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Liberty Tax

Posted: Feb 13, 2013 by    


Complaint Rating:  100 % with 3 votes
100% 3
Contact information:
Liberty tax
North Carolina
United States
I filed through liberty tax. My DD is 2/13/13 or February 13, 2013 and nothing. I calleD THE IRS they said it went into liberty tax bank yesterday 2/12/13 I called liberty corp. and they reroute me to JHT ? They acknowledge the IRS deposit as of 2/12/13 @ 5:23 they stated an additional 4 days to process. They use another bank called River City Bank to take their fees and forward it on to get DD to your account. What boggles my mind is that HR BLOCK DOESN'T DO THIS, I ALWAYS GOT MY MONEY ON TIME... LASTLY, western union turn around time is an hour.. So why would they hold my money for 4 more days?? Processing does not take that long.
Complaint comments Comments (3) Complaint country United States Complaint category Tax Services


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N  17th of Feb, 2011 by    0 Votes
They charged 3 times more this year when I was getting 1/8 less back then last year and they told when that I will have my check in 8-14 days well its been over a month and nothing every time I call they said nope not in but they don't ask for my name or nothing so I think I need to get all my money now back include what they took out for them selfs cuz I'm gonna file a small claims on them tomorrow if its not all in my hand
N  22nd of Feb, 2011 by    0 Votes
We're incredibly sorry for the experience you described with your local office. Liberty Tax Service makes customer service our priority which is why we offer a satisfaction guarantee. Please email us directly at customercare@libtax.com (include your name, phone number and the Liberty Tax office location) and we'll be happy to investigate your complaint.
Kind regards,
Liberty Tax Customer Care
A  25th of Feb, 2013 by    0 Votes
well you got farther on getting information from liberty because my refund was sent to their bank on the 21st as of today the 25 i still have not received it and i called liberty to find out if i could call their bank and they wouldn't even tell me who they banked with. Irs says call your bank my bank says call liberty liberty says hmmm ummmm call back tomorrow also they charged me 385 on a 600 refund whats really up with that...i was stupid this year but will be better prepared next year...

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Liberty Tax Service Logo Liberty Tax Service
Customer Care Service
1716 Corporate Landing Pkwy
Virginia Beach
United States - 23454-5681
+1 757 493 XXXX
+1 804 520 XXXX
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