LG Wholesale / terrible customer service!
I bought the 250cc sharp shooter. At 1st I called them and told them that I want to pay by credit card. They said, if the order is over 500$ that they will charge me a fee. So, I paid by E-check. I bought the 6 month warranty with it. $1700. Took 3-4 weeks to receive it. I went and picked it up from the terminal because they were taking WAY too long. I put it together, and what they say that it would only take an hour, took 4. The ATV would then idle to fast, or not at all. When I got it, there were NO back brakes, the front BARLEY worked. Called them and told them that it had no back brake pad. They said thats no covered. A month later, the chain broke. I called, and told them that the chain broke and I need a new one. They said ok, we'll order it, let me have an email address and we will send a confirm, we need $10 for shipping.
Which they did charge me for. Never got it. 2 weeks later I called them a again, saying that it won't idle, seems like it wants to back fire and that I haven't received my chain. 'oh, its on back order'. 'You have to adjust the carb, after break in.' Which I did. Then a month later, I called again, and asked where is my chain was, 'well I see that it was ordered, let me order it again. give me an email address.' Still haven't got it. I again called 2 weeks later. 'oh, well the guy that worked in parts got fired for lieing to customers. saying he order parts and didn't.'
I told them that I need a crab because it not running right. 'oh ok, let me have your email and i'll order it'. Which then he was suppose to order the chain and the carb. Still NOTHING. Called back a week ago after taking the ATV to the beach. (which EVERYTHING RUSTED ON IT) asked them where is my chain and carb is? 'Well, I see that it was ordered back in aug.' I then told them. OK Well I need a petcock, carb, chain, back brake pads because they never came with it, the front brakes doesn't work any more, it leaking gas everywhere, the muffler rusted, the frame is rusting. If I don't get my parts in a week, I will be calling my lawyer.
'Ok, we will get them ordered. let me have you email, we will send a confirm' 'oh by the way, did you ever send a picture of it?' I told them, no, and I'm not going to send a pic, its to much hassle, now send me my parts... 'ok sir'. I then called back 20 mins later just to confirm that they had it on the file. Which they said yes. I called a lawyer anyway to talk to him, the lawyer gave me some crap of, 'well, do you have warranty info in writing?' I said it on the web site. 'well when you get it, call me back.' which then I never heard from him again.
I tired calling LG to ask where is the warranty info, they said, that they don't have any written info. I told that lady that answers that I want something in writing. She of course replied, 'well to bad.' Now, here I am with 1 month left on the warranty and I still have yet to receive any part from them. I do plan to call another lawyer and talk to him about sewing them... I plan to try on 2 things. Ether getting them shut down, and possible jail time for false advertising or refunds for people that want them.
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