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Lifetouch / school photo charged/ refund unfulfilled following pic not being taken

11000 Viking Dr., Suite 200 Eden Prairie, MN, 55344, USA, United States
Contact information:

Incident: Friday, April 21, 2017.

Ordered and payed online a $12-pic. My son did attend school that day, but for some reason, he didn't have his photo taken.
Whatever the reason, I turned to the company's website to ask for a refund. Completed the online form for "Returns and Refunds". No answer. Sent email expressing desire for refund. No answer.

At this point, it is not so much about the money as about having the company show some sign of decency and explain why pic wasn't taken in first place or why request for refund wasn't fulfilled.

Thank you.

Lifetouch
Lifetouch
Lifetouch

Nh
Sep 19, 2017

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