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Liberty Medical / Liberty Medical Supply
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3.2 20 Reviews

Liberty Medical / Liberty Medical Supply Complaints Summary

11 Resolved
9 Unresolved
Our verdict: While Liberty Medical / Liberty Medical Supply has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Liberty Medical / Liberty Medical Supply reviews & complaints 20

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Newest Liberty Medical / Liberty Medical Supply reviews & complaints

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9:19 pm EDT

Liberty Medical / Liberty Medical Supply billing

In nov. on 2016 I received my first diabetic supplies from your company with an invoice stating $0.00 due. My next shipment in Dec. of 2016 also had an invoice stating $0.00 due. The following spring I spoke to a rep. regarding new supplies at which time we discussed ordering new ones. Never during the course of that call was I informed that there was any balance on my account. If there was a balance due I absolutely should have LONG SINCE RECEIVED A BILL as by this time it was the end of Feb or early March. I had received NO BILLS. Thinking all of my supplies had been covered by my insurance I had no reason to believe I needed to worry about ordering new supplies. I had at that point been off work on medical leave for 3 months the previous fall due to having had a major surgery and was again on an extended medical leave secondary to complications r/t that surgery. I had little and often NO income. Just after I ordered the new supplies I received a bill for the previous 2 shipments. It should NOT have taken 6 MONTHS to send me bills for the previous 2 shipments. Your companies billing practices are deplorable and unacceptable. I immediately emailed your company to let you know not to send the shipment and if you did it would be refused. Since then I received notification that I was credited for that shipment which you got back. However, I continue to see the charges for the march 6th shipment on my bill which I will not pay as I do not have to supplies, your company got them back. I expect to get the credit which I was told I would get. I have seen many posts on line that your company has fraudulent billing practices. I will be notifying blue cross that that shipment was returned and I was notified by your company that I was to be credited to that shipment. It took weeks to get my initial supplies which put my health at great risk which was bad enough, I went and bought my own meter which likely saved my life as my blood sugar was very dangerously high and required immediate medical attention. Had I waited all those weeks for the receipt of my initial supplies from your company I would likely have wound up in a diabetic coma with DKA or worse. As it stands I would never recommend your company to anyone. As a healthcare professional I have MANY contacts both professionally and personally. I would like to think your company will make every effort to improve my opinion and give me every reason to be a positive advocate and spokesperson for Liberty.

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6:00 pm EDT

Liberty Medical / Liberty Medical Supply neighborhood diabetes dallas tx

I ordered a CGM and received multiple calls repeatedly requesting the same information over several month. When I received my supplies I received the a bill and paid it in full. Later I received another bill in the mail so I called and asked what it was for and the lady on the phone was unprofessional and very rude and called me a liar and said I never paid it. I told her I did, and have the canceled check to prove it. After her basically calling me a liar and talking to someone else at the same time as me I had to find the copy of the cashed check and fax it into them. After I called them the next day they told me well we forgot to add your coin insurance onto the bill so you still owe us xxx amount. I asked for an updated itemized bill of what I have already paid and what my new bill is and she said no problem. Never received it just a regular generic bill. So instead of getting all worked up and jumping through all the hoops and being on hold for an hour and a half tying to talk a person I just paid the amount in full again before the due date. In the mail I received another bill for the exact some amount that was just paid in full. I didn't call because I figured the record dates and mailed out dates were too close together. Another bill arrives for the exact some dollar amount again. Why should I have to prove they deposited my check into there account once again? Why is it my job to keep there finances in order? I feel like there trying to pull a fast one over on me and am being scammed. It also makes me feel like I'm dealing with a bunch of crooks.

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2:10 pm EDT

Liberty Medical / Liberty Medical Supply Diabetes/pump/cgm

I am type 1 diabetic using pump and CGM. I need CGM because I no longer have symptoms of low blood sugars. " Unawareness" leads me to
have seizures become unconscious and wake up in emergency department. It doesn't get anymore life and death than this.

10 weeks later, nothing. Just got a call from MD, I'm' on hold on my cell and MD called home # to tell me that kidney function worse and potassium has spiked. I need to go to walk in or ER to get blood test ASAP.
My kidney function had been stable, my A1C 6.8 when using sensor. Now without what I need I am worse, much much worse
Liberty has told me the same narrative over and over without result.
Each time I call its the exact same narrative and every time they say they didn't get a fax, they have my birthday but the wrong month, they are re-ordering for 4th or 5th time, last call 3 days ago, the supervisor said I was all set, had all paperwork and that due to my deteriorating health they were going "overnight" express supplies.
Nothing 3 days later. After two dropped calls today, 50 min on last call. Very empathetic and wants to help. I guess the process will have to re start again.

