LG Electronics
reviews and complaints

On Novmeber 5th I received an LG Dishwasher from the Brick.
On or about May of this year the motor started to make noise that you could not hear yourself talk. I phoned the Brick who sent over RVS from sherbrooke who sent a tec person over and told me that the motor needed to be replaced. He ordered a new motor to which it arrive aug 2 and installed it. The motor made some noise again and was told if it gets worst call us back. in september I could not take it anymore and phoned to have the motor replaced again. I have been waiting since september for a new motor to which I am told it takes time to get a motor. I have written LG a number of times to which they are of no help at all in helping me with my 3rd motor for my dishwasher.
After phoning RVS who tells me they are still waiting for an answer as to when the motor will be sent to them I now have given up on LG and there service.
This dishwasher has not worked half the time and all this happened within the first year of service.
I can just imagine what other people are going threw with there LG dishwasher.
I would say a good 5 months we are not able to use this machine between geting the so called motor replacements
Bruce

I had purchased a tata indicom walky prepaid connection with lg make lsp-410t, fm radio phone vide receipt no. sl. no.116 dt.30/07/06 from tata indicom true value shoppee, 373/3, t. i. cycle road, ambattur, chennai-600053 by paying rs.3, 400/-.
The phone was functioning to my satisfaction for one year only. now, I am facing frequent problems viz battery and automatic locking of the dialling buttons. I had been to the lg service centre four times and the problem continues.
The recent problem locking of buttons (second time) i. e. I can only receive the incoming calls and I can not make any outgoing calls, was reported to the lg service centre. the service centre technician has replied that the spares are not available as the instrument is outdated.
Since I have paid a sum of rs.3400/- for the set as well as life incoming calls, unless the instrument is repaired or replaced, I can not make any outgoing calls and have to keep the phone as a show piece only.
Under these circumstances either tata indicom being the service provider, from whose outlet I had purchased the lg set or the lg electronics being the manufacturer of the instrument has to provide a solution to this problem.
Submitted please,
Yours sincerely,
A. viswanathan
23.12.2010

It's a bottom freezer refrigerator model LBN20518ST. 1 year and 1 months after buying this fridge broke: temperature controls broke and the fridge wouldn't cool. That's when my disastrous customer service experience with LG started.
As directed by LG customer service, spent $300 CAD on service call and replacing main board. The new board was fried in 2 hours after replacement. The problem is known and well documented in the fridge owner reviews even on LG's own website (I wish they had it posted before I bought).
Customer service was deceptive and unprofessional: lied about unreceived faxes, calls they never made, actions they later refused to take. After 2 months of deception and promises they bounced me back to the seller who has nothing to do with the manufacturing/assembly problem. In meantime, I have family of 5 living with Whirpool 3.2 cu ft. that I bought as a temp solution while they kept promising.
Complete lemon!
No LG appliances or LG electronics for me EVER! STAY AWAY!

dear customer care exucative,
i bought my fully automatic washing machine on 29/08/09 with 1yr warranty and free service and i did an immediate AMC from 28/08/11 valid upto 26/08/12. to my surprise till now no service person have visited my house inspite of the full AMC COVERAGE. I am totally unhappy with your customer care. As a doctor i would never recomend your product to any of my relatives and friends.This is for your kind information and necessary action.

DR. MANORANJAN DAS

Product : Washing machine WF- N7066DN

Perchased from: LG shop
Meenakshi fan house, west masi street, Madurai.
AMC by: mathitha electronics india pvt ltd.
invoice no: H15046/A/9530
job no: 0BC9C8280061
serial no: 907NLDA005266
Tin no: [protected]

my e-mail: [protected]@gmail.com
mobile: [protected]

