Light In The Box
reviews and complaints

i have placed an order from the 6th of July order number [protected] and only one item is shipped and the remaining not yet, i can`t trace anything, asked many times through the ticket request about the day of shipment and when should i expect the one already shipped but no reply, on the other hand i`m bounded by a time frame as i would be traveling so i need to know a full status of my full order!

Please be noted that customer return & replace help support system is not helping at all.
I've been trying unsuccessfully for hours to return & replace
my order: [protected]
Shipping address : Joseph Prussien
6437 Emlen St
Philadelphia 19119 Pennsylvania
United States
Return for change of sizes:
No 1) Men's Formal Tank Top, Solid Sleeveless Cotton Polyester [Size L|Color: Black|]
S380057600007
Please change size L to 2X

No 2) Men's Formal Tank Top, Solid Sleeveless Cotton Polyester [Size L|Color: Gray|]
S380057600008
Please change size L to 2X

No 3) Men's Oxford Spring Summer Fall Winter Comfort Leather Outdoor Office & Career Casual Party & Evening Flat Heel Ruffles Lace-up Black |Color: Black|
Please change size from size: US-6.5/EU38/ UK5-5.5/ CN38|] To size US 9- 9.5...
Thanks in advance for your prompt attention.
I can be reached at [protected]@yahool.com or on my cell: [protected]
Truly,
Joseph Prussien

To whom it may concern;

I ordered 8/9 year old dress, arrived for a 4/5 year old fit. Awful quality decided to put it on my younger daughter for our Christmas Day equivalent. She had it on for a few hours only. The results please see attached. I demand a full refund for this purchase and am well within my rights to do so. I have been trying to get in touch with you for nearly 2 months now. This torn dress is not even worth the return postage and I refuse to pay it. I WANT A FULL REFUND! Please reply as soon as possible before I take this further.

I don't recommend purchasing from this site to anyone. Customer service is ridiculous and makes multiple excuses in goal of not refunding my item I purchased. Customer service originally told me to wait until the end of June to receive my item. After I informed them of my move (change of address), they told me to be patient and wait another 4 months and if I don't receive the item by then, to contact them. In the end, this is a online store for those who are "patient" enough to wait for half a year for the purchased item. Terrible customer service who isn't really reading your issues, but instead ranting about their "wonderful" business that has been running for 10 years.

Lightinthebox.com is receiving orders, taking money for the order and then generating a fake shipping tracker. The item never ships. The tracker does not update over a 40 day period. All refunds are refused. Any attempts to establish a tracking number that works is met with lengthy correspondence that blames outside circumstances and begs for patience for extended delivery delay times. First, with 39 day extension, then 60 day extension, then 90 days, etc. They do not comply with International shipping standards and are not accountable for their defunct tracker link. As I've said, they do not give refunds. You have to sit and wait for 3 month's and never received the product. I've researched them on Twitter and other social media and many, many people have experienced this same situation. Do not order from lightinthebox.com the way they are. You are being scammed. If anyone else reading this has experienced the same thing, please let me know and we could go for class action maybe.

On July 1, 2017 I my order # [protected]
Ticket # [protected]
I want to cancel this order and cannot find anyone willing to answer me for this company cannot get the BILLING ADDRESS CORRECT. I have no faith in this company and do want to cancel this order. I have tried to communicate for 3 days and no customer service.

M. Siegel
[protected]@sympatico.ca
This gift was to be sent to the U.S however, I live in Canada!

I had placed an order for some dresses and a pair of shoes - upon receiving the items they did not fit. Items were not only ordered by their size chart but a size larger because of the price of the items and still they were to small. I have been trying to reach this company after following the return policy before my 30 days are up, and I have not been able to get in touch with the company to speak with anyone or to receive a RMA (return merchandise authorization) to return my packages. I would like to get a refund for the merchandise that I ordered which was over One Hundred |Dollars. The order was placed before June 23rd, my invoice is dated on the 23rd

Order [protected] waw short the Free Gift of 20 Tattoo Inks with the 4 Machines Complete Tattoo Kit with Free Gift of 20 Tattoo Inks. The Dragonhawk® 50Pcs Disposable Sterile Tattoo Needles Mix Sizes; and 20pcs Tattoo Stencil Import Transfer Papers.
Order Q3490164108XX none of the items arrived. Tattoo Transfer Stencil Solution-120ml or Top Quality Black Tattoo Inks 60ml. I do not have international calling but my phone number is [protected]. Please resolve this or I am reporting fraud and canceling payment.