I'm not sure how to get another distributor, liberty took over for my last supplier. Id also like to know how Medtronic chooses which distributor's they use. Is it a bidding process ? While I was on hold I researched Liberty Medical Supply. Complaints are numerous, I felt sick about all the similar nightmare stories. I stopped reading at 2009, I couldn't take reading more complaints than 7 years worth. Does the Fl. Attorney general know about this outfits track record?

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Is Liberty Medical / Liberty Medical Supply legit?

Our verdict: Liberty Medical / Liberty Medical Supply has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Liberty Medical / Liberty Medical Supply's position as a benchmark of trust and quality within its industry. Users and clients of Liberty Medical / Liberty Medical Supply can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Liberty Medical / Liberty Medical Supply earns 100% level of Trustworthiness

Perfect Trust Endorsement: Liberty Medical / Liberty Medical Supply achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Several positive reviews for Liberty Medical / Liberty Medical Supply have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Libertymedical.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Liberty Medical / Liberty Medical Supply.

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  • The website belonging to Liberty Medical / Liberty Medical Supply has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
R
8:10 am EDT

Liberty Medical / Liberty Medical Supply Service, Phone service, Senior Management

I have been doing business w Liberty for years. They provide diabetes CGM supplies. Several months ago I tried to order a new DEXCOM transmitter...3 months later, hours upon hours of phone wait time PLUS emails to customer service/complaints, I have NOT heard back from Liberty and I have NOT received the aforementioned device.

I have given up on this weathered and worn company and I suggest you do too...TRUST ME.

Can you imagine a culture SO BROKEN they can't accept a new order?

Pathetic and hopeless

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1:03 pm EST

Liberty Medical / Liberty Medical Supply Diabetic Supplies for insulin pump

I called Liberty Medical on Oct. 22nd/2015 to order diabetic supplies for my insulin pump and told them I needed them as soon as possible since I was running very low. It took them one week just to send the necessary forms to my doctor. My doctor never received anything so I had to personally go to my doctor's office and stay on the phone with Liberty Medical while I was there to make sure my doctor received the fax. I called them the next day to see if my doctor had faxed back the form and they told me it takes two days for them to get a fax. I complained so much that they went through the faxes they had received that day and they finally found mine. They then tell me they had to call my insurance to get an approval and that could take 2 more days. I called my insurance to make sure everything was approved as soon as possible. I called Liberty today Nov. 4th to find out the status of my RUSH order and they told me that after validating my doctor's prescription they realized it was corrupt because they had erased something so they had to start the process all over again! This was after I had wasted two weeks dealing with these people, transferring me from documents team to orders team to shipping team and no one had any idea of what they were doing. Not one of the persons that took care of me spoke proper English and it was very hard to understand them. What a nightmare! I ended up cancelling the whole thing and calling Medtronic directly which is what I should have done to begin with. I have dealt with incompetent people in the past, but never at this level. They give the word INCOMPETENCE a whole new meaning! If you're looking for good service, DO NOT CALL THEM!

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9:22 am EDT

Liberty Medical / Liberty Medical Supply Business practices

Been using liberty for wife's ostomy supplies for years. Paid balance off yesterday and ordered more bags, nothing new. My wife gets an email saying they are out of network for our insurance and won't be sending supplies. I called today and they told me that our deductible was too high and they are not in our BCBS network so they dropped our account...On June 24th, its October 14th and I now hear this? No notice or anything given. I speak to Liberty and stating our insurance was verified, a balance of $343.50 was paid, and supplies were ordered and confirmed by liberty all done on 10/13. No one there could understand what was going on so they sent me to billing. The person there is a @#*!&. First she stated that she doesn't know about dropping the insurance on that day, then she says it was dropped but it was my fault, then it was customer service, then someone else, etc. Then she tells me I owe them money! And would I like to complain about anything else? After hanging up I received a call from a liberty person who says she tried to get the manager involved but they brushed it aside, not caring she said. She is sending samples so my wife has some ostomy bags but I am floored at this whole thing!

