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Life360
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4.4 366 Reviews

Life360 Complaints Summary

2 Resolved
48 Unresolved
Our verdict: If considering services from Life360 with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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T
2:07 pm EST

Life360 free trial is a scam.

I recently downloaded you free app that was a trial offer. I think you bait people unknowingly and charge them 69.99 for a service that clearly is not worth that amount every month. I was charged overdraft fees on my account because I was unaware of your 7 day only trial period.(too short, 1 month is feasible). The least you can do is refund back the charge 69.99, because I'm not even actively using the app. I forgot I had it to be honest until I saw the charge on my bank account. Spoke to rep this morning Andrea she responded promptly and canceled the subscription but advised could not refund. I can only imagine how may people you have profited off this way .

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GreenCup, BlueCup
, US
Dec 21, 2019 2:32 pm EST

I have been running this app in free mode for over a year. This app is not a scam.

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M
7:56 pm EDT

Life360 life 360 app

I have message many times and got no response except a link that does not work. I asked quit my free trial before the free trial was up and I was still charged. I have been emailing messaging no response. The app does not work a tells me my son is home when he is at school it tells me he is at school when he is at home. It never alerts me when he leaves. I have checked all the settings I read all the notes a just doesn't work. I made that very clear that I wanted to cancel the trial because it did not work and I have been charged for the year. The app does not work and I would like my money back..

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L
7:04 am EDT
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Life360 unauthorized charge!

I downloaded this FREE app and was charged $69.99! I want a refund! I did not authorize this charge! I simply wanted to use the FREE app! This is like a scam! I tried to cancel the app through the developer and got the run around! I attempted to cancel through Google Play Store and was only allowed to cancel the renewal, but not request a refund! I'm totally disgusted! There is an entire thread about this app developer and it should be removed from Google Play Store!

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7:19 pm EDT
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Life360 location

My wife downloaded your program, it shows my phone location different than my actual location. She thinks I am having an affair. I have e-mailed and called your company numerous times to no avail. I need you to please contact my wife at [protected] or [protected] and explain to her how this is happening. I'm begging you to please contact her. It shows my location a distance away from our house. It also showed my location a distance away from my work while I was working. I have tried to explain that there is margin of error but she thinks I am covering up.

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Kathleen Smith
, US
Jul 30, 2022 7:38 pm EDT

This has happened to me too. I was at work, but it showed my location as just off the path on the way to work, that happened to be a club/bar. Thank goodness my husband called me at work and I was sitting right there, and clubs don't open that early. Typically, it's accurate, but every now and then it goes wonky with the signal. Your spouse, however, needs to realize it's an electronic that's not foolproof. Just like when the Tom Tom tells us to drive into Niagara Falls because it lost the signal.

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Bama stud
, US
Aug 18, 2019 11:49 am EDT

I had the same problem last night. I got home at 913 and it showed that i was home but then at 3 something it showed i left and i was at home in bed. So now my wife thinks i was out with someone as well. What can i do to fix the situation?

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B
10:11 am EDT

Life360 unauthorized charges

I downloaded the app as I thought it was free. Never one time did the app say by a pop up that it was going to charge me at all. I noticed a fee of 7.99 on my checking account. I am not happy about being tricked into a payment. You should receive a notice that says you will be charged if you continue at this point. I cancel this subscription as soon as I noticed. Bad business. Great App no doubt but bad business practice.

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R
9:04 pm EDT

Life360 this app has caused unnecessary chaos and has charged our family a charge that we were unaware of.

To Whom It May Concern:
My family and I downloaded this app about 2 weeks ago and have had nothing but trouble with it. It has now come to our attention that one of the phones' accounts was charged $76.00 for this app usage... a charge we were unaware of. With the charge came about more problems and lead to a cancelling of a credit card.
-Weisingers
Please contact us at both:
[protected]
[protected]@gmail.com

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1:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Life360 non authorized payment from life360

I signed up for the driver MONTHLY payment and was charged for a year. I was okay with the tiny monthly fee but after being charged $69.99 without any notice I want a refund. When I first started the free trial I even emailed customer service confirming that it was indeed a MONTHLY payment and not all up front. Of course I had no response and 7 days later I look at my account and there is a transaction for $69.99 I would appreciate hearing back from a real person not a robot. I would very much like to resolve this issue.

