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LG Mobile / poor product quality!

1 India

Re: LG Mobile

This is to inform you that I Sri Kamalendu Kumar Behera of Baripada is an old customer of Reliance India Mobile (RIM). I have been using your handset since last 4 years.Firstly I was a Prepaid customer but now I am using a postpaid connection. And the Number is [protected].

I have been using a LG-2230 model handset since last 2 years. But recently I faced a trouble. A call came to me and I answered the call. When I disconnected the call the handset went in to Hang state. I switched off the phone and after some minutes when I switched on the phone again it displayed me an error message "defheap_free: FreeDefHeap.C 123" I could not understand why did it happen. Even I can't make out what's the original problem.

I went to Baripada Reliance Web World and told them my problem. But they didn't respond me well. They suggested me to go to an authorized LG Service Center. So I went to an authorized LG Service Center, Bhubaneswar. They checked my handset and in no time they told me that "the handset can't be repaired". I felt very disheartened and find no better way than to write to you. Because I feel that it is just a software problem and I believe that "Man made Machine" and there must be a definite solution for my handset.

The handset is in very good condition and it can be used for some more years. Therefore, I request you to kindly consider my case seriously and give me some positive solution as soon as possible in order to fix that problem.

The details of my handset is as below:

LG Model No : LG-2230
S/N : 404 KSYU0433762
RSN : RL GHS [protected] RLC

I hope that you won't let me down. As a good company this is a matter of company's reputation. Looking for a favorable reply from your side.

Thanking You,

Yours faithfully
Kamalendu Kumar Behera
At-Bhugudakata, W.No-21
Po- Bhanjpur, Baripada
Dist- Mayurbhanj PIN- 757002
State- Orissa
Mob- [protected]

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