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LG GR-621RW fridge / defective handle

1 Ontario, Canada Review updated:

Bought a LG GR-621RW fridge 5 years ago. Every 14 months, we have to get a new handle because they keep breaking. Hassle, hassle, hassle. Never buy LG.

Ry
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Comments

Me
  28th of Apr, 2009
Agree Disagree 0 Votes

I also have the same problem with the handle. I have had mine replaced 5 times in the past 6 years. Upon calling LG, they have never given me a difficult time replacing the handle. They always send one out right away. The last one I received was supoosed to have been made with a stronger material. I am hoping that is the last of the broken handles. Other than that, I have had positive customer service experience with LG and they never hassle me for a copy of my receipt unlike some other companies.

Ma
  24th of Jul, 2010
Agree Disagree 0 Votes

I had the same problem as well. I just called LG Customer Support and they said they would send me out a replacement (5-7 business days). Customer service also gave me no hassle.

Ontario, Canada

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