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K
5:06 am EST

Life360 your app is buggy

This app is ridiculous. It's glitchy and buggy and doesn't work properly.
It provides a completely wrong information and is far away from the reality.
It shows that my husband left the home and came back in 30 minutes, even though he was next to me the whole time. He was only moving to the kitchen to grab some food and back. That's all. Hу didn't leave the house.
Not trustful app. Terrible.

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D
1:57 am EDT

Life360 No support at all

I am very frustrated.
What's the point of your app, if your customer service is a total disaster?
They never answer. All they do is sending bot-generated emails to every inquiry. It really irritates.
I would like to hear a human voice or at least to get a normal personalized email describing the resolution of my issue.
Till then I will never recommend your application to anyone at all because if something happens you will never help.

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11:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Life360 charged my account

Hello, I was charged a $69.99 charge on my account for the life 360 driver protection. I would like a refund back. I did not know this purchased was made and I did not know I even had the 7day trial. If I had known I would have canceled and even then I don't know how to do that. Please contact me for a refund. I do enjoy the app, this charge is just too much for me. I don't make enough money as is and then I get a charge of almost 80 bucks.

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Maria Rosas
, US
Feb 17, 2018 5:21 pm EST
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Hello Daisy. Did you ever get a callback? And or a refund? The same thing just happened to me. But I don't know how to contact them

ComplaintsBoard
T
9:30 am EDT

Life360 fee

Hi my names is Tanya Jones. I am a 360 life user. I was charge a year fee for something I was told would be cheaper once I got the charge. I unsubscribe from the plan and will like my money funded back to me in my account please. If someone can contact be regarding this issue my phone number is [protected] or email [protected]@live.com thank you.

Tanya Jones

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C
8:46 pm EDT

Life360 life360 app and accuracy s

My husband and I have life 360 app so he's able to locate me in case of an emergency... due to a stroke I had a few years ago. However this has caused a lot of confusion since it alerts me that he's left and gone places when he's actually sitting at home. For instance, right now we are sitting at home, talking, and my life 360 alerted me that he just left and was several miles away and it showed I was not at home either... going in the opposite direction as he was, several other miles away. It's rather frustrating when your system alerts us of such false information... I mean if I had a seizure or wreck and he needed to locate me... your system would fail to provide the correct information or vise versa.
We have not subscribe to any additional services on Life 360 and are considering other options for tracking since the system provides false location/s and leave/arrival time/s.
Thank you in advance for looking into this.

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E
Elizabeth Minnick Barnett
, US
Aug 08, 2017 1:13 pm EDT

I am having the same problem. I took a screenshot and sent it to them via Facebook, all they would reply is to make sure the Wi-Fi was turned on! We always have our Wi-Fi and GPS services on! Very aggravated with this issue!

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P
4:43 pm EST

Life360 Life360 family locator

To whom it may concern, Ive been trying to reach out to let you know as much as I like to order certain things threw google at times
my Granddaughter 11 yrs old ordered something obviously she misunderstood
because she said it said free! When I happen to check my bank statement
I saw a Charge of 24.99 and I Mrs. Mulligan did not make the purchase .
I am asking you to cancel this subscription and refund me back to my card 24.99 Instantly! Please and Thank You! 3rd: ATTEMPT
It seems to me that I have to actually keep asking for a refund for something that a 11 year old supposedly thought were free Please release my money I will never or the 11 yr old will never use this its useless
I called on(1)...(1/18/2017... 1/19)/2017 when I saw my statement I even emailed same day(2) I emailed the company again twice(3) I called life 360 again they have me going round in circles saying wrong dept or this is nest and were not affiliated with Life360

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M
6:56 am EST

Life360 Full of bugs

When I downloaded this app it was full of bugs and did not work properly. I was very disappointed with Life360 and deleted it. But even after I got rid of Life360 it still causes me trouble! My phone shows that Life360 is downloading but it's not! This bug doesn't allow me to download anything else and I have no idea what to do. I tried to get some help from Life360 and sent them a message explaining what am I dealing with but they simply ignored me! This is terrible!

