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Incomplete consignment recd.
J.P. Electronics Dahisar East Mumbai has delivered us incomplete consignment of the grill type microwave oven;19 litre capacity( model 369)even after making him full payment; in the last week of Oct.2006.There was no glass plate on the turn tableafter opening the sealed package. The fact is immediately reported in writting to the dealer as well as to LG electronics India. There is no response so far after 10 days of purchase & the unit is lying idle without the glass turn table. None of the agencies have attended to this officially lodged complaint. We are forced to run to the consumer redressal forum. We are suffering for NO fault of ours.
The quality of the refrigerator is very bad
One day the refrigerator stopped cooling.i presumed there could be some problem in the compressor.then i registered my compliant with dealer.the service engineer turned up and recommended that the regulating unit needs t be changed and other day he changed it and charged 500 bucks (including service charges). Now i am very much surprised that a company...
Read full review of LG Electronics and 8 commentsDefects problem
Thank you for the mail. Please note that our complaint has since been resolved some times back, we have no further complaint. Our washing machine is working perfectly fine.
Thanking you once again,
P.K.
July 11, 2006 - Consumer Message:
dear sir,
despite of regular complaints to lg no responce is coming.
kindly help
Regards,
P.K.
H-59, Shivalik Nagar,
B.H.E.L., Haridwar,
Uttaranchal-249403
Subject: My washing machine WFT 7012EN
Dear LG Service,
I have made a complaint to you on 26th. Feb 06 regarding my fully automatic washing machine. A number of reminders were also sent to you but neither you service engineer has arrived nor any communication has been received from you. It is almost one month now since the complaint was made. Is LG Service so busy? I was assured of prompt LG Service at the time of sale of the washing machine to me.The complaint is reproduced below.
----- Original Message -----
From: pkjain
To: [protected]@yahoo.co.uk
Sent: Sunday, February 26, 2006 9:09 PM
Subject: My washing machine WFT 7012EN
Dear LG Service,
This has reference to my LG fully automatic washing machine model WF-T 7012EN, unit serial no. W37G 409IL004786IN purchased from your authorized dealer M/S Gangotri Electronics,Hardwar on 1.2.05. It has been observed that indications for 'Water Supply Failure' error message 'IE' and 'Drainage Failure' error message 'OE' (refer page 26, Troubleshooting of Owner's Manual) are not being indicated when these problems occur. I understand my washing machine is under 24 months warranty. I request you to please depute your service engineer to set these defects right.
Thanking you,
P.K.
H-59, Shivalik Nagar,
BHEL, Hardwar-249403.
Tel. 230529
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi,
I purchased one LG TV on Oct, 15, 2006 I registered complaint : 4250 1565 on April,23, 2007
Problem is:
1. No one is attending this TV inspite of about 10 calls.
2. If I ring Toll free no : [protected] they give me some more numbers such as 5202988, [protected], [protected]. I rang to these numbers several times, but it was no use.
IS THIS THE AFTER SALES SERVICE PROVIDED TO CUSTOMERS?
Non-existent service backup
In August 2005 i renewed my cellphone contract and upgraded my phone with an new advertised model - LG M4410. Within two or so month of having the phone the battery started giving problems.
Ok, this one can expect could happen. So i try to replace the battery. To my amazement i cannot find a replacement battery for this model of phone anywhere. I even went directly to LG South Africa Head offices in Capetown and Jo'burg. They don't have it.
Can you get it, I ask? To date no feedback from any of LG's Service branches, nothing!
I've written letters, faxes and even posted notices on their website without any luck.
It is totally ridiculous! I mean, i'm willing to pay to replace the battery. There is no backup service
Please help!
Here is my case and escalation case
vcn2310 1607 2743_01
cnn231019060943
My refrig stopped working 10/4, tech came out 10/18 and 10/24 and still not working.
i am a recent victim of some things that an emplyee has done too me and i dont feel the people around him are safe if he gets mad at work
Pl see attachment eamage and
As per serial no and bar code
Pl provide duplicate bill
Please include singtel and starhub tv go apps in your tv apps. Android tv have but LG don't have. Very useful apps, many customers are aspecting this apps as it is very important.