I purchased two Canvas on the 23/5 order no. [protected] PayPal
for. I sent one back Ticketed return no. [protected] for the isual Star Abstract stretched Canvas (60x60)
I asked by letter on the returned order for an exchange for the Black & White Zebra Canvas #[protected] $81.50.
If this is not available I'm happy with Art Portait of Zebra Canvas #[protected] (50 x 70 ) $98.66.

I have sent many letters back to them through the ticketed area on their website which I find is ridiculous to say the least. I have had no reply.

They received the returned Canvas on the 14/6 which shows on the ticketed return page on their website.

I cannot find out what is happening to my return? I havnt been refunded either so I don't know what is going on?

Can you please help?

I have not yet received my order (which are fidget spinners). But on I had it ordered on [protected] on 28-6-17 I got a gmail that "how was the purchase of your order" but in reality I have not received anything please do something about this quickly . Now the date is 1-7-17 it has been a week approximately
I also feel that u have sent the package to someone else, if that's the case the send the correct and proper package to my address as quickly as possible

My first order from Light in the Box.
Package arrived late due to custom problems as they didnt put a specific label on package.
Then i got charged 56eu charges.
I have contacted them 5 times and i get the same auto generated reply.
No customer service.
Caused stress and huge diapointment.
To improve their customer service they need to answer customers questions proffesionaly and manualy.
I would like my 56 eu refunded as it was their fault.

I ordered two veils sometime ago I have not received them and have requested a refund. However I cannot check this now as the site does not recognise me.

The order came to 33.45 which I want refunded. Customer service has been non existent. If anyone was going to purchase from this site I would advise not to as I have found this process stressful and unhelpful.

My name is Lissa Bridge
16 Thomas Place
YnyshiR
UK
CF390EP

I would be grateful if you could get back asap.

Miss Bridge

türkçe-:2 haftadır onlara destek bölümünden yazıyorum. kargo gümrüğe takıldı. bana vermiyecekler ancak iade için dhl kargonun çin şubesini arayın onlara kargoyu iade isteyin diye halen hiçbir iade işlemlerini lightinthebox başlatmadı. son bir kaç gün içinde aramazlarsa yüklü miktarda kargo, ceza ve gümrük müşavirliği ücreti çıkacaktır. bu yapılan haksız bir işlemdir. dhl kargo çin şubesini aramaları gerekirken halen iade için aramadılar. ve çok mağdur durumdayım.

english-:I write them in the support section for two weeks. The cargo was attached to the customs. I will give them to me, but I will call the branch of the dhl crook for a return, so they have not started any return transactions for the lightinthebox in order to ask them to return the karwoy. If you do not call in the last few days, you will be charged cargo, penalty and customs consultancy fee. This is an unfair operation. The DHL cargo branch is still calling for a refund when necessary. And I am very victimized.

I purchased product #[protected] (http://www.lightinthebox.com/customized-women-s-sparkling-glitter-latin-ballroom-dance-performance-shoes-more-colors_p276195.html) on 20 Apr 2017 (Order No. [protected]) and I paid USD $21.64 (USD $14.39 for the item + USD $7.25 for Shipping Charges & Insurance), which was the equivalent of GBP £ 19.04 (GBP £ 12.66 for the item + GBP £ 6.38 for Shipping Charges & Insurance).
I received this product and I opened a ticket because the item was not as described – please see ticket ID [protected].
I then asked to return this item, pay the difference and receive instead product #[protected] (http://www.lightinthebox.com/customized-women-s-leatherette-arch-strap-latin-ballroom-dance-shoes_p591975.html). In order to do that, I was advised to pay a difference of £7.57 on 13 May 2017.
Then my new pair of shoes were apparently dispatched, but there was an issue with delivery – please see ticket ID [protected].
Since then, I wrote several times advising that I still haven’t received anything and requesting for my money back (a total of GBP £ 26.61), but no one seems to take any measures.
The last communication I had with Customer Service ticket ID [protected], where I was provided with a link (http://www.yodel.co.uk/tracking/JJD0002258199028654/). This says ‘’Sorry, service cannot be completed. Please contact the sender’’, ‘’ ALERT: Your parcel has been returned to your sender. Please contact them with any queries’’.
I wish to make a formal complaint and I request to speak to a manager and see how I can either finally get product #[protected] or my GBP £ 26.61 back.