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8:08 pm EDT

Liberty Medical / Liberty Medical Supply Diabetic supplies

Actually I received a letter from Medicare that Liberty Medical Supplies had gone Bankrupt and that I needed to fill out a form and I missed placed that form they sent me and I need to complete that information if someone call send me the information again. My husband received his diabetic supplies through Liberty last year and I am not sure we the for said we needed to fill out a form hopefully so that we do not get billed since they went bankrupt

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9:53 am EDT

Liberty Medical / Liberty Medical Supply Insurance bill

I contacted Liberty Medical and placed an order for Diabetes supplies. I had been receiving supplies from them for a year or so. It took them over a month to send out the supplies to me. I had been contacted by them and they confirmed that my insurance would cover 100% of the supplies. Then I do not get the supplies a month later. The day before I received the supplies my insurance changed. Because I had placed the order a month before, I knew I would be covered. Then I received a bill for $1800 because I had been out of network according to Liberty even though I had placed the order a month prior to this. When I contacted them several times, Liberty said there was nothing they could do. This is no way to run a company especially a company that supplies people with items they need to survive.

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timle
, US
Jul 05, 2012 10:12 am EDT
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representative attempts to get recipient to say yes while being recorded with questions such as "do you want to cancel your account, do you have diabetes" then the recorded yes is edited into a statement used to approve the shipping and billing of product

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lilscorpie
Mount Vernon, US
Apr 23, 2012 5:26 am EDT
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Keep getting phone calls at least a dozen every day since I told them I was not interested in their product. Need to know how to get them to stop calling.

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Matt Salig
, IN
Apr 23, 2012 5:35 am EDT

Dear,

If you want to getout of this problem contact to www.gonextsolutions.com they help you to come out of this problem.

I have faced this problem but now i am happy with there RPM services

Thanks

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4:59 pm EST
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Liberty Medical / Liberty Medical Supply Incompetent customer support

We tried to order diabetic insulin pump supplies from this company for my husband who is on Medicare. After multiple phone calls to them and repeated requests from them for documentation from our doctor (which was sent to them over and over), we were told that they did not service Medicare patients in our area! They had our address on file and NOT ONE "customer service" rep said they didn't supply our area. These were foreign reps and obviously were not trained well, if at all. STAY AWAY FROM THIS COMPANY!

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5:18 pm EDT
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Liberty Medical / Liberty Medical Supply Unable to get supplies after 3 weeks of calling almost every day

incompetent employees and management. I have contacted Liberty almost daily for 3 weeks. you can look at their records to prove it. I have talked to so called managers, I have waited on the phone for 30- 45 min. at a time, just to get the initial customer rep. on the phone. I had a 3 way conversation with a document specialist, my doctors nurse, and myself, with the assurance she would get the appropriate documents to my doctors office to get my omnipods. that was over a week ago. my doctor's nurse has fax and order to the given number 3 times and left messages for them to call and confirm they received it without any assistance or returned calls. I have left messages in multiple departments, especially the documents department without any one to call me back. I am at a critical level in my supplies and these are not something you can go out and buy at your local pharmacy. I have had insulet corp send me a crisis supply that is almost out. How can one company this size be so incompetent.

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10:50 am EDT
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Liberty Medical / Liberty Medical Supply asking for ssn

I can't get my diabetic testing supplies because the person on the phone insist on my social security number over the phone.
I gave all the other personal information requested, which includes name, address, telephone number. I don't see why I need to give my ssn since I gave it when I initially sign up to receive testing supplies. The supplies are coming to the same address as always
I called on 5-4-13.

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8:40 am EDT
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Liberty Medical / Liberty Medical Supply Unordered supplies sent

We have been getting diabetic supplies for some time. A little over a year ago, they began sending (house brand) lancets that would not work with our apparatus, when we called, they sent out the correct lancets, but billed us for the incorrect ones. It was only $6.70, so I didn't make a fuss over it. About a year later, they again started sending out the wrong lancets, telling us they were switching us to their house brand (without our authorization) when we called. We refused, and again they sent the correct ones, and a couple of weeks later sent us a shipping label to return the incorrect ones. They told us they would credit our account once they received them. We sent them back. The next bill did not show part of the credit. When I called, they said it was their company policy not to credit any materials that were returned after 30 days.

I don't work for their company, so I couldn't care less what their company policy is. They don't get to send me materials I didn't order, charge me for them, refuse to credit my account when I return them, and then tell me sorry... that's company policy.

