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Liberty Mutual/work Comp Insurance / poor and slow care

1 ST CHARLES, MO, United States
Contact information:
Phone: MY PERSONAL PHONE 618-698-3034

I WAS INJURED ON MY JOB AND SHATTERED MY FOOT BONE AND HURT MY LOWER BACK. THIS HAPPENED OCT 1ST 2010 . I SAW A DOCTOR THE COMPANY I WORK FOR SENT ME TOO. I THOUGHT HE WAS REALLY GOOD. HE REFFERED ME TO A SPEACIALIST IN ST. LOUIS WHO I THINK SHOWED COMPASION AND CONCERN AS WELL AS THE CASE MANAGER ASSIGNED TO THE FOOT INJURY. NOW THE SAME DOCTOR WAS TRYING TO SEND ME TO A SPECIALIST AS WELL FOR MY LOWER BACK THIS TOOK WEEKS AND SEVERAL PHONE CALLS FROM ME TO TRY TO GET HELP. FINALLY I RECEIVED A CALL FROM THE CASE MANAGER FOR MY BACK INJURY AND SAID THEY HAD AN OPENING IN ST. LOUIS SO I WENT. THIS DR. SEEMED LIKE HE WAS LISTINING AND CARING AND SENT ME BACK TO GET AN X RAY AFTER I ALREADY BROUGHT MY FILMS FROM THE MRI. THIS DOCTOR AFTER I GOT BACK FROM THE X RAY TOOM ASKED ME . IS THIS AN ILLINOIS OR MISSOURI WORKMANS COMP CASE? I'M THINKING TO MYSELF WHAT DOES IT MATTER BUT WHEN I TOLD HIM MISSOUIRI HIS DEAMEANOR CHANGED AND COULD NOT WAIT TO BE DONE WITH ME FOR THE DAY. HE WAS LIKE DR. JECKEL AND MR. HIDE. HE DOES NOT LISTEN TO MEAND I THINK HIS ATTITUDE IS TERRIBLE AND HE FLAT OUT LIED TO ME. AND TRIED TO DENY IT. I FOUND OUT HE WORKS FOR THE INSURANCE COMPANY . BECAUSE THINGS WERE PROGRESSING SO SLOW AFTER ABOUT THE FIRST 3 MONTHSI HAD NO CHICE BY TO HIRE AN ATTOURNEY. MY CASE MANAAGER THAT WORKS AT MY FOOT SPECIALIST LISTENS TO ME AND YOU CAN TELL SHE IS VERY SINCERE IN TRYING TO DO THE RIGHT THING AND GET ME TAKEN CARE OF.(WONDERFUL PERSON).
MY CASE MANAGER FOR MY BACK HAS THE PERSONALITY OF A GNAT! THE LAST STRAW WITH HER WAS WHEN I WAS TOLD TO SEE THE DOCTOR AGAIN IN 2 WEEKS AND I KNOW MY EXISTING BOSS WOULD PREFER ME TO GET AN APPOINTMENT AS EARLY AS POSSIBLE THEN COME BACK AND WORK THE REST OF THE DAY, SO I SCHEDULED THE APPOINTMENT FOR MAY 24TH AT ABOUT 8:40. AND DROVE ALL THE WAY BACK TO ILLINOIS WHERE I LIVE. I GAVE THEM MY CELL PHONE AS MY MAIN CONTACT NUMBER TO CONTACT ME F R ANY REASON. AND MADE THAT PERFECTLY CLEAR. WELL LATER ON MY WIFE JUST HAPPENED TO SEE THE LIGHT FLASHING ON THE ANSWERING MACHINE AND THE CASE WORKER LEFT A MESSAGE THAT SHE RESCHEDULED THE APPOINTMENT, BUT DID'NT EVEN CHECK WITH ME FIRST.
TO TRY TO WRAP THIS UP HERE ARE MY COMPLAINTS.
1 MERDITH MILLER SAID IN A SMART VOICE, THIS WORKMANS COMP IS A PRIVALELAGE NOT A RIGHT AND WAS EXTREMELY UNFRIENDLY. AND ALSO TRIED RIDING HER LITTLE HIGH HORSE WITH ME. AND SAID SHE DID NOT RECEIVE VOICE MAIL FROM ME.
2) I MADE SURE THEY GOT MY HONE NUMBER TO CONTACT ME OR LEAVE A MESSAGE CORRECT.
3) THEY DELAYED PROPER TREATMENT AND CARE.
4)THEY SWITHED AN APPOINTEMENT WITHOUT ASKING ME AND THIS GAL SAID THIS HAPPENED IN MISSOURI . YOU GO WHERE I SAY WHEN I SAY IT.
5)SHE SAID I WAS BEING INCOMPLIANT TO THE JUDGE BECAUSE I WAS NOT FEELING GOOD AND SHE WANTED ME TO WAIT AROUND THE ST. LOUIS AREA TO GET MY FIRT PHYSICAL THERAPY APOINTMENT WITH SOMEONE NEW.
6) SHE CALLED MY EMPLOYER MAKING IT SOUND LIKE I WAS COMPLAINING ABOUT THE TIME SCHEDULED, I JUST WANTED IT TO WORK OUT FOR EVERYONE. I DO NOT BELIEVE IN GETTING SOMEONE FIRED, BUT IF THIS IS THE WAY THE LAWS ARE THEY ARE WRONG ..PERIOD . I UNDERSTAND A FEW PEOPLE RUIN THINGS FOR ALOT OF PEOPLE, WHETHER INTENTIONAL OR NON INTENTIONAL AND WORKMAN'S COMP CARRIES A KIND OF LABLE OR TABOO.

WHETHER THIS HELPS ME OR NOT I THINK JUST THE PERSONAL CARE AND ATTITUDES ARE PROBABLY SOME OF THE WORSE NON CARING (YOU DO WHAT WE SAY WHEN WE SAY IT) ATTITUDE IS SO WRONG. THIS WAS NOT INTEINTIONAL, I DO NOT GET PAID FOR ALL THE TIME MISSED FROM WORK WHEN THE SCHEDULE MY APOINTMENTS SO FAR AWAY WHEN THE WANT TO. IT IS UN ETHICAL, LACKS COMMON COURTESY AND I NEWVER WOULD WANT ANYONE TO HAVE TO HAVE A CLAIM AND HAVE LIBERTY MUTUAL AS THE INSURANCE COMPANY. THIS NEEDS TO STOP. WELL MY ATTOURNEY EVEN SAID IF HE BROUGHT THIS UP TO THE JUDGE THE MIGHT GET JUST A SLAP ON THE HAND AND SAY DO NOT DO IT AGAIN. WELL THATS JUST WITH ME. I GET HURT AT WORK AND LOST ALOT OF MONEY. I TRIED TO TURN THIS IN TO MY OWN INSURANCE, BUT THEY NEW IT HAPPENED AT WORK. THIS KIND OF ABUSE MENTALLY AND PHYSICALLY IN MY OPINION HAS TO STOP...PERIOD!!!

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