Life Alert Emergency Response
reviews and complaints

Life Alert Emergency Response has garnered a positive reputation for its commitment to saving lives and providing peace of mind to individuals and their families. With a proven track record of saving lives from potential catastrophes every 11 minutes, Life Alert stands out as a trusted brand in the medical alert system industry. Customers have praised the company for its prompt emergency response, cutting-edge technology, and life-saving services. While some negative reviews highlight issues with contracts and customer service, the overall consensus reflects Life Alert's dedication to ensuring the safety and well-being of its users. If you or your loved ones value safety, independence, and quick access to help during emergencies, Life Alert could be the reliable partner you need to navigate daily life with confidence.

My mother was about to fall out of her lift chair and could not get up as her legs we rehanging over the edge of the foot rest. Life Alert assisted by calling me. I was with her until the ambulance arrived for a medical assist. I would definitely recommend Life Alert to any elderly person living alone. Thank you so much!

One day I pulled the full trash bag from out of the container and lost my balance and fell and hit the side of my face on the microwave stand which bled and I couldn't get up, so I called [Life Alert] and [EMS] came quickly. [EMS] took out my trash. Put new smoke detectors up and was so very very helpful and kind. Thank you so much.

Dad pushed the button. Life Alert contacted EMS and family as directed. We are grateful he had Life Alert as he was alone at the time. We (his family) would recommend Life Alert to anyone who is home alone. Since Dad's passing, the return of the equipment was without difficulty or harassment like cancelling with other services turns out to be.

It was 2 o'clock in the morning when I fell in my bedroom. I pushed my [Life Alert] button and immediately someone answered, in about ten minutes firemen and ambulance were here to get me up, and check me out, to make sure I was alright. Life Alert stayed on the line the whole time until I told them I didn't need them anymore. Everyone was real nice. I thank you very much.

Had a fainting episode in my yard and pushed the Life Alert button. When they could not reach me by the Life Alert speaker, they called my home phone which I had in my pocket outside. They called EMS who arrived within minutes and transported me to the hospital. Life Alert also contacted my family and gave updates. My family and I were very thankful of how well the Life [Alert] system works.

As I was trying to sit in my computer chair (with wheels) it rolled away from me and I slowly fell to the floor. I am 81 years old and 200 lbs with knee, back and hip issues. I pressed my wrist button, got the response from the base and the emergency personnel were here in 10 minutes. (I'm located in a desert area.) They were able to enter with the hidden key and were able to get me up within two minutes. Thank you!

My dad experienced shortness of breath while I was at work and he was alone at home. I told him to activate the necklace and immediately the Life Alert attendant responded and called the EMS. Paramedics came and the Life Alert personnel kept in touch with me and informed me of my dad's condition even to the point of her ETA to the emergency room. I was very impressed of the service and told my story to my co-workers.

I couldn't catch my breath and felt extremely dizzy, as if I might faint at any moment, due to my diabetes and severe arthritis. I am grateful to have my Life Alert pendant and an additional one that I carry with me when I go out. I share my positive experience with everyone I know. Your company has a very friendly, pleasant, and polite staff, and I am delighted to be a part of it. They stay on the line with you until the emergency medical technicians (EMTs) arrive. They continuously check in with you to ensure that the EMTs have all the necessary updated information.

My neighbor (89 yrs old) has had and used this product for years. Our telephone company (Windstream-Kinetic) has recently changed our service so that if the electricity goes off our corded phones do not work, including the Life Alert line. We have asked that they change the connection so that we can make corded phone calls when the power is off.

So she called Life Alert today and asked their help (by calling Windstream) in getting our service back as it had been for at least 20 years.

They turned her down, wouldn't even try to help.

On Thursday, my Mother went into a coma-like state, I don't know what I would have done if I didn't have Life Alert. She had just gotten out of the shower when the incident happened. I hit the button and a dispatcher came on machine right away. You stayed on the line until EMT's arrived. The EMT's revived her and took her to the hospital. Next on Friday she was released in the morning and had go back in the evening - she couldn't walk. Again I called Life Alert and you sent EMT's and took her back to the hospital. Life Alert was awesome and I don't know what I would have done without it. You stayed on phone with me. You were by my side the whole time, walked me through every step of the way. Let me know when the EMT's were almost here. It was comforting knowing that if we needed anything you were right there. I thought my mother was dead, but she came back 15 min later. Life Alert saved her life. It saved her life.