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11:55 am EDT
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Liberty Medical / Liberty Medical Supply HR / Manager

I was attacked by a manager while sitting at my desk. I ended up in the hospital and HR and management let him keep his job because he attacked me in a "playful / fun" it is unfortunate that I ended up in the hospital and unable to return to work but it wasn't extreme enough for that POS to loose his job.

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9:39 pm EST
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Liberty Medical / Liberty Medical Supply They ignore my communication

Liberty Medical supply sent CPAP supplies to me per my request. I viewed a television advertisement by Liberty stating they would supply the needed supplies for my CPAP therapy and submit the paperwork to my Medicare and supplemental insurance company. They talk a big story but produce poor at best results. The supplies that were sent to me did not work or fit properly. Liberty Medical did not include filters which is a big important part of my therapy. I returned the supplies with a note regarding the fit and poor quality issues. I did receive a delivery conformation from the USPS. Liberty will not contact me to correct the problem. I sent a letter to Liberty containing a copy of the original note along with the proof of delivery from the USPS. I had the letter tracked and was supplied with a delivery conformation on that letter as well. Liberty displays their lack of integrity by ignoring my correspondences. Liberty has their payment from my insurance companies, and I have nothing but more expense for return postage and tracking charges. Now I will need to go to a reputable supplier and pay for the supplies out of my pocket. I know why insurance is costing more every year, with companies such as Liberty Medical supply I will be forced to pay more for insurance. This conduct by Liberty Medical Supply not only is damaging my health it is driving insurance premium costs higher every year. If I could advise anyone considering Liberty Medical Supply for any health related supplies, DO NOT use them. Please learn from my experience rather than making the same mistake I did.

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dano43
Oxford, US
Aug 27, 2012 3:27 pm EDT

I ordered ostomy supplies and paid out of pocket, then I was going to submit to my insurance myself. Supplies came with no itemized prices or total on bill. I contacted them 10 times now in the last 2 months and get the same story that they have set me a copy of the billing statement. I never received one thing back and they claimed to have sent 2 statements. I asked for a copy sent certified mail and offered to pay for this myself and I was told they cannot do this. I asked for a copy sent by e-mail. Can't do that. I asked for a fax of it. Can't do that either. Basically they now ignore my calls and refuse to sent me a billing statement. This company is the biggest scam I've ever seen. They do not sent these statements because they don't claim cash payments with the goverment and cover it up by refusing to send statements. So now I'm stuck with a 400 dollar bill that my insurance will not pay for because I can't get a statement. Never use this company. Try to find a customer service dept and you will see why they are crooks.

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6:03 pm EDT
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Liberty Medical / Liberty Medical Supply Telephone Harassment

Liberty Medical keeps calling me at all hours of the day and night. Most recently they called this morning (Sunday morning) while I was in church and left a message. There is never a live person on the phone. I have no idea why they are calling me. They say they are calling me regarding my diabetic supplies but I am not diabetic and do not order supplies. I don't know how to get them to stop calling me. They are calling twice a day at least. This morning they gave the option if you called the number back of leaving a message I told them never to call my number again and that I would be filing a complaint about them to the FCC and also to the Attorney General of South Carolina.

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10:25 pm EST
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Liberty Medical / Liberty Medical Supply Employee/CSA

I called Liberty two weeks ago requesting that they send a statement showing how much I paid them during 2010 as I receive housing assistance and the amount I pay depends on the amount of my medical expenses. Usually their employees are very nice, but I got a black woman who was rude from the minute she picked up the phone. She said it would take "sebben ta tain days" and since I needed it before that I asked if she could fax it. She replied, "We-uns cain't doo dat fo' ya'll. What chu tinks we is?"
Two weeks have gone by so I called them today and could not get a straight answer. Since my appointment is on Monday the 27th I need that information and was told that "if we sent it you should have had it." Again they refused to fax the information. I called back and cancelled them as my diabetes and prescription supplier.

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MeterGuy
Madison, US
Mar 23, 2011 1:29 am EDT

If a rep is every rude to you ALWAYS ask for their name and extension. write down the time and date you spoke with that rep and those called can be pulled. Call back and ask for a manager and give them the reps name, ext # and time and date of the call so they can pull the recording and take action against that rep. In reference to the the statement ask to be transferred to A/R and you need that to be expedited and they have to get it to you within a certain time frame. Call them everyday if you have to until you get it. The A/R dept in Liberty is super behind but if you bug them enough they will send them if not ask to speak to the CEO and you will get a team that will bend-over backwards to get that statement to you.

