LG Electronics, Split AC / gas leakage

udega waddo, dramapur salcette goa, margao, India
Contact information:
Phone: 00918322767819

This is to bring to your kind notice that I Mr Graciano Diniz hailing from Goa.i have purchased the LG split AC on 07th Dec 2013.But during the last month of our warranty there was a gas leakage problem I complained these matter to Mr Santosh who is incharge at the designated office in south goa.He took the unit to the workshop and kept it more than 15 days. After he remarked that it is not a gas leakage problem but only a installation problem.since it was last month of our warranty period, I requested him to take necessary action, as I would not be responsible further for any damage.So after a month the same problem appeared.I brought my own technician n he guided me there is a severe gas leakage, than again I complained to Mr Santosh.No sooner he took my AC unit back to workshop, and after 15 days he complained there is a gas leakage i requested him please look into the matter because I believe the AC unit is clearly faulty so help the customer in a very special way.I m writing this letter to the concerned authority to take action as earliest as possible as I dont want to face problem again and again.LG says life is good but making our family life very miserable . so please kindly look into this matter and make our life good and happy .I trust and looking forward for your reply and sincere co-operation as earliest as possible. Thanking you. ----Graciano Diniz ( Customer

Feb 22, 2014

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