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2.2 188 Reviews

Life Time Fitness Complaints Summary

54 Resolved
134 Unresolved
Our verdict: When using services from Life Time Fitness with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Life Time Fitness reviews & complaints 188

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R
12:14 am EDT

Life Time Fitness scammed me!

Lifetime fitness scammed me. I prepaid minneapolis lifetime fitness $720 for a package of 12 personal training sessions. I used 2 of the sessions and then requested a refund for the unused sessions because of some extenuating circumstances. I contacted the personal trainer about a refund and he told me I could have a refund for the unused sessions and that he would “put it into the works”. After not receiving a refund, I contacted lifetime fitness again. This time I talked to the head of the personal training department and he told me that I couldn’t have my money back because their personal training department was struggling. Several of their personal trainers had quit or been laid off, and many upset members wanted refunds for their sessions. He told me that lifetime fitness was not refunding anyone’s money. He said the only thing he could do was to allow me to use the remaining sessions at my discretion.

Although I would have preferred a refund, I was willing to accept the sessions as a compromise, even though it was inconvenient for me to use them. I was in the middle of planning a long trip to asia at the time, and several other things were going on in my life. I was not told that I had a certain amount of time to use the sessions. I waited awhile after I got back from my trip due to health problems and food poisoning. I contacted lifetime fitness to schedule the sessions, and was told that i’d waited too long and the sessions had — magically — expired. The personal training department head that I had talked to no longer works for lifetime fitness. The new man in charge tells me that the previous one was wrong in authorizing “expired” sessions. My final resort was to contact general manager of the minneapolis lifetime athletic club. He declined to either return my money or honor the previous commitments made by the employees of lifetime fitness. End result: I now have no refund or sessions.

I have been a member of lifetime fitness for 10 years. Because I use the downtown gym, I pay the highest price, an exclusive rate. I only use the downtown location once a week. I pay $120 per month for my membership that I had hoped to continue into the future.

This is not only about the money for the training sessions. It’s also about respect for a customer and business ethics. I feel I have not been treated with respect in this matter and in other situations with lifetime fitness:

Lifetime fitness raised my membership rate and made repeated unauthorized charges to my credit card. When I disputed this I had to face the humiliation of being ejected from an aerobics class by a lifetime employee who interrupted the aerobics class I was in and insisted that I leave the gym at once. Is this the way to treat a member of long standing? I tried many times to resolve this with lifetime fitness directly. All i'm asking is that I can use the sessions I paid for... Hello! They lied and told me they'd give me my money back and now they won't even let me use the sessions! I told them if they preferred, they could credit my membership account to offset the $120 monthly membership fee that I am currently paying until the balance due to me from the training sessions is paid off. But they made it very clear they will not compromise even a little. They are just not willing to do anything to make this right!

Contrary to the marketing spin put out by lifetime fitness this does not make me "feel good inside".in fact i’m now sickened to my stomach whenever I go to the gym. Bottom line is to charge someone for services you didn’t provide is unethical at best and downright criminal at worst. I recently spoke with representatives of gold’s gym, and they tell me that their personal training sessions never expire, and they would never treat a customer the way lifetime fitness has treated me. Their rates are standard and all customers pay the same price. Other good gyms in the area include the firm and calhoun beach club. This is a word to the wise. Choose your health club with care and make sure the people you deal with will treat you with respect and deliver the services that you pay for. Lifetime fitness fails on both counts.

P. S. I've spoken with the attorney general about this, who says I have a case here because the trainer told me I could have my money back. That voids out any contract.

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extremal
, US
Mar 30, 2010 9:39 pm EDT

Life Time Fitness sucks (referring to Warrenville location).

I used to be a member for 2+ years, then moved to another place and returned for a week, so decided to use an offer from their web site for a free week membership. My fault I was honest with them that I am not based there, and my fault I just told them that if I not gonna get the free week, I can just become a member and then cancel the membership. Was suggested to buy 2 weeks for 80$, and then a higher level manager increased it to 100$.

