LG Electronics
reviews and complaints

For the first time in our lives we were convinced we needed to purchase an extended warranty on a LG HE upright washer and matching dryer in April of 2011 by the Sears salesperson. Washer has been working fine until Feb 22, 2013 and never serviced until we were advised by Sears that a recall for our washing machine needed to be addressed for continual out of balance problems during spinning. They told us it was free and would not take long, just a download from the technicians computer. Well, the first technician came on 02/22/13, technician left and the machine has not worked since he left. A second technician was dispatched. He came and said he did not have a flash drive to perform the download again. Another technician dispatched with a flash drive (now week three), he leaves and the machine still does not work. Now the machine needs parts and the repairman is summoned once again. On arrival he is looking for the parts supposedly shipped to our house which (he and us then learn) were on back order but no one told him that. So now we wait for parts to fix a machine that we did not ask for service on and Sears will not do anything but say they are allowed up to 28 days for the parts to come in before they can give us our warranted remedy. So now we know that having this warranty allows for Sears to come in and break our goods, inconvenience us, make it difficult for us to find anyone to speak to about it, and then say the same ole thing. We are sorry for the inconvenience.
Word to the wise (we were obviously not). Do not spend your money in a Sears store. They have lost the meaning of satisfaction guarantee, customer service and internal efficiency towards complaint remediation. Remember, spending your hard earned money in a local store which has one phone number and a persons name for you to call when you have a problem is worth at least another couple of dollars more than the large conglomerates price.
By the way it would not be fair if I did not say that Sears will pay us $25 a week to do our clothes at a laundromat. Do you have one near you and does $25 cover your gas, time and the roll of quarters you need? Of course they will pay for us to rent a washer as well. That is an idea, I will just put the $1400 washer that they broke in the front yard to make room for the rental. One would think that Sears should bring in one for you to use, but then the homeowner would probably say thanks and do not come back with the one you are putting parts in. That is what I would say...
Perhaps Sears should analyze the cost benefit of their policies and remediation, if they know how, or bring in management that understands consumer expectations.

I purchased microwave Oven date 26/01/2011. I don't used Oven regularly but he is not working. I complained Lg Service Center but not response me.

We are calling service support centre for the last three days. They commit that Engineer will be visiting you today but nobody comes and whole day is wasted. Even today (Feb 28, 2013) they in the morning said that support person will visit today for sure but now they say that Engineer will visit tomorrow. For this we have called them at least two/three times daily but no use. LG should not sale products if they cannot provide support. Apparently they have only one person for the whole city i.e. one person for Rawalpindi City and one person for Islamabad. If one person is on leave they cannot provide service to the whole city and for the whole day? Very poor after sales service of LG.

I ordered product from LG Electrics. The vacuum had amazing suction and cleaning power for the first 30-45 days. After that we noticed that it started making odd sounds from a port on the back of the unit which seemed to suck air constantly instead of sucking air through the vacuum area.

I have a lg fully auto front loading washing machine which is purchased in jan 2006. from very beginning it has pcb problem .Company's service provider replaced the repaired pcb every time saying that company told us to replace repaired pcb. Now my machine is not working as it was repaired on 16/11/2012 .I registered a complaint on 3/01/2013 and 4/01/2013 but till now it is pending I contacted them but all in vain I said to give me their senior's no they did not give .I wrote a mail also but no reply I do not understand what to do .I hope from you i will get any solution.