On April 22, 2019 I was trying to pick up a pill that landed on the floor in the dining room, and was not holding on anywhere, and lost my balance and hit my head and the right side of my shoulder and body against a plastered wall. I fell and my telephone was on the table and i couldn't reach it or get up. I pushed my Life Alert button and I told them I fell and couldn't get up. They assured me that help was on it's way. Before long the ambulance and personnel came and picked me up and loaded me in the ambulance. Had a goose egg on my head and shoulder was hurting pretty bad. gave me an ice bag for my head. I gave them a list of my medicines and allergies. They were very good to me. I am on a blood thinner and had to go to the hospital. The doctor ordered a CAT scan on my head and X-Rays for my shoulder, also a breathing treatment. No broken bones so was allowed to go home. I don't know what I would have done if I didn't have my Life Alert button. i would have been laying there for hours. Thanks for the good service that was given to me in my time of great need.

I could do a commercial for Life Alert! I have had Great Call and Medical Alert and they did NOT WORK. I have polyneuropathy in my legs and am 69, so once I fall, I CANNOT get up. A few times, Life Alert sent someone to just get me up, but the last incident, Life Alert saved my life. I filled the dog's bowl with water and it overflowed in my slippers. I fell backwards onto the kitchen floor. I started bleeding profusely and didn't know source. When my nightgown was drenched with blood, I thought "I'm going to die and bleed out on my dining room floor. I pressed the [Life Alert] button and I heard- Help is on the way. We will stay with you. Please keep talking to us. I did and an ambulance came and took me to the nearest hospital. I needed two staples in scalp. [Life Alert] called my sister who got to emergency room and kept me at her place for night to check for a list of items they said may occur. I have sung your praises on Facebook when they ask every senior who lives alone must have some emergency help button. I get on there ASAP and say; the others are cheaper; however, if you want/trust someone to save your life, go with Life Alert. God bless you. I will sing your praises forever!

I have seen the Life Alert commercial "Help, I've fallen and I can't get up!" many times on television and even made jokes about it while exercising on the floor. As I approach 80 years of age, I have been practicing getting up from the floor to keep my muscles strong. However, I am not laughing anymore. I recently fell backward from the second-story landing and felt each step as I slid down to the first floor. My head hit the tile landing and I started bleeding profusely. I was in shock and didn't realize the extent of my injuries, but then I heard a familiar sound from my Life Alert monitor. It had detected my fall and was sending help. I must have lost consciousness because I don't remember the ambulance arriving or the trip to the regional trauma center. I also don't recall being in the emergency room or receiving staples to close the laceration. When I woke up in the hospital room, I was wearing a helmet and was informed that I had suffered a traumatic brain injury, broken bones, and hematomas. I was unable to speak, see well, or hear well, which terrified me. I had lost the ability to find the right words to express myself. Even after a couple of weeks, I couldn't read or pronounce familiar words. I had to work hard to relearn how to use my voice, which used to come naturally to me. Since I had learned English as a second language when I was seven, I resorted to using word association to learn this "new language" again, just like I did as a child. Whenever I couldn't remember a word, I looked for synonyms on the internet. This helped me rebuild my memory. I started making lists of questions for the doctors because I had trouble keeping multiple thoughts in my mind. Within a month, I knew I was making progress, even though others thought I had fully recovered. It took over 35 days for my sight and hearing to return to normal. Unfortunately, I developed congestive heart failure due to poor medication management at the assisted living center. I managed to escape the center by making an appointment with my doctor's physician assistant, who promptly admitted me to the hospital. After being discharged, I now have a chair lift at home and continue with my physical exercises. I am determined to remain independent for as long as possible. In total, I spent 42 days in three hospitals and the assisted living center. I am grateful to Life Alert for detecting my fall and sending help in time to stop the bleeding and get me the medical attention I needed. If I hadn't had Life Alert, I might not have survived the incident.

