LG Electronics review: Customer displeasure and dissatisfaction! 50

Its a high time that someone bans all LG products.

Their sales is superb. But product and customer service is the poorest of the poor. They hire the cheapest persons in the industry, and naturally when ``They pea-nuts they get only monkeys´´. This applies right from the lady who picks the phone to the lowermost technician.

In Chennai, I bought a Split AC, a Refrigerator and a Washing machine. And all my life I regret the decision I took.

hi everybody
i bought an lg mobile phone model -p7200 on 10/07/2006 costing rs.13400/- FROM NOKIA WORLD NU-YORK, , TELE WORLD, OPP LALBAZAR HQ, KOLKATA,
SR. NO.-602KPJP109876, battery no-SBPP0013302, IMEI NO-[protected], CHARGER NO-TA-25GD2 DATE OF MFG.-02/2006. THIS WAS ONE OF MY BIGGEST MISTAKES I DID IN MY LIFE... WITH IN TWO MONTHS PROBLEM STARTED WITH BATTRRY. WHICH DISCHARGED TWICE A DAY . I CONTACT TO CUSTOMER CARE KOLKATA.. THEY SAID IT WILL BE OK AFTER 4-5 MONTHS.NOW THE BLACK COATING OF FRONT OF THE MOBILE GOT OFF GIVING IT AN UGLY LOOK. SOME HOW IT WAS CHANGED AFTER SOME DAYS.. BUT THE PROBLEM WITH THE BATTERY CONTINUED.. AS I LEFT KOLKATA IN THE MONTH OF JAN 2007. AFTER THEN I AM LOOKING FOR NEW BATTERY . BUT ITS NOWHERE AVAILABLE. I TRIED COSTUMER CARE IN BIHAR SHARIF, PATNA, KOLKATA, NEW DELHI.. BUT EVERY BODY WAS SORRY AS COMPANY HAS STOPPED MANUFACTURING IT. MY MOBILE PHONE IS OK IN CONDITION BUT I CANT USE IT AS I AM UNABLE TO GET A NEW BATTERY FOR IT. IF ANY THING COSTING RS.13400/- AND NOT SURVING FOR JUST TWO YRS. THEN WHY THESE KIND OF MODELS COME TO THE MARKET. JUST TO LOOT MONEY FROM INDIA. I AM TOTALLY CHEATED AS I BOUGHT THIS HAND SET OF MY FIRST EARNING OF MY LIFE... SORRY LG.. NOW I THINK I AND EVERYBODY SHOULD BUY MOBILE PHONES OTHER THEN LG... IF LG INDIA HAS TO SAY ME ANY THING, I WELCOME .
DR. NAVIN KUMAR
AT-ASHANAGAR
P.O+P.S-SOHSARAI
DISTRICT-NALANDA
PIN NO-803118 (BIHAR)
MOBILE NO.-[protected].

i have buyed a DVD writer from LG. and now when it has a problem, i visited LG service center, Nehru Palace, , after taking more then 10 days they given me a DVD writer saying that it has been done now, but when i came to home and tried to burn CD's or DVD's, it was not working. LG service is really poor . i will file a case against them, bec it is not easy for me to go to their service center from Faridabad to nehru palace again and again

hi...

i troubled with my LG dvd writer a lot... so how can i get service for it. and make my problem clear.

in our town kakinada the LG service centre is not available... will you give me some solution or assistance to make it work...

i bought lg ac three half and there was a compreesre problem it was in warrnty plz send ur service man my ph no [protected]

To The Service Manager
LG ELECTRONIC INDIA
INDIA

Respected sir,
I have purchaged a LG 21' FLATRON Colour TV. two years ago. Last one year I am facing an unnatural problem. Every evening from 7pm to 10 pm this TV is not working properly at all. Problem is,when I am watching programm in deferrent channel ,automatically channel changeing and going to '0'. Again and again it is happening. This time remort is also not working. I have complaint to your call centre complaint no. was C0502579. After 10 days engineer had come in day time and said there is no problem and taken Rs.200 as service charge. But in the evening evening the same problem happened. Again called up to callcentre and logged another complaint with clearly stating that problem happening in the evening after 7pm in complaint no. C1703761 on 17th Dec07. From callcentre I got a phone no . of local service centre , I called up there they send engineer again in the day time and said this is impossible to send engineer in the evening, and engineer said that this is not problem of TV this is a problem of Cable Signal. In referrence i am telling you there are three nos. of LG TV in our locality showing same problem in the evening, and this is happening only on LG TV
I am requesting you to see the matter and try to solve my problem.
My Proper Name and address is ...

MD. BASIR UDDIN
S/O. MD. SOHIUDDIN
VILL- TULSI DANGA PARA
P.O- BALGONA(T.D)
P.S- BHATAR
DIST. - BURDWAN
STATE- WEST BENGAL
PIN - 713125
PHONE NO.- [protected] (RESI.)
MOBILE NO. - [protected] / [protected]

Thanking you

Yours faithfully

MD. BASIR UDDIN

LG DVd players is not working.

