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2.2 1533 Reviews

LG Electronics Complaints Summary

445 Resolved
1079 Unresolved
Our verdict: When using services from LG Electronics with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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LG Electronics reviews & complaints 1533

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K
12:45 am EDT
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LG Electronics poor management in customer service - lg iran

Dear Sir
In 29. March 2018, I purchased LG OLED55C7GI Smart OLED TV 55 Inch, by serial number 802STWH37747 from Goldiran Plus 21 (Kashani) and on 30. March.2018 this TV installed and commissioning by Mr. Ahmad Shahedi as GOLDIRAN technician (Code No. 9407017). After installation of the TV, I was waiting for a gift card from the seller SMS, but this did not happen! so I contacted with GoldIran But they told me that there is no record of your purchase in them system!
I contacted the store (Goldiran Plus 21 - Kashani)), where I bought the TV from there, they said they were being tracked, I contacted Goldiran again. they told me, due to a personal error, my mobile number was incorrectly entered with the mobile number of another customer and told me mentioned via email to GoldIran given the fact that I registered 3 times during the tracking numbers 17879, 17923 and 17924 on the site of the company Goldiran.
Anyway at several times, I called and announced to the number of 84733 (CRM). It's interesting to note that during this time, LG's (GoldIran) customer service department did not even contact me, and they did not ask what the cause of my discomfort was and why I was tracked three times.
In my opinion, this means they did not paying attention to the e-mails sent by buyers due to poor management in customer services.
I'm really sorry to buy a products from LG (GoldIran) company and never again buy from this company. And I will also advise friends and colleagues. I suggest
to maintain your brand credibility, monitor the performance of your resellers in Iran
Best Regards
F. khodabakhsh
Tehran - Iran
Cell Phone +[protected]

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11:42 am EDT
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LG Electronics oven buttons not working

I bought this oven (LDG5315ST) in July 2016 from Home Depot Mississauga, and I shipped it Jordan, for some personal issues we did not unpack it until two months ago, the stove is working fine, the ignition of the stove is fine, but the problem with the ovens, the clock keeps flashing and beeping, if you press any button it will stop for about 5 seconds and back to flashing and beeping, during this all oven function buttons are not working.
I want to mention that I bought a transformer and shipped it to Jordan with the oven because in Jordan it's 220v.

I am stuck now, LG dealer in Jordan is helpless, I need your help, It costed me a lot between it's price and the shipping, I bought this LG oven for the good review of LG products.

LG Jordan said they can not help me because they do not sell this model, I contacted LG Canada they referred me to a part distributor! This is not fair for me as LG customer, now I writing to you as complaint board and I believe you care about your customer.

Majdi

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2:22 pm EDT

LG Electronics lg refrigerator

One week ago thursday, 3.22.18, our power went out due to a fire on one of the power poles. It was out for about 6 hours. The power came back on, and I never thought a thing about it. (this has happened before when we had our amana and our frigidaire, where the power had gone out for hours due to a big problem with a transformer). The next day, friday, after coming home from work, I went to my $3, 000 dollar lg fridge to get some ice and some cold water. No ice. Opened ice compartment and it was warm. Immediately checked the freezer compartment and it to was warm, and the fridge part was warmer than normal. Within another 24 hours, the whole thing had quit working.
Keeping in mind, that we bought this fridge brand new and only a little over 3 years before. I called the number listed in the fridge for lg. The service representative was rude and unsympathetic towards us and said that I would need to put down $125.00 to schedule an appointment for the service guy to come out and that it could cost me another $300 or so depending on what is wrong with the fridge. She also told me that the service guy couldn't come out until april 4, 2018. Almost 2 weeks from the day I called!
I asked her if she was serious? She said yes, she was. I said that is almost 2 weeks from now. What about all the money we lost from the fridge ruining all of our food? And how are we supposed to have anything food wise without a fridge? She didn't care, and it was very obvious that she could care less about any of this.
I am so disappointed with this product and with the "service" representative and with having to wait almost 2 weeks. As I write this, we still have the rest of today and another 4 days to wait for the "service" person to come and see if they can fix it! (I did call other repair places and it was much more expensive, with wait times a bit less)
One thing is for sure though... I will never buy another lg product as long as I live! And I will tell anyone who will listen, to never ever buy an lg product because their products suck and so does their service center!
Another thought occurred to me after I got off the phone with the "service" representative and picked my jaw up off of the floor... Exactly why is the wait so long? Because there are so many broken down lg products!?
This fridge will have cost us over $4, 000 by the time everything is said and done. Between the lost food, having to buy a bar fridge so we could at least make sandwiches and have a cold drink, pay for the service guy to come out and "fix" the fridge (ha, ha, ha... If it doesn't breakdown again!), and even more money if we end up having to buy a new fridge! This has been one disappointing experience after another. Never again! Lg is a horrible product and so is their service!

