LG Electronics
reviews and complaints

I sent my phone to lg for repairs because it was not charging. When I first contacted them they insured me that I had a 1 year manufacture warranty on my phone. I sent my phone to them in Feb of this year and after my phone was returned i immediately began having non previous existing problems with my Sims card not reading and my mic/speaker not working correctly especially when I connect my phone through Bluetooth to my vehicle. Now lg is trying to say if I want these repairs made to my phone that I must pay for them. Where did my 1yr warranty go. Very unhappy customer.

Kindly note that i bought a washing machine from compu me "mall of arabia" branch in egypt, on 06/06/2018, i was supposed to receive a gift on the same delivery day for the washing machine, but they claimed that the gift is currently out of stock and still; considering that other shops having the same advertising campaign for lg had that gift "hanger for washed clothes", till now each time my father goes there asking for the gift they keep on telling him that it is still out of stock "it is almost more than one month", from their behavior i believe they don't even have the intention to give me the gift need your proper action in this regard as i'm really upset as i'm one of lg loyal customer. My number [protected] my name is may currently staying in kuwait. My father's number in egypt is [protected] Maher wahba.

Attached:
1. Invoice.
2. The add showing the gift.

Regards
May

Purchased this TV on May 15, 2015 and extended warranty with Walmart that went out on May 15, 2018. Walmart said that the Manufacturer should stand behind the product because they could not because the warranty had expired over a month ago. After contacting you all, the decision was made to not extend any goodwill toward a repair or replacement. My case # is CNN180703124567. I must tell you I am very disappointed that I can purchase a television that inherently has a 3 year shelf life. Your product is not worthy of loyalty, and your standing behind the products do not correlate with what the consumer spends to obtain a decent product. In my case, I spent $348 for the TV and $38 for a 3 year service plan that became a wash!
I would like a prorated refund back because a product of this magnitude must be more reliable and/or a repair at your cost, and/or a comparable replacement. I went onto The Better Business Bureau website and observed that other similar complaints are there. Please call me at [protected] to allow a concession for repair or replacement. Very upset! Not fair!

Friday June 29th, 2018
Agent customer service alias - Zack
Around the hour of 10:30 - 11 am
Called me a liar multiple times
Accused me of lying about a very simple situation
Refused to give me quality customer service and handle situation in a professional manner
Made me wait on hold for over 1 hour to speak to a manager (see attachment)
Speaking over me in a condescending tone
And told me LG doesn't care how many devices I have or what I buy and reiterated that I was a liar over 10 times. Why is the behavior becoming the culture at LG I am utterly hurt and upset because I have so many LG products.

Hi All,
I am located in Egypt Cairo city - I bought a new LG Smart TV 49LJ550V-TA Serial number 711EGNPMM287 on 13th of Jan 2018 - After 1 week or less I noticed a defect in the screen, its going small and then enlarging again everytime just after
I finish the Youtube navigation/watch - I called the customer service, they came to me twice and they refused to replace the TV saying that 14 days passed already from the date of buying it ! - so it ended up to replace the processor board as per their advice. So I had to change my TV processor board for a new TV bought from less than 1 month!

But this the defect still appeared again even - And after long communication and unprofessional negotiation from their side (the customer service) they said we should take the TV and watch it then we can decide - They took it 5th of May 2018 for more than 1 month without any feedback - then they contacted me saying that they admit the defect and they have no repair for it and TV should be replaced in 2 weeks maximum - I agreed and waited and waited and till now I am waiting and everytime I call the customer service they just postpone saying the process is still long and needs more time to contact LG Korea to be able to have a new TV same model - I even offered to pay more money and recieve a latest TV version but to have it NOW and they refused!

