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LG / wrong information about part collection times

1 South Africa

I was there to collect my part at 08:00 today 08/01/2016, document number QU114927 and was politely told that the supplying of parts only opens at 09:00, some nonsense that the system only goes on line at that time. Can you tell me where it states that fact, when the email sent to me specifically indicates that the opening hours are from 08:00 to 16:00 on Friday? I was not prepared to wait there for an hour and had to return all the way to Plumstead, wasting my time and petrol. I should be given a discount for the inconvenience. Not a happy customer. Below is the email that was sent to me. Good day Please be informed that your part(s) have arrived and is ready for collection. Address: No 10 Stella Road, Montague Gardens, 7441 Office Hours: Mon – Fri : 08:00 – 16:00 Saturdays: 09:00 – 14:00 Sent with a Smile! Parts Department [protected] Signature

Jan 8, 2016

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