My mother was not aware that she had signed a binding 3-year contract with Life Alert. She only found out when she called to return the equipment she was not happy with. My mother, [Mother's Name], called Life Alert to get their service. Someone came to bring the equipment and set her up. She called me afterwards to tell me how nice he was and that he had asked her to pray for him, but she didn't mention anything about a time commitment. She tried to get used to the equipment, but it was too complicated for her and she decided she did not want it. When she called Life Alert to inform them that she wanted to return it, they informed her that she could not because she had a 3-year contract. She told them they were mistaken and that she would never have done something like that without talking to my sister and me. She spoke to two different people who were very insistent and made her so upset that she started crying. They told her she had multiple chances to ask questions before signing the contract and that unless she had a death certificate, went into a skilled nursing facility, or had a doctor's note stating she was unable to make decisions, she had to pay for their service for 3 years. She explained to them that she did not like the equipment and could not get used to the fact that she had to use different devices in different areas of the house. They told her it was not that difficult. How could they know what is difficult for her and what is not? Most businesses would allow you to try out the equipment and return it if it's not suitable. It was wrong to involve her without giving her a chance to try it out. She never even thought that she was bound to 3 years of payments. Her reason for calling the company was to return the equipment, not to get out of a contract because she didn't even know she had one. She is very upset and feels that they took advantage of her age and lack of awareness about the commitment she was making. She says they may have mentioned all those things, but if they did, it was so fast and unclear that she didn't understand what it meant. She felt rushed during the appointment. She now thinks that the salesman probably saw her religious items on the wall and asked for prayer to establish trust so that she would sign without questioning. I don't know the reason, but my guess is that he wanted to establish trust. I called the company a few days later to inform them that I had researched other people who were tricked into contracts with Life Alert, and many of them had resolved their issues through ComplaintsBoard.com. I said I would prefer to avoid going that route and asked if we could just take care of returning the equipment and canceling the contract that day to avoid a complaint. They refused and repeated the same things they told my mother. They insisted that they had done nothing wrong and suggested that if she wasn't competent, maybe we should not let her live alone. This was completely unnecessary. We do not believe this is an ethical way to conduct business and we are seeking a quick resolution to this problem. Thank you.

Cancelling Unwanted services My grand mother was having issues, when I signed her up for this service. She was home alone, most of the day and I feared for her safety. She has gotten better and also has another service in place of life alert. She packed up all the Life Alert equipment and gave it back to me. The following Monday, I placed a call to Life Alert and tried to cancel the service. They explained there was only a few reasons that a contract can be terminated, none of which was not wanting to continue business with Life Alert. The customer service representative repeated her or himself multiple times and it felt like they thought I forgot they had said this already. A bit insulting, but I chop this up to how a company trains their employees. Yes, I signed a contract with Life Alert. In my opinion, contracts like this should be illegal. It is irresponsible of a company to assume that every single one of their customers fully reads and understands 100% of the terms within. When I signed this contract, I was quite emotional and feared for my grandmothers safety. I cannot be alone on feeling this way when signing contracts like this. That being said, no, i did not sit down and thoroughly read ever single detail of this. A way I feel that Life Alert will defend themselves over this is by stating that the contract was verbally explained, upon signing the contract. Yes, thats all well and good. 2 issues with this. First issue was previously mentioned and has a huge impact on ones ability to make sound decisions. In my mind, I needed something for her and Life Alert was just a brand that popped out in my head. Second issue is a minor one, but why am I not given a digital copy of this call, so I can go back and listen to this conversation all over again? Whats the point of this verbal agreement, other than trying to solidify some ironclad contract? Finally, I had asked what would happen if I just ship their equipment to one of their return facilities and cancel my card? They responded with the equipment would get shipped back to my grandma and the service would continue. My credit would then take hits for lack of payments. At the end, the rep offered to reduce the contract to 6 months. I was FLOORED. This conversation went from "There is absolutely nothing you can do, you are stuck" to now being some what unstuck. 99% of the call was the rep telling me there is nothing she can do. What kind of a business practice is this? Furthermore, what type of company FORCES its customers to continue to do business with them, even though the customer has explicitly expressed concerns of wanted to end this relationship. This sounds highly illegal, but I cannot find anything on this. Im tempted to go talk to a lawyer about this issue. While the 6 month deal was taken, the desired outcome was not gained. I will not do business with these people in the future and I will be tell everyone I know to avoid Life Alerts shady business practices. This situation i am in should not even be. Desired Outcome: Cancelled contract, ability to return equipment and Life Alert keep it. Expectations: I expect some type of cancellation fee, normally. As this whole situation is creating a great deal of stress in my life, I would expect that the contract simple end, no additional charges.