I am really tired and I can't find anyone professional to talk to in LG Egypt customer service. I bought a TV from 6 months ago and after 1 week only a major defect appears in it and till now I am lost between the customer service communications and negotiations, they admit that I should receive a new TV but WHEN I can't know - saying always its a long process with Korea branch! - That's beside their very rude way in responding to my phone inquiries - they are saying to me that's it and don't talk more although they should be apologizing to me for the situation I am in ! - I can't believe them anymore and I just want to take my TV or take my money - I feel that I am under a fraud or con and the strange thing is that its coming from a large company like LG -
LG Egypt is really ruining your reputation, and for me I will never never buy any LG product again all my life, all what I need now is to take my simple right, either my TV or money - PLEASE I NEED YOUR SUPPORT URGENTLY - I don't know who will receive this complain but I am targeting LG Head Office in Korea - I want my complain to reach LG international location - I don't want to post it on social media because I believe I can have it solved through you...

Waiting your feedback please ASAP
Thanks All
Ahmed Shoeeb

[protected]@yahoo.com
[protected]@hotmail.com

the problem started from June 2017

1. I called LG customer service for installation & the representative direct me to one of LG authorized agency.
once i turned it on it work for only 5 mins max & turn off as it has been reached the required temperature
2. I called LG customer care again & ask for maintenance technician & they send one of the same agency, he mentioned Freon gas is too low due to installation mistake, and he charged the device but the problem still the same.
3. called LG again & ask for technician from LG itself not any agency & they ignore my request & sent to the same agency again, this time he told me that Freon gas pressure is too high & we should release some to solve the problem, but the problem still the same.
4. called again to escalate the issue as i'm still facing the same problem the device keep turning off after 5 mins as it reached the required temperature & LG representative sent again to the same agency, one of the agency mentioned he is the head of maintenance team & after checking the device he said there is a problem with the temperature sensor & it should be replaced as it's the main reason why the device switch off before reaching the required temperature.
5. after 5 days he came again replaced the sensor & the problem still the same.
6. I had to travel outside the country for personal issue but I called just to raise a flag that I'm still facing the same issue.
7. Now I called LG again ask for LG technician & he said he couldn't sent anyone of LG technician as I'm located out of range of the head office & he must sent one of authorized agency technician, I told him this agency has visited me 5 times for the same problem & still facing the same problem that why I need LG technician, he put me on hold back again mentioned after referring to management team they confirm he couldn't assign LG technician untill he send agency technician, however they visited me 5 times before, I ask him to speak to the available supervisor or shift leader who told him so & he said he will call me within 24 HR and no one called.

Note: that I raised the same problem on your Facebook page from 29-June 2018 but till today I didn't receive any reply.

What I really need is to get my device fixed from LG itself not from any authorized agency otherwise if it can not be fixed I need a replacement

I returned my headset to LG after speaking to a representative and submitting all required documentation via email and internet. I returned my items in the original box with the charger as requested. That was 2 weeks ago. On 7/5/2018 I received my headset back, minus the box and charger. The packing slip state the proof of purchase was not received and the device was returned as is. I tried to get this resolved via phone to no avail. I will not buy another LG headset again. Their service is horrible and they do not back their devices.

My name is Carol Brady,
Email address Carolbrady.[protected]@gmail.com
We purchased a LG TV I realized we are over our warranty by 6months, but we purchased this TV because of our faith in LG products all our phones, appliances, and past TV's, our new TV has massive green blobs on about 3/4 of our screen, very very bad, looking at forms a lot of people have experienced this issue which it seems LG new about, my husband has emailed you 3 times with no response, makes us very disappointed in LG I thought they were better than this...we paid $4000.00 for this OLED 65 curve...my case # isCNN180514184360...we hope to hear from someone soon...
[protected]

Lg Australia does not help their customers on the phone they all work in a same building/floor they either very good friends or family members and your complain does not go to where you want it to, they sweep everything under the carpet i hope someone works at lg not in australia tho because they all back each other up helps me to raise my voice on this situation

Hi
I planned to renovate all the electronics in my house and went to many exhibitions in Kuwait and then decided to buy from LG because it carries an excellent reputation and products of high quality
So I went to an exhibition, Fahad Al-Salem Street, and preferred to buy it from the agent instead of the retailers
I ordered them to deliver the goods two weeks later until the whole house was finished
After a while I went to the house and I saw the guard in the house and told me that they came here and put them and left!
I called the driver responsible as a delivery and installation officer if his job was only to deliver the product and not open it and check it and install it to the customer, he apologized to me and told me that I was ready any time to install it just call my private!

