until now it not delivered so what's the problem now and is I will deliver it or no?
This is my tracking number (CNB3348831) it's not found by the way, so please give me a solution this is the first time I deal with light in the box. Reply quickly please. Thank you

I do not know this person that made this purchase with my paypal account. The details of this transaction:

Date of purchase: 20 May 2018
Transaction ID: 35W12442BP028321M
Invoice ID: [protected]
Purchase Amount: $34.23 USD
Mastercard ending in x-6539

Please, I request you act accordingly and make a refund to the funding source.

Warm regards,
Eddie Unamma

the chandelier hanging strings doesnt have any identification as to which strings goes where to create the wave pattern. We only received the direction paper and the string where in a blank and clear bag. I need a new set of strings to show where and how to place the strings on the chandelier base. I have been trying to contact this company for a month now and there's no number on the website and it say to put in a ticket but each time I go to my orders it say I don't have an order which prevented me from contacting costumer service. I would like for someone to call me as soon as possible or mail me a new set of string that identify how and where to put them up so this problem can be resolved and I can finally enjoy my chandelier . My number is+[protected]. Thank you, Ragan Lewis.

Sir

I have ordered 4 product from your site few days ago but I am not able to see the status of my product.. My order no. Is [protected] and my shipping address is S-3 / 916 paramount apartment shalimar Garden extension -1 sahibabad Ghaziabad Uttar Pradesh India 200105..
I have ordered tiara flower bouquet veil and a gloves.. Kindly send me the product at the earliest..
My mail address is..
[protected]@gmail.com

I buy the phone and I return the product on January 19, and it's half may .I want refound but they say the phones didn't return back .Secondly I buy a smart bracelet, they send it to me, but the product never arrived.I want to know how to get refound for bracelet and phoneor other bracelet at same price.the phone cost 123.96 euro, and smart bracelet 11.8 euro

Dear sir
I bought three items and received I was going send it back to lightinthe box i received R M A code 6497902 and 6497903 and 6497904
I closed my ticket waiting for return form since 7th april 2018 there is not
any return form on your beb nor received i sent so many E mails but no reply at all what a world please send me return form the I can send order back to lightinthebox please

Dear sir I want to this order back to you
You gave R M A code 6497902 and 6497903 and 6497904 but no return form how can
Send it back there is no return form on your Web and Web is so complicated do not have E mail for customer service I tried to contact so many different ways but could not are you comparing Amazan
Amazon much better easy than your broken box please send return form
Thank you Muhammad Di U K

My name is Miriam Gutierrez and this is my complaint. On March 22, I made a purchase of 2 dresses and a wig, the order number is [protected]. By accident I clicked the order 3 times. I cancelled that order and re-ordered using another card. I have not received any information about it. I want to know because I gave the okay to my bank to pay 49.57 for the order and I still got nothing. I just want a refund for the first order I cancelled if is not been processed yet. I want to know if the one I reorder and paid is on the way and I should not worry about my mistake. I purchased before from this company and never had a problem. I hope things get solved so I can continue shopping with trust. Thank you for your prompt respond. My e-mail is [protected]@gmail.com

Hello,

I have previously sent tickets (Ticket [protected]) regarding the return and refund of my delayed order(Xiaomi note 4x) with tracking number RS993406500NL that caused me a lot of convenience and disappointment!

I was told I will be refunded should I return the item, which I did as soon as my package arrived at the post office, but not refund from you yet!

Would you please inform me what's going on?

Should you need any further information please notify me.

I look forward to your response.

Kind Regards,

Mika Davaki