I purchased an LG washer from Leon's with an extended warranty. It broke last Thursday. I called them and was told we lived in a "remote" area of Canada. Sigh. Halifax is NOT REMOTE but I guess nothing exists east of Montreal!
The repair guy came from Maritime Appliance Repair today and agreed, yup, it's broken but no one locally carries parts so he has no idea when the part will be coming in, could be two days or four weeks. So I asked him where the nearest LG warehouse was - no idea. I asked him, well, it's two weeks before Christmas, when will my washer be fixed? No idea.
Maritime Appliance Repair has a monopoly here and fix ALL LG appliances. They consist of about 10 people. Period. Including technicians. They know there's nothing you can do about it and they act like it, too. He told me all LG appliances were like that - no parts locally and it takes forever to get any parts. He just wanted to leave and he'll fix it when the part comes in, whenever that is.
I will NEVER purchase an LG product again. Never. I am completely disgusted that Leon's doesn't care, either. So it's the wind up to Christmas and I have no washing machine. I also am recovering from surgery on my broken ankle so can't easily get to a laundromat so it's not good. I'm disgusted.

- Be Wary
- Good Clear Picture and Sound (when they work)
- Need Better Customer Service from HHGREGG & LG

I bought a brand new 22LE5300.AUS TV from HHGREGG in July 2010. This was the third LG product I had bought. I loved my first LG TV and the washer is only a few months old and so far we like it. However, this 22LE5300.AUS TV has left me not ever buying another LG product.

After a month, the TV started to have problems. The following is the problems:
1- This happens purely randomly for the past three months. I will be watching TV then I hear a beep from the TV and the sound goes all the way down to 0. The remote will not work and the TV buttons will not work. I have to unplug the TV unit and replug it to make it work properly again.
2- Since I bought the TV I had been missing a few channels. I thought this was normal for this TV. All of my other TVs get the missing channels. I have physically moved this TV into multiple other rooms and rescanned the channels. The channels I am supposed to get do not show. I have another LG 22" LCD HD TV and it gets those missing channels as well as all my other TVs in the home.
3- For the past month I have been loosing HD channels (channels in the upper DTV range). All my other TVs get them. Also, some of the HD channels are pixilated (sort of scrambled like) but I was getting them perfectly a month ago. All my other TVs get the missing channels and are not pixilated, even my other LG 22" LCD HD TV gets perfect reception. The cable company has been out to my home and it is not any problem with the cable. My other TVs are not having these problems, only the 22LE5300.AUS.

I called the LG customer service center numerous times. They gave me a weird explanation about the problems. I took it that their people were knowledgeable and did what they told me. This dragged on for just under four months. I lost the opportunity to take it back to the store.

Finially a LG customer service personnel told me that the unit needed to go to a repair center to be fixed. I asked for a new unit and have this one shipped back so that I could have a TV for the holidays. The person said they would repair it and have it back as quick as possible. I also sent in an email and put a letter in the box to make sure the repair service knew exactly what the TV issues were.

I do not know why I could not have taken it to one of two local service centers in my area but I sent it in anyway. I sent the TV unit in for repairs.

I got my repaired TV back on December 1, 2010. That TV was in pristine condition when I sent it in except for those issues listed above. What I got back was the TV with the same problems and further it stated on the return paper inside the box that the TV had scratches on the cabinet. I called LG customer service 15 minutes after receiving the repaired unit. I got another weird response from the service agent so asked for a supervisor. He told me to send it back and it would be repaired, again. I asked for a new TV to be sent to me and that LG send me a return shipping label for this broken TV. He said no that it would be repaired.

I did not want to send it in the first time as I thought the shipping would be hard on the unit in the first place.

HHGREGG help me very little as it was past their 14 day return policy. However, they will not exchange it for the same TV. They want me to send it to them also to be fixed. I paid for a new TV I should get a new working TV and not a repaired (2nd time for the same issues), reconditioned, or refurbished one.

I had read online reviews and people have told me at the stores not to buy LG products. They said that customer service was atrocious and nonexistent. Everyone I asked about this 22LE5300.AUS TV told me to stay away from LG products and that I would regret buying anything from LG once I have to deal with LG’s customer service. I did not listen and bought another LG product as I had good experience with my other LG products.