Then I called him and did not answer and I repeatedly called the customer service to install the washing machine but without answer.. This lasted for 5 days and I contacted the exhibition and told me that there is pressure on the call center and he will tell them but did not call

The washing machine became an important task, and I wanted to use it and I turned it on. But it was running, it was bitter, it was not fixed, it was moving and I was standing up and hitting the wall. I broke the ceramic tiles and the drawers next to it.

I called the customer service but no one answered, which led me to go to the fair to file a complaint and actually made a complaint with my phone number

Four days later, no one called and I called the show again and told me he would inform them

A day later, Ali called a customer service agent named Samir Ghanem and told him to replace the washing machine and told him that he had called the customer service. No one answered and wrote the complaint and sent me a technician to check the washing machine. After 6 days, I called the show again to find out what had happened because they did not call me. I always call and I call today and they told me the travel of Samir Ghanem and that in a vacation and the problem is still pending and no one from the customer service has solved my problem

It was the fourth week and I did not run the washer and did not benefit from it and I hung between the bad customer service because they do not call me and they call the exhibition official to get the message to me!

It did an experiment I did not want and I regret buying it from the dealer, even if I bought it from the retailers, the service would be better

They do not solve the problem and do not know how to manage the problem and solve it for the customer Every employee wants to turn the problem into a colleague!

I did not want to file a complaint one day, but after seeing the service default for 4 weeks only, there was enough time, which led me to complain to you so that you could help me understand and appreciate the situation I suffer from.

If you would like information, details and photos about the product, the damage will be provided to you.

Thank yo

We bought this refrigerator 2/2017 and it quit cooling last Thursday 6/21 had your tech person come 6/28 to repair it .When he took the back off the condensor line was rusted with a hole in it the refrigerator had sucked a lot of air into it and there was no Freon. we are very discussed isn't a 1500.00 app. suppose to last alittle longer than 16 months ? needless to say I still owe money on the refrigerator and had to junk it repairs were out of the question. Is there anyway we can get a small compensation on this matter if not ill have a whirlpool delivered and lg app. will be a thing of my past.oh by the way my kitchen is all lg app. till now. My husband and I are both retired and we don't have money to throw away on app. every year.The model no.wasLSXS26366/02 Our service tech name is David Mylar phone no.[protected] or my e-mail [protected]@yahoo.com.thank you Neal Munsterman [protected]

I originally had to send the LG headset in that I purchased from Bestbuy for 123.00. It just stopped charging and working. They company sent me the return instructions and I sent it out for repair and or exchange. The one I received has stopped working as well and i haven't had it beyond 2 months. I'm not understanding why they won't work longer than a couple of months yet they cost over One hundred dollars.

I have lg 55 inch I bought it about 6 years ago and last week the screen was going off in stand by mode
So I call lg in kuwait to fix it but I was very sorry to know that it will cast 480 kd to fix it? When I buy it it cast me 450 kd! The service man who check my tv at home before he take it to lg workshop told me it's going to cast about 75 kd!?
All my household goods are lg brand.. Now I feel bad about lg even that like it... How fixing the tv is much more expensive than the tv itself?