LG AMC Complaint:
I bought LG Washing machine (Front load) with 10 years warrantee on motor. I am quite happy with the product, but during installation and demo time just after purchase, the service man convinced me to buy AMC for washing machine maintenance by telling all lies that after 6 months drum will get dirty and it would not wash. Now it is more than a year and i also verified from showroom, these were all big LIES. He told me that every 3 months customer care will call you and somebody will come for maintenance. More than 1 year gone, and they never called me for maintenance. As I paid around Rs. 5300 for 4+2 years AMC maintenance, I really regret my decision. I checked this from showroom, they told me that the service man gets FAT commission for these AMC so they try to convince. Also showroom guy told that there is not much required for these front load washing machine maintenance, I just need one liquid to clean drums.
After this, I have outright rejected proposal from these service man for taking these kind of LG AMC for my Air Conditioner. So please never go for these AMC. For GOD shake. I hate it left right and center….Offcourse LG products are good. I have Fridge, MicroOven, AC all LG. BUT AMC sucks.

we recently brought a television from comet, the sales man recommended the 3D LG wide screen LED television, we were told it was the best television they had. so we purchased the television £500 with £150 insurace, 2 months later the screen stopped working, we contacted comets insurance and they sent some one to fix it, then they came and said that it was unfixable. so we could get a new television. we were sent out a voucher to take to comet to get a new television, and when we took it to comet, we were told we cannot use the voucher as they are closing down, so we have to go back to the insurance company to get a refund, the television broke well within 12 months and should have been covered under warrenty so insurance wasnt needed, also i would like my money back for the insurance as we will never be able to use it as they are closing down

Dear Sir/Madam,
I am a defence personnel presently posted to Sulur, Coimbatore. I booked a LG microwave oven through Canteen Store Department (CSD) Chennai. The details of the booking are as follows:

DD No. 206274 dt 24 sep 2012
OR No 133074
Item index no 21327 LG M/Oven
Model no 3087 30lts FUPG
PO No 125795 dt22 oct 2012
SR No 120700
Supplier code 5210
Date of payment and delivery order – 22 oct 2012

I had specifically requested for FUPG model through demand application as well as telephonically to the dealer prior to purchase. The contact person Mr Prithivi Rajan ( mo no [protected]) who also claimed himself to be the owner of the only authorised dealer M/S Jai Hind Associates, Chennai who supplies through CSD had said then that the specific model FUPG will take some time since the said model was in short supply. I had confirmed him that I am ready to wait and insisted on the specific model only.
After one and half month despite my willingness to wait for the specific model ie FUPG he has forced me to take AUPG model stating that LG company has supplied AUPG model against my supply order and he cannot do anything about it. When spoken to Mr Prithivi Rajan ( mo no [protected]) on mobile after he has forced his product what he wanted against customer’s will he was arrogant on phone and said that I have no choice but to accept the product since it was supplied directly by the company against my supply order and he or me cannot do anything about it but to lump it.
From the above incident it is evident that LG product supplier for CSD for whole of Tamilnadu is the above mentioned dealer and hence dictates his monopoly.
After the incident the matter was taken up with LG customer care at no [protected] and Voice Of Customer (VOC) was requested to be raised. Following are the diary of events for the complain:
01-12-2012 1645hrs Lodged complain with LG customer care and requested to raise VOC. Complain taken by Mr Salman,
RNA no [protected]
03-12-2012 1130hrs No response by LG, reminder for the complain take by Mr Rajesh
04-12-2012 1515hrs Still no response by LG, Reminder for complain taken by M/s Silvanani
Call forwarded to Mr Siddesh (low superwiser) advised to call one Mr Kartic sales person at Coimbatore on mo no [protected]. The mo was s/w off for the day.
05-12-2012 1450hrs Mr Prakash from LG service centre called up from mo no [protected] and heard the details of my complain.
05-12-2012 1900hrs Mr Parthivan from LG service centre Tirupur called up and said that LG service center cannot do anything about the matter and closed the case.
It has become clear that none of the above mentioned has guided or say interested in guiding me in the correct direction to go about my complain.
It is now evident from the above fact that LG is more into pushing their product through specially when the customer is buying the product through CSD rather than taking interest into customer satisfaction.
It is therefore requested that the matter may please be looked in favourably and necessary steps may be initiated so that I get the desired model of microwave oven.