HI L.I.T.B, Greetings,

I had ordered a product today 16th June, 2017 amounting to Rs. 6275/-, my order number is [protected].
By evening I realized that the cart is missing with an item. so i cancelled the order and it issued a ticket to me. Order cancelled ticket number is [protected]

I request cancellation of this order, so i can re book my order and add few more items to it. Kindly help immediately, before shipping the products. My contact number mentioned in the order number 'LightInTheHouse' order details

Kindly acknowledge the same. Once i have the money back in my account, I want to reorder with additional items. Kindly help. Please

Please, help about the order [protected].
I had made the payment of that yesterday 08/jun and I received the confirmation of that from my credit card.
The site had confirmed the payment too.
But now, my order status is cancelled.

Please, let me know why! It's urgent

I tried to access by my order, but any option is available. (See in the attached print).
As my order status is canceled, I just want to know about the return payment, because any information of returned there is in my credit card

I'm so sad about this issue... I need this one asap

Luiz fernando oliveira
Comprador. [protected]@gmail.com

I order 4 bundles of hair on the 30th of May I cancelled my order the following day after.I then ensured that i got a ticket requesting for a refund because the delivery time will be too long because I have an up coming prom.Now they have told me I will get a refund withing 3-5 days time it's now June the 5th.What am I meant to do when I have prom coming and I have not recieve my money.Come on now do something in order to resolve the issue because I am very disappointed at this point and am definetly not pleased with you guys services.Being as their is nothing to contact you guys with directly you should ensure that you get back in touch which each and everyone who has this prob lem and sort it out immediately.

Don't ever order anything from here! If nothing goes wrong, it's okay. If something goes wrong, there's no help to get from their costumer service!

I ordered 2 phones for my boyfriend and I from Lightinthebox on April 27th 2017. I paid for express shipping which is 5-7 days. The phones are for some reason sent seperately, and 7 days later my boyfriend's phone arrives. A week goes by and my phone still didn't arrive, so I contact the costumer service who then claims that I have received and signed for both phones and then suggests it's my neighbour who took it.

I then have to go through A LOT of trouble to prove that I only signed for 1 item and therefore never received my phone.
After this they then sent me a new and different tracking number to shut me up, yet after another week nothing happens. I then contact DHL and they say that, yes the tracking number is in the system for some weird reason, but they have never received a package to send off to me.

Costumer service now says that it has been sent back to the logistics department due to some costumes issue (funny that the first phone arrived without problems, no?) and they wont do anything before they receive the phone back. At the same time I have now gotten 3 new emails saying that my item is on its way, BEFORE and AFTER they say that it has been sent back to the logistics department.

This being said, it is a computer who writes me those stupid answers. I keep writing them, each day, attaching all proof I've got and I get the exact same answer written by some computer, saying that I need to have patience and that they will contact me when they receive the phone back.

Since the phone was never sent, they will never receive it back at their logistics department and I am now without a phone and missing $200.

Never ever buy anything slightly expensive from this page!

I buy a pair of shoes on may 9, 2017, I cancelled the same day because the delivery will be to long, the take my money on my credit card but I am still waiting for my credit . today is june 5, 2017. the company is Light in The Box. How many time do I have to wait to receive my money back to my credit card

somebody know, how to call then, I am in canada

There was no mention of any additional charges to be applied to my purchaseat the time I placed the order. When I went to our local post office to pick up my package there was a c.o.d. charge of $17.43 which had to be paid, I have tried many times to contact this company but to no avail there seems to be a complete lack of customer service, they dont give a hoot about servicing their customers, nowhere on their site is there anactual direct link
that will take you to a customer service rep. or a complaints dept. I did receive a link to a complaints supervisor but it did not work, because the message could not be transmitted, and to try againwhich i did but by this time the submit button did not appear so I couldnt resubmit the message. All in all it appears that this company doint give a hoot about customer satisfaction. and now I will be submitting another complaint