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General Service
, US
Mar 31, 2018 3:57 pm EDT

Hi Ana.

I read your concerns and would very much like to assist.

LG does make some very fine products. Their line of fridges are some of the top rated within the industry. I know that might not help right now, only because you're still so frustrated, but it is important to know you really do have a quality product.

The issue that it sounds like you're dealing with is a surge which occurrs when the power came back on. The amount of surge will vary, causing the damage. In fact, it's likely why the service centers you called were more backlogged. The service centers are by no means only run by servicing a single brand. Each service center applies to, and becomes certified, to service multiple brands.

Okay, if you would, supply me with a couple of more details and we'll see what can be done. Where did you purchase the fridge at? What was the exact model? Did you purchase any form of extended warranty service with the product?

Please note, if this concern has already been addressed to your satisfaction, there is no need to respond to this text.

ComplaintsBoard
W
6:04 am EDT

LG Electronics unethical behavior at riyadh, saudi arabia maintenance support location

On Sunday March 25th, 2018, my sister in law brought a microwave for maintenance to LG maintenance Support location in Riyadh City, Saudi Arabia Exit 14. There was no Point of Sale machine in order to make payment (only paying in cash was possible), when she was wondering, how such a large company does not provide point of sale machine, the customer service guy (She believes his name was "NIZAR") had replied to her in a very route way and escalated his behavior too far with bad words and threatening her to the level that he was getting out of his desk to fight with her and hit her (other men at the location hold him not to hit her, while she was alone and terrifying of fear of him. He further directed severe humiliation and assault with endless swears, bad words and insult). She approached to the manager in duty, were he showed no support but instead, he asked her for an apology.

I have tried in several ways to contact LG dealer in Riyadh, Saudi Arabia (Al Naghi) with no luck for reaching out for customer service or complain manager.

What we will be definitely doing (if no reply received from you within 3 business days) are the following:

1. Issue an individual court law suit against that person with Assault charges
2. Issue a local law suit against (AL Naghi) corporation in Riyadh, Saudi Arabia through location court, Ministry of Commercial and chamber of commerce.
3. Issue an internal law suit against LG corporation (Korea) through an internal law firm



Prepared by :
Waleed Aldakheel
Senior Executive of Saudi Fransi Bank
+[protected]

On Behalf of sister in law :
Hessa Abdulrahman AlKhaldi
+[protected]

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2:59 am EDT

LG Electronics washing machine not working properly

Antosh reddy. I have purchased a washing machine in 2013. There was a 10 years motor warranty also on the washing machine. On 14 march 2018, I I have booked a complaint regarding my washing machine was not functioning properly. The technical person arrived on the same day, he don't even have minimum knowledge what to check. The same thing which I have done by seeing tips in ur site. He has done the same thing. And finally, he said that there may be issue of motor. So we said him to conform whether it is motor issue or not. The technical person said, he don't know how to open the motor. He said he will send the senior technician, so that he can conform. After lot of call to the lg service center, they have sent a technician yesterday ie: on 20 march 2018. The technician came and checked the washing machine and conformed that the problem was with the motor. When I said him to replace in warranty. He said the warranty is only for 1 year. Then I have showed him the warranty card and I have even explained him the terms and conditions on it. Finally technician said I don't about this sir. I have a send the serial number of warranty card to my senior person. They will contact u. And he left. They have even charged me 300/- for this...
I never expected this kind of service from lg.
Still now my concern is open. Recently they have again contacted me saying that. Sir there are two kind of motors in ur washing machine, previously there technician has visited and he said there are only one motor. Now when I asked them regarding this, they were unable to explain me. Now they r asking me too bring washing machine to there location with out knowing the problem. Can someone send the technical person or assist me

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6:44 pm EDT

LG Electronics lg washing machine.