Thanking you

With regards,
Partha Sarkar, Mo no [protected], Email Id [protected]@rediffmail.com

Dear sir,
I had bought a TV LG LE 32 LE 7500 on july 4 th 2012. The next day itself there was some problem . The company sent service person and change a component inside after which it worked properly for 15 days. Then again the same problem repeated. This time they told us that it should be taken to the workshop for repair. They took the TV and after 40 days they returned the tv. We did not notice initially on the day they installed the TV. The next day we saw a Screw protecting from behind on to the front panel and there was a crack on the front panel. I complained the customer service so many times and they are putting the blame on us and not accepting the fault of theirs which is clearly seen . Till now it is not resolved. Its been more than one and half months. No action has been taken so far. During this time, again the problem recurred and they just replaced the component and not the broken front panel. What a pathetic service they provide and worst company or for that TV system they have.

My wife bought me an LG E400 mobile phone for my birthday in September. As she bought it well be fore my birthday it could not be returned because of the "Out of box" 7 day conditions. When I tried to download some apps for the phone, I found that the memory filled up after very little space had been used and the phone could not send any SMS`s or download anything at all. I played around with the settings as I saw that all the downloads were going directly to the phones system memory and not the phones internal memory. I checked all the settings and found there was the option to move the apps to the phone. This particular command would not light up or enable so that the apps still stayed in the phones system memory (Which is used to run the Android system. The down loads were not going to the right place on the phone which is the phones internal memory. I inserted an SD card and tried to see if I could move the downloads to the SD card. The is again in the phone management menu whereby you can set downloads to automatically download to the SD card, but even after enabling this, the downloads continued to download in to the system memory.
I took the phone back and it was sent away for repair. It was five weeks later I got the phone back and it still had the same problem. I got the Consumers Council involved and I received a new phone. I was disappointed to see that this phone has exactly the same problem.
LG are not being too helpful and Vodacom just do not want to understand the problem even though there is a service centre right here in Richards Bay.

As I have had now two new E400 phone, I think the phone has in inherent software problem, though nobody wants to admit it. I have a phone that does not do the functions that it is supposed to do.

Maybe you can investigate this and see if it is a common problem for this type of phone.

Regards

Maurice Foulger

Bought a LG Microwave LMS1271SS less than 2 years ago.

The magnetron crabbed out and the microave would not work.

JUST ### LG PRODUCT!
NEVER GOING TO BUY ANOTHER LG PRODUCT AGAIN!

Ever since I have purchasers the TV from day 3 out started giving problems, I have spent a lot of money time and am harassed beyond tolerance now.

No matter what part is changed the TV keeps switching on and off on its own.

Each time parts take Weeks to months to come and in few weeks again the same problem reoccurs.

Either the piece is completely faulty or it is a wrong secession to ever buy an lg product.

Regards
Anurag Kumar
[protected]
[protected]

LG COMPANY
India
SUB = NOW LG [REPOTED] COMPANY SELLING FACK $ DUPLICATE PRODUCT ...?

IN 2 MONTH SAME PROBLEM CAME IN MY LCD IN FIRST COMPLAIN THE SERVICE ENG CAME AFTER 2 DAYS AND SAID THE MAIN WIRE SOCKET OF LCD IS LOOSE IT SHOULD BE CHANGE BUT JUST NOW I DONT HAVE. I WILL CHANGE LATER AND THEY TOOK A PACKING IN MY LCD.SAME PROBLEM CAME AGAIN, NOW U CHANGE THE SOCKT .IF AGAIN I WILL PUT A CASE IN CONSUER FOURM.BECAUSE MY MOM &DAD SEVERAL TIME GO AND SHAKE TV THAN TV START. LCD 32' [INCH]UNDER WARENTY PERIOD.SO I THINK OF UR COMPANY IMAGE ...?

THANKS

KOMAL NARANG
DIST PRESEDINT OF IPC
JABALPUR M.P

CONTACT:-[protected], [protected], [protected].