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L
8:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Life360 The entire site seems to be frozen

The entire site seems to be frozen. You can't get past the download page. I signed up for the 4.99 a month subscription, used my card. Now they say my "free" (which I paid for) subscription is over! And that I "have denied them access" - access to what- I haven't denied them access! My app says it is "open" but then it only gives me the free download page which then kicks it over to the credit card information page which seems to be frozen - - and they already have! What a hokey set up. I did get a txt from them with a link but that just goes back to the download the free app page!

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M
8:44 am EST

Life360 don't install!!

Before buying the full version I decided to try the free one. So I installed the app and didn't like it at all. I decided that this app is not something I might use and uninstalled it. Few days ago turned on my GPS and received a warning that Life360 could not function correctly with my GPS. That was strange, because I deleted the Life360 app. I looked in my list of apps and there was no Life360 there. It was very strange. I went to their webpage in search of some contacts. But I was surprised, when realized that their contact link is not working. There was no phone number too. So I've decided to deal with this problem myself. I tried to find some information about that app in the Internet. Well, there were only negative reviews from people who had the same problem. And the worst part was that there was no solution. Don't install this app on your phone! It will stay there forever and it's impossible to delete it.

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Petra12345
, NL
May 18, 2016 1:24 pm EDT
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I also installed this free app to check out if it were interesting. But it was not free at all, because immediately an amount waas charged to my credit card! What the heck?! The site mentions to have to unsubscribe through your account. I don't have an account and I do not want to make one either. Life360 is a very misleading app and will trcik you into a subscription you were never aware of.

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R
3:44 am EDT

Life360 Their apps have some cons and their membership was fake

Total waste of time. I downloaded the app from the website www.life360.com. Basically, it had some problems, because it sent me different notifications and emails all the time. I tried to stop it, but I couldn’t find how to do it. Also it turned out that I needed to pay for the membership, and it was obligatory. I paid about $50, but I didn’t use this app too much. So, don’t waste money and time.

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L
3:40 am EDT

Life360 Their app wasn't so accurate

I decided to download the app from the website www.life360.com. It was big mistake to use it, because they automatically subscribed me for the two golden memberships. I need to pay for them now, but I don’t want to use this useless app. It wasn’t so accurate and helpful as it was mentioned on the website. So, check info and don’t subscribe!

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7:32 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Life360 - Some how this site started to send me texts and there is no way to stop them

Some how this site started to send me texts and there is no way to stop them or tell them I am not interested in their serves. I have to pay for texts so getting messages i don't want is like stealing from me. I texts me about 5 times a day and has been doing so for several days. How the heck do I opt out. I am not a child and not married who the heck wants to keep tabs on me?

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K
7:08 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Life360 - I have been trying to contact the company for weeks concerning this matter and have not been able to reach anyone

Please be aware that the sex offender portion is not kept up-to-date. I have been trying to contact the company for weeks concerning this matter and have not been able to reach anyone.I personally know two people listed on the app who are no longer registered sex offenders. Sadly, as great of an idea as I think the app could be, the irresponsibility of...

Read full review of Life360 and 18 comments

Life360 Customer Reviews Overview

Life360 is a family safety and coordination service that provides location sharing, driving safety, and emergency assistance features. The platform allows family members to stay connected by sharing their real-time locations with each other on a private map. Life360 offers various plans, including free and premium subscriptions, which add additional functionalities such as roadside assistance, travel support, and identity theft protection. The service is accessible through a mobile app, designed to help families coordinate their daily lives and enhance safety for their loved ones.

Life360 In-depth Review

In summary: Life360 is a comprehensive family safety app designed to provide peace of mind by offering a suite of features for location sharing, safety, and communication. The app's user-friendly interface, real-time tracking, and emergency response features make it a popular choice for families looking to stay connected and secure. While it offers various subscription plans to suit different needs, users should consider the app's impact on battery life and the importance of privacy settings. Overall, Life360 is a valuable tool for those prioritizing family safety and connectivity.