I bought this washing machine and dryer new from home depot on August 2012. I also purchased a 5 year extended warranty on both items. I had repair men out several times for both appliances. The washing machine started to rust within 1 year but I was informed that rust isn't covered by the warranty. The rust has gotten so bad that I am faced at buying a new machine because it has transferred to my clothes during the washing process. This is unacceptable. I would the part replaced free of charge including installation. I do not believe this is an unreasonable request. A washing machine should be able to take water without rusting! It has been in the same location, a well vented laundry room since purchase.
When I called LG to confirm the dates that I had repair men out they said they only have a record for 6/2016. I happen to remember the name of one of the companies and I called them and they told me they had been out on 9/19/2014 and 9/4//2013 (On track Appliance). So clearly, LG doesn't keep good records either.

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General Service
, US
Mar 21, 2018 7:54 pm EDT

I appreciate reading your concerns. The photos show precisely what the issue is. Rusting can take place like you're showing when there is a chip or scratch in the paint. The underneath coating becomes compromised and rusts.

Warranties will normally not cover physical damage, but the problem can still be serviced, just contact a local service center.

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1:39 am EDT
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LG Electronics unethical behaviour / fleecing customers in garb of freebies and discounts

LG is fleecing customers in garb of free installation / discounted installation schemes as promoted by dealers.

they are overcharging on various other accounts and accessories provided by them as compulsory in garb of installation like stand installation is additional, glass cutting is additional, pipe instalaltion is extra and what not. as per them installation is just lifting and putting the indoor Ac on place and leaving it not connected with outdoor unit or making it functional. bloody theives

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9:29 am EDT

LG Electronics refrigerator model number gs3159pvfv

I originally purchased my American Style refrigerator in the UK in May 2013. Later that year I got headhunted to relocate to Australia and moved in February 2014. My fridge was so new and after discussing with the UK regards to warranty and usage in Australia, I decided to ship it.

In February this year, the freezer stopped working so I called the local LG customer support service. I had an engineer come to review the problem to be advised that it had a gas leak and that it needed to be swapped out (replaced). After many further conversations with both Customer support in the UK and Australia in addition to raising a "Voice of the Customer' case, I still have a freezer that does not work 6 weeks later.

I am told that even though LG is a global brand and it is a fault covered under the manufacturer's warranty that unfortunately I am not entitled to a replacement as I purchased in the UK and now reside in Australia. I have followed up on numerous occasions in both the UK and Australia via call centre and live chat but I cannot get access to an executive customer service representative who would help me manage this issue in replacing a faulty manufactured product.

Please, can someone from the LG Electronics contact me as a matter of urgency?

I look forward to a quick response and resolution to this matter.
Kind regards,
Sharon White

More information:
UK Call reference number: CNU180212249468
LG VC reference number: VCU180219045667
Australian Call reference number: CNP180224022943 (case manager Jun)

I also attach the original invoice, the email communications from the UK and the model/serial number below.

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6:47 am EDT

LG Electronics lg receiver giant tallboy speakers

I have placed an order on the 2nd February 2018 it was a LG Receiver Giant Tallboy Speakers and it was delivered on the 9th February 2018 and it costed me R16732, 89, when I opened my order on the 24February to my surprise one of the subwoofer is not working, trying too inform home-choice and sending them emails but they still have not responded till today and now its 13 March 2018, funny they keep on sending me SMSes balance..am confused how come their appliances does not have guarantee, I will not be held reliable for not paying my monthly instalments as I have made a complaints but you just don't care about your customers you have a bad poor service you will never ever see me making any orders delete me from your data base can't have an agreement with you any longer there are more companies that are selling what you are selling you just not qualified to be in a bussiness, as soon as you can reply thats when you will receive payment from me am done trying naw its up too you ...#POOR BAD SERVICE 0Rated

Parcel No: PFS42857225
Packed by : Luthando Magida

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2:01 am EDT

LG Electronics non delivery of repaired device

LG Home Theater System given for repair on the st week of November 2017.
Job no HOLGDV081117W008. This is most disgusting as I have already paid Rs 4000/- out of the estimated repair cost of RS 6166.52 as repair charges on the 26.01.2018.I was promised that the repair will be completed within a week and returned to me. It is the 11th of March 2018 today 4 months since I have given for repair.Your personel at the repair continue to mislead me with lies everyday saying it will be done in 1 week. Enough is enough, If ni action is taken on this complaint, I am going to take this matter to your Director Board
and will complain about Abans Ltd to International office in Korea about the pathetic service standards here.

Never will I buy products offered by Abans in the future. This is the most shameful service I have ever encountered.