LG Customer Service Promise:
"Providing the Best Service" - I do not think so. Some agents can barely speak English and I can't understand some of their agents.
"Showing Kindness & Respect" - Only to a point then they turn nasty.
"Fixing It Right the First Time" - Laughable and downright a lie.

We've had this LG french door refrigerator for 3 years and now periodically the control panel on it is beeping and then going to all 8's and having to be reset. Cannot get any answers from their customer support or so called customer support. Wanted to know if this could be a problem if away on holidays when it happens and their person on the phone didn't know squat about their product. This is simply amazing. If you want to throw money away buy LG otherwise buy something good.

Lg tv problem

I have bought LG P500 ( Lg Optimus 1) on 29 Nov 10. I have Airtel prepaid connection, under number [protected]. But Since I bought Phone I have ben struggling to get my Internet activated and also connect phone to PC. I have called up both airtel and also visited mobile store from where I bought cell, but no joy so far.
I need ur help to provide me solution so that I can optimally utilise my phone internet applications . Pse tell me how to configure settings on the phone to enable activation of internet Airtel connection & with PC.

Home Depot had an LG Refrigerator (LFX28978ST) on sale on Black Friday for $1898.00 dollars. This was $801.00 off the original price of $2699.00. The only problem was this, no stores in Northern Viriginia had any on Black Friday other than the display model. The sales people were great on showing you the model, and when you wanted to purchase it there was none available. They always offered a different LG model at a higher price also. I first tried to buy it on line on Black Friday, the Home Depot website stated I could not. I than started my hunt for the LG Refrigerator (LFX28978ST)four different locations in my area with no success. I continued through Monday, 11/29/10 when the sale would end with no success. I wrote a complaint to Home Depot Customer Service on 11/28/10 stating I was never going to do business with them again, I would buy my new refrigerator elsewhere. A sale person from the local Home Depot called me on 11/30/10 and stated they read my complaint and were wanted me to buy a different LG model they had in stock, but not the one my wife and I liked and looked at the stores. I told them this was a no go, why settle for less!

I suppose major appliances are bound to fail at one time or another. When they do, you would expect the manufacturer to repair them in a timely manner and stand behind their warranty and abide by applicable law. My horrible LG experience demonstrates that this is a company with a complete lack of concern for the customer, an extremely poor repair network and repair process, and willingness to avoid honoring their warranty obligations.

After the first use, the WM2501H steam washer was vibrating to the point where I could see the drum oscillating by 2-3 inches and I could hear components within the machine loudly banging against each other. After nine service calls of repair personnel sent by LG from three different locations, they still couldn't fix it and refused to replace it or refund my purchase price.

After the fourth unsuccessful service call an LG service supervisor offered to exchange the unit. Two weeks later, LG said there is no way they would exchange it. Rather they said even though the symptoms were observed by their repair people (and are on video) if the service technician cannot identify something to fix, then the problem is not with the machine, therefore the washer is not broken.

Conclusions reached by various LG repair personnel that looked at the washer and attempted to fix it indicated that (1) the stator needed to be replaced (the next repairman said it didn't), (2) the leveling screw was broken (the next repairman said it wasn't), (3) it was designed to oscillate that way so that the clothes wouldn't stick together and finally (4) that my house design was faulty. These excuses illustrate either a lack of capability of the LG repair personnel or a determination by the company to avoid replacing the unit or refunding the purchase price. In case you are wondering, the problem was not a function of leveling. The machine was "re-leveled" at almost every service call. When I reiterated the warranty obligations to LG supervisors at their headquarters, they arrogantly replied "Go ahead, elevate it."

I eventually got Home Depot (not LG) to refund the purchase price and I am grateful for that. I purchased a GE steam washer to replace the LG and it has not exhibited any of the vibration problems and appears to be a slightly better at cleaning clothes.