Low cooling after servicing by an authorized LG Provider.
It has been 2 weeks and no one calls us. You're customer service in the Philippine is the WORST..
I call up you're service provider and emailed customer service. All they do is commit. But no one came to check the unit.
Please help us resolve this issue. I have waited too long to have this fixed.
Thank you,
John Navarro

Dear Madam/Sir,
This is R. Namazi from Iran.
About 10 days ago, I chose LG between many brands in Iran and I purchased an Air conditioner (NT247SK3 - made in Korea) from LG Representative in Iran (Goldiran). The air conditioner was installed by two experts from Goldiran and when the installation was complete and they wanted to test it, they encountered a technical problem in the internal panel and they stopped the testing process and they reported the malfunction to Goldiran.

Since no one called me afterwards, I've been following up the issue the whole Iranian week and I haven't received a clear answer yet. They only say that they are evaluating the problem.

It is clear that the internal panel must be replaced but I don't know what LG is waiting for!

Maybe this panel has been missed from the quality control process and it may have some other problems.

This can damage LG reputation in Iran and I hope you can ask your Iranian representative to replace the air conditioner ASAP.

For your information, it seems that my file/data is saved in Goldiran system with my cellphone number which is [protected].

Thank you in advance.

Yours faithfully

R. Namazi

With reference to complaint no rnp [protected]

Sir I mr nitipal sisodiya with immense regret to become lg customer and decided to bad publicite your product

I brought frdige and washing machine 10 months back and fridge got dumped due to compressor got fail in just 10 months.

I registered for service your service team is making fool to my wife from last three days also not replying and if we call them giving us flase commitment not only that

They are enjoying abusing if asked about whats problem in

So either we are our self feel very nonsense to choose your product

As I am feel very unfortunate to have lg product in my home you people are not selling bad product as well as you people enjoyed to ushamed your customer by using bad words, false commitment

I am very disappointed to become your customer and asked and suggest as much as can possible for me publicaly not to choose lg products as your product quality is third class within a year your fridge got dumped as garbage which is having warranty of 10 years

Also you you split shower of abuse word on your customer those already have in frustrated buying your trusted prducts

I will take very serious action against this in coming time and will take it very long

Thanks for giving life's good lesson

One very unfortunate customer

Nitipalsingh sisodiya

+91 [protected]

One of your representatives had me holding for a total of 23:43 minutes. Telling me or lying to me the entire time. There was no supervisor ever called to my line. Shame on you to treat a blind person like that. I will go on every social media and tell them how your company disgraced a disabled person. You should better train your staff for manners and professionalism.

My wife and i both purchased the G5 almost 2 years ago. We have had nothing but problems since we bought them. But since we had a contract there was no way out for us. My phone constantly freezes and gets hot. My wife's sends the same text over and over. I have always been a fan of Lg products but this is a huge disappointment for us. Our contract is almost up and we will decide which phone to buy. After the experience with these phones it would take a lot of consideration to purchase another Lg product.

Purchased on 12/12/14. Six repairs for lack of cooling. Even after repair freezer doesnt work ice cream soft serve. They replaced control board twice. I have lost hundreds in food plus eating out because u have no place to keep food. Additionally multiple service calls require missing work. Within the first two months the fridge quit working Its a lemon and now fighting with Warner Stellian in Apple Valley Mn to replace while still under warranty. Once again I am without a fridge and service didnt return my call.

LG french door refrigerator purchased 7/9/17 refrigerator arrived and within 24 hours FROZE EVERTHYING IN THE REFRIGERATOR. Hours and hours on the phone trying to get help.
2 weeks with no refrigerator. The replacement worked wonderfully...until 2months in. f]Frost buildup occurred on front gasket of both freezer drawers. Hours on the phone.
Local appliance center was sent. Tech told me they had ALREADY RECEIVED AN EMAIL regarding this problem. he fixed it. Eventually the bottom freezer drawer stopped automatically closing. And the FROST IS BACK on the bottom. 2 weeks ago LG promised tech was contacted. 2weeks and 2 phone calls later they are trying to tell me why there might be frost build up again. Can I sue LG for lost work time...hours on the phone.. Frustrated. Product not quality. Class action suit wouldn't be wrong.