Paul Kumar, Life Alert salesperson from the New Jersey office was extremely aggressive, angry, mean, rude and disrespectful to me on the phone. I was interested in purchasing a Life Alert for my loved one. Paul Kumar started speaking over me in an aggressive, pushy salesman tone of voice. and then when I told him that was inappropriate, he began to yell and berate me at the top of his lungs. Please listen to Paul Kumar’s recorded Life Line phone calls. He lacks interpersonal skills, compassion, kindness and ethics. Paul Kumar is unethical and fraudulently charged my credit card without me confirming the second call. He should be fired for screaming at clients, speaking to them in an aggressive tone of voice, talking over them and telling clients that “no one put a gun to their head.” Thanks to Paul Kumar, we decided to go with another company. Paul Kumar is costing life alert customers - fire him!

I canceled life alert system two months ago in March 2023 and they're still billing me for March and April on the same bill for $98.85 I would like to get that reimbursed on my new Capital One credit card and they and make sure that my life alert system is canceled my name is Carol Hitzfield; please respond n [protected] MY PHONE: [protected]

Just got life alert last month. Found out the system will not work for me as I live in an 11 story building the system doesn't work inside where I need it to work hallways elevator. The pendant only works in apartment I knew that that is why I wanted the life alert gps system also. I just didn't realize for some reason you are locked into a 36 month contract I believed the contract couldn't be canceled the system is $79.00 a month plus the $197.00 up front fee for them to set it up. The man I tried to talk to was really rude. I unpluged the system but no one even called to let me know (unpluged before I spoke with the man) I am 80 years old and the system doesn't work in my situation. Please try to help me thank you

This complaint is specifically about the Life Alert Commercial that shows an elderly woman at the bottom of the basement stairs from a fall. This is a very traumatizing commercial to family members because of the loss of a family member who passed in the same way as the scripted accident. Please help with the cancellation of this commercial. This commercial is constantly being played & replayed constantly on channel 85 of Spectrum Channel.

My system fails more times than it works they always want one to upgrade. When talking to them they act like they do not care and once while speaking to them they hung up on me. Even our local firemen told me they are bad and I should go with a better company. They never take what you say as a real problem. After 10 years of being with them, I think it is time to move to a better company. I have let my local AARP be warned about this failed company and the staff that works for them. A letter was also sent to the better business bureau of Texas complaint Deptment.

Called company tosee whereI coulr return tha equipment to. For over 37 minutes I was transfered to at least 7 departments or people. They just kept transferring me and putting me on hold so they could check on something. I kept getting transferred around until the last person said there was nothing I could do. They had told me that when I was away from home, and hit the buttin, the GPS would send help to my location. I accidentally hit the unit. The first Responders were sent to my home...I was at the Drs. office...appearently the GPS did not work as told it would. This is a Sham Company. I would not reffer to anyone!

I cancelled my service due to financial issues after more than 3 years. 3 months later they took $300 out of my direct deposit dissability check, even after I told them I didnt want their service. leaving me without my rent money. I just want my money back. my name is Cesar Palomares my number is [protected]

I purchased the device for my 86 year old mother who lives in florida. After several months she does not want to use the device anymore. She has very bad knees and is in pain much of the time. She spends most of her time each day with my step father at the memory care facility and he is in the final stages of (7) alzheimer's. I do not want to continue to be forced to pay $70.00 per month for a device that is no longer being used. I feel like they are not being reasonable. I have paid for 15 months so far. So I asked them since my mother can no longer use the device can I transfer it over to another family memory who would be able to use the service. They said "appropriate" paperwork would have to be completed and I would have to purchase another 36 month contract and start all over. If the device can not be used I think it's reasonable to seek another family member rather than to be forced to pay for a device that's not doing anything. I feel i'm being taken advantage of at this point.

I called to request a life alert brochure for a family member. Now I am getting multiple phone calls from 800 numbers. On the voicemail it states that if I don't answer, I will keep receiving multiple calls a day because they just want to verify I got the brochure. I would have gladly answered had I not been threatened in such a manner. Very unprofessional and I'm probably going to take my business elsewhere now because of it.

The current commercial is extremely distasteful, offensive and seems to be aimed at terrifying susceptible, older citizens into buying their dubious service. It does not seem to be ethical to prey upon senior citizens in this manner. They should stop showing this commercial immediately, or at the very least remove the overly dramatic "buy our service or you could die a horrible death (paraphrasing)" parts of it. Just based on this commercial I would tell my own mother to never, ever use this service under any circumstances as the company seems to be in the business of manipulating vulnerable populations.

