LICHFL Financial Services review: delay and inefficiency in handling policies 48

Dear Sir,

Plz. send the statement.

To: LIC/Branch Manager,

This is with reference to you email; I was ironically confused reading the reply sent by your branch manager. I would like to inform you that I had received an intimation for other six policies [protected]/99993/99995/99996/9999/[protected] and intimation for [protected] was not been sent. Can I know the reason why I was not sent intimation for that as I received for the rest? Moreover as a branch manager it should be your duty and responsibility to look into the matter rather than giving an stupid answer act of courtesy and non-receipt of the same cannot be cited as a reason for non-payment of premium in time. It’s a busy world and each and every individual as a busy schedule so it’s not possible for everyone to keep a track of a particular thing. As a branch manager it should be your responsibility to care for your customers and can you please express how as a branch manager you show your responsibility of caring in this matter. With more Insurance companies entering India every day I am sure this attitude of yours will make a bad impression of LIC in the minds of the people.

LIC: Can you please waive off the late fee and interest and send me the needed amount I need to pay, I will make the payment with immediate effect as incase you see my previous records with policy numbers [protected]/99993/99995/99996/9999/[protected] payments are made on time.

Branch Manager: I would request you to be more appropriate to your job and learn some customer satisfaction skills and learn to deal to deal with your customers for which you are being appointed rather than giving such foolish replies.

Regards,

Roshan Mendonca

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--- On Mon, 6/30/08, BO_921 wrote:

From: BO_921
Subject: Your Pol. No.[protected]
To: roshan.mendonca@yahoo.com
Date: Monday, June 30, 2008, 9:34 AM

With reference to your mail, we have to state that the premium intimationis sent as an act of courtesy and non-receipt of the same cannot be citedas a reason for non-payment of premium in time. We are arranging to send you the revival quotation by post. Kindly arrange to comply with the requirements as per the quotation to enable us to revive your policy. BRANCH MANAGERBR.921"The information contained in this electronic message and any attachments to this message are intended for exclusive use of the addressee(s) and may contain confidential or privileged information. If you are not the intended recipient, please notify the sender at LIC OF INDIA or co_mailadmin@licindia.com immediately and destroy all copies of this message and any attachments. The views expressed in this E-mail message / Attachments, are those of the individual sender."

Dear Sir,

sub:Policy no:[protected] of k.sivanantham
Ref: First Premium receipt no:0147822 dt.07/03/08
Branch Office Code:310, Janpath, New Delhi.

With refernce to the above, I wish to inform you the following:
1. My name is mentioned in the receipt K.Sivantham instead of K.Sivanantham.
2.I yet to receive my Policy.

Sir, already I sent one letter to the above office in respect of the above discrepancies but they not responded to my letter.

Once again I request you to take up the matter with concerned officials and arrange to send my policy in the name K.Sivanantham.If not possible kindly cancel the above Policy and refund my premium amount immediately.

I am very much regeret for your inefficency service.

Thanking you,

Yours faithfully,

K.Sivanantham

I am a policy holder in lic and i hold four policies. last year i was working in shivamogga and gave a policy to money plus (n0.[protected]), aggreeing to half yearly premium of 5000 rs. Now i am transfered to bangalore, and on 28/4/08 i went to St.Marks road branch to pay the premium in one of the counters on the first floor. But, the lady on the counter, rejected to accept the premium, saying that should be paid only in the concerned branch. when i asked for the reason, she refused to talk anything else, and repeating her advice to contact the concerned branch. In front of other policy holders she created a nasty 'scence' through her beauracratic way of dealing with the issue. This hurted me a lot and i have lost the regards i had for lic.

In the earlier complaint sent i had just sent, there was a spelling mistake for 'transfered' (transformed). So i am sending a corrected mail.

deposited matured sss policy number [protected] on 14/11/2007 at your career agent branch office,Ranchi near Srivishnu talkies mainroad Ranchi 834001 and sent reminder on 18/01/2008 for credit of maturity proceed to bank of baroda ranchi branch acc. number [protected] in my favour and cheque for the same be sent C/o Mr Gokul Mitra, M/S Rupa agencies Ranchi 834002 but till date i have neither recieved the same nor any communication from career agent branch.

Reference : Career agent branch acknowledgement number mty/dr/3510 dated 14/11/07

Yes, the customer service of LIC is very poor, Last week I Paid my premium through online by using LIC web site. but I could not get the duplicate receipt by clicking the receipt option. It shoing the receipt number but not showing the receipt. Regarding that I called the chennai call center numbers [protected] and [protected] both are not in use. Still in the LIC web site they are given the same above numbers as contact numbers.

See How they are responding to customers?

I had taken a policy from LIC and I am struggling to get my money back for past one year. I was given a name of the person to contact but it seems they pretend to be too busy doing nothing.
No response to e mail, phone calls and what so ever.

Well I am now planning to put a Legal Persuit again LIC India in the consumer Courtand let us see how things turn down.

Hoping for the best. One thing to tell Consumer Courts are really doing a good Job. I hope they will keep there spirits up and help others like me.

I am policyholder of LIC, my policy no is [protected], and my agent code no is [protected]. I sent a cheque of rupees 1402.00 (cheque no 296546) against of my premium dated on 28.09.07. They give a money receipt. After a few days I went to my bank for updating my passbook. I saw 100 rupees they cut from my account dated on 01.10.07. Bank explained my cheque was send back, but I was sufficient money in my account. After 28 days I have not get any information or letter form LIC and they not sent my returned cheque. My agent told me your policy it‘ll be forfeited, if I want to continue this policy I have to pay penalty with this premium. Why LIC not informed me? Why I ‘ll pay extra money for their negligence? Pls clarify me. If I not told my agent my policy would be forfeited. Please be aware and always keep in touch with your valuable customer. Don’t misguide them.

Thanking You.
Dibyendu Mazumder.