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6:42 pm EST
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LG Electronics smooth top range

After completely furnishing my new kitchen with an lg double oven smooth top range, a top of the line lg refrigerator, top of the line lg washer and dryer, buying 3 LG tvs and 2 phones I will never purchase another LG product. My biggest complaint is the $900 + smooth top range. It is extremely inferior both inside each oven and the smooth top. I am going to be your worst advertisement for sales as well as on all social media accounts if you do not provide a replacement. I bought this range in Oct 2017. It wasn't used until Nov 2017. It looks like it is 50 yrs. old. I am OCD about caring for my furniture and appliances. I read the instructional material and follow the recommendations to the letter. I have cared for this range with the best of my ability, but it looks dirty and discolored. Even the oven racks are discolored. Definitely not like a new range. The only solution for me is a replacement of this appliance. I have all paperwork but no address for which to send them.

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Shaun R.
, US
Mar 09, 2018 10:07 am EST

Hi Paula.

I'm sorry to hear of your concerns with your newer LG range. Hopefully I can help. LG's double oven ranges are some of the very best reviewed by most publications.

What is the actual model number of the range and, if you would, can you be a little more specific about your concerns.

Look forward to hearing from you.

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11:48 am EST

LG Electronics I have not received service by lg for ac

We have purchased Dual invert-er AC of LG last year in march.It was not working properly so my father visited the LG's outlet in Rishikesh and asked them to look into the issue but nobody came and no service provided by dealer.Later in feb this year, We got a call for service of AC and when person came we asked him more he told us that 3 services are free.Then I asked him in February you came first time and in march 3 free service will expire and we also complained earlier but nobody responded who is responsible for that?He had no answer and refused to extend time for getting our 3 free services.

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6:14 pm EST

LG Electronics washer model number wt5070cw

Purchased washer from Home Depot with 4 year extended warranty on May 19, 2012. Within the last 2 months we noticed that the the surface around the bleach dispenser was starting to bubble then starting to corrode. We've tried on 2 occasions to speak with someone from customer service but could barely understand the person we persons we spoke with. Both times it was someone from the Philippines.
We first went to Home Depot with the problem but were told the washer was out of warranty. We were told that this should not have not happened to our washer and should report problem to LG.
We can no longer wash white clothing because the rust makes it into the wash cycle and stains our clothes.

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Shaun R.
, US
Mar 03, 2018 6:12 am EST

Hi Leroy. Appreciated reading your concerns.

The 5070 is an awesome machine. In fact, it's one of the few top loading high efficient models worth owning. The rust, by no means happened overnight. If you're interested in having it fixed, very inexpensively and easily, drop a message back. There are too many individuals who just "dump and run" these complaints, so I won't provide the information unless asked.

Hope I can help you out.

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2:43 pm EST

LG Electronics lg g5 mobile phone

Hi i have my lg g5 just over a year. From the begging the phone losing gps signal wile driving. The phone was 4 times in the repair centre, 1 be EE and 3 tmes by lg. My phone is still not working correctly. When i call. LG customer service they just said they cant do it anything else because is wasting of time and they don't gonna do nothing about it. When i ask for a manager the person said that there i no one i can speak to with. I never see so poor customer service as LG.

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4:59 am EST

LG Electronics mobile :- lg q6 (platinum, 18.9 full vision display) b074h26cgl

I purchased the lg q6 model mobile order number: [protected], order date 23.09.2017
last few days mobile giving hanging problem during calling, seen message etc. I also reset it in factory reset but after that problem is running still same. Please resolve the problem or replace the set as well as soon, because I am very hrashment in mentaly due to the behavior of the new cell phone within or before 6 month after the purchasing.

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3:55 pm EST

LG Electronics lg customer service egypt

Dear Mr / Mrs
Good day
I hope this email find you well
I have bad experience with LG customer service in Egypt, shortly i will tell you the story i buy LG tv 3d smart 32" from store in Egypt and this was in year 2014, and from two weeks ago i had light on and off in the corner of screen and i call the short number of LG CS in Egypt to fix it, and i was out of warranty, and they sent me technician and he told me the back light will change and i have to pay the fees of fix becuse i am out of warranty, and because i had good experience with LG before in the service i accepted that, and he change the black light but bring the tv with other issue the screen had different brightness between its halfs
and of course i call the LG Egypt and i told them how come you told me evrey thing done and i found this problem and they toke the tv to fix it again and after one day the technician call me again and offer to me some money to accept this issue and don't make trouble.
again i call LG Egypt and after many bad calls with them they told me the technician confessed and after all of that they told me they didn't do any thing with my tv problem and they told me it is not our problem and i am try to find solutions with and what i had very bad experience.
I am really trust in LG but what i faced with them gives me a very bad impression
I am looking for help from you
I will attahed picture from my tv in this email
Regards,
Hatem Mohamed Kamal
[protected]