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3:45 pm EDT
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Liberty Medical / Liberty Medical Supply Diabetes Supplies

This company is a joke! I have been back and forth with them for 2 months. They shipped diabetes supplies without my authorization after promising me that they would call with a price before it shipped. Next thing I know, the UPS man is delivering the supplies. Upon trying to start an account with them the sales rep I spoke to didn't input my info and they had to call me back 2 days later to re-do the entire process. These supplies are for my 4 yr old who has diabetes. I get the supplies and call them to get the balance and the rep told me insurance covered the ENTIRE supply. 2 days later, I get a statement from my insurance company saying Liberty billed them and they sent Libery a check for the balance. In the meantime, THERE WAS a balance and Liberty LIED! Their phone reps are incompetent and don't return phone calls. When I finally got a hold of them to cancel my account, they said the would credit my insurance company. I have been waiting for ONE MONTH for a return label and haven't heard a thing! I am afraid to call my insurace company to see if they were credited. DON'T USE LIBERTY MEDICAL!

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doing without
Joliet, US
Jul 11, 2013 8:27 am EDT
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Do yourself a favor and DON'T US LIBERTY MEDICAL FOR YOUR DIABETES SUPPLYS. On May 24th, 2013 I called Liberty at their tow free phone number and ordered test strip for my meter. I talked with a guy who supposedly placed my order of 200 test strips. Today is June 13th and no strips. I called Liberty back and talked to 3 different people and they couldn't find my order. The people I talked to I believe were Philippino's. My wife is a Philippino and they talk alike. They were very nice but it was like talking to robots. Both had the same boring questions, like they were reading them from a card, that only aggravated the situation. Needless to say, I'm going back to Walgreens and find a different company to deal with. If you haven't yet looked at the reviews from Liberty's own people, then you should... They are saying it's no longer a good company.. they don't any longer care about their people or their customers... And I'm living proof that they don't care about their customers John Sturgill .. Joliet, Illinois

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Baronesr1
Cromwell, US
Sep 03, 2012 3:02 pm EDT
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I've contacted you 3 times to get more supplies.I askeed you to send the card so I could reply to you for what I need.I was contacted by Walgreens to get my supplies from them.If you cannot service me anymore, say so and I will go to Walgreens.Let me know as soon as you can on whether or not you will be my supplier...

Mr.Robert Barone
123 West Street
Cromwell, Ct.06416

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soupy
Sanford, US
Jan 14, 2012 4:58 am EST

Send a complaint to the US Department of Health & Human Services, 200 Independence Avenue SW. Washington DC 20201. They Take it seriously when pathetic companies such as Liberty Medical Supply Yank people around. Liberty Medical Supply is the most arrogant people on the planet. I had a conversation with a person named Deana at ext 75363 to get Liberty Medical to credit my insurance companies for unusable products sent to me. This female is very happy about the way she turned out, and did absolutely nothing but take up my time. The room I was in filled with arrogance the instant my phone rang with her call. She is not the person I would have contacting customers in my business. Don't mess with them just send a complaint to the US Dept of Health & Human Services. They get results, and love to hear about medicare being ripped off. There are other companies that do take care of customers and they are polite, not full of themselves like Liberty Medical.

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KAREN_C_V
Diamondhead, US
Sep 15, 2011 6:50 pm EDT

LIBERTY MEDICAL IS NO LONGER WITH THE MEDICARE PROGRAM THEY WERE PUT OUT !

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shelgrl
Rockport, US
Apr 22, 2011 9:34 am EDT

I used to work there and this was the case MANY times!

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MeterGuy
Madison, US
Mar 23, 2011 1:23 am EDT

In this case ask to speak with a Supervisor of Customer Service or Customer Relations. They can obtain a return label and send it by hand to ensure it gets to you and ask for the name of the supervisor and their extension. Is easier to have to speak w one supervisor than to have to re-explain yourself to multiple people. If supervisor is not helpful ask for a Manager and trust me, they can provide you with a label and make sure you call them to ensure they do credit the insurance company

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10:50 am EST
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Liberty Medical / Liberty Medical Supply - Diabetes suppplies

On December 1, 09, I spoke with a man named Alexander his extension is 75606. I was inquiring about mail ordering diabetes supplies for my daughter. After giving him my insurance information, I told him we have met our deductible so I'm pretty sure this might be covered. He TOLD me that he will check with my insurance company and call me back if there is a...