In the end they kicked me out - I pissed off a manager and his boss (I was polite, but demanding).
The service is extremely rude - they do not want customers who might end up not joining the gym.

The fitness center is nice, lots of equipment etc, but they almost killed their reputation for me...

So... DO NOT JOIN! They want your money and they don't care about you as a customer...

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Harold T. Buckham
,
Oct 30, 2008 1:52 pm EDT

Unfortunately, the contract you signed is what matters- verbal statements do not hold up in court.

ComplaintsBoard
J
5:17 pm EST

Life Time Fitness these people that complain

All of you idiots that complain about lifetime fitness should read your contract before you sign! You all deserve what you get for being ignorant and stupid...

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MICHAEL STADNICK
, US
Jan 29, 2010 1:47 pm EST

It will all catch up with LIFETIME FITNESS. I think it is already, I have had two mailers "$0 to join". They don't care how it is ran! It is the numbers!

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Bmom
, US
Feb 03, 2009 2:57 pm EST

The people running this place have a long way to go. Sadly, like all corporate run companies, they only care about the money to keep running. All the employees are disposable, if the bottom dollar isn't met or exceeded.

They claim member loyalty is most important but it's the dollar that fuels the beast.

Money makes the world go round.

Idiots are the ones NOT speaking out against this company. As an employee, I'm doing everything I can to break free from this horribly misrepresented company. Better way of life my ###!

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Regina
,
Oct 14, 2008 8:32 am EDT

These people are not idiots! They are consumers who were scammed through loop holes! The people at Lifetime really need a business ethics class. Nobody deserves to be deceived out of their money.

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chicago
,
May 14, 2008 11:18 am EDT

Whoever wrote that we are idiots for not reading our contracts must work for Lifetime.
My husband went to Lifetime to purchase a membership for the family but told the sales representative that he was going to pay up for three months. Once the three months was over it would be up to me to continue. The rep told him that was fine. Never said anything about the cancellation policy. Never said anything about charging his credit card once the three month period was up. When my husband saw the charges that were not approved by him he called and said he no longer wants this. He again said please cancel. The customer service rep never said anything to him again about the cancellatoin policy. He was then charged again the next month. Finally after calling every name he was given a rep told him about the policy. Now, I understand that he should have read the contract better but isn't there such a thing as ethical business practice. Lifetime has obviously proven over and over that they are not interested in good business. STAY AWAY FROM LIFETIME FITNESS! The only thing they are working out is your wallett.

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John Brown
,
May 10, 2008 1:38 pm EDT

All the sales people at Lifetime Fitness blow crap out of their mouth to make people buy into their story. Unfortunately, when you realized the stuff isn't true you get mad and realize Lifetime Fitness does not value the customer nor the prospect. It is a churn and burn operation and consumers should avoid this organization.

Before I signed the paperwork in Michigan location the salesman kept mistalking himself so I asked for a manager. The manager came in and apologized and said that most of what the sales rep was saying was not the current "special and mispoke". So I walked away and as I was leaving I heard him say thanks for wasting my time.

When I complained all I received was a half ### apology from the sales manager. Again, no customer attention here...all staff and company profits first.

I came back with a buddy two weeks later as a guest and I saw the same guy lying to another prospect about all the benefits and low fees. Amazing how Lifetime Fitness did not take any actions for this guys behavior.

Save your time and find some other facility to work out at.

ComplaintsBoard
V
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Life Time Fitness thanks russ for the big blow!

