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I have a Kenmore refrigerator model [protected] (French doors bottom freezer) it was purchased on 2013 at Sears. This refrigerator is being recalled and there are thousands of postings on the web about the failures and reliability of the LG/Kenmore products. It took two weeks for Sears technician to come to the house and evaluate the failure. Not knowing that this model is under a recall and technician failed to mention it. Sears Tech gave his assessment and order parts (condenser coil, service valve, and filter dryer) to repair the unit. It will take another two weeks for Sears tech to make another round and repair the fridge.
At this time, I been without a fridge for almost three weeks and adding two more for the Sears tech to complete the repair. I called a local appliance repair specialist (Golden BayTech) to get a second diagnose on failure. After $125 service call, we had a complete different diagnostic failure.
Golden BayTech([protected]) dianostics was:
- Refrigerator compressor ($399) 10yr warranty)
- Refrigerator condenser coil ($96.49) 7yr warranty)
- Service valve ($24.66) pipe corroded, poor workmanship
- Filter Dryer ($46.66) pipe corroded, poor workmanship
- Refrigerator evaporator (freezer) ($118.25) 7yr warranty)
- Refrigerator evaporator (fresh food compartment) ($109) 7yr warranty
The price above doesn't include labor work, estimated time s 5 hours to place all component on the refrigerator.
Sears technician never listed on his diagnostics: the compressor (main failure on this models), evaporators (top and bottom) He never mentioned all parts on this model have 7 to 10 year warranty. Sear's tech express the compressor was working fine. However, Golden BayTech was able to diagnose the compressor wasn't working in seconds by applying Freon to the compressor and it didn't take the Freon.
After spending many hours on line to figure out the cause of the failure, I came across many forums posting on the LG/Kenmore refrigerator displeasure and Sears tech services. Sears/LG-Kenmore is playing hardball with customers because they don't want to repair/upgrade refrigerators that are on the field.
I've lost hundreds of dollars' worth of food most had to throw out and know I'm leaving of an ice cooler loosing food and purchasing ice every day. I'll never purchase an LG/Kenmore products again. I want to know where is a lawyer when you need one to get class action law suit going.
My refrigerator quit cooling again. Right now the temperature inside the fridge is about 60 degrees. I bought this appliance in 2016. It is a Kenmore Elite manufactured by LG. When I bought the refrigerator, I was under the impression it was a Whirlpool. My manual does not state it is a LG. The repairman had to inform me of this. I have a Kenmore in the garage and it is a Whirlpool and is working fine. Within the first year of purchase, the ice maker went out. Following that, it never did cool well. Then in 2021, the repairman had to work on this refrigerator from March until October. They replaced the freezer evaporated cover, the drier filter, compressor, condenser, and computer board. I had the 5 year warranty up until Sept. 2021. They should have replace the refrigerator after 3 trips out. I paid $3500 for this unit that has only functioned properly for less than a year and lasted little more than 5 years. I have reached out to LG who referred me to Kenmore. I have reached out to Kenmore and have not heard back.