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10:37 am EST
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Liberty Medical / Liberty Medical Supply Filling Rxs not ordered

I registered for prescription service with Liberty Medical Supply Pharmacy. There said they would always phone me to verify a prescription before being filled. A few days later I began to receive refills by mail on my prescriptions which I did not order. It was like opening an account with a furniture store and having furniture delivered to my house without making a purchase! I phoned Liberty many times and they said they would call me back. Finally one representative did call and said once you sign up with Liberty, they just go ahead and have your prescriptions refilled to get the program started. I told them I had already filled them with 90-day-refills with CVS Caremark and didn’t need the refills. I am with Teacher Retirement of Texas who contracts Aetna Insurance and CVS Caremark. I learned after this experience that only CVS Caremark will fill my 90-day-prescriptons and if I go to an outsider such as Liberty, I will only be allowed a 30-day-refill with a much higher co pay. All the prescriptions sent to me by Liberty were 30-day-refills with a higher co pay.

I asked Liberty to let me return the prescriptions since I never ordered them. They said they cannot take back prescriptions since they are drugs. They also said they have me on tape requesting the prescriptions be refilled. I asked to listen to the tape. They said they will not let me listen to the tape. I then requested a copy of the transcript of the tape and they said they cannot furnish me a copy of the transcript. I believe this is white-collar-crime and needs to be stopped.

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msjd71
Lawrenceville, US
Oct 29, 2011 10:41 pm EDT

Ordered diabetic supplies for my husband in June 2010. The service rep said that i would be contacted before shipping if there would be any out-of-pocket cost after our insurance paid; I instructed him not to ship if there was to be any cost (because we can get supplies cheaply locally). No contact, supplies shipped. Invoice included showed $0 due; total covered by primary insurance. My insurance company said no - we would be billed... nothing paid by insurance. I called Liberty. "No, no balance due. It is covered." Fast forward to October 2011 - a bill from Liberty for over $100 shows up at our house for services dated June 2010! No answer and 'mailbox is full' when I call the Liberty service number. I agress with posters above -- STAY AWAY FROM LIBERTY.

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Lora87381
New York, US
Jul 27, 2011 6:47 am EDT

I can recommend a reputable pharmacy www.pill24.org I received the order and it was on time and the pills work great.
P.S. 5% discount coupon code: 9sh73h

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MeterGuy
Madison, US
Mar 23, 2011 1:18 am EDT

As a former employee of Liberty I can tell you their pharmacy is a mess when it comes to ordering. MEDCO owns liberty and even ship out of the same facilities but I can tell you MEDCO has a much more sophisticated ordering system and I would order my meds from MEDCO without even thinking twice but NEVER from Liberty Pharmacy. I handled these types of complaints when I worked there and I would never sign up any of my family members with Liberty's pharmacy, go with MEDCO. They are the same meds, same distribution facilities but better service, better systems.

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Roland G. Pollak
, US
Jul 06, 2010 12:35 pm EDT

Last trimester I requested termination of Liberty's "Automatic Refill Program." Shortly thereafter, a medicine arrived through the mail... unwanted, not requested, and in dispute ever since; as the Liberty Pharmacy will not confirm their receipt of the medicine that I returned to them, unopened and unused...yet they continue to bill me for the product that I sent back to them. I called the pharmacy and spoke with a representative who appeared to be one of their robotic minions. He assured me (finally) that I was no longer on the Auto Refill Program... but would not confirm the return of the medicine... in fact, he would not reply to my questions regarding undue billing for unearned product. I have since hand-written four memos on their invoices, plus a formal letter to them stating my disatisfaction and refusal to pay for a product I never should have received, which I returned, and which I believed they would probably report as an alleged "delinquent" payment to the credit bureaus... which I intend to contest through litigation, should that occur. I absolutely agree with a previous comment by Michael 8968...STAY AWAY FROM LIBERTY!

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Michael 8968
, US
Feb 28, 2010 9:51 am EST

Years ago I saw their ad on TV, signed up and ordered my diabetic supplies. They told me my insurance would cover everything but I also told them I would not pay if it did not. They assured me that they would call me if there were any problems. Next thing I know they shipped my order at full price and tried to refuse to take it back. I sent it back and refused to pay! They were shady back then and from what I am reading are just as bad or worse now. I now order my diabetes supplies and medication from Medco and have never had a problem or had to pay a bill that was not covered by my insurance. STAY AWAY FROM LIBERTY, THEY ARE BAD NEWS!