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9:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

LG Electronics refrigerator

I've been in a 6-month fight with LG Canada to have an brand new and unrepairable Kenmore Elite Fridge replaced. The fridge has been reported to LG as 'unrepairable' several times by their local authorized service repair tech here in the Winnipeg, Manitoba, Canada region, who has to date submitted several service reports to LG which included several requests that an 'order for replacement' be issued by LG, following the reporting and service guidelines he'd been given by LG.

The fridge has been serviced 8 times by this local authorized service tech. We have now replaced every possible part, at least once but mostly twice...replacing new parts with more new parts, and the fridge's internal temperature still cannot be regulated. Every few hours I am required to set the Thermostat of the fridge up and down to avoid either freezing the food or spoiling the food...which is impossible at night while sleeping or while working or leaving the home!

This is not FAIR and REASONABLE in terms of LG's willingness to resolve this issue not of any expectation of their customer to have to do this.

There is obviously a manufacturer's design flaw in this Refrigerator model. LG needs to stand behind their products and support their customer.

The normal internal temperature for a fridge is 37-38 degrees F. Setting the thermostat of this fridge at 44 degrees F. quickly brings the internal temperature of the fridge down to 31-32 degrees F. - freezing everything. Increasing the thermostat of the fridge one degree to 45 degrees F. quickly makes the internal temperature of the fridge increase to 45-46 degrees F. - spoiling the food. To date, I have lost hundreds of dollars in spoiled or frozen food!

LG Customer Service Agents finally explained to Mr. Stiller YESTERDAY, that they will NOT be replacing the fridge but will continue to replace parts till April 17, 2018 when my 1-yr LG warranty expires. LG Customer Service informed their authorized tech that they have no intention of honouring Sears products, despite being the manufacturer of the product. So LG's Service Tech Department has been lying to their own local authorized service technician for these many months as well, costing him god knows what in wasted business expenses as he isn't paid per visit.

By virtue of accepting responsibility of servicing this warranteed unit LG has legally accepted responsibility for the entire 1-yr warranty, not just part of it which states that the unit will be replaced if deemed 'unrepairable' by their authorized service technician servicing the unit. A company can not, legally or ethically, just arbitrarily choose to accept responsibility for PART of the manufacturer's warranty and not the WHOLE manufacturer's warrantee. Doing that would constitute consumer fraud.

Upon receipt of the fridge after purchasing it through Sears and immediately experiencing problems with it, I was told by Sears Customer Service in September '17 to contact LG for either the repair or replacement of the Fridge as they were the manufacturer. I did. I've been fighting with them since!

Are all LG customers across our country being held hostage by LG? This is not FAIR and REASONABLE treatment of an LG customer nor ethical resolution of an issue with their customer.

I have currently lodged a complaint against LG Canada through the Manitoba Consumer Protection Agency, the BBB, the provincial Attorney General, the consumer TV shows of Marketplace and W5, written reviews online, etc, etc.

I can't be the only Sears and LG customer fighting alone in this desert! We've all just been thrown under the bus by LG, and Sears. Shame on LG. I have a 1-yr. manufacturer's warranty where the manufacturer is responsible for repairing the appliance and if it is deemed 'unrepairable' then to replace the appliance...and LG IS the manufacturer!

The fact that through a dozen personal calls to LG customer service myself and several by their service tech, 8 service repair visits, 3 reports submitted to LG by their own local authorized service technician deeming the fridge 'unrepairable' and requesting replacement...LG representatives had NO INTENTION of telling either myself or their own service tech that they intended to just keep replacing new parts with new parts until after my 1-yr warranty had expired and then kick me to the curb, is completely unacceptable and shouldn't be tolerated.

This is a case of clear fraudulent business practice? There have to be MANY Canadian customers of LG Canada who are in the same boat.

LG needs to be exposed for these unethical and unprofessional business practices to their consumer.

