Dear Sirs, 12.11.2007
I had been to VIJAY SALES showroom at Infinity, Andheri (w) on 11.11.2007 to purchase one Fridge and one washing Machine, which I did. First thing I was disappointed that the colour of fridge that I chose was told to me after 15 minutes that the same is not available for the customer but only for display. Eventually I had to select another. My point is that why the salesman does not have the information while selling. Why it is told when the payment is being made. I had no other option left at that time.
Secondly, as Diwali offer I was provided with one Tower fan with discounted price, which was supposed to be carried by me after making payment. The salesman searched for it and I was told that the same is being brought from the store. I waited and in the mean time paid the entire amount of Rs.23500 odd, through credit card. Immediately thereafter your Salesman Mr. Chirag told me that this is also not in the stock. Why such mishap happens? Why the salesman does not have the knowledge of availability of your products for sale? Yours are one of the largest and prestigious stores in the country. I even talked to one of your Manager Mr. Robert who also could not give proper answer to me neither he has the courtesy to deal with an aggrieved customer. I am working in a Bank and I handle at least 40 to 50 customers on daily basis for the last 20 years. That was really a pathetic experience I had in your show room. I have not gone there for the 1st time. This was my third visit and earlier I had quite good and memorable experience. This being just after Diwali, your personnel should be more careful and courteous than other days.
Thirdly I had categorically requested your people Mr. Chirag, Mr. Robert and the lady on the counter that my Fridge and Washing Machine should be delivered on 12.11.2007 itself to which they have agreed. But till now it is 6.00pm I have not received the things neither I have received any call thereof.
This is quite surprising that your people are not concerned about the customer satisfaction or customer delight, rather they know that how to get the money from the customer by selling the products. After the payment is made no body bothers.
I request you to kindly look into the matter and take care so that no body else is harassed in the future like me. Please ensure that my Fridge and Washing Machine is delivered within next 24 hours at least. Else my faith on Vijaya Sales will be shattered into pieces.
Thanking you anticipating a prompt action and response from your end.
R K Mohanty