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lg super ab toner chairproblem with product

1

i purchase an ablounge super toner and this product is defective i tried to contact global trailer and they said that they can"t do anything about this this product was never used before it arrive with missing parts which i have not yet recieve .the fabric on this product is hurting my back when i use it and i think that it could cause damage to someone i would like to return this product for something elsethat is more convient to workout withb if not i will like to get my money refunded
thank you for your cooperation

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