There are so many horror stories online of folks who have been harmed by this organization. A Class Action Suit needs to be started regarding this company and their illegal, immoral and unethical treatment of their customers.

Respectfully,
M. O.

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Shaun R.
, US
Feb 26, 2018 12:34 pm EST

Hi Maureane. Appreciated reading your concerns. LG does make quality appliances and their fridges are top rated. So much so that Sears does have them produce certain models for their Kenmore brand. There are plenty of models that are also produced by other companies however.

Because this is a Kenmore product, working directly through Sears would be preferable. Ultimately they are the one directly answerable for the warranty coverage. They are also the individuals who would be responsible for any exchange.

Hopefully this helps.

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5:06 am EST
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LG Electronics lg ultra hd 65"

Date of incident 23/02/2018
my phone number [protected]
I have LG ultra HD LED 65" and all my products from LG, and the screen is very sensitive it has line on it and the service center here in Jordan told us that it's broken and it's not, they just don't want to pay for the warranty and i am very furious about there service LG is a better company that will be presented by this people.

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3:14 pm EST

LG Electronics customer service for ac repair

To Whom it may concern,

I hope this finds some sort of upper management who can help me to continue being a satified LG customer. I have been buying LG products since LG's been around. I refer people to the LG products that I've bought in the past, I buy people LG products as gifts, I request that my boss buys LG products at my office. My family and I have spent thousands of dollars with LG.

I bought an LG24k btu air conditioner about 9 years ago, which recently broke. I bought an LG 24k btu window air conditioning unit on September 27th 2017 to replace the broken LG unit, that cost me $630 which is a lot of money to some people, me being one of those people. I used this unit very little last year. When I started using it this year it worked for about a week and then it stopped Cooling. I went online and found out how to put in a repair request, I started that process online. I got the troubleshooting part of the email taken care of on my end then I made plans and preparations to take it to your trusted appliance repair company, Davis Appliance. I called them to make arrangements and they told me to bring it to them or it would cost me $90 to have them come out to my house. So I didn't want to just do that so I called LG to make sure that this would be okay. They told me it would not be okay until I had it dispatched through LG which was not in the email from the repair request that I received from LG originally so I'm glad I called. That particular series of phone calls that I made took me approximately 2 hours. After getting the dispatch setup I proceeded to take the air conditioner unit to Davis Appliance who said they would evaluate it and let LG know the outcome. Davis Appliance called me few hours later and told me they had determined that the unit was unfixable, Davis Appliance told me after being on the phone 3 different times with the LG service technicians. The LG service techs said they had to see the test being done, Davis Appliance tried to use the app for the live feed repair unsuccessfully. Davis Appliance is one of the companies on your email directed me to take it to as a trusted repair center, why did the LG servcie techs need to see test if LG trusted Davis Appliance. If LG didn't trust Davis Aplliance, why was I instructed to take the unit there. At this point Davis Appliance called me and told me that the unit was unfixable and that they weren't able to do the live feed and LG needed me Steve Boucher to come pick up the unit to take it to a different repair center. Then I called LG who said that Davis Appliance did not have the equipment to fix the freon problem that the unit had which was a lie, Davis Appliance told me the reason why they weren't able to finish the work order was because they could not do the live feed. Please help me understand what is going on there? That is about the time that I lost my patience.

Everytime I call LG while holding, the recording says you are a valued customer and your time is important to LG. I really don't feel like my time is important to LG. The series of phone calls that ensued which took me through a couple of call centers and finally I got frustrated that they kept telling me the same thing over and over again and I asked to talk to a boss. After holding for 1 hour I was put through to a rude young man named Willie who didn't want to hear anything I had to say he just wanted to tell me what was on his sheet of paper and he didn't want to hear the problems that I had been through during that day. I asked him if LG was going to pick up the unit from Davis Appliance and take it where it needed to go and he said no, I would have to do that. When I ask to talk to Willie's boss I was put on hold for 30 minutes. He came back and told me that his boss was not available and that he had up to 72 hours to respond to me. Then I proceeded to ask Willie if he could send me a confirmation email of our phone conversation and he told me no 3 times, when I press the issue he finally agreed to send me the email and put me on hold for 30 minutes came back and said he had sent the email.

So now I'm in for about 8 hours of phone calls and about an hour drive time dropping off the unit and driving back home about an hour drive time. What do I need to do here?

Do you have an expectation for some units that come out of the factory to fail? Do you expect that I should just say oh well and be out the money and the unit? What would you have me do? What would you do?