Overview of Life360 Services: Life360 offers a range of services aimed at keeping families connected and safe. Its core functionality revolves around location sharing and safety alerts, but it also includes features like driver safety monitoring, emergency response, and group messaging, catering to the needs of modern families on the go.

User Interface and App Usability: The Life360 app boasts a clean and intuitive user interface, making it easy for users of all ages to navigate. The app's design focuses on simplicity, ensuring that key features like location sharing and alerts are accessible with minimal taps.

Features and Functionality:

  • Real-time Location Sharing: Life360 excels in providing real-time location sharing, allowing family members to see each other's whereabouts on a map, which is especially useful for coordinating meetups or checking in on loved ones.
  • Place Alerts and History: Users can set up alerts for when family members arrive at or leave designated places, such as home, work, or school. The location history feature also enables users to review past movements.
  • Driver Safety Features: The app includes driver safety features like speed alerts, crash detection, and weekly driving reports, which are valuable for families with young drivers.
  • SOS and Emergency Response: In case of an emergency, the SOS feature can be used to alert family members and connect with emergency services, providing an added layer of security.
  • Group Messaging: Life360 incorporates group messaging within circles, facilitating easy communication among family members without needing to switch to another messaging app.

Subscription Plans and Pricing: Life360 offers a free version with basic features, as well as several subscription tiers with additional functionalities. Pricing is competitive, and users can choose a plan that best fits their family's needs and budget.

Accuracy and Reliability of Location Tracking: The app generally provides accurate and reliable location tracking, although the precision can occasionally be affected by factors such as GPS signal strength and environmental conditions.

Battery Usage and Optimization: Life360 is known to consume a significant amount of battery due to continuous location tracking. However, the app includes features for battery optimization to help mitigate this impact.

Privacy and Security Measures: Life360 takes user privacy seriously, offering various settings to control who can see your location and for how long. The app uses encryption and other security measures to protect user data.

Customer Support and Resources: The company provides a comprehensive help center with FAQs and tutorials. Customer support is available through email and, for urgent issues, through a dedicated emergency line.

User Reviews and Community Feedback: User reviews are mixed, with many praising the app's features and reliability, while others raise concerns about privacy and battery usage. Community feedback is taken into account for app updates and improvements.

Compatibility with Devices and Platforms: Life360 is compatible with a wide range of devices, including iOS and Android smartphones. The app's cross-platform functionality ensures that it works seamlessly across different operating systems.

Family Safety and Peace of Mind: The app's comprehensive features contribute significantly to family safety and peace of mind. Knowing the real-time location of loved ones and having access to emergency services provides reassurance to many users.

Additional Tools and Integrations: Life360 offers additional tools like roadside assistance and crime reports in certain areas. The app also integrates with other smart devices and services, enhancing its utility.

Pros and Cons Summary:

  • Pros: User-friendly interface, comprehensive safety features, real-time location sharing, emergency response services, and various subscription options.
  • Cons: Can be heavy on battery usage, privacy concerns need careful management, and accuracy may vary depending on external factors.

Final Verdict and Recommendations: Life360 is a robust family safety app that offers a wide array of features to keep loved ones connected and secure. While it does have drawbacks such as battery consumption and privacy considerations, the benefits for family coordination and safety are substantial. We recommend Life360 for families looking for a reliable way to stay in touch and protect their members, but advise users to familiarize themselves with privacy settings and battery optimization options.

How to file a complaint about Life360?

Here is a comprehensive guide on how to file a complaint against Life360 on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in using your credentials.
- If you don't have an account, create one on the ComplaintsBoard.com website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Life360 in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Life360.
- Mention key areas such as any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.
- Include any relevant information that supports your complaint.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint.
- Avoid including sensitive personal data in the attachments.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking from Life360.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined and structured to guide you effectively through the process of filing a complaint against Life360 on ComplaintsBoard.com.

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