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STEVE BIGLER
Huntington Beach, US
Feb 17, 2010 2:00 pm EST

Liberty Medical is a shady organization that is totally incompetent.
I submitted a prescription to them in the middle of January and I still haven't received my pen needles or my injectable drug, even after they called me and told me that they would ship last Thursday or Friday.

I have also been kept waiting without my oral medication while they tried to figure out what was happening. If you require a timely filling of your Diabetes medications...DON'T USE Liberty Medical!

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Liberty Medical / Liberty Medical Supply They Are Ignoring Me

I can't find the paperwork right now to give you the details but they do have a website easily available on Google. They mostly do diabetic supplies and advertise on TV.

I lost my meter and poker and wrote to them ages ago. It took awhile and all they said is that someone would contact me. No one contacted me. I have no way to test my blood now and I'm diabetic. These rats don't care about my health..they just want medicare money and they will continue to collect even if I don't have a meter to save my life.

What can I do? They are ignoring me.

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Bev Miller
, US
Sep 23, 2023 10:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

sent in Trelegy inhalers..6 in fact.. Never have heard a word or received one cent. was suppose to get 30.00 for each. This was in july, and not another word since they got it, it is now late sept. .. not a group for anyone to do business with.

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Roy Hastings
, US
Aug 15, 2018 12:05 am EDT

Liberty was giving me regular renewals since 2008, and just stopped my supplies. I now need to find a new supplier. No explanation given as to why they stopped sending supplies

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MeterGuy
Madison, US
Mar 23, 2011 1:08 am EDT

As a former Employee of Liberty I can tell you that if you lost your meter all you have to do is call them and explain you lost your meter and any of the Representatives would be more than happy to rush a replacement to you. Of course Liberty just as any business wants to get paid. In reference to the comment about the Insulin pump it was a standard rule for certain patients to have to complete either a log sheet and/or certain tests because certain insurances did require it if you were using an insulin pumps and it is to cover you as much as it is to cover the company because if the insurance company asks Liberty to provide copy of the test to reimburse the cost of the pump and Liberty doesn't have it then the bill gets dropped to you and trust me, you do not want to to have that bill dropped on you.

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insulin123
, US
Feb 02, 2011 10:01 pm EST

What I don't understand is they want me to get a C-peptide test in order to prove that I have diabetes I guess. I asked they why, and they said it was so that medicare would cover my insulin pump costs, I already told them I don't have medicare, I have BCBS. They then said it was still their policy and that I would have to get this blood test in order for them even to ship me the supplies, so it had nothing to do with my health insurance, just their policy. I guess they're afraid that I'm just saying I have diabetes? The ironic thing is a C-peptide is mainly performed when you're first diagnosed and mainly on type 2's, well I have type I have type 1, but the CSR didn't understand the difference. A C-peptide is also a fasting blood test (the CSR also didn't know what that meant) so it's pretty ironic that they would make a type 1 diabetic take it. I just don't see why they make you jump through hoops just to 'prove' to you that you have diabetes, I guess a Rx from my endocrinologist is not enough. Why they would make it more difficult for you to order supplies from them is beyond me (again it didn't have to do with the health insurance, it just had to do with 'their policy'). That's fine, I'll just get my supplies from somewhere else, pay my co-pay and have my insurance pay somewhere else. I recommend if you need medical supplies and have a choice on where to get them, DO NOT choose liberty medical.

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fdnybrat
Enfield, US
Sep 13, 2010 3:50 pm EDT

i believe you when you say they are ignoring you. they have bad business practices and have an F rating with the better business bureau. i have been back and forth with them for 2 months and have filed a complaint. they have yet to credit my insurance for billing them for the wrong supplies!

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kittykat1937
20156, US
Apr 05, 2010 6:53 pm EDT

Well of course they want Medicares money, they are a business. I hate how people bash businesses for wanting to collect money from you. Do you really think life is free? Be for real here. They didn't contact you? I find that hard to believe. I am a current customer with Liberty Med adn they NEVER stop calling me. Don't blame them for "not having a meter to save your life" SAVE YOUR OWN LIFE pick up a phone and call them. You can go online to complain so go on and find a number. Better yet watch TV for an hour I'm sure a commercial will show up.
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