I applied for a job on-line as a towel desk attendant at the Woodbury center. Russ, the manager of Operations, called me and asked for a short phone interview. After talking to him a few minutes, he asked me to come in and have an in person interview. About three weeks later, he called and left a message on voice mail, saying to give him a call back. I called three times, he never did return my call. I ran into him at the club about four weeks after the interview. I said Hi, and asked him if he got my messages. He said "Yes I did, but I'm sorry,... but I just don't feel that you have the WOW factor" He really emphasized the wow. Why did he even bother to call me and ask me to call him back? It has been hard for me to bring myself back there, due the fear of running into him again. He really knows how to bring down a person's self esteem. Since when does a person have to be beautiful to fold towels and clean the locker room anyway! This guy the biggest jerk of all jerks! Thanks RUSS for the big blow!

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lifecrimefitness
, US
Oct 06, 2012 1:15 pm EDT

Lifetime Fitness loves to workout your wallet.
The customer comes last.
Every contract is designed to milk every ounce of money out of the customer.
Contracts are designed to make quitting the club nearly impossible (you must send a certified letter or show up in the club). Red tape = more lifetime money
@ lifetime fitness we make you pay for a lifetime!
aka lifecrime fitness

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Furstentum
Minneapolis, US
Mar 23, 2012 12:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dagny Taggert - you show your ignorance of MN law. MN IS a state where an employer can discharge an employee at will - just as an employee can leave at will. Go look up the law.

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Furstentum
Minneapolis, US
Mar 23, 2012 12:23 am EDT
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Don't let it get you down - most of these people that work at clubs are of very limited intelligence. Believe me, I've worked for Northwest and Lifetime and they are not the sharpest blades in the drawer.

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DagnyTaggert
, US
Dec 16, 2011 6:40 pm EST

I worked for FCA construction, a subsidiary of LTF in charge of architecture and construction. I interacted with Braham on a weekly basis - he was often loud and somewhat aggressive, but at the end of the day this is his life's passion and he takes it very seriously.

In response to the way LTF treats workers - I think the "Wiser than the average Bear" is a disgruntled ex-employee that is not in any way representing the experience most people had at LifeTime. I can say that everyone in our department was paid above industry standard wages and we were given numerous perks like flexible PTO, Free Family Gym Membership, Stock Purchase, 401K, insurance... I don't think that I was taken advantage of, and I don't think anyone in my department (50+ people) would argue that sentiment.

Additionally, they will not fire you on the spot. I am well aware of the hiring/firing process as I was partly responsible for both in my department - you are written up formally several times before the firing process even begins. Furthermore, in MN you can't be fired without cause, we are not an at-will state...

Regardless, I haven't worked there in over 2 years. I left willingly to pursue a different career path, but LTF was an amazing place to work. The motto "Healthy way of Life" was something that I do believe that they took seriously and I do believe that they treated their employees with a great amount of respect. I would also like to add that I am a female - and while you will always encounter misogyny in construction - I believe I was treated with ample respect in the clubs and at the corporate office.

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Wiser than the average Bear
Seattle, US
Mar 01, 2011 12:13 am EST

LifeTime Fitness is owned by the biggest piece of [censor] known as Brahm Akradi. One might think he would be a tad bit humbled coming from where he did...cleaning up [censor] and washing your towels at a previous workout facility; it's true...he makes sure you know his story (part of the hiring requirment). Anyway, do not feel bad that you were not hired; the new policy is to only hire idiots so they can get the most out of you, take everything from you, while giving nothing in return. One thing to know is that they will fire you on the spot wthout warning only to fill positions with their friends. The men in power at that facility hate the female species especially if you hold any power. Everyone is disposable at that club. I know any employee that gave his/her all for well over a decade and that job was lifted rigth from under his/her feet...YOU are DISPOSABLE at LTF. You neither want to work there nor be a member because that whole Organization sucks and they do NOT stand behind what that teach/preach. Also, BA has a penis implant...

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earthspirit
Dallas, US
Jun 14, 2009 11:31 am EDT

Most fitness club (especcially Lifetime) hiring managers are very discriminating, if they don't think of you as someone they would have sex with or that would boost their sales they usually will not even think of hiring you, yes they are jerks especcially this guy that interviewed you, they think they are better than everyone else and try to cut people down, don't let it get to you.