I has purchased a top load fully automatic washing mechine model no wf-t7519pr at sai electronics & home appliancess. I am saticified about the mechine, but one day the dust filtter inside the mechine was broken. I tried very much to buy that filtter at the service center but i did not get any responce from them and from the shop menshion below. Approximately from more than one year now i am struggling for that filtter. And service center officer is so rude to talk with me and he is telling that go and complaint at police station. I think by seeing him how irresponsible the lg system to having him as a employe. I am feeling aushame of buying the lg product.If my complaint is anything for u please response on my mobile no given below.

I bought an LG fridge that i paid 2445.00$, 5 1-2 years ago and my compressor broke 2 months ago and after 6 technician's later and 400$ later of service fees, LG Canada tells me they don, t make that part anymore.so they gave me an option to get a new fridge but with a depreciated value on my 5 1-2 year old existing fridge that they can, t repair anymore of 1550.00$ only if i buy another LG fridge.I can.t understand that they don, t make parts on a 5 year old fridge. After 2 months of being given the run around, i don, t know what to do. I've called numerous times, transferred from one person to the next and always having to start explaining myself again. Lack of service and not getting anything done about this urgency. I don, t have a FRIDGE for the past 2 months, i have a 5 year old and living out a cooler. I should be compensated for something that is Lg problem. They stopped making this part.. Buy a fridge and stop making parts 5 years later... wow life is good, for LG.

I got a range from best buy, Model: LRE3023SB .The oven door glass shattered when wife was closing door, she let it slip out of her hand and it slam shut.Ive reordered this glass to put in, this glass was not shatter proff.if kids runinto it or it gets hit this will also shatter it .this glass should of been constructed better for safety.

I was trying to get LG to stand behind their product and fix a small issue I had especially since it was a little over the three month mark on my manufacturers warranty of just one year old. I would not ask if it were at least 6 or so months over even though no failure should happen to a well made product and very expensive I might add. LG could care less about me any longer. They do not care that I was a very faithful purchaser of the LG product line...
I can say at this juncture they will never see another purchase from me. I wil however be checking complaint boards from now on...I did not do that before going out and purchasing LG products...it truly is buyer beware. If it is out of warranty even a little...do not expect them to help. Also be careful with purchasing an extended warranty becasue many stores use third party contractors and you are at the mercy whether your issue will be truly resolved.
Apparently even in these troubling economic times actual customer friendly service is non existant.

PLEASE READ BEFORE DOING BUSINESS WITH LG or any appliance company check out their customer help or service and you will be more prepared.

Fw: LG Electronics chat transcript for deborah seffinga
Thursday, September 6, 2012 11:14 AM
From:
"deborah seffinga"
Add sender to Contacts
To:
[protected]@lge.com
Cc:
john.[protected]@lge.com
This is showing to be a very sorry company to have bought ANY product from. However I will be more vigilent to the complaint forums next time I need to purchase any thing like appliances etc. I have right now MANY LG products but let it be known LG has lost a very loyal customer over a small repair...NICE to have done business with you NOT!
I can say it will NEVER happen again. I am forwarding this onto the corporate headquarters as well. This is why you do NOT keep customers...REALLY

--- On Thu, 9/6/12, [protected]@lge.com wrote:

From: [protected]@lge.com
Subject: LG Electronics chat transcript for deborah seffinga
To: [protected]@yahoo.com
Date: Thursday, September 6, 2012, 10:51 AM

Chat Transcript
Time of chat: 9/6/2012 9:15:36 AM
Length of chat: 00:36:18
Your name: deborah seffinga
Chatted with: John