Electric current is in fridge handle when ever i touch
Our washing machine is not working.
When we use it ,it get stuck.
Please fix it
Fridge and freezer out on 27 of February. Under warranty and lg cannot find a repairman. Stalled, lied, empty promises. Horrible company. Have called seven times. I. Get read the same script each time. How can you sell a product that can be serviced or repaired?
There is only 1 thing i can say there service department stinks will never purchase a LG product AGAIN in my life. My microwave has been in and out for the same probleem they we're unable to repair it now they want to tell me it is out of guarantee. But they never repaired it as it came back with the same problem over and over
Purchased washtower in November 2022 and still do not have the item after repeated promises to do so! LG has continually lied and given a false narrative throughout!
Here we are w no resolution while they hold tightly to the payment they received immediately! They should be penalized so they don’t continue to treat customers this way!
My fridge failed last June. LG failed to find a repairman. LG promised to refund money. I've called dozens of times and spent hours on the phone. I still haven't received the check. It's been 6 months.
LG ignores emails, fails to call back when they say they will.
LG is an untrustworthy company.
Anyone who bought an lg refrigerator has run into this problem
Last September, I thought I was buying the most expensive appliance in my lifetime and that I would love it. Sorry to say, that was not a reality. The freezer which is supposed to be frost-free has not been working as a frost-free. I had made calls to the dealer TOM'S APPLIANCE, Grand Ave., Chatham, Ontario and in March one of their employees came and took a look at the problem. He said he will tell the owner of the shop and the repairman, and then he left. One month later still heard nothing from them so I called the store and left a message with the owner's wife. She said she would speak with Mike who had come and seen the problem. Three or four days later, still had not heard from anyone. I stopped by the store and spoke with the owner's wife, personally, and she told me she had left Mike a note, which she showed me, and it had a note on it that they were going to do something about it the next day. Eventually, Paul, a serviceman, came and supposedly adjusted some hose and said that that might fix it. He chopped away at the ice in and around the bottom and helped me clean all the broken ice. Two months later I call them again to let them know that the problem is not solved. This is now July and I don't know what to do. I am wondering if I should ask them to replace the refrigerator as I obviously got a lemon, but I just can't make lemonade with it.
I am wondering if anyone who bought an LG Refrigerator has run into this problem. I know of someone who had bought another brand and had a similar problem with a brand new item. They did change the thermostat for them and it was fixed.
The dealer told me they had never heard of my problem before, so they don't know how to repair it. I can't even open the ice cube drawer because of the ice forming around it. It's frustrating on a hot day when I can't get an ice cube from my fridge freezer. An item I paid over $1,600.00 for.
We purchased all new LG appliances plus washer and dryer just over a year ago and I wish I would have known all of this before hand. We got the black stainless steel and it looks like crap. They all have scratches on them that are deep and they dent at the drop of a hat. Now it's just my husband and I and it's not like we have kids or a big family so this is bad. My problem seems small after reading what others have experienced. I've sent photos but I'm sure nothing will be done.
I bought a refregarator 3 years ago. The warranty was 2 years but compressor warranty 10 years?!
10 days ago It stopped andservice could send a technical staff in two days .He said "compressor is failed, if you want to make it repaired, you'll have to pay Money. Where is waranty?But I accepted and they sent another staff to pick up the refregarator.
There is no news about my refregarator during 10 days.
No contact number, no contact personnal.
You can write your problem to whatsapp number only and will take standard answer: Your equippment will be repaired.
LG has to control the authorazid services.If customer is happy, Lg will happy.Otherwise ever lost customer means loosing one brick from the Wall.
LG= Lousy Garbage ! Bought my LG refrigerator 2years and 1 month age, During the first year the compressor went out, took 5 days to replace it. LG was going to send me money for the food loss. NOT! Last month the latch on my door in a door Broke! Called service, told them I know it's out of warranty but I would like to pay to have it repaired, LG service center called back in two days, There is no replacement part for the latch! would need a new door*!@%@#*! . I said OK let's do this. Service guy called back two days later, YOU CANT GET A DOOR FOR MY MODEL! WTF ? So now I have a $2899.99 (Costco price) piece of [censored] setting in my kitchen! Model #
LG LFXC24796D . If anyone has a broken down unit I'll buy the doors! NEVER AGAIN WILL I BUY LG!