I have been using (LG) washing machine since last 7 years and satisfied with the performance of the machine, but from the past 2 months my spinner is not working & i have registered the complaint many times on [protected] and every time i give up the call i get a new complaint number. No body from the service center has turned up to do the repair of the machine. I am really dissatisfied with service center people. My complaint id is N7CB2400118.

TAMILNADU AGRICULTURAL UNIVERSITY
POST HARVEST TECHNOLOGY CENTRE
AGRICULTURAL ENGINEERING COLLEGE AND RESEARCH INSTITUTE
COIMBATORE-3

Dr.C.Sekar
Professor

1.10.2007
To
M/s.LG Electronics India(Pvt.) Ltd
Block No.51 UDYOG VIHAR
Surajpur-Kasna Road
Greater Noida-201306 (UP)

Sir,

Sub: LG window A/C– performance–Compliant– Regarding
+++

I wish to state that I have purchased a window A/C 1.5 tonne capacity (LWA18F1RPL1 AD 32 DM(1) PLASMA – S.No.604 DXKD003085) in May, 2006 for Rs.17100/- at M/s. Vasanth and Co. dealer in Coimbatore. Since March, 2007, some foul smell had been emanating from the A/C and hence the issue was taken to the knowledge of the customer care centre at Coimbatore and they advised me to go for complete cleaning of the A/C with water and they did it but even after that the continuance of bad smell continued and again they went for one more water cleaning, which did not accomplish any improvement in the cessation of the foul odour. I also wish to inform you that every time, I had to pay money to the mechanic for not getting the problem set right. Even the mechanics, which attended to the machine did not have previous such experience and only on TRIAL AND ERROR BASIS, they had just washed the machine, which did not improve the working condition of the machine. Now the A/C is ideal and it is merely a show piece. I also wish to inform you that I myself have been cleaning the air filter regularly and the place where I live in is also not a polluted area, where the dust accumulation is comparatively low, compared to other part of the city.

I request that the problem of foul smell from the A/C may be attended to by deputing a SKILLED MECHANIC, WHO IS WELL VERSED WITH THE REPAIRING OF LATEST LG A/C or the piece may be replaced with a new one since the problem is not set right by your customer care centre. Again I wish to reiterate you that I do not want to pay anything again for simply washing the machine with water, which do not bear any fruit.

Even though, it was indicated at the time of purchase that three free services will be offered for a period of one year, no one attended the free service, which a customer is entitled to. One more issue is the mechanics, who came to my residence for repairing the A/C did not become familiar with the new versions of the A/C.

If the A/C is not put into use by you or your authorized representatives, I will be left with no other option but to seek the legal assistance of the appropriate forum to get my grievances redressed. I am not really happy with the way that your after care service centre is functioning,since they are simply interested in charging the customers rather than addressing the issue/problem rightfully. I hope you will understand my mental agony and the problem I have been facing all these days and set the issue amicably since it is the responsibility and duty of the producing firms to attend to the customers’ needs.

With regards,

Yours sincerely,

(C.SEKAR)

E-Mail : c_sekar2000@yahoo.com
Mobile : [protected]

Hi,

I recently bought a window 0.8 ton Lg a/c from an LG store in Shahdara on 03/05/07. The a/c was installed on 12/05/07 and on the same day i found that the manual switch of the a/c wasnt working. Immediately after realizing the same i phoned the store from where the a/c was purchased. The chap over there advised me that a complaint for the same will be forwarded and someone from LG will visit the next day to fix it. Apparently the other day two technicians visited to my property however both of them didn't have any information to fix it up. To my astonishment they said that the manual switch on the a/c is not suppose to work and it can only be operated from the remote control provided with a/c. For obvious reasons i was very surprised to listen to some thing like this from a person who he calls himself an engineer with such a big company. Still i managed to convince him whatever i knew because i have another same model installed in my other room and therefore i even demonstrated him the functioning of the same. The technician said that he will come back with the solution tomorrow. The next day he did appear with a circuit and after changing it the same problem persisted. Then the technician said that he will get back to me in few days by phone which till date didnt happen.

Now i will too much frustrated with the service so i finally made a call to the customer service number at [protected] on 18/05/07 and a complaint was booked again. And till date i haven't heard anything from anybody till now. It was only today that the things got even worse when i called the same number to know the status in the evening. I spoke with atleas 7 people including a supervisor (Deepak). I spoke with executives named Gopal, Amit, Vipin who all disconnected my call.

So its been really long that i have been waiting to get a brand new a/c fixed and i promise you that if this complaint is not taken seriously then i will not hesitate in moving this case to consumer court. I have already spent a fortune on phone calls to your service centre of which i have a proof in black and white. So i will appreciate if it will be taken care of as early as possible and a written apology is sent to me.

SAURABH KAPOOR