I have been a fitness trainer in Dallas, TX since the late 80's, it used to be that fitness clubs were not so discriminating, now they discriminate against, gender, race, length of hair/ hair style and especcially against age, sex and disabilities, they violate the whole discrimination laws of the EEOC,
I am degreed, have several certifications, positive attitude, very well built and still get discriminated against at Lifetime and other facilities because I am over 45.
I suggest that you get on Lifetime's job email list and apply again, record all they say, if you cannot do this over the phone ask for personal interview, find an employment attorney, file a complaint with EEOC and file a law suit against life time (for at least a years pay). they will be forced to hire you plus you will be awarded a years pay, the hiring manager will be fired and it will go on his record, he will never work in fitness clubs again. I suggest talking to an employment attorney first to find your best plan of action.
I plan on doing this also.

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12:00 am EDT
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Life Time Fitness - lack of supervision!

I am looking for parents who have had problems with a lack of supervision at the daycare center at Lifetime Fitness. I am particularly interested in anyone who has had problems with the daycare at the Maryland gym location. We became members of Lifetime fitness six months ago and the first day we put our 3 yr. old child into their daycare our son wa...

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12:00 am EDT
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Life Time Fitness - 30 day bogus cancellation policy

I have been a member of Lifetime Fitness for over a year and I went to cancel my membership because I am moving. Well, they told me that they have a 30 day cancellation policy and I will have to pay for the next month anyway. Now, why should I pay for a service that I will not be here to use and why should I care about their cancellation policy??? I will...

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J
12:00 am EDT

Life Time Fitness child care center does not care

My family and I joined Lifetime about six months ago and we have decided that enough was enough and we cancelled our membership.

We mainly joined so my wife and I could workout together and our children could have fun in the child care center that boasts a computer room, jungle gym, basketball court and play area with tv. We were told when we signed up that they would have access to all the child care amenities and we thought it would be great.

Well, after many visits we have come to the conclusion that the child care center only opens the computer room or jungle gym when they decide to properly staff the center.

Which was NEVER. It came apparent after several visits in a row, when my children were told they cannot use jungle gym. They would be upset and I always got a run around as to why it was closed. If the jungle gym was open they would close down the computer room. Why do I pay for something they never can use!

They never mentioned this when I signed up. It is a scam, they make you believe you are getting this great child care center but in reality you are only able to use a portion of it.

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Tamars
, US
Dec 20, 2009 1:22 pm EST

Andrenalyn, If you swear at them they will cancel your membership immediately and refund any prepaid activity!

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Adrenalyn
,
Jan 09, 2008 5:39 am EST

That sucks. There Customer Service and sales guys could care less about you too! Lifetime Fitness is a joke! Well whatever you do, make sure you cancel by the 5th, or the charge you for 2 whole months if you don't! I've got my own issues with them, which you can read about in comments section of the 30 day cancellation policy thread. To anyone thinking about Lifetime Fitness, do yourselves a favor and run. Run as far as you can! If you don't, be prepared to be screwed over by them. Lifetime Fitness is a rip off.

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12:00 am EDT
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Life Time Fitness - child care and pool facilities are fake!

Lifetime advertises this wonderful childcare facilities and fell for it! What they do not tell you is when the child care is slow they close down the climbing gym or computer room for the children! So when we go my daughter is told she cannot play on the climber! She left crying and the next day on the way to the gym she kept asking over and over again...

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12:00 am EDT
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Life Time Fitness - stay away from lifetime fitness!

I'm assuming this is the normal way of submitting a complaint about a "Scam", and apologize if I'm doing so incorrectly. My situation involves "Lifetime Fitness", - an "upscale", overpriced fitness facility chain with has locations throughout the United States. Initially, (months ago), I reluctantly activated my membership in Austin, Texas. I use the word...

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