I hope that I will continue to be a satisfied LG customer. I just want what I paid for, a working LG 24k BTU window unit and to be treated fairly as the consumer. This is my case number.

CNN180222820449

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D
4:35 pm EST

LG Electronics lg rebate

The issue that I have experienced was: I was told that If I purchase two phones for $1700 from T-Mobile that LG will send me a $400 gift card. I never got the gift card from LG after following their directions perfectly. LG is now claiming that I did not fill out the forms needed in time for the rebate. This is false and LG told T-Mobile that their systems were down and that could be the reason my submission did not go through.

I confirm that someone in your LG team (Supervisor) informed me that your system was down and that my submission could not have been received. I request once again a full credit of $400 as was promised.

I talked with T-Mobile that ensured me that if I email this email ( [protected]@lgv30more.com) and provide the following information below that I will be taken care of by LG. And thus far I am only getting the runaround. This is very unprofessional of both LG and T-Mobile.

LG - My apologies for including everyone but I need this resolution ASAP. I do not have the time to go back and forth via email. Spent 2 hours with your team via phone and email and I was told very clear directions on how to resolve this issues but now it seems as though I was once again misguided. Someone please look up my account and help me with this issue.

As per my conversation with T-Mobile today I have been given confirmation that I am qualified for this refund from LG. Offer ID#437258 was given to me for this claim from T-Mobile. (T-Mobile Manager - Mickey)

Mickey @ T-Mobile said - - LG System Error is why this claim was not received at LG.

FYI - T-Mobile has called me from their CEO office and has given me a personal guarantee they will take care of me regardless of what LG does, but asked that I report back with LG's final reply.

November 28th
IMEI:[protected]
IMEI:[protected]

Don Baker
[protected]

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LG Electronics Customer Reviews Overview

LG Electronics is a global leader in consumer electronics, home appliances, and mobile communications. The company offers a wide range of products including televisions, refrigerators, washing machines, air conditioners, and smartphones. With a focus on innovation and technology, LG is committed to providing electronic solutions that cater to the modern lifestyle. Their products are designed with an emphasis on energy efficiency and user convenience. LG also provides business-to-business solutions such as digital signage and solar panels. Customers can expect a diverse portfolio of electronic products that aim to enhance daily life and work efficiency.

LG Electronics In-depth Review

Product Range

LG Electronics gives many kinds of products like TVs, phones, things for house, and sound systems. They have many choices, good for different people and money plans. LG is special because it has many different things to choose from.

Quality and Performance

The stuff from LG Electronics works very well and is good quality. People who buy them are usually very happy, showing LG makes things you can count on. They are as good as or better than other companies' things.

Innovation and Technology

LG Electronics really likes to make new things and use new technology. They make products with new features that stay ahead in what's selling. Their smart TVs and house items that connect to the internet are very impressive.

Customer Service and Support

LG Electronics helps customers well through phone, email, and chatting live. They are quick to solve problems, making customers have a good feeling. Most people think the help and service they get from LG is very good.

Pricing and Value for Money

The costs of LG Electronics' things are good for the quality and stuff you get. They give more for the money when compared to other companies. Sometimes, LG also gives sales, special deals, and warranties that make their things even better to buy.

Sustainability and Corporate Social Responsibility

LG Electronics works hard to not harm the planet. They try to make less waste and support green actions. LG also helps in communities and cares about social issues, showing they are a company that does good things.

Reputation and Trustworthiness

LG Electronics is known as a company you can trust. They have a history of making things that work well and people like. There have been some problems, but LG works to fix them right.

User Experience and Website

The LG Electronics website is easy to use and looks nice. Finding what you want and buying it is easy. They also have helpful things like guides and help from customer service easy to find.

Overall Rating and Recommendation

Looking at everything, LG Electronics gets a high mark. They have a lot of good products, make new things, help customers well, price things fairly, are good for the planet, have a good name, and their website works well. We think LG Electronics is a good choice for people looking for new technology that they can rely on.

How to file a complaint about LG Electronics?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one on the website.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with LG Electronics in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with LG Electronics. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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- Review your complaint for clarity, accuracy, and completeness before submitting it.

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- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against LG Electronics on ComplaintsBoard.com.

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Contact LG Electronics customer service

Phone numbers

8800 200 7676 1800 315 9999 More phone numbers

Website

www.lg.com

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