The bottom line is if you buy an LG appliance you better hope that it doesn't break. And they do break. The dryer failed within hours of returning the washer. LG sent a repair person who identified a malfunctioning component and supposedly ordered a replacement from LG. When I called after eight days the authorized repair facility said they still didn't have the component and didn't want to fix it.

my washing machine is not working .its model no-WS-F7131FN.Sr no-70/NLHV001281.PLEASE DO THE NEEDFULas early as possible

When I want to record some thing it automatically switch off this happen in auther function also imie no-a00000217daabe s/n-006cyhe0009809 purchased on [protected] my email [protected]@gmail.com

This is about a case of my 32 inch LG LCD tv having model no. 32LG30RA. I am unable to switch it on since there is some power problem. I complained to the Customer Service people and they send a service guy who told that the SMPS has to be replaced which will costs around 4000 bucks since it is out of warranty. The product became non functional just days after my warranty period expired.
It is another clear case of how LG LCDs have a defect in them. I have seen many LCDs from Samsung, Sony and others but no one have complained about any problem particularly within 1.5 yrs of date of purchase.

Picture problem.

hello sir
maine apke compeny ka lg gw 620 mobile 6 month pahle kharida tha lekin maine jis kam ke liye kharida tha wo us kam nahi a raha hai. us mobile ke koi bhi internet function kam nahi kar rahe hai. us mobile ke koi bhi applictin ab tak market me nahi aye ha. us version ke bager wo mobile kam nahi karta hai to please us mobile ke other version kab tak muze mil sakte hai aur jald se jald un version ki jarurat hai taki mera mobile kam kar sake. apki company ne mobile lonch kar diya hai lekin ab tak unke version nahi laye gaye hai. agar is tarikese ap apni company ka kam karonge to wo costemer ke cath chitting hui hai. aur mai har mahine apke company ke service station me jata hu aur wo har bar muze kahte hai ki ab tak lg gw620 ke version nahi aya hai to please ap jald se jald uske version hame de. nahi to muze wo mobile apki company ko wapis karna honga. to please us mobile ke version muze jald se jald de aur kab tak ayenge ye muze bata de.

thank you
ravi mendhekar (nagpur) india

my colour t.v. which i had took frm sadhana electronics a month ago has problem its having black & white colour i had complaint in nallasopara lg serive station so the engineer cam to my home & said my mom showed some buttoun & said problem will b solved but still the same one & there was no current & he did not cheked my t.v. and went away he did not made paper so that i can go forward also

I had my wall oven installed in February, started using it in May, in October decided to try the self clean option. That was a mistake! The oven locked, never re-opened and the display was dead! I've been without an oven now for over a month. It seems LG doesn't carry any of the parts needed for it so I've had to wait FOREVER to get it fixed. Firstly, if you don't thoroughly test features of the oven, don't bother including them in production just the sake of having more features! Secondly, if you want to support your products and earn the respect of customers, deal with the issue QUICKLY! Don't expect people to wait weeks upon weeks to get the damn thing resolved!

Dear Concern,

We have bought LG Microwave oven on 3rd nov and urging for demo as we are not familiear with operating procedure, regarding this we have made request three times in LG customer care([protected]) also, but no response we have got from them inspite of continous follow up with customer care, it seems we have done a big mistake, if we were aware of that LG treats its customer like this after sales we would have never gone for LG product and definitely I will never burn my fingers again in buying LG Products.

Demo request No is given below:-
1) 10b0626070
2) c10b1035740
Birender Dalal
[protected]

First this company showed on their "ordered" form a device I had not even ordered...after that faux pas, I cancelled the one I did (within a day - it had not even been shipped yet!) I sent both devices back right away. Then they fought my VISA company tooth and nail to refuse to credit my card. Don't go anywhere near this company. See all the other complaints. Wish I had seen them first.