Ditto that. LG is the worst. we also have/had a high end lg frig. Compressor went, which based on the class action law suit, LG knew all about but didn't bother to tell customers to be aware of it and contact them compressor to have it checked. Our went almost 5 years to the day and they charges over $500 US to come and fix it. Needless to say that after multiple call and multiple visits by their tech. is still isn't fixed and they no longer respond to calls.
WE had to go buy a new frig.
LG IS JUNK - DO NOT BUY!
Sent the following info to both Sears and LG. Not even a response! I can remember a time when Sears actually stood behind their products.
Product: Kenmore Elite (LG) Model #[protected], Serial #501KR00012
Delivered 4/14/2015.
Our refrigerator was working fine until 12/19/2017 then the interior temperature started to rise. The Service Technician determined the system was low in freon. Installed access ports, evacuated and recharged with new freon with a dye to determine where the leak was ($345.00). Unit worked ok again until 7/22/2019, I called for service again. Technician again determined the unit was low on refrigerant. Tech was unable to determine where the leak was with his UV light, said the leak could be within the panels and not repairable ($105.00). Suggested replacing all low side components, compressor, two evaporators and a new control board. Another $765.00 and would not guarantee it would fix the problem. I am not going to sink another $765.00 into this four year old $3, 000.00 refrigerator. It's too bad, I like the design of your product. What are my options? Will you stand behind your product? Since it is obvious that this unit was faulty from new, I am requesting credit towards a new refrigerator. I have been without a functioning refrigerator since 7/22/19.
sgable@advenviromation.com
Time for LG Consumers and their complaints to unite and share experiences especially the Lithium Compressor problems and collectively pursue reaching the media to announce public warning similar to California, Utah and Illinois and ultimately pursue additional respective Class Action lawsuits!
Send complaint issue to mikek8244@gmail.com include model number, date of defect, issue, and current status! If You haven't contact your local TV stations requesting a public announcement of current LG issues and status too. Strength through Numbers! Enough is Enough...
The problem started since two month ago my refrigerator New LG inveter linear compressor stopped working so i called the customer service in Egypt, they said that they'll call me and send me some one to check for maintenance I mean, so that person came and said that he'll try to solve the problem and call us again but since then I've been calling but nothing happened they sent the same person again he said that the refrigerator must be changed as the spare parts of this refrigerator isn't available so we will change for you the refrigerator as it's still in the warranty period and since then no one called or came, at first when I bought this LG Brand is a well known one I thought that I'm buying a good one according to reputation for years so I thought of sending LG corporation in South Korea as this is my last hope before going back to them here in Egypt n returning it back and take my money or sharing on social media this incident as I've been for 2 month or more without placing food in a refrigerator n this isn't acceptable at all so plz if you can contact or help me by calling them and reply me back through my e_mail [protected] (rony_moe@hotmail.com)
Thank you for your time
model no- WP-9246
it's not working since day before yesterday,
but dryer is running properly.
We purchased lg suite 9/6/18 we do have a crack in panel on bottom of fridge. Since it's a cosmetic/ appearance problem our expensive warranty won't cover it, we are very upset and want this complaint to be forwarded to corporate or I will go to attorney general for our warranty. And I will go to BBB as well .
Thanks
Tammy Yattone
[protected]
Hi have purchased the lg split ac,
From 2 days the installer is changing the date of installation as per his convenience.
He is filling that I have asked to install it after 2 days .
I cant understand what ull do with ac packed in cartoon for 2 days .
Its heartly disappointed that world renowned name has such worst service standards
I give my mobile for service 10days back still now there is no response in that service center and also i give service for 3 times with in one year.
I need for replace my mobile
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Hello,
I have a problem with these microwave but I will try to fix it. I need the manual but these is an old microwave and I can not find this by internet. Could you help me with the manual please?
Thank you,
Gisella
company is not supported with the spares for their models
i got a micro wave model No MG-605AP and the problem is of membrain, company is not supporting as well responding for the same, lodge the complaint 15 days back.
Company man simply say model is old.