On or about 10/26/18 life alert came to my house to plug in their system (that's all they did was plug it in and hit the button). Included in the shipping box was a contract that they wanted signed and returned via UPS. When I read the contract there was an item on line 17 that stated they could assign my account to any other alarm company they wanted and I had no say. Needless to say I crossed that language out and made a note by my signature to see the changes on item 17. UPS picked up the envelope on or about 10/30/18. On November 2nd I received a call from
Life Alert legal stating they would not sign the altered contract. At that point I advised them that since they would not complete the contract they were canceling the sevice as of 11/2/18. It took multiple phone calls to finally get some one to arrange for a UPS pickup. The pickup took place on or around 11/14/18. I again waited two or three days and called them to make sure they refunded my money. Of course they wanted something like $300.00. I refused to pay and had my credit card company place both charges in dispute. They waived the yearly service but still insist on the $96.00 setup fee. My opinion is since THEY refused to sign the contract all charges should be canceled. I can see this winding up in small claim court here in Pa. Which is another item in their contract that states all court actions must be initiated in California. Thank goodness they never signed the legal document that would have placed that language into effect. STAY AWAY FROM THESE PEOPLE. If you do deal with them get them to send you the contract before agreeing to any sevice.

Please remove your add.
I find your commercial with the fallen women at bottom of steps very upsetting.

My mother fell and laid saying help, me help me in a hospital.
It triggers my anxiety. I must change the channel immediately.

If your add needs a previous printed "trigger warning" you should reconsider how your choice will cause others to react.

I cannot watch it or worse even listen to it.

Surely you can come up with a better advertisement campaign.

So I called life alert for my 87 yr old mom. Talked to sales man who made it sound good. Paid my 198.00 for equipment. He told me they would ship it right out and it would arrive on Thursday and a service tech would be out on that Friday. 3 weeks later after I called twice and the same guy said he didn't know why and would call me back. Never happened. Then it's was suppose to have gps but it was not there. So I called back the same sales guy and he says you have to send this and that! Bla bla! Anyways I live in Vt and my mom in NH. I said Look I just want to cancel. I told him my mom is not going to do all this she is 87 Do Not call her. That man the minute I hung up called my poor mom and walked her through exactly what I told him I was not willing to do. I am just grateful I called my mom the next morning before she had a chance to send. She was very upset. Now they refuse to give me my money back for the equipment. 198.00 for nothing. I feel very much scammed.

If I could leave less than one star I would. It is less about the service and more about the hoops that they make you jump through when you need to cancel.
I was the account holder and paid for the service for my mother for the past 6 years. My mother's living arrangements changed and she had no need for the service anymore. After 4 phone calls and 2+ hours on the phone, they finally sent me to a tech that had me disable the unit. When I asked to be transferred back to a retention supervisor, he just transferred me to the retention department (again) and would not let me express my displeasure with the runaround and kept citing "the contract". Contract was concluded 3 years ago and it should not be this hard. On top of this, they kept offering to reduce the price if I would stay even though I told them that it was not needed.
Do not sign a contract and find the next best option for your needs as you will regret doing business with them.

I'm sure Life Alert is a fine company, however their commercials have much to be desired. The original commercial with 2 elderly women and a man who had fallen was on air for so long, I'm sure the handsome customer service rep, most likely is on filing for Medicare by now. The newest, really? It's like a bad Halloween spoof. Well, I thought I may just call Life Alert customer service and mention they may want to consider hiring another ad agency to produce their commercials, I didn't feel I was being rude in the suggestion, that said, the rep hung up on me. So much for that.

Please discontinue the current ad. It is very upsetting to me. I found my wife passed away a couple of months ago laying on our bedroom floor. Your commercial punishly and painfully reminds me of my traumatic experience. Your old commercials were bad enough. But this latest one is scary and upsetting like a horror movie. I am considering contacting a lawyer to get Life Alert to stop airing this commercial. It is truly way beyond civil. It should be given an R rating

My Father fell and was taken to the Hospital in March 2018. He then entered a Rehab Facility eventually becoming a permanent Resident of Cavalry Hospice Hospital in NY. Even though the social worker from the Rehab Facility sent a letter stating he would not be going home and would become a resident of the Hospital, they did not like the verbiage so will not cancel the contract. They are not even willing to provide a letter that needs to be signed! Talk about making a horrible situation worse!