9:15 AM Rodrigo: Hello deborah seffinga. Welcome to LG Electronics U.S.A. Support only. How may I provide you with excellent service today?
9:15 AM deborah seffinga: what happend?
9:16 AM deborah seffinga: You cut me off the site?
9:16 AM Rodrigo: Sorry but what do you mean
9:16 AM deborah seffinga: you were looking into how you could help with mu issue
9:16 AM deborah seffinga: I was just on here with you unless there is another Rodrigo
9:16 AM Rodrigo: Yes, It showed that you ended the session
9:17 AM deborah seffinga: no I did not
9:17 AM Rodrigo: I see
9:17 AM deborah seffinga: it came up you ended the session
9:17 AM Rodrigo: that weird
9:17 AM deborah seffinga: I was waitiing... unless there is a time limit on responses
9:17 AM Rodrigo: Ok, is regarding the warranty issue correct
9:18 AM deborah seffinga: what do you mean
9:18 AM deborah seffinga: is that the purchase date?
9:18 AM Rodrigo: your case
9:18 AM deborah seffinga: yes it is
9:18 AM Rodrigo: is it regarding the warranty.
9:19 AM deborah seffinga: well I would assume so. No one expects a Refridgerator to have an issue as soon as the warranty is past and just by a small amount
9:20 AM deborah seffinga: I just do not want this issue to drag on. They are going to help me or not that is the bottom line there are no gray areas. They keep a customer or kick them to the curb it is LG's call
9:21 AM deborah seffinga: I wanted LG to have a chance to do the right thing by a customer and not have to ump through hoops simply because they are a great company and customer concerned. In this bad economy I cannot even fathom that they have to mull this over.
9:22 AM Rodrigo: Ok, my supervisor is checking on the case .
9:23 AM deborah seffinga: well it truly is either / or...I just want ice again.
9:23 AM deborah seffinga: I am afraid of the thing so it is turned off at the moment and damage has been done
9:25 AM Rodrigo: Ok.
9:28 AM Rodrigo: Would you like to speak to my supervisor?
9:29 AM deborah seffinga: for what?
9:29 AM deborah seffinga: are they denying me the help?
9:30 AM Rodrigo: Unfortunately we are unable to cover it and that is what i was told.
9:30 AM Rodrigo: But isnt it the date of purcahse 11 15 2011
9:31 AM Rodrigo: do you have the receipt
9:31 AM deborah seffinga: ok this this and the rest of the transcripts will indeed be put on the customer complaint page along with ALL the other customers whom have done business with LG in hopes that they give a crap...which they do not
9:31 AM deborah seffinga: yes I do! I said that
9:32 AM deborah seffinga: I wil probably take this to court because it is simply shamefull and one way or another LG WILL take responcibility with or without my loyalty
9:33 AM Rodrigo: But is in warranty then
9:33 AM Rodrigo: Hold one.
9:33 AM deborah seffinga: also my floor is warped and I did not even ask for any one to take that damage into consideration. IT WAS THE LEAST LG COULD DO
9:33 AM Rodrigo: On
9:33 AM Rodrigo: you said you have the receipt. correct
9:34 AM deborah seffinga: no May 2d1
9:34 AM deborah seffinga: may 21 2011
9:37 AM Rodrigo: Ok, unfortunately yes out of warranty but let me transfer you over to see what my supervisor can do.
9:37 AM Notice: Rodrigo transferred deborah seffinga to John.
9:37 AM Notice: John has joined the chat session.
9:37 AM Notice: Rodrigo has exited the chat session.
9:37 AM deborah seffinga: I am so really livid at this point. it is almost laughable at the unconcern...I will not buy LG EVER AGAIN plus this goes online for all to see and they can determine if they want to take a chance with this company for future purchases I know I won't
9:39 AM deborah seffinga: REALLY a small repair and you cannot do this? and keep the customer happy with possible future purchases?
9:42 AM John: hello
9:42 AM deborah seffinga: hello
9:44 AM deborah seffinga: You know if this were not swo close to the end of my warranty I could understand the issue. What I do not understand is the attitude I am getting

I have bought split AC in 2009 which is under AMC currently.
Recently I moved to some other place and LG person (or may be some other person to whom LG hires on contract basis for installation)
has reinstalled my AC. From then onwards in every 15 days, I have to get gas refilled in my AC.
LG service persons are not able to identify the leakage. Everytime I have specifically told them that there was a leakage and first try
to find that and then fill the gas. In the end they always used to come up with an excuse that they have fixed something and gas should not leak.

I have got gas refilled in my AC 4 times in last 2 months. Now again cooling is gone. Everytime I have lodged the complaint I have specifically
mentioned that the problem was persistent and requested to send someone who could identify the leakage and fix the problem, but all in vain.
Is there anyone listening in LG and willing to hear customer complaints.

Mob : [protected]
My last 3 complaint numbers are - RNA120403010784, RNA120330083843 and RNA120715091525

My son bought new "high efficiency" LG top-load washer and "no iron" dryer to replace a mismatched, second-hand set of appliances I had been happily using for several years. The LG appliances have such a poor quality outcome, I dread even using them.
The washer doesn't get clothes clean. It's not "high efficiency" when you wash everything twice before putting them in the dryer.
Even then, the amount of dog hair and dirt that is caught in the dryer's lint screen is amazing. That wouldn't be there if the clothes
were clean coming out of the washer. On top of that, half of the clothes may be tied in knots or wound up like a very tight screw.
The "no iron" dryer is certainly a misnomer! Clothes that never even need pressing before come out wrinkled beyond wearing capability, and the steam cycle on the dryer is totally useless so don't even waste your time and energy using it.
How can companies continue to produce and sell such poor quality appliances with no repercussions? If there are no laws in place to protect consumers from this type of theft, there should be.

I own a LG Clothes Washer, model WM0624HW/01. The direct drive motor supposedly had a 7 year warranty on it. The rotor has plastic (!) splines in it that attach to the drum shaft to wash and spin the clothes. It (of course, it's plastic!) stripped out after 3 years of normal household use. I contacted LG to get a replacement (I have been repairing appliances for 20+ years professionally, I KNOW what I am doing), they absolutely refused.. They said:

"Thank you for contacting LG Electronics/. I am delighted to hear from you as our valued customer and I will be glad to answer your concern|. I apologize for the inconvenience you’re having with|.

Drum motor such as stator, rotor and hall sensor has a seven year warranty from the date of purchase". Yes, the motor is still in warranty as I checked based on the serial number you provided:. The washer has a 1 year warranty for parts and labor from the date of purchase but has exclusion for warranty of other parts as stated in the warranty page in the owner’s manual?.

For the replacement of the said part, it should be done by one of our LG technicians or authorized service technicians/. The technician will order the part for you as soon as the unit is checked upon technicians visit, or will install it for you if the part is available upon service visit. Let me provide our rates for the labor.

For LG technicians:

Diagnosis - $89

Minor repair - $150 + tax & parts

Major repair - $225 + tax & parts

I apologize I don’t have the information for the rate fee for our authorized service technician, they have different rate scheme than our own LG technicians.

I hope I was able to help you with your concern. If you have other questions or concerns, please do not hesitate to contact us again either via email, or by calling our customer service division at [protected] at your convenience.

Thank you for choosing LG!

Albert

LG Customer Service"

I called Albert and told him I was a qualified appliance repair person, and it only took me 10 minutes to diagnose and remove the offending part, please just send me the part. He absolutely refused. In order to get it replaced under warranty, I would have to spend $239.00 in labor. The part is available to me wholesale for $73.11, and it will take me 5 minutes to replace it. Of course I will bite the bullet and buy the part myself. What gripes me is that the part is under warranty but I cannot get the part. LG has figured out a way to screw me out of the warranty they supposedly provide. Even worse, the replacement part is "new and improved" with METAL splines in it, proving LG knew there was a problem and are refusing to do anything about it

Bottom line: I will never, ever buy anything from LG ever again. LG = Latest Garbage. This is not the first LG appliance